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Eleven by BFH

3.5 star property
Comfortable hotel, walk to Quinta Avenida

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Eleven by BFH

Beach nearby, white sand, beach cabanas
Standard Double Room
Point of interest
Shower, rainfall showerhead, hair dryer, bidet
Point of interest
Reviews
6.6

Popular amenities

  • PoolPoolPool
  • Breakfast includedBreakfast includedBreakfast included
  • Free WiFiFree WiFiFree WiFi
  • Air conditioningAir conditioningAir conditioning
  • HousekeepingHousekeepingHousekeeping
The price is CA $50
CA $63 total
includes taxes & fees
26 May - 27 May

Explore the area

Map
Gonzalo Guerrero II Mz. 26 Lt. 4, Avenida 30 Esq. Calle 20 Nte, Playa del Carmen, QROO, 77710
  • Popular LocationQuinta Avenida8 min walk
  • Popular LocationPlaya del Carmen Main Beach14 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal4 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)48 min drive
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Room options

View all photos for Standard Quadruple Room

Standard Quadruple Room

Standard Quadruple Room

10/10 Exceptional

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Bidet
Private bathroom
Rainfall showerhead
Minibar
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

10/10 Exceptional

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Bidet
Private bathroom
Rainfall showerhead
Minibar
  • Sleeps 2
  • 1 King Bed

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Pool
Breakfast included
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Free WiFi
5.4 out of 10, (113)
The price is CA $36
CA $47 total
includes taxes & fees
May 28 - May 29
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About the area

Playa del Carmen

Eleven by BFH is located in Gonzalo Guerrero, a neighborhood in Playa del Carmen, and is near theme parks and near the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xenses Park and Xplor Theme Park are popular area attractions. Don't miss out on a visit to Xcaret Eco Theme Park.
Visit our Playa del Carmen travel guideOpens in a new window

What's nearby

  • Quinta Avenida - 8 min walk
  • Playa del Carmen Main Beach - 14 min walk
  • Mamitas Beach - 14 min walk
  • Playa del Carmen Maritime Terminal - 4 min drive
  • Xcaret Eco Theme Park - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • Don Sirloin - 2 min walk
  • Vips - 2 min walk
  • Nativo - 1 min walk
  • La Ceiba de la 30 - 2 min walk
  • Pozoleria de la Abuela - 1 min walk

About this property

Eleven by BFH

Hotel near Quinta Avenida
Eleven by BFH is located close to Playa del Carmen Main Beach and Mamitas Beach, and provides free continental breakfast and a rooftop terrace. Stay connected with free in-room WiFi.
Other perks include:
  • An outdoor pool with sun loungers
  • Express check-out, outdoor furniture, and smoke-free premises
  • Tour/ticket assistance and luggage storage
Room features
All guestrooms at Eleven by BFH have perks such as air conditioning, as well as amenities like free WiFi and minibars.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and bidets
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, balconies, and ceiling fans

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from noon - 4:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Guests are required to contact this property by telephone, text message, or WhatsApp prior to arrival to arrange check-in.

Access methods

Staffed front desk, lockbox

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A damage deposit of USD 56 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: PayPal
Cashless transactions are available
Heating is not provided
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Eleven by BFH Hotel
Eleven by BFH Playa del Carmen
Eleven by BFH Hotel Playa del Carmen

Frequently asked questions

Does Eleven by BFH have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

How much does it cost to stay at Eleven by BFH?

As of May 25, 2024, prices found for a 1-night stay for 2 adults at Eleven by BFH on May 26, 2024 start from CA $49.87, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Eleven by BFH pet-friendly?

No, pets are not allowed at this property.

How much is parking at Eleven by BFH?

Eleven by BFH doesn't offer parking.

What time is check-in at Eleven by BFH?

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM. A fee applies for early check-in (subject to availability).

What time is check-out at Eleven by BFH?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Eleven by BFH located?

Located in Gonzalo Guerrero, this hotel is within a 15-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. Playa del Carmen Maritime Terminal and El Camaleón Mayakoba Golf Course are also within 6 mi (10 km).

Eleven by BFH Reviews

Reviews

6.6
Rating 10 - Excellent. 10 out of 34 reviews" "
Rating 8 - Good. 10 out of 34 reviews" "
Rating 6 - Okay. 1 out of 34 reviews" "
Rating 4 - Poor. 6 out of 34 reviews" "
Rating 2 - Terrible. 7 out of 34 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect except the shower isn't strong enough and cold. Thank you :)
Stayed 8 nights in Feb 2024

4/10 Poor

Rob

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't do it
Staff was friendly...that's all
Stayed 7 nights in Dec 2023

4/10 Poor

Angela

Travelled with partner
Huge disappointment. Something always wrong n room - air conditioning leaking then our mini fridge stopped working. One day only cold shower. Cleaning staff not attentive hard to go search for toilet paper twice. Also cheap with towels
Stayed 6 nights in Nov 2023

10/10 Excellent

RAUL, EL PASO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, convenient
Stayed 4 nights in Oct 2023

10/10 Excellent

Pierre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right smack in the middle of the city .. everything was near by.
Stayed 7 nights in Apr 2023

6/10 Okay

Sean

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was kind and helpful. I would give them all a "10". The rooftop pool was also very nice. However, since our last stay here the condition of the property has deteriorated quite a bit. It was definitely noticeable. The shower would not shut off and the running water kept us up all night. One of the sliding glass doors was off it's track and couldn't be closed. Nobody onsite after 5pm so we had to put up with it all night. We only stayed one of our two booked nights due to the condition. When we asked for a refund for the second night, we were told that they couldn't give it to us and we'd have to get it back from Expedia. We'll see how that goes.
Stayed 2 nights in Mar 2023

2/10 Terrible

Sami

Stayed 1 night in Jan 2023

4/10 Poor

Saad

Stayed 2 nights in Dec 2022

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option
Great option for the price, location is close to everything without the noise. Friendly and very responsive staff. Clean, and spacious rooms. Great experience
Stayed 5 nights in Dec 2022

4/10 Poor

Marsha

Stayed 7 nights in Oct 2022