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El Dorado Casitas Royale, Gourmet All Inclusive by Karisma

Star Rating
5 out of 5

Information

Reviews

4.5 / 5Excellent
151 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • All inclusive

Map

What's nearby

  • Popular Location
    Playa Paraiso Golf Course
    7 min drive
  • Popular Location
    El Manglar Golf Course
    8 min drive
  • Popular Location
    Paradise Beach
    11 min drive
  • Airport
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    30 min drive

Choose dates to view prices

Book online or call:

1-866-500-4938
  • Casita suite

    Room Amenities

    • Sea view
    • Sleeps 2
    More details
  • Beachfront Casita Suite

    Room Amenities

    • Sea view
    • Sleeps 2
    More details
  • Swim up casita suite

    Room Amenities

    • Sea view
    • Sleeps 2
    More details
  • Private Pool Casita Suite

    Room Amenities

    • Sea view
    • Sleeps 2
    More details
  • Honeymoon Private Pool Swim Up Casita Suite

    Room Amenities

    • Sea view
    • Sleeps 2
    More details

About this area

Playa del Carmen

Located in Playa del Carmen, El Dorado Casitas Royale, Gourmet All Inclusive by Karisma is in the entertainment district and on the beach. Those looking for an activity can check out El Camaleon Mayakoba Golf Course, while everyone can enjoy the natural beauty of Maroma Beach and Tres Rios Ecopark. Crococun Zoo and Parque Cenote Las Mojarras are also worth visiting.

What's nearby

  • Popular Location
    Playa Paraiso Golf Course - 7 min drive
  • Popular Location
    Sanctuary of Hope and Time Capsule - 7 min drive
  • Popular Location
    Dr. Alfredo Barrera Marin Botanical Garden - 8 min drive
  • Popular Location
    El Manglar Golf Course - 8 min drive
  • Popular Location
    Paradise Beach - 11 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 30 min drive

Restaurants

  • Where to eat
  • RESTAURANT COCOTAL – Serves breakfast and dinner.
  • D ITALIA RESTAURANT – Restaurant. Serves dinner.
  • KAMPAI – Restaurant. Serves breakfast, lunch and dinner.
  • LA ISLA RESTAURANT – Al fresco dining restaurant. Serves dinner.

About this property

El Dorado Casitas Royale, Gourmet All Inclusive by Karisma

Catch some rays at the beach or spend the day relaxing at El Dorado Casitas Royale, Gourmet All Inclusive by Karisma's full-service spa. Then enjoy a meal at one of the hotel's 14 restaurants. All 205 rooms boast jetted bathtubs, and offer free WiFi and free minibar items. Balconies and Select Comfort beds are standard, as are flat-screen TVs with cable channels.

All inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
Buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.

Policies

Check-in

Check-in between 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets or service animals allowed

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Guests under 18 years old are not permitted at this adults-only property. No pets or service animals are allowed at this property.

Property is also known as

  • El Dorado Casitas Royale Karisma Gourmet All Inclusive
  • Dorado Casitas Royale Karisma

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking

  • Free self parking

Food and Drink

  • Food and drink
  • Buffet and à la carte meals, snacks and beverages included
  • 14 restaurants
  • 10 swim-up bars, 14 bars/lounges and 1 beach bar
  • 24-hour room service

Things to do

  • Pool
  • Spa tub
  • Full service spa
  • Shopping onsite
  • Mountain biking onsite
  • Fitness centre/gym
  • Bicycle rentals nearby
  • Spa services onsite

Conveniences

  • Grocery store
  • Gift shops and newsstand
  • ATM/banking

Guest Services

  • Luggage storage
  • Laundry service
  • 24-hour front desk
  • Daily housekeeping
  • Concierge
  • Tours/ticket assistance
  • Multilingual staff
  • Porter/bellhop

Business Services

  • Conference space
  • Meeting Rooms
  • Business Centre

Outdoors

  • Garden
  • Terrace

Spa

  • Number of treatment rooms - 6
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is - 18
  • Sports massage
  • Massages

Room amenities

Bedroom

  • Fan
  • Premium bedding
  • Air conditioning

Bathroom

  • Hair dryer
  • Bathrobes
  • Shower/tub combination
  • Private bathroom
  • Free toiletries

Entertainment

  • Flat-screen TV
  • Pay-per-view-channels
  • Cable channels

Food and Drink

  • Coffee/tea maker
  • Minibar

Outdoor Space

  • Balcony or patio

More

  • In-room safe
  • Iron/ironing boards
  • Desk

Nearby things to do

Activities

  • Snorkeling on site
  • Boat tours nearby
  • Fitness classes on site
  • Hiking/biking trails on site
  • Bicycle rentals on site
  • Kayaking on site
  • Sailing nearby
  • Scuba diving nearby
  • Yoga classes/instruction on site

Where to eat

Where to eat
RESTAURANT COCOTAL – Serves breakfast and dinner.
D ITALIA RESTAURANT – Restaurant. Serves dinner.
KAMPAI – Restaurant. Serves breakfast, lunch and dinner.
LA ISLA RESTAURANT – Al fresco dining restaurant. Serves dinner.
JO JOS CARIBBEAN SEASIDE – Restaurant. Serves brunch, lunch and dinner.
4.5

Excellent

5 - Excellent
101
4 - Good
32
3 - Okay
10
2 - Mediocre
5
1 - Poor
3
4.6
Cleanliness
4.6
Service and Staff
4.4
Amenities
4.6
Property condition

3/5

El Dorado was fine. Definitely recommend staying at the Casitas over the Royale or Generations. Food was ok. With the exception of a few star service providers (Adilia, our bartender at the Casitas swim up, and Edwin at the Haab restaurant), the service was just OK. Overall, not bad, but definitely have been to better.

Stayed 7 nights in Sep. 2019

2/5

The property is very picturesque. So many pools and plenty of lounging areas. However we will not be back .The food was abysmal (too sweet, soggy, salty, bland or just plain nasty). All alcoholic beverages tasted like chemical , it was hard to even take a sip. Nonalcoholic drinks tasted worse than over the counter cough syrup. There was a ton of mosquitoes on the grounds, and even inside the room since we stayed with outdoor shower and that door is not designed to close completely (genius designer, right?). I would give the property and the landscape art&design a highest rating if not for the horrible food/drinks and uncontrolled mosquitoes during the day and night !

Stayed 3 nights in Aug. 2019

5/5 Excellent

The staff was incredible! Always smiling Always greeting It seems a happy place to work

Stayed 1 night in Sep. 2019

5/5 Excellent

The outside area was not very clean on our casitas. The rest of the room and resort was amazing. We really enjoyed our time at this resort.

Stayed 6 nights in Jul. 2019

4/5 Good

This property is certainly in need of a makeover. The casitas were dark. Although the room had 100 light switches, none of them seemed to make a difference in the lighting. We did like the outdoor shower that came with the room. Otherwise we didn’t spend much time in the room as it’s clearly not a five-star hotel room. It was nice to have the cabanas without having to worry About putting towels down in the morning. The service could’ve been better. There were times that we waited an hour for our food. The restaurant at least some of them at certain times were clearly understaffed. We did like the food however, lunches and dinners were excellent. The breakfast buffets could have had more Variety. As a coffee lover, I was disappointed about how bad the coffee tasted. We’ve been to resorts that had Nespresso machines in the room, which was not the case here. I was also missing some kind of ice cream shop here. I like my afternoon coffee with a piece of cake which we had to pay for at Starbucks. Overall, We had a pleasant stay with our friends. However, we would not come back.

Stayed 5 nights in Jul. 2019

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