expedia

Photo gallery

Featured image
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
5 outdoor pools, open 6:00 AM to 8:00 PM, free pool cabanas

Guest reviews

4.7/5 Exceptional
429 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Pet Friendly
All-inclusive
Air conditioning

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationEl Camaleon Mayakoba Golf Course6 min walk
Popular LocationGrand Coral Golf Riviera Maya3 min drive
Popular LocationTres Rios Ecopark5 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)36 min drive

Choose dates to view prices

  • Fairmont Room, 1 King Bed, Non Smoking, Garden View

    4.8/5 guest room rating

    Room amenities

    • 441 sq ft
    • Sleeps 3
    More detailsFairmont Room, 1 King Bed, Non Smoking, Garden View
  • Fairmont Room, Room, 2 Queen Beds, Non Smoking, Garden View

    4.3/5 guest room rating

    Room amenities

    • 441 sq ft
    • Sleeps 4
    More detailsFairmont Room, Room, 2 Queen Beds, Non Smoking, Garden View
  • Casita, Deluxe Room, 1 King Bed, Non Smoking, Garden View

    5/5 guest room rating

    Room amenities

    • 462 sq ft
    • Sleeps 3
    More detailsCasita, Deluxe Room, 1 King Bed, Non Smoking, Garden View
  • Casita, Deluxe Room, 2 Queen Beds, Non Smoking, Garden View

    4.4/5 guest room rating

    Room amenities

    • 462 sq ft
    • Sleeps 4
    More detailsCasita, Deluxe Room, 2 Queen Beds, Non Smoking, Garden View
  • Casita Signature, Room, 1 King Bed, Non Smoking, Canal View

    5/5 guest room rating

    Room amenities

    • 484 sq ft
    • Canal view
    • Sleeps 3
    More detailsCasita Signature, Room, 1 King Bed, Non Smoking, Canal View
  • Casita Signature, Room, 2 Queen Beds, Non Smoking, Canal View

    4.3/5 guest room rating

    Room amenities

    • 484 sq ft
    • Canal view
    • Sleeps 4
    More detailsCasita Signature, Room, 2 Queen Beds, Non Smoking, Canal View
  • Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View

    5/5 guest room rating

    Room amenities

    • 914 sq ft
    • Canal view
    • Sleeps 5
    More detailsCasita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View
  • Beach Area Casita, Room, 1 King Bed, Canal View

    Room amenities

    • 462 sq ft
    • Canal view
    • Sleeps 3
    More detailsBeach Area Casita, Room, 1 King Bed, Canal View
  • Beach Area Casita, Room, 2 Queen Beds, Canal View

    Room amenities

    • 505 sq ft
    • Canal view
    • Sleeps 4
    More detailsBeach Area Casita, Room, 2 Queen Beds, Canal View
  • Beach Area Casita Suite, 1 King Bed, Private Pool, Canal View, 1 King bed

    5/5 guest room rating

    Room amenities

    • 1108 sq ft
    • Canal view
    • Sleeps 5
    More detailsBeach Area Casita Suite, 1 King Bed, Private Pool, Canal View, 1 King bed
  • Bambu Suite, 1 King Bed, Private Pool, View

    Room amenities

    • 1851 sq ft
    • Canal view
    • Sleeps 4
    More detailsBambu Suite, 1 King Bed, Private Pool, View
  • Coral Suite, 1 King Bed, Private Pool

    Room amenities

    • 1496 sq ft
    • Canal view
    • Sleeps 4
    More detailsCoral Suite, 1 King Bed, Private Pool
  • La Tortuga Suite, 1 King Bed, Private Pool, View

    Room amenities

    • 2131 sq ft
    • Canal view
    • Sleeps 4
    More detailsLa Tortuga Suite, 1 King Bed, Private Pool, View
  • Presidential Suite, Multiple Beds, Private Pool, Ocean View

    Room amenities

    • 2206 sq ft
    • Ocean view
    • Sleeps 6
    More detailsPresidential Suite, Multiple Beds, Private Pool, Ocean View

About this area

Playa del Carmen

Located in Playa del Carmen, Fairmont Mayakoba Riviera Maya is in the entertainment district and on the beach. Quinta Avenida and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Tres Rios Ecopark and Mamitas Beach Club. Travelling with kids? Don't miss Xplor Theme Park and Xcaret Eco Theme Park. Looking to get your feet wet? Parasailing and rafting adventures can be found near the property.

Visit our Playa del Carmen travel guide
Map
Popular Location

What's nearby

  • El Camaleon Mayakoba Golf Course - 6 min walk
  • Grand Coral Golf Riviera Maya - 3 min drive
  • Tres Rios Ecopark - 5 min drive
  • 28 de Julio Square - 6 min drive
  • Punta Esmeralda Beach - 12 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 36 min drive

Restaurants

  • La Laguna — 1 min walk
  • El puerto — 1 min walk

About this property

Fairmont Mayakoba Riviera Maya

Upscale hotel on the beach, with 5 outdoor swimming pools
Spend the day relaxing at the beach, practising your swing on Fairmont Mayakoba Riviera Maya's golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants. All 401 rooms offer comforts such as Select Comfort beds and premium bedding, plus furnished balconies and LED TVs with cable channels. Other amenities available to guests include 24-hour room service, separate bathtubs and showers and coffee/tea makers.
Fairmont Mayakoba Riviera Maya offers 401 forms of accommodation with laptop-compatible safes and free newspapers. Rooms open to furnished balconies. Select Comfort beds feature premium bedding. LED televisions come with premium cable channels and pay-per-view films.

Bathrooms include a separate bath and shower and designer toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hairdryers can be requested.

All-inclusive details

All-inclusive room rates at Fairmont Mayakoba Riviera Maya are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of Bureau Veritas (Accor Hotels)
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)

Food and drink

  • All buffet and à la carte meals, snacks and beverages included
  • 4 restaurants and 1 coffee shop/cafe
  • 2 beach bars, 4 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 18 holes of golf
  • 5 outdoor pools
  • 2 outdoor tennis courts
  • Aerobics classes
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Beach yoga
  • Boat tours
  • Canoeing
  • Cave exploring
  • Children's pool
  • Designer shops
  • Ecotours
  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Golf driving range
  • Hiking/biking trails
  • Kayaking
  • Pilates classes
  • Playground
  • Private picnics
  • Racquetball/squash
  • Sailing
  • Scuba diving
  • Snorkelling
  • Tennis
  • Volleyball
  • Wine-tasting room
  • Winery release events
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's games
  • Children's pool
  • Dry-cleaning service
  • Free children's club
  • Free cots/infant beds
  • Free supervised childcare/activities
  • In-room childcare (surcharge)
  • Playground

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf clubs
  • Golf lessons with a pro
  • Golf privileges (optional)
  • Golf pro shop
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 12 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (27710 square feet of space)

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 20 treatment rooms
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds
  • Premium bedding
  • Select comfort bed

Bathroom

  • Designer toiletries
  • Hairdryer (on request)
  • Separate bathtub and shower

Entertainment

  • TV channels
  • LED TV
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Furnished balcony

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in between 3:00 PM and noon
Early check-in subject to availability
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Friday:
  • Bar/lounge
  • Fitness facility
  • Health club
  • Indoor pool
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Public bath
  • Restaurant
  • Sauna
  • Spa tub
The following facilities are closed on Sunday and Saturday:
  • Fitness facility
  • Health club
  • Indoor pool
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Public bath
  • Restaurant
  • Bar/lounge
  • Sauna
  • Spa tub

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 25 per pet, per night

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 55.0 per night.
Free cots (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.40 per accommodation, per night
  • Sanitation services: USD 1.40
  • Resort fee: USD 25.00 per person, per night
The resort fee includes:
  • Pool access
  • Beach access
  • Sporting facilities or equipment
  • Children's club/arcade access
  • Internet access
  • Valet parking
  • Parking
  • Housekeeping
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

The daily resort fee is charged to guests age 18 and older.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: USD 256.00 per vehicle (roundtrip)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 55.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector, a security system and window guards
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests
Contactless check-in and contactless check-out are available
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
Each guestroom is kept vacant for a minimum of 24 hours between bookings
The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines
The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitisation guidelines and the Safe Travels (WTTC - Global) sanitisation guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 6:00 AM to 8:00 PM
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 16 years old are not allowed in the spa

Property is also known as

Fairmont Mayakoba Riviera Maya All Inclusive Playa del Carmen

Frequently asked questions

Can I cancel my reservation for free at Fairmont Mayakoba Riviera Maya and receive a full refund?
Yes, Fairmont Mayakoba Riviera Maya offers free cancellation on select room rates, because flexibility matters! Please refer to Fairmont Mayakoba Riviera Maya cancellation policy on our site for more details about any exclusions or requirements.
Does this hotel have a pool?
Yes, this property has 5 outdoor pools and a children's pool. Pool access is from 6:00 AM to 8:00 PM.
Is this hotel pet-friendly?
Yes, pets are allowed at this property. There's a fee of USD 25 per pet, per night.
How much is parking at this property?
Self-parking is free at this property.
What time is check-in at Fairmont Mayakoba Riviera Maya?
Check-in is from 3:00 PM to noon. After-hours check-in is not available.
What time is check-out at this property?
Checkout is at noon.
Does Fairmont Mayakoba Riviera Maya provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 256.00 per vehicle, roundtrip, applies.
Is this hotel all-inclusive?
Some rate plans available at this hotel are all-inclusive.
Where is this hotel located?
Located in Playa del Carmen, this beachfront hotel is in the entertainment district, 0.3 mi (0.5 km) from El Camaleon Mayakoba Golf Course and 2.7 mi (4.3 km) from Tres Rios Ecopark. Mamitas Beach Club and Playa del Carmen Main Beach are also within 6 miles (10 km).

Guest reviews

Overall score and ratings for Fairmont Mayakoba Riviera Maya

4.7
Exceptional
5 - Excellent
338
4 - Good
68
3 - Okay
16
2 - Mediocre
7
1 - Poor
0
4.8
Cleanliness
4.8
Service and Staff
4.5
Amenities
4.6
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Resort is beautiful right in the middle of the jungle , the beach is pristine

Stayed 6 nights in Jul 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful landscaping and easy to get around the property.

Stayed 7 nights in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our casita along the canal was lovely. The view was fabulous, along with the comfy bed, and updated bathroom. The staff was friendly and accommodating at check-in, at the pool bars, and for each shuttle ride. The food was good, but service was slow at dinner. We liked the breakfast buffet the best. The pools were clean and my son had a blast on the slide. The canal tour with Miguel was a bonus on our last day. At the Willow Stream Spa, Melena gave me the best message I ever had! The only thing we didn’t care for was the picture staff. The guy was nice until he realized we weren’t going to spend $500-$800 on a photo book. When i reserved the session, I told them I wanted a family photo and was quoted $20/picture. He was rude and turned my whole family off and then they didn’t want to buy pictures from him. That aside, our trip was enjoyable and memorable.

Stayed 5 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Mangroves and waterways are beautiful. We enjoyed them more than the beach if you can believe that!

Stayed 5 nights in Mar 2020

2/5

  • Liked: Cleanliness, staff & service
  • Disliked: Amenities, property conditions & facilities

Large property, well maintained but not 5 star. Beach is too far from the hotel rooms to make for a relaxing beach holiday and pools are overrun with kids. Lacking any evening entertainment whatsoever, food choices pretty limited with only 3 restaurants. Breakfast is a mess - not enough staff to cope and overall service in bars and beach is sloooooooooow. Wouldn’t stay here again or recommend.

Stayed 7 nights in Feb 2020