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Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel
3.0 star property

Comfortable hotel, walk to Quinta Alegría Shopping Mall

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel

Photo gallery for Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel

Outdoor pool, open 8 AM to 10 PM, pool umbrellas, sun loungers
Point of interest
Premium bedding, down comforters, Tempur-Pedic beds, minibar
Free daily buffet breakfast
Shower, free toiletries, hair dryer, towels

Overview of Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel

Reviews
9.2

Wonderful

Popular amenities

  • PoolPoolPool
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • Free WiFiFree WiFiFree WiFi
  • Air conditioningAir conditioningAir conditioning

Explore the area

Map
Av. Constituyentes Entre Av. 10 y Av. 15, Colonia Centro, Playa del Carmen, QROO, 77720
  • Popular LocationQuinta Alegría Shopping Mall1 min walk
  • Popular LocationMamitas Beach7 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal16 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive
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Room options

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds

Suite, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
  • 409 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony

Premium bedding, down comforters, Tempur-Pedic beds, minibar

Suite, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Premium bedding, down comforters, Tempur-Pedic beds, minibar

Standard Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
  • 344 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Premium bedding, down comforters, Tempur-Pedic beds, minibar

Standard Room, 1 King Bed, Accessible (Mobility)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down comforters, Tempur-Pedic beds, minibar

Standard Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
  • 409 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, down comforters, Tempur-Pedic beds, minibar

Standard Room, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, down comforters, Tempur-Pedic beds, minibar

Standard Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel is located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, and is in a shopping district and near the beach. The area's natural beauty can be seen at Mamitas Beach and Akumal Ecological Center, while Xcaret Eco Theme Park and Xel-Há Park are popular area attractions. Quinta Alegría Shopping Mall and Playa del Carmen Maritime Terminal are two other places to visit that come recommended.
Visit our Playa del Carmen travel guideOpens in a new window

What's nearby

  • Quinta Alegría Shopping Mall - 1 min walk
  • Quinta Avenida - 2 min walk
  • Mamitas Beach - 7 min walk
  • Playa del Carmen Main Beach - 8 min walk
  • Playa del Carmen Maritime Terminal - 16 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • Starbucks - 2 min walk
  • Ah Cacao Chocolate Café - 2 min walk
  • Sabrina – Tradizioni Italiane - 1 min walk
  • Bar Loco Playa del Carmen - 2 min walk
  • Suerte de Churro - 1 min walk

About this property

Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel

Hotel near Quinta Alegría Shopping Mall
Located close to Mamitas Beach and Playa del Carmen Maritime Terminal, Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel provides a free breakfast buffet, a rooftop terrace, and dry cleaning/laundry services. In addition to a business center, guests can connect to free in-room WiFi.
Additional perks include:
  • Swimming pool with sun loungers and pool umbrellas
  • Free self parking
  • An outdoor pool, outdoor furniture, and a front-desk safe
  • Tour/ticket assistance, a 24-hour front desk, and 2 meeting rooms
  • Guest reviews speak highly of the first-rate property condition
Room features
All 91 rooms include comforts such as premium bedding and pillow menus, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces. Guests reviews say good things about the clean rooms at the property.
Extra conveniences in all rooms include:
  • Free infant beds and free extra beds
  • Hypo-allergenic bedding, Tempur-Pedic beds, and down comforters
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with satellite channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • Coffee and tea in common areas

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Free crib
  • Free rollaway/extra bed
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Front entrance ramp
  • Handrails in stairways
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 5 floors
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 8 AM to 10 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Playa Carmen Hotel Playa del Carmen
Holiday Inn Express Playa Carmen Hotel
Inn Express Carmen Hotel
Express Suites Carmen, An Ihg
Holiday Inn Express Suites Playa Del Carmen
Holiday Inn Express Suites Playa Del Carmen an IHG Hotel

Frequently asked questions

Does Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 8 AM–10 PM.

How much does it cost to stay at Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel?

As of Apr 25, 2024, prices found for a 1-night stay for 2 adults at Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel on May 26, 2024 start from CA $117.44, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel?

Self parking is free at this property.

What time is check-in at Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel?

Check-in start time: 3 PM; Check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Alegría Shopping Mall and Mamitas Beach. Playa del Carmen Maritime Terminal and Xcaret Eco Theme Park are also within 9 mi (15 km).

Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 551 out of 829 reviews" "
Rating 8 - Good. 204 out of 829 reviews" "
Rating 6 - Okay. 46 out of 829 reviews" "
Rating 4 - Poor. 16 out of 829 reviews" "
Rating 2 - Terrible. 12 out of 829 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer P

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent place but the AC on the 4th floor wasn't working or something, we couldn't sleep because it felt like the AC was stuck in the heating setting, someone came to "fix" but it didn't.
Stayed 1 night in Apr 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this Hotel, everybody is very friendly and nice the place is very nice and close to the beach and the fifth avenue and very nice area.
Stayed 7 nights in Apr 2024

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flor at the front desk was very helpful. Hotel was clean - beds were comfortable. While not in the greatest location, it was a good overnight stay prior to flying home. Breakfast was remarkably good - would consider staying again.
Stayed 1 night in Mar 2024

4/10 Poor

Hyun Min

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Pool was never available, staffs would tell me it would be ready the next day but it never was. Breakfast was never fully prepared.
Stayed 3 nights in Mar 2024

10/10 Excellent

Michael

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Kimberly

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Pool closed without notification Reason for bad review Should alert customers not hang out a sign when you exit at pool level
Stayed 2 nights in Mar 2024

10/10 Excellent

MARISELA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 4 nights in Mar 2024

8/10 Good

Rocio

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the fact that the location was very good, you could walk in the shopping and restaurant areas and access the beach easily also the pool area was nice although it lacked some refreshment facilities, the breakfast was nice, and it was very clean
Stayed 2 nights in Feb 2024

10/10 Excellent

carl

Travelled with partner
Liked: Staff & service, property conditions & facilities
Practical
Stayed 1 night in Feb 2024

General hotel information

Reasons to Book
Outdoor Pool & Great Location
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
3.0