Title: Holiday Inn Express & Suites Playa Del Carmen by IHG - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Holiday Inn Express & Suites Playa Del Carmen by IHG Sun-soaked days and vibrant nights await near Mamitas Beach, where travelers enjoy a refreshing outdoor pool and staff who remember their names and preferences ## Photo gallery for Holiday Inn Express & Suites Playa Del Carmen by IHG ![Outdoor pool, open 8 AM to 10 PM, pool umbrellas, sun loungers - Holiday Inn Express & Suites Playa Del Carmen by IHG (Playa del Carmen)](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/8e10250a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Rooftop terrace - Holiday Inn Express & Suites Playa Del Carmen by IHG (Playa del Carmen)](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/357194fd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Point of interest - Holiday Inn Express & Suites Playa Del Carmen by IHG (Playa del Carmen)](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/e83e4081.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Holiday Inn Express & Suites Playa Del Carmen by IHG (Playa del Carmen)](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/dce7d24c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fitness facility - Holiday Inn Express & Suites Playa Del Carmen by IHG (Playa del Carmen)](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/e6fd0c87.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Holiday Inn Express And Suites in central Playa del Carmen offers a breakfast buffet to start the day. Guests enjoy the rooftop terrace and outdoor pool after beach adventures. Business travelers value the dedicated center. Previous visitors praise the attentive staff. ## Reviews 9.0 Wonderful ## Popular amenities - Free WiFi - Air conditioning - Business services ## Room options ### Check availability for these dates Tonight [Jan. 23 - Jan. 24](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 24 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ### View all photos for Standard Room ![Premium bedding, down comforters, Tempur-Pedic beds, in-room safe](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/9f0913be.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 9.0 Wonderful 18 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Refrigerator Flat-screen TV Hypo-allergenic bedding - 344 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Standard Room, 1 King Bed, Balcony ![Premium bedding, down comforters, Tempur-Pedic beds, in-room safe](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/f1656395.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Balcony 8.8 Excellent 27 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Refrigerator Flat-screen TV - 344 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 1 King Bed ![Premium bedding, down comforters, Tempur-Pedic beds, in-room safe](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/f58c8a0a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed 9.4 Exceptional 37 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Refrigerator Flat-screen TV Hypo-allergenic bedding - 344 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 1 King Bed, Mobility Accessible ![Premium bedding, down comforters, Tempur-Pedic beds, in-room safe](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/f1656395.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Mobility Accessible 9.4 Exceptional 3 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Refrigerator Flat-screen TV Hypo-allergenic bedding - 409 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 2 Queen Beds ![Premium bedding, down comforters, Tempur-Pedic beds, in-room safe](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/cb806c35.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds 9.4 Exceptional 8 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Refrigerator Flat-screen TV Hypo-allergenic bedding - 409 sq ft - Sleeps 4 - 2 Queen Beds ### View all photos for Suite, 2 Queen Beds ![32-inch flat-screen TV with satellite channels, TV](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/b47b12a5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Queen Beds 8.8 Excellent 19 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Refrigerator Flat-screen TV Hypo-allergenic bedding - 409 sq ft - Sleeps 6 - 2 Queen Beds ### View all photos for Suite, 1 King Bed, Balcony ![Premium bedding, down comforters, Tempur-Pedic beds, in-room safe](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/f1656395.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, Balcony 9.8 Exceptional 17 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Refrigerator Flat-screen TV - 409 sq ft - Sleeps 4 - 1 King Bed ### View all photos for Suite, 1 King Bed ![Premium bedding, down comforters, Tempur-Pedic beds, in-room safe](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/fed14c16.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed 8.0 Very good 2 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Refrigerator Flat-screen TV Hypo-allergenic bedding - 409 sq ft - Sleeps 4 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Holiday-Inn-Express-And-Suites-Playa-Del-Carmen.h29380961.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Holiday-Inn-Express-And-Suites-Playa-Del-Carmen.h29380961.Hotel-Information) ## About the area Located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, Holiday Inn Express & Suites Playa Del Carmen by IHG is in a shopping district and near the beach. The area's natural beauty can be seen at Mamitas Beach and Akumal Ecological Center, while Xcaret Eco Theme Park and Xel-Há Park are popular area attractions. Quinta Alegría Shopping Mall and Playa del Carmen Maritime Terminal are two other places to visit that come recommended. Take an opportunity to explore the area for water adventures such as swimming. [Visit our Playa del Carmen travel guide](https://www.expedia.ca/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63077%2C-87.07146&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=5ZUeU1exh7fKuypZQ7MrWDEgTFA=) Av. Constituyentes Entre Av. 10 y Av. 15, Colonia Centro, Playa del Carmen, QROO, 77720 ### What's nearby - ![Navidad en el Caribe ](https://images.trvl-media.com/place/601751/550db3d9-e979-4a7d-bea8-ef81728e4f57.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Alegría Shopping Mall 2 min walk \- 0.2 km - ![Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 3 min walk \- 0.3 km - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 6 min walk \- 0.6 km - ![Mamita's Beach en Playa del Carmen](https://images.trvl-media.com/place/6159527/e84b9308-5452-4763-8358-59548a461ac4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mamitas Beach 8 min walk \- 0.7 km - Central Square 6 min walk \- 0.6 km ### Getting around - Cancun Intl. Airport (CUN) 49 min drive ### Restaurants - Ah Cacao Chocolate Café 2 min walk - Starbucks 3 min walk - Los Bisquets Bisquets Obregón 2 min walk - Euro Grill 3 min walk - Suerte De Churro 1 min walk ## About this property ### Holiday Inn Express & Suites Playa Del Carmen by IHG Hotel near Quinta Alegría Shopping Mall Located close to Mamitas Beach and Playa del Carmen Maritime Terminal, Holiday Inn Express & Suites Playa Del Carmen by IHG provides a free breakfast buffet, a rooftop terrace, and dry cleaning/laundry services. In addition to a business center, guests can connect to free in-room WiFi. Additional perks include: - An outdoor pool along with sun loungers and pool umbrellas - Free self parking - Smoke-free premises, a gift shop, and a 24-hour front desk - A computer station, a front-desk safe, and tour/ticket assistance - Guest reviews speak highly of the helpful staff, first-rate property condition, and location Room features All 91 rooms include comforts such as premium bedding and pillow menus, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces. Extra conveniences in all rooms include: - Free infant beds and free extra beds - Hypo-allergenic bedding, Tempur-Pedic beds, and down comforters - Bathrooms with showers and free toiletries - 32-inch flat-screen TVs with satellite channels - Refrigerators, microwaves, and coffee/tea makers ## Similar properties ![Interior](https://images.trvl-media.com/lodging/34000000/33280000/33273200/33273173/e421a531.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Antera Hotel & Residences Downtown Playa del Carmen - Pool - Hot tub - Parking included - Free WiFi 9.0 Wonderful 1,022 reviews CA $132 CA $167 total includes taxes & fees Jan 24 - Jan 25 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=33273173&PinnedHotelID=33273173&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/71000000/70560000/70558600/70558507/a74c11a1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Residence Inn by Marriott Playa del Carmen Playacar - 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Jan 27 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=48886018&PinnedHotelID=48886018&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=29380961,33273173,70558507,89275698,15711343) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Height restrictions apply for onsite parking - Free self parking on site - Limited onsite self parking - Wheelchair-accessible parking available ### Food and drink - Free buffet breakfast available daily 7:00 AM to 10:00 AM - Coffee and tea in common areas ### Things to do - Bicycle storage - Outdoor pool - TV in common areas ### Family friendly - Free rollaway/extra bed - In-room crib - In-room microwave - In-room refrigerator - Laundry facilities - Outdoor pool - Soundproofed rooms ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - 2 meeting rooms - Business center - Computer station ### Outdoors - Outdoor furniture - Pool loungers - Pool umbrellas - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 accessible parking space - Braille/raised signage - Elevator (43 inch wide door) - Front entrance ramp - Handrails in stairways - Visual fire alarm - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to elevator - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk (34 inches high) - Wheelchair-accessible restaurant - Wheelchairs on site ### More - 5 floors - Banquet hall - Built in 2018 - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Free crib - Free rollaway/extra bed - Hypo-allergenic bedding - Pillow menu - Premium bedding - Tempur-Pedic mattress ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch flat-screen TV with satellite channels ### Food and drink - Coffee/tea maker - Free bottled water - Microwave - Refrigerator ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Desk chair - Free local calls - Iron/ironing board - Laptop workspace - Laptop-compatible safe - Phone - Soundproofed rooms - Window screens ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Free rollaway/extra beds Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) ### We should mention Pool access available from 8 AM to 10 PM Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation Parking height restrictions apply Children under 12 years old are not allowed in the swimming pool without adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Holiday Inn Express Playa Carmen Hotel Playa del Carmen Holiday Inn Express Playa Carmen Hotel Inn Express Carmen Hotel Express Suites Carmen By Ihg Holiday Inn Express Suites Playa Del Carmen Holiday Inn Express Suites Playa Del Carmen by IHG Holiday Inn Express Suites Playa Del Carmen an IHG Hotel Holiday Inn Express And Suites Playa Del Carmen by IHG Hotel ## Frequently asked questions ### Does Holiday Inn Express & Suites Playa Del Carmen by IHG have a pool? ### How much does it cost to stay at Holiday Inn Express & Suites Playa Del Carmen by IHG? ### Is Holiday Inn Express & Suites Playa Del Carmen by IHG pet-friendly? ### How much is parking? ### What time is check-in at Holiday Inn Express & Suites Playa Del Carmen by IHG? ### What time is check-out at Holiday Inn Express & Suites Playa Del Carmen by IHG? ### Where is Holiday Inn Express & Suites Playa Del Carmen by IHG located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Holiday Inn Express & Suites Playa Del Carmen by IHG Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.2 Cleanliness ### 9.0 Amenities ### 9.2 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 662 8 - Good 235 6 - Okay 70 4 - Poor 20 2 - Terrible 20 ## Reviews ### 8/10 Good #### David Jan 10, 2026 Liked: Cleanliness, amenities Location and parking is great. ##### David Stayed 4 nights in Jan 2026 ### 10/10 Excellent #### Linda Jan 22, 2026 Liked: Cleanliness, amenities, property conditions & facilities The staff went above and beyond to help with mobility issues we had. The bed was very soft, the room was clean, and there was a good selection at breakfast. ##### Linda Stayed 1 night in Jan 2026 ### 10/10 Excellent #### Wei Jan 11, 2026 Liked: Cleanliness, property conditions & facilities Convenient location! Great services! ##### Wei Stayed 6 nights in Dec 2025 ### 10/10 Excellent #### Aman Jan 4, 2026 Liked: Cleanliness, amenities, property conditions & facilities Great location. 2 min walk to the popular tourist zone. ##### Aman Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Minfeng Dec 31, 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff are very helpful and friendly. ##### Minfeng Stayed 7 nights in Dec 2025 ### 8/10 Good #### Raquel Dec 3, 2025 Location is great. ##### Raquel Stayed 6 nights in Nov 2025 ### 10/10 Excellent #### John Nov 28, 2025 Liked: Cleanliness, amenities, property conditions & facilities It was all around experience had a great time staying here because of all the staff that are very accomodating. ##### John Stayed 7 nights in Nov 2025 ### 10/10 Excellent #### MADOKA Dec 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I stayed here with my family. It’s perfect for families. It’s only one block away from Quinta Avenida (fifth Ave), yet it’s quiet and you don’t hear parties or karaoke music from outside. The location is great. It’s in a walking distance from everything you need to go when you’re in Playa del Carmen. (Restaurants, the beach, ADO bus station, Ferry dock and Walmart) the staff were very polite and helpful. Big thanks to the travel desk agent Cuba! He took a time and helped us plan our visit to Cozumel island. The room was very spacious and the shower, AC and everything worked perfect. I’ll definitely stay there again when we go back to Playa del Carmen. ![](https://a.travel-assets.com/ugc/hotel-reviews/5ad10905-28f2-46b0-9a37-a4625d0b7542-1766937752173.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Water pressure is good. Never runs out of hot water!](https://a.travel-assets.com/ugc/hotel-reviews/3d96931d-c9d6-4064-b174-28304b9d2f70-1766937757714.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### MADOKA Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Sonia Nov 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Prime location! Very convenient and natural food! Close to the beach, shopping, restaurants, and laundry services. Everything is walkable, even the best beach is just 5-8 minutes away on foot! ##### Sonia Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Marcos Oct 16, 2025 Liked: Cleanliness, staff & service Excellent service. ##### Marcos Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Mona Sep 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff are very friendly and helpful ##### Mona Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### Rodrigo Sep 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Convenient location! Great price ##### Rodrigo Stayed 1 night in Sep 2025 ### 8/10 Good #### Mira Jan 8, 2026 Liked: Cleanliness This was my first visit to playa del carmen, so I felt like staying in a chain hotel wasn't a bad idea. This place is ok- the rooms were clean, spacious, and having breakfast included is nice, even though again, it was just ok and when it got crowded at breakfast the service couldn't keep up with having enough coffee, cups, glasses, etc. The location is good, and all the receptionists were super nice and helpful, even when it got very crowded as it was high season over new years when we were there. Our room didn't have an external window, that was a bummer. Again, it was all "ok" but not great. We didn't spend a ton of time there because we had an activity planned every day we were there. I might have felt like returning here if the price was great, but for a place that we basically just slept in, I don't feel like the value was there. Just have your expectations set appropriately if you stay here. ##### Mira Stayed 4 nights in Dec 2025 ### 8/10 Good #### PAVITER Jul 14, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great place to stay if you are not looking for an all inclusive. Great location, friendly staff and good sized rooms. ##### PAVITER Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Andrew H May 31, 2025 Liked: Cleanliness, amenities, property conditions & facilities Lovely location and great staff ##### Andrew H Stayed 5 nights in May 2025 ### 10/10 Excellent #### Frances Jul 13, 2025 Liked: Cleanliness, amenities, property conditions & facilities Nice rooftop pool, great location, big rooms, value for money, friendly staff ##### Frances Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Jose May 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good location Staff very helpful Breakfast is good I will stay again ##### Jose Stayed 3 nights in May 2025 ### 10/10 Excellent #### Sara Elena Jul 12, 2025 Liked: Cleanliness, amenities, property conditions & facilities Very nice hotel excellent service Cleaned everything properly would come again ##### Sara Elena Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Anabella May 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente service, welcoming and friendly 😊 breakfast good and tasty 😋 we will be booking again for sure ##### Anabella Stayed 1 night in May 2025 ### 8/10 Good #### Sarah Jun 12, 2025 Liked: Property conditions & facilities Good location. ##### Sarah Stayed 3 nights in May 2025 ### 10/10 Excellent #### Alfredo Sep 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was great, they went above and beyond. Rooms were clean. Pool roof top had a beautiful view. Breakfast qas pretty much the same every day but we loved it. Will definitely be returning to this hotel next visit. ##### Alfredo Stayed 6 nights in Sep 2025 ### 10/10 Excellent #### Matthew May 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The front desk personnel were friendly, the property was clean and quiet, and the bed was comfortable. ##### Matthew Stayed 1 night in May 2025 ### 10/10 Excellent #### Donna Apr 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very clean hotel and easy check in! ##### Donna ### 10/10 Excellent #### ELVIA Jun 13, 2025 Liked: Cleanliness, amenities, property conditions & facilities We have been coming back to this hotel for four straight years because the property is clean and all the personnel are very friendly and always willing to help ##### ELVIA Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Javier Apr 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Cleaned daily, staff efficiency and kindness, great breakfast ##### Javier Stayed 4 nights in Apr 2025 ## Expedia's Latest Trends ### Hotels > [Beautiful resort home to Cirque du Soleil!](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Beautiful-Resort-Home-To-Cirque-Du-Soleil.h55332530.Hotel-Information) > > [Palafitos Overwater Bungalows, Catamarán, Cenote, All & More Inclusive - Adults Only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Palafitos-Overwater-Bungalows-At-El-Dorado-Maroma.h22671135.Hotel-Information) > > [Hotel Quinta Santa Anita](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hotel-Quinta-Santa-Anita.h37849782.Hotel-Information) > > [Casa Mar y Sol](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Casa-Mar-Y-Sol.h38875877.Hotel-Information) > > [ Select Club at Sandos Caracol All Inclusive - Adults Only Area](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-Select-Club-Adults-Only-All-Inclusive.h4799416.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Xaman Ha Condominium by ChezPlaya](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Xaman-Ha-Condominium-By-ChezPlaya.h24989183.Hotel-Information) > > [Casa Caribe I](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Casa-Caribe-I.h38875872.Hotel-Information) > > [Sunset Fishermen Beach Resort Playa del Carmen - All inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sunset-Fishermen-Beach-Resort-Playa-Del-Carmen.h884898.Hotel-Information) > > [Ocean Maya Royale - Adults Only - All Inclusive ](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [Singular Dream Beach Residences](https://www.expedia.ca/Playa-Del-Carmen-Hotels-SINGULAR-DREAM-BY-BUNIK.h77028471.Hotel-Information) > > [Casa Aruba 403n 2 Bedroom Apts by RedAwning](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Casa-Aruba-403n-2-Bedroom-Apts-By-RedAwning.h92975416.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [The Reef Playacar Beach Resort & Spa](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-Playacar-Beach-Resort-Spa.h794331.Hotel-Information) > > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Select Club at Sandos Playacar All Inclusive - Adults Only Area](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-Select-Club-Adults-Only-All-Inclusive.h1802470.Hotel-Information) > > [Kaab South Beach by The Spot Rentals](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Kaab-South-Beach-By-The-Spot-Rentals.h66861818.Hotel-Information) > > [Playa del Carmen Apartment](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Playa-Del-Carmen-Apartment.h29367907.Hotel-Information) > > [Hotel Riu Palace Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Riviera-Maya-All-Inclusive.h1370022.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [Hotel Riu Palace Mexico - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Mexico-All-Inclusive.h487012.Hotel-Information) > > [Beach Resort, Playa Del Carmen, Mexico, Spectacular View! 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