Title: Hacienda Real del Caribe - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hacienda Real del Caribe Hotel with a rooftop terrace, steps from Quinta Avenida ![Outdoor pool](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500773/2da94ea7.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500773/8f9f6da7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500773/9ed54635.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500773/4ac18182.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500773/8cc62a63.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to Quinta Avenida and Playa del Carmen Main Beach, Hacienda Real del Caribe provides a rooftop terrace, a coffee shop/cafe, and a garden. The on-site American cuisine diner, MAGNOLIAS, offers breakfast, brunch, lunch, dinner, and happy hour. In addition to a bar, guests can connect to free WiFi in public areas. 8.2 Very good ## Popular amenities - - Breakfast available - Bar - 24/7 front desk - Room service - Housekeeping ## Room options ### Check availability for these dates Tonight [Nov. 6 - Nov. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=7500773&PinnedHotelID=7500773&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=7500773&PinnedHotelID=7500773&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 7 - Nov. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=7500773&PinnedHotelID=7500773&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=7500773&PinnedHotelID=7500773&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=7500773&PinnedHotelID=7500773&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=7500773&PinnedHotelID=7500773&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=7500773&PinnedHotelID=7500773&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=7500773&PinnedHotelID=7500773&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500773/1b98fed3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard double queen 8.8 Excellent 45 reviews ### Highlights Soundproofed Air conditioning Plasma TV Blackout drapes/curtains Ceiling fan Premium bedding Deep soaking bathtub Private bathroom - 65 sq ft - Sleeps 4 - 2 Queen Beds ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500773/10fb4090.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard superior queen 9.0 Wonderful 2 reviews ### Highlights Air conditioning Plasma TV Blackout drapes/curtains Ceiling fan Premium bedding Deep soaking bathtub Private bathroom Hair dryer - Sleeps 2 - 1 Queen Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500773/19d85123.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room selected at Check-in 7.6 Good 4 reviews ### Highlights Air conditioning Plasma TV Blackout drapes/curtains Ceiling fan Premium bedding Deep soaking bathtub Private bathroom Hair dryer - Sleeps 4 - 1 Queen Bed OR 2 Double Beds ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500773/11e3316f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 430 sq ft - Sleeps 4 ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500773/c3577876.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 269 sq ft - Sleeps 2 ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500773/3a4a410a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior with Bathtub - 462 sq ft - Sleeps 4 ## You may also like Ad ![3 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/3000000/2410000/2406400/2406344/77f93302.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Velas Riviera Maya - All Inclusive Playa del Carmen - Pool - Breakfast included - All-inclusive - Spa 9.6 Exceptional 926 reviews CA $1,838 CA $1,838 total includes taxes & fees Nov 7 - Nov 8 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Velas-Riviera-Maya-All-Inclusive.h2406344.Hotel-Information?chkin=2025-11-7&chkout=2025-11-8&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=2bee7c5e-64cf-4fe1-8ef6-8a07848fb77f&top_cur=CAD) Ad ![6 outdoor pools, open 7:00 AM to 7:00 PM, free cabanas, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1780000/1773500/1773497/d13f1c32_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Rosewood Mayakoba Playa del Carmen - Pool - Spa - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hacienda-Real-Del-Caribe.h7500773.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hacienda-Real-Del-Caribe.h7500773.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62727%2C-87.07317&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=EK7MAvPaijGZMDSs2KyE0IO8UVY=) Calle 10 entre 5a y 12, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida - 1 min walk - 0.0 km - Playa del Carmen Main Beach - 3 min walk - 0.3 km - Mamitas Beach - 8 min walk - 0.7 km - Playa del Carmen Maritime Terminal - 13 min walk - 1.1 km - Xcaret Eco Theme Park - 15 min drive - 10.5 km #### Getting around - Cancun Intl. Airport (CUN) - 50 min drive #### Restaurants - ‪La Chancla - ‬1 min walk - ‪La Cochi-loka - ‬1 min walk - ‪Mr. Kiwi - ‬1 min walk - ‪Mr. Chile - ‬1 min walk - ‪La Ranita - ‬1 min walk ## About this property ### Hacienda Real del Caribe Hotel near Quinta Avenida Located close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hacienda Real del Caribe provides a rooftop terrace, a coffee shop/cafe, and a garden. The on-site American cuisine diner, MAGNOLIAS, offers breakfast, brunch, lunch, dinner, and happy hour. In addition to a bar, guests can connect to free WiFi in public areas. You'll also enjoy perks such as: - An outdoor pool - Continental breakfast (surcharge), a roundtrip airport shuttle (surcharge), and tour/ticket assistance - A front-desk safe, an elevator, and concierge services - Free newspapers, a 24-hour front desk, and luggage storage - Guest reviews say great things about the helpful staff Room features All 58 rooms have comforts such as premium bedding and air conditioning, as well as thoughtful touches like safes and minibars. Extra conveniences in all rooms include: - Bathrooms with deep soaking tubs and free toiletries - Plasma TVs with cable channels - Wardrobes/closets, ceiling fans, and daily housekeeping ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/47000000/46230000/46223200/46223173/fdd87477.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ahava Hotel Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.0 Very good 318 reviews CA $40 CA $55 total includes taxes & fees Dec 6 - Dec 7 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=46223173&PinnedHotelID=46223173&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior King | Terrace/patio](https://images.trvl-media.com/lodging/2000000/1190000/1185300/1185203/69267568.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Hacienda Del Caribe Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.0 Very good 947 reviews CA $59 CA $76 total includes taxes & fees Nov 10 - 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Pool - Breakfast included - Spa - Free WiFi 8.2 Very good 546 reviews CA $45 CA $59 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior detail](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/f3c96aff.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express & Suites Playa Del Carmen by IHG Downtown Playa del Carmen - Pool - Breakfast included - Parking included - Free WiFi 9.0 Wonderful 1,001 reviews CA $135 CA $167 total includes taxes & fees Dec 4 - Dec 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available - 24-hour roundtrip airport shuttle on request for a surcharge - Area shuttle (surcharge) ### Food and drink - Daily continental breakfast available 8:00 AM to 11:30 AM for a fee: USD 10 for adults and USD 8 for children - A bar/lounge - A coffee shop/cafe - A restaurant ### Restaurants on site - MAGNOLIAS ### Things to do - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - 24-hour front desk - Free newspapers in lobby - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Elevator - Stair-free path to entrance - Tile flooring in room - Wheelchair accessible (may have limitations) - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible registration desk ### More - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Bathtub or shower - Deep soaking bathtub - Free toiletries - Hair dryer - Private bathroom - Towels provided ### Entertainment - Plasma TV with cable channels ### Food and drink - Limited room service - Minibar ### More - Air conditioning - Ceiling fan - Desk - Free local calls - Iron/ironing board - Phone - Safe ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: 10:00 PM Early check-in subject to availability Early check-in fee: USD 20 Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for continental breakfast: approximately USD 10 for adults and USD 8 for children - Airport shuttle fee: USD 85 per vehicle (one-way, maximum occupancy 2) - Airport shuttle fee per child: USD 25 (one-way), (from 1 to 7 years old) - Early check-in fee: USD 20 (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Pool access available from 8:00 AM to 9:00 PM No pets and no service animals are allowed at this property ### Property is also known as Hacienda Real Caribe Hacienda Real Caribe Hotel Hacienda Real Caribe Hotel Playa del Carmen Hacienda Real Caribe Playa del Carmen Hacienda Real Caribe l Carmen Hacienda Real del Caribe Hotel Hacienda Real del Caribe Playa del Carmen Hacienda Real del Caribe Hotel Playa del Carmen ## Frequently asked questions ### Does Hacienda Real del Caribe have a pool? > Yes, this property has an outdoor pool. Pool access is from 8:00 AM–9:00 PM. ### How much does it cost to stay at Hacienda Real del Caribe? > As of Nov 6, 2025, prices found for a 1-night stay for 2 adults at Hacienda Real del Caribe on Nov 7, 2025 start from CA $45.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hacienda-Real-Del-Caribe.h7500773.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hacienda Real del Caribe pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hacienda Real del Caribe? > Hacienda Real del Caribe doesn't offer parking. ### What time is check-in at Hacienda Real del Caribe? > Check-in start time: 4:00 PM; Check-in end time: 10:00 PM. Early check-in is available for a fee of USD 20 (subject to availability). ### What time is check-out at Hacienda Real del Caribe? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Does Hacienda Real del Caribe provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of USD 85 per vehicle applies. ### Where is Hacienda Real del Caribe located? > Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Mamitas Beach and Playa del Carmen Maritime Terminal are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hacienda Real del Caribe Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 441 8 - Good 335 6 - Okay 142 4 - Poor 49 2 - Terrible 41 ### 8.6/10 Cleanliness ### 8.4/10 Staff & service ### 8.2/10 Amenities ### 8.2/10 Property conditions & facilities ### 8.6/10 Eco-friendliness ### 10/10 Excellent #### David Sep 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Place was beautiful, 1 block from 5th avenue. They have parking which was great ##### David Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Javier Aug 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property and really convenient location for shopping, eating and pick up location. 10/10 would stay again ![](https://a.travel-assets.com/ugc/hotel-reviews/48edd43e-7287-473f-a85e-ffe169f6e35c-1756660376099.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Javier Stayed 8 nights in Aug 2025 ### 10/10 Excellent #### Juan Jul 1, 2025 Liked: Cleanliness, amenities, property conditions & facilities Was nice! ##### Juan Stayed 6 nights in Mar 2025 ### 8/10 Good #### George Apr 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was friendly and conveniently located. ##### George Stayed 5 nights in Mar 2025 ### 10/10 Excellent #### walter Feb 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice area ##### walter Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Juan Aug 6, 2025 Liked: Cleanliness, amenities Ok ##### Juan Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Jose Apr 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Would like.to have more food options ##### Jose Stayed 4 nights in Mar 2025 ### 8/10 Good #### Tieh Oct 5, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Mix up but great service Mix up with booking but they put us up at sister hotel and rode us there as well as dropped us at bus station to airport next day . We book here when we travel thru Mexico frequently like the location and service . It’s a bit older hotel but kept clean . Friendly staff . ##### Tieh Stayed 1 night in Oct 2024 ### 4/10 Poor #### Jenna Jan 13, 2025 Liked: Staff & service, property conditions & facilities Disliked: Room comfort #### Too loud and too hot. Pros: Room was spacious and clean. Beds were comfortable. Front desk and cleaning staff were very friendly. Good location to be close to the action. Con’s: It’s like trying to sleep on the dance floor of a night club. Air conditioning is basically non existent. We were only there for 2 nights so didn’t make a fuss and not sure if it was just our room. Would not return or recommend. ##### Jenna Stayed 2 nights in Jan 2025 ### 6/10 Okay #### Tieh Oct 26, 2024 Liked: Staff & service, room comfort Disliked: Cleanliness, property conditions & facilities #### Was good at one time changed We normally stay here when traveling thru but this last time the room had mold on all lamp shades . The Bongo Gong nite club music kept me up all nite . Staff is super no complaints. Clean up mold get new lamp shades. Water is very much needed they cut the coffee in room also . Not good . ##### Tieh Stayed 1 night in Oct 2024 ### 2/10 Terrible #### Jimena Jan 10, 2024 Disliked: Cleanliness, property conditions & facilities, room comfort #### Save your momey The hotel room was gross. Bed was very hard, pillows are old and stinky. Bathroom full of mold ![](https://a.travel-assets.com/ugc/hotel-reviews/5BE153EEC2FBC17059219D23FBDF664F399B76D81704914652525.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9D10AC8C5D70EEEBE7FE8C9EE1CA37EE85224B711704914651256.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/B70254EF4BD1FA791835C0E5470B79A5B30E6AFE1704914652554.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9C726478503F2C1327A27A160E7298EAD8B5ED8A1704914652724.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jimena Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Norma J Jun 5, 2024 Liked: Cleanliness, room comfort #### No hot water . Was checked in after going to the other hotel very confused because both have similar name web page is same . This bigger hotel has no hot water and more noise at night then the smaller one on 5 th . I like the smaller cleaner has hot water . ##### Norma J Stayed 1 night in Jun 2024 ### 4/10 Poor #### Patricia Jan 27, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities No one was working counter when we arrived . Was told he was at the other hotel. We had to wait over 30 minutes to check in. Not happy! ##### Patricia Stayed 1 night in Jan 2024 ### 10/10 Excellent #### April Feb 17, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I have had the pleasure of staying twice at this wonderfully characteristic little hotel. I love the fact that it is so very close to every convenience that you might need, being 5th Ave or the beach. The staff is always been exceptionally kind and helpful and I love that the character of the hotel has such beauty in it. I will happily stay at this hotel anytime that I am in Playa if possible. The first time I stayed here inn2020, there was an issue with no hot water for the entire week but I wasn’t bothered by it as it was so hot outside, the cool water was refreshing. My most recent stay in February 2024 there was hot water all week. The Wi-Fi is a bit spotty but that’s safe to say anywhere. I fully recommend this beautiful little hotel. ☀️🥰 ##### April Stayed 7 nights in Jan 2024 ### 2/10 Terrible #### christopher Mar 22, 2025 Disliked: Staff & service, amenities First: I asked the front desk staff to see the room prior to booking, but I was told none was available. I went ahead and booked because online it showed available rooms. Anyway, she finally decided to get off the phone and checked me in. Gave me my room number without informing me of WiFi or anything. So here I am in the room, it smelled weird but initially thought nothing of it. Left to grab my bags from a nearby hotel and returned. The room smelled of chemicals that of bug spray. I was then assured by the front desk that no one sprayed the room. Later, switched rooms from 305 to 310. About an hr later I saw a gentleman walking around with a bug spray canister on my floor with full respiratory on. I do not recommend this hotel solely on the staff. I will point out that the second lady was more helpful, but rigid rules of telling me I may not be able to change it the room had been used. Like it’s bug spray for crying out loud. Anyway 2/10 do not recommend. ##### christopher Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Miguel Antonio Ramos Oct 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente servicio ##### Miguel Antonio Ramos Stayed 5 nights in Oct 2025 ### 10/10 Excellent #### Wilber Oct 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Solo pequeños detalles en la alberca como losetas sueltas ![](https://a.travel-assets.com/ugc/hotel-reviews/e83e2d21-4513-4327-93b6-e9703f039ada-1759433759193.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Wilber Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Refugio Sep 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo excelente salvo una pequeña falla eléctrica pero solucionado de inmediato gracias. ##### Refugio Stayed 1 night in Sep 2025 ### 10/10 Excellent #### hector Sep 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My second time in this hotel we like so much Close to everything including beach restaurants and buses ##### hector Stayed 7 nights in Aug 2025 ### 10/10 Excellent #### Rafael Aug 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente ubicación ##### Rafael Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Jose Aug 19, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente ubicación. Atrás de la 5a Avenida. Cerca de la diversión y cerca de la tranquilidad... ##### Jose Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### Marco Aug 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nice place ##### Marco Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Claudia Yaneth Espinoza Aug 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El hotel muy bonito y familiar, personal amable, la habitación muy limpia y confortable , solo el colchón de la cama que me tocó, su colchón estaba un poco hundido del lado de la pared del baño, las almohadas muy agusto, y una excelente ubicación ##### Claudia Yaneth Espinoza Stayed 2 nights in Aug 2025 ### 6/10 Okay #### Nelly Aug 2, 2025 Liked: Cleanliness, property conditions & facilities En una de las habitaciones el clima no enfriaba! Pero rápido dieron solución y nos cambiaron a otra habitación 🙏 ##### Nelly Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Miguel Aug 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Solo una noche y después Cozumel Todo muy bien, muy buen hotel muy cerca de la 5a Avenida. ##### Miguel Stayed 1 night in Jul 2025 ## Expedia's Latest Trends ### Hotels > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Zilara-Riviera-Maya-Adults-Only-All-Inclusive.h906203.Hotel-Information) > > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Hotel Riu Playacar - 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