Title: Eleven By Bfh - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Eleven By Bfh Hotel with free breakfast, 8-minute walk to Quinta Avenida ![Beach nearby, white sand, beach cabanas](https://images.trvl-media.com/lodging/82000000/81190000/81187100/81187060/18ad911e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor pool, open 9:00 AM to 9:00 PM, sun loungers](https://images.trvl-media.com/lodging/82000000/81190000/81187100/81187060/90ec764f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Double Room](https://images.trvl-media.com/lodging/82000000/81190000/81187100/81187060/bc2f7c01.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Television](https://images.trvl-media.com/lodging/82000000/81190000/81187100/81187060/119f69ee.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/82000000/81190000/81187100/81187060/62e2fef6.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Eleven by BFH sits just moments from Playa del Carmen Main Beach, offering a lively getaway spot. Guests start their mornings with continental breakfast before choosing between sunbathing on the rooftop terrace or lounging poolside. 6.8 ## Popular amenities - Breakfast included - Housekeeping - Pool - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Nov. 21 - Nov. 22](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=81187060&PinnedHotelID=81187060&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=81187060&PinnedHotelID=81187060&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 22 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=81187060&PinnedHotelID=81187060&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=81187060&PinnedHotelID=81187060&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 21 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=81187060&PinnedHotelID=81187060&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=81187060&PinnedHotelID=81187060&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=81187060&PinnedHotelID=81187060&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=81187060&PinnedHotelID=81187060&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 2 of 2 rooms ![Standard Double Room](https://images.trvl-media.com/lodging/82000000/81190000/81187100/81187060/844fcee6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Balcony Air conditioning Flat-screen TV Ceiling fan Bidet Private bathroom Rainfall showerhead Minibar - Sleeps 2 - 1 King Bed ![Standard Quadruple Room](https://images.trvl-media.com/lodging/82000000/81190000/81187100/81187060/fdb03f7e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Quadruple Room ### Highlights Balcony Air conditioning Flat-screen TV Ceiling fan Bidet Private bathroom Rainfall showerhead Minibar - Sleeps 4 - 2 Queen Beds ## You may also like Ad ![On the beach, white sand, beach cabanas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/98000000/97870000/97861600/97861543/9c71f756_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Riviera Maya EDITION At Kanai Maroma - Pool - Hot tub - Spa - Pet-friendly 9.8 Exceptional 83 reviews CA $638 CA $877 total includes taxes & fees Dec 14 - Dec 15 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Riviera-Maya-EDITION-At-Kanai.h97861543.Hotel-Information?chkin=2025-12-14&chkout=2025-12-15&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=69bd8f31-628d-4dbc-908b-d9d8db0bc3be&top_cur=CAD) Ad ![3 outdoor pools, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/3000000/2410000/2406400/2406344/e4aa7f0b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Velas Riviera Maya - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Eleven-By-BFH.h81187060.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Eleven-By-BFH.h81187060.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63351%2C-87.07425&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=d4vOhFtk9Zy8TgFgPUN2wf68Kv0=) Gonzalo Guerrero Ii Mz 26 Lt 4, Playa del Carmen, ROO, 77710 #### What's nearby - Quinta Alegría Shopping Mall - 6 min walk - 0.6 km - Quinta Avenida - 8 min walk - 0.7 km - Playa del Carmen Main Beach - 10 min walk - 0.8 km - Mamitas Beach - 12 min walk - 1.1 km - Playa del Carmen Maritime Terminal - 19 min walk - 1.7 km #### Getting around - Cancun Intl. Airport (CUN) - 49 min drive #### Restaurants - ‪El Fogón - ‬2 min walk - ‪Vips Constituyentes - ‬2 min walk - ‪Don Sirloin - ‬2 min walk - ‪El Nativo - ‬1 min walk - ‪La Ceiba de la 30 - ‬2 min walk ## About this property ### Eleven By Bfh Hotel near Quinta Avenida Located close to Playa del Carmen Main Beach and Mamitas Beach, Eleven By Bfh provides free continental breakfast and a rooftop terrace. Stay connected with free in-room WiFi. Other perks include: - An outdoor pool along with sun loungers - Express check-out, luggage storage, and tour/ticket assistance - Smoke-free premises and outdoor furniture Room features All guestrooms at Eleven By Bfh have perks such as air conditioning, as well as amenities like free WiFi and minibars. Extra conveniences in all rooms include: - Bathrooms with rainfall showers and bidets - 32-inch flat-screen TVs with cable channels - Wardrobes/closets, balconies, and ceiling fans ## Similar properties ![Garden](https://images.trvl-media.com/lodging/54000000/53340000/53334700/53334603/c9fd899d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) Playa del Carmen Centro - Pool - Kitchen - Parking included - Free WiFi 8.8 Excellent 96 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=53334603&PinnedHotelID=53334603&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool umbrellas](https://images.trvl-media.com/lodging/6000000/5160000/5151400/5151337/cecdbc97.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Pasion Hotel Boutique by Bunik Downtown Playa del Carmen - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 1,255 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=5151337&PinnedHotelID=5151337&HadPinnedHotel=true®ionId=-1&adults=2) ![In-room safe, individually decorated, individually furnished, desk](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/27a5e6b0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Cielo Downtown Playa del Carmen - 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Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - Limited-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Beach cabanas (surcharge) - Outdoor furniture - Pool loungers - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only - Well-lit path to entrance ### More - 1 building - 5 floors - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bidet - Hair dryer (on request) - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Minibar ### More - Air conditioning - Ceiling fan - Iron/ironing board on request ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 7:00 AM Early check-in subject to availability Early check-in is available for a fee Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions The front desk is open daily from noon - 4:00 PM Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation Prior to arrival, you must complete online registration via a secure link You will be asked to provide the property with a copy of your government-issued photo ID after booking If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation Guests are required to contact this property by telephone, text message, or WhatsApp prior to arrival to arrange check-in. ### Renovations and closures This property is closed from March 11 2025 to March 10 2027 (dates subject to change). ### Access methods Front desk (limited hours), lockbox ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A damage deposit of USD 56 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, mobile payments, and cash Mobile payment options include: PayPal Cashless transactions are available Heating is not provided Onsite parties or group events are strictly prohibited Long-term renters welcome Safety features at this property include a fire extinguisher and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention This property does not have elevators Pool access available from 9:00 AM to 9:00 PM Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Eleven by BFH Hotel Eleven by BFH Playa del Carmen Eleven by BFH Hotel Playa del Carmen ## Frequently asked questions ### Does Eleven By Bfh have a pool? > Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM. ### Is Eleven By Bfh pet-friendly? > No, pets are not allowed at this property. ### How much is parking? > Eleven By Bfh doesn't offer parking. ### What time is check-in at Eleven By Bfh? > Check-in start time: 3:00 PM; Check-in end time: 7:00 AM. A fee applies for early check-in (subject to availability). ### What time is check-out at Eleven By Bfh? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Where is Eleven By Bfh located? > Located in Gonzalo Guerrero, this hotel is within a 15-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. Playa del Carmen Maritime Terminal and El Camaleón Mayakoba Golf Course are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Eleven By Bfh Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 14 8 - Good 12 6 - Okay 3 4 - Poor 9 2 - Terrible 8 ### 7.0/10 Cleanliness ### 7.4/10 Staff & service ### 6.8/10 Amenities ### 6.6/10 Property conditions & facilities ### 7.0/10 Eco-friendliness ### 10/10 Excellent #### Jose Jan 9, 2025 Liked: Cleanliness, property conditions & facilities It was a nice property ##### Jose Stayed 7 nights in Dec 2024 ### 10/10 Excellent #### RAUL Nov 16, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location, convenient ##### RAUL Stayed 4 nights in Oct 2023 ### 10/10 Excellent #### Orlando Jun 5, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great time ##### Orlando Stayed 4 nights in Mar 2024 ### 8/10 Good #### Andrew Nov 14, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very friendly great price ##### Andrew Stayed 1 night in Nov 2022 ### 10/10 Excellent #### Marc Dec 24, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great option Great option for the price, location is close to everything without the noise. Friendly and very responsive staff. Clean, and spacious rooms. Great experience ##### Marc Stayed 5 nights in Dec 2022 ### 10/10 Excellent #### Pierre Apr 13, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Right smack in the middle of the city .. everything was near by. ##### Pierre Stayed 7 nights in Apr 2023 ### 4/10 Poor #### Claudia Dec 8, 2024 Disliked: Cleanliness, amenities, property conditions & facilities It’s not a hotel it’s considered an Airbnb nothing like the pictures. Listed as 3.5 stars it’s a 2 ##### Claudia Stayed 5 nights in Dec 2024 ### 4/10 Poor #### Rob Jan 4, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Don't do it Staff was friendly...that's all ##### Rob Stayed 7 nights in Dec 2023 ### 8/10 Good #### Sarah Mar 9, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect except the shower isn't strong enough and cold. Thank you :) ##### Sarah Stayed 8 nights in Feb 2024 ### 4/10 Poor #### Pedro Apr 18, 2024 Liked: Amenities Disliked: Staff & service, property conditions & facilities It was terrible to find the hotel eleven because they had no nor a name on the building and the doors looked and no one knows where it is around the area that makes it a terrible place to Be ##### Pedro Stayed 1 night in Apr 2024 ### 4/10 Poor #### Angela Nov 26, 2023 Huge disappointment. Something always wrong n room - air conditioning leaking then our mini fridge stopped working. One day only cold shower. Cleaning staff not attentive hard to go search for toilet paper twice. Also cheap with towels ##### Angela Stayed 6 nights in Nov 2023 ### 6/10 Okay #### Sean Mar 5, 2023 Liked: Staff & service Disliked: Property conditions & facilities The staff was kind and helpful. I would give them all a "10". The rooftop pool was also very nice. However, since our last stay here the condition of the property has deteriorated quite a bit. It was definitely noticeable. The shower would not shut off and the running water kept us up all night. One of the sliding glass doors was off it's track and couldn't be closed. Nobody onsite after 5pm so we had to put up with it all night. We only stayed one of our two booked nights due to the condition. When we asked for a refund for the second night, we were told that they couldn't give it to us and we'd have to get it back from Expedia. We'll see how that goes. ##### Sean Stayed 2 nights in Mar 2023 ### 10/10 Excellent #### BAISHENG Feb 10, 2025 Liked: Cleanliness, staff & service Bien, solo los baños están muy chicos y los cristales están casi a punto de caerse ##### BAISHENG Stayed 1 night in Feb 2025 ### 2/10 Terrible #### armando Jan 29, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### no regreso a ese hotel no vuelvo!!! ##### armando Stayed 1 night in Jan 2025 ### 8/10 Good #### STEPHANY ROCIO Jan 13, 2025 Liked: Staff & service Disliked: Cleanliness El personal es muy amable, la habitación es de lo más básica para pasarla bien Pero la limpieza cuando llegamos si dejo de que desear, los vidrios del baño y espejos estaban muy sucios y el baño es muy pequeño ##### STEPHANY ROCIO Stayed 5 nights in Jan 2025 ### 6/10 Okay #### Julio César Jan 11, 2025 Liked: Staff & service Disliked: Cleanliness Maritza me atendió súper bien, me dió todas las indicaciones necesarias del lugar, solo que en los 4 días que estuve no fueron a limpiar y no me hubo cambio de blancos y el control del clima no funcionaba muy bien ##### Julio César Stayed 2 nights in Jan 2025 ### 4/10 Poor #### Juliana Venancio Oct 17, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Eu sou a pessoa que sempre acha que os comentários ruins dos hoteis são exageros ,porém a realidade do Hotel Elevem é pior do que está escrito nos comentários , lugar sujo, chuveiro não esquenta e com pouca vazão de água , atendimento péssimo e me recusei andar 4 quadras pra tomar um café da manhã péssimo , o que me ocasionou um gasto extra . Não voltaria e não recomendo estragar suas férias em um lugar tão ruim . ##### Juliana Venancio Stayed 5 nights in Oct 2024 ### 8/10 Good #### Laura sugey Ibarra Aug 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy bonito y comodo para el viaje ##### Laura sugey Ibarra Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### ALBERTO Apr 22, 2024 Indigentes en la banqueta ##### ALBERTO Stayed 1 night in Apr 2024 ### 8/10 Good #### Christian Feb 8, 2024 Liked: Cleanliness, staff & service Disliked: Amenities De las dos noches que estuvimos un día completo no hubo agua caliente. La alberca y vista son bonitas ##### Christian Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Edna Feb 2, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente estadía Muy padre experiencia, muy cómoda estancia y amabilidad de la anfitriona ##### Edna Stayed 2 nights in Jan 2024 ### 8/10 Good #### LORENZO FILIBERTO Jan 22, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### EL CUERTO DEL HOTEL ES MUY COMODO, LIMPIO, AMPLIO, EL HOTEL ESTA BIEN, ES COMODO, CUMPLE LO OFRECIDO, SOLO TIENE EL PROBLEMA DE ESTACIONAMIENTO QUE OFRECE, YA QUE NO EXISTE DENTRO DEL HOTEL ##### LORENZO FILIBERTO Stayed 1 night in Jan 2024 ### 2/10 Terrible #### Edgar Jan 21, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Nadie me recibió a la llegada del hotel. Estaba cerrado. ##### Edgar ### 10/10 Excellent #### Alma veronica Aleman Jan 10, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente trato por parte de la señorita de recepción ##### Alma veronica Aleman Stayed 7 nights in Jan 2024 ### 8/10 Good #### Rafael Jul 12, 2023 Liked: Staff & service, property conditions & facilities El grifo del lavabo además de la regadera presentaban suciedad de jabón y sarro, a pesar de que el baño estaba limpio esos detalles dan el aspecto de descuido. ##### Rafael Stayed 3 nights in Jul 2023 ## Expedia's Latest Trends ### Hotels > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Iberostar Waves Tucán - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Iberostar-Tucan-All-Inclusive.h889874.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Zilara-Riviera-Maya-Adults-Only-All-Inclusive.h906203.Hotel-Information) > > [Ocean Maya Royale - 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