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Fairmont Mayakoba Riviera Maya - All Inclusive

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On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
5 outdoor pools, open 6:00 AM to 8:00 PM, free cabanas, pool umbrellas
5 outdoor pools, open 6:00 AM to 8:00 PM, free cabanas, pool umbrellas

Overview of Fairmont Mayakoba Riviera Maya - All Inclusive

UNESCO Sustainable Travel Pledge

Fairmont Mayakoba Riviera Maya - All Inclusive

5.0 star property

9.4/10 Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • All-inclusive
  • Air conditioning
Map
Carretera Fed.Cancún- Playa del Carmen, KM 298, Solidaridad, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationEl Camaleon Mayakoba Golf Course1 min walk
  • Popular LocationTres Rios Ecopark6 min drive
  • Popular LocationGran Coyote Golf6 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)37 min drive

Room options

About this area

Playa del Carmen

Located in Playa del Carmen, Fairmont Mayakoba Riviera Maya - All Inclusive is in the entertainment district and on the beach. Xcaret Eco Theme Park is a popular attraction and the area's natural beauty can be seen at Maroma Beach and Playa del Carmen Main Beach. Traveling with kids? Consider Temazcal Natura, or check out an event or a game at Mario Villanueva Stadium Madrid. Looking to get your feet wet? Parasailing and rafting adventures can be found near the property.
Visit our Playa del Carmen travel guideOpens in a new window
Map

What's nearby

  • El Camaleon Mayakoba Golf Course - 1 min walk
  • Tres Rios Ecopark - 6 min drive
  • Gran Coyote Golf - 6 min drive
  • 28 de Julio Square - 10 min drive
  • Punta Esmeralda Beach - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 38 min drive

Restaurants

  • Casa del Lago - 20 min walk
  • Fonda Argentina - 4 min drive
  • La Brasserie - 5 min drive
  • Koh Thai - 5 min drive
  • Arezzo - 6 min drive

About this property

Fairmont Mayakoba Riviera Maya - All Inclusive

5-star luxury property by the sea
At Fairmont Mayakoba Riviera Maya - All Inclusive, you can look forward to 18 holes of golf, a roundtrip airport shuttle, and 2 beach bars. This property is a great place to bask in the sun with a white sand beach, beachfront dining, and beach massages. Indulge in a body treatment, a deep-tissue massage, and a detox wrap at Willow Stream Spa, the onsite spa. Be sure to enjoy a meal at any of the 4 onsite restaurants, which feature Mexican cuisine and garden views. The health club offers Pilates classes and aerobics classes; other things to do include volleyball, rowing/canoeing, and snorkeling. Free in-room WiFi is available to all guests, along with a swim-up bar and a poolside bar.
You'll also enjoy the following perks during your stay:
  • 5 outdoor pools and a children's pool, with free cabanas, sun loungers, and pool umbrellas
  • Free self parking
  • Free bicycle rentals, 2 outdoor tennis courts, and an area shuttle
  • An area shuttle, express check-out, and an elevator
  • Guest reviews speak well of the family-friendly amenities, pool, and helpful staff
Room features
All 401 rooms boast comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like furnished balconies and laptop-compatible safes. Guest reviews speak positively of the spacious rooms at the property.
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with designer toiletries and separate tubs/showers
  • LED TVs with premium channels
  • Coffee/tea makers, ceiling fans, and daily housekeeping

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All à la carte meals and snacks included

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global), Intertek Cristal (3rd party expert - Global), and Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • 2 bars/lounges
  • 2 beach bars
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Hix Bar & Lobby Lounge
  • Ki Beach Bar & Korean BBQ
  • La Cantina
  • La Laguna
  • Tauro Steakhouse

Things to do

  • 18 holes of golf
  • 2 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Beach yoga
  • Boat tours
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Library
  • Optional golf privileges
  • Pilates classes
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Racquetball/squash
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Spelunking
  • Steam room
  • Windsurfing
  • Wine tasting room
  • Winery release events

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free crib
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • Business center
  • Computer station
  • Conference center (27,710 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • Ballroom
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer on request
  • Private bathroom
  • Separate bathtub and shower

Entertainment

  • LED TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Furnished balcony

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

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All-inclusive plan available
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All-inclusive resort
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Family-friendly
Family-friendly

Policies

Check-in

Check-in from 3:00 PM - noon
Early check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 55.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 30.00 per person, per night
The resort fee includes:
  • Pool access
  • Beach access
  • Sporting facilities or equipment
  • In-room bottled water
  • Valet parking
  • Housekeeping
  • Additional inclusions

We have included all charges provided to us by the property.

The daily resort fee is charged to guests age 18 and older.

Optional extras

  • Airport shuttle fee: USD 256.00 per vehicle (roundtrip, maximum occupancy 2)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 55.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 8:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Fairmont Mayakoba Riviera Maya All Inclusive Playa del Carmen
Fairmont Mayakoba Riviera Maya All Inclusive Playa del Carmen
Fairmont Mayakoba Riviera Maya - All Inclusive Playa del Carmen
Fairmont Mayakoba Riviera Maya All Inclusive
Fairmont Mayakoba Riviera Maya
Fairmont Mayakoba All Inclusive
Fairmont Mayakoba Riviera Maya All Inclusive
Fairmont Mayakoba Riviera Maya - All Inclusive Playa del Carmen

Frequently asked questions

Does Fairmont Mayakoba Riviera Maya - All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool. Pool access is from 6:00 AM–8:00 PM.

How much does it cost to stay at Fairmont Mayakoba Riviera Maya - All Inclusive?

As of Feb 3, 2023, prices found for a 1-night stay for 2 adults at Fairmont Mayakoba Riviera Maya - All Inclusive on Feb 7, 2023 start from CA $1,311.59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Fairmont Mayakoba Riviera Maya - All Inclusive pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 25 per pet, per night. Service animals are exempt from fees.

How much is parking at Fairmont Mayakoba Riviera Maya - All Inclusive?

Self parking is free at this property.

What time is check-in at Fairmont Mayakoba Riviera Maya - All Inclusive?

Check-in is from 3:00 PM - noon. After-hours check-in is not available.

What time is check-out at Fairmont Mayakoba Riviera Maya - All Inclusive?

Check-out is at noon.

Does Fairmont Mayakoba Riviera Maya - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 256.00 per vehicle applies.

Are there all-inclusive benefits at Fairmont Mayakoba Riviera Maya - All Inclusive?

Yes, the property is all-inclusive.

Fairmont Mayakoba Riviera Maya - All Inclusive Reviews

Fairmont Mayakoba Riviera Maya - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 412 out of 526 reviews" "
" "10 - Excellent 78%
Rating 8 - Good. 82 out of 526 reviews" "
" "8 - Good 16%
Rating 6 - Okay. 22 out of 526 reviews" "
" "6 - Okay 4%
Rating 4 - Poor. 9 out of 526 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 1 out of 526 reviews" "
" "2 - Terrible 0%

9.6/10

Cleanliness

9.5/10

Staff & service

8.9/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

HANNAH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just got back from our trip. Everything was flawless from check in to check out. The property was amazing. So many things you can do. The front desk people were so helpful and informative. Miguel was our boat tour guide and he was funny and wonderful. David, Rodrigo, the guys who makes fresh guac from La Laguna were fantastic. The beach was clean, we tried the catamaran and kids loved it! It was so much fun. Went to El Pueblito and the Cenote and the guy was very informative about the cenote. Golf carts are available all the time to take you to areas around the property. You may have to wait 10-15 mins sometimes as they get pretty busy but the drivers were pleasant and always careful. We tried their willow stream spa and it was good. The treatment rooms could use a little upgrade as it looks quiet old but the service was great. Their food overall was amazing and i tried all their ceviches. The freshest seafood at la laguna and Fuego.We tried Gaia as well and it was just as good. We pretty much have tried all the pools in the property and the kids enjoyed it. It was never crowded as they have several around the area. The beach lounge can be tricky to get as people go there early to reserve. The pools are 4.16 ft deep and most little kids have to be good swimmers to enjoy it. But overall we had the best time is our 5 days stay at Fairmont! Thank you to all the wonderful staff for all your kindness and service.

8/10 Good

HARDIAL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairmont Mayakoba is a excellent resort . All staff is friendly and attentive. Marco and Gian Carlos at pool side were great . Roberto the golf cart driver providing transportation around the resort was great too. Big shoutout to Edgar at La Lunga breakfast buffet, his service was exceptional , went beyond call of duty. One thing the resort can improve upon is more and flavourful vegetarian and vegan options at the restaurants or least advise guests how they can access these options .

6/10 Okay

Luisa

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The kids club was very poor. In addition tonthe kids club, they did not have any activities available fot children under 6. The worst part was the service everything took very long and sometimes you wouldn’t see a waiter for even an hour plus although most of them had a good attitude. Probably the tipping system (which is shared among all the staff) does not help.

10/10 Excellent

Mark

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is not only a five-star, it is a FIVE DIAMOND which means you're at one of the finest resorts in the country. The staff is beyond friendly and helpful. The dining is exquisite with so many options your head will spin. The servers are educated in wine recommendations. Everyone from the housekeeping staff to the servers at the beach treat you like you are a super star. This is our second trip to the Mayacoba and we'll be back again. Ran into so many "repeat visitors" who say the same thing--this place is paradise with employees who go the extra mile to make sure this will be the ultimate vacation for every guest. I cannot say enough--the rooms are spacious and top notch in every aspect including TV, remote, incredible ensuite facilities. Do yourself a favor and book yourself the ultimate get-away. Don't cut corners because it's not worth it in the end. Forever memories are made here. Just got back and promised the staff I'd sing their praises. A true experience in every aspect.
Stayed 8 nights in Oct 2022

10/10 Excellent

Wai Yee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from all staff at Fairmont Mayakoba. All are extremely helpful, going the extra mile to make sure we have all that we need. The kids club is great fun, Carolina and the ladies did an amazing job in providing such a fun program for kids, they leave with a big smile on their face everyday. Thanks to Roberto as well for driving us to the beach with a big smile everyday. It’s a beautiful property, spacious and we had such a great time at the pool and beach.
Stayed 6 nights in Aug 2022

4/10 Poor

Joan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Demasiado vieja la propiedad , deberían renovar , muchos mosquitos y la comida fatal. Demasiado caro para lo q ofertan
Stayed 2 nights in Aug 2022

10/10 Excellent

Aida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 6 nights in Aug 2022

10/10 Excellent

Omar German

Stayed 4 nights in Aug 2022

8/10 Good

Jimmy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We like the resort and service. only 4 restaurants, not much dining options & have to repeat if staying more than 4 nights. Also, Maritur which is tour partner of the resort misbooked our tour on wrong date and we ended up waiting around which wasted our day and messed up our schedule
Stayed 5 nights in Jul 2022

10/10 Excellent

pablo

Liked: Cleanliness, amenities
Excelent
Stayed 3 nights in Jun 2022