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El Dorado Casitas Royale, Gourmet All Inclusive by Karisma

Photo gallery for El Dorado Casitas Royale, Gourmet All Inclusive by Karisma

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On the beach, white sand, free beach cabanas, sun loungers
14 outdoor pools
14 outdoor pools
View from Room

Overview of El Dorado Casitas Royale, Gourmet All Inclusive by Karisma

El Dorado Casitas Royale, Gourmet All Inclusive by Karisma

5 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided
KM 45, Carretera Cancún - Tulum, Riviera Maya, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationPlaya Paraiso Golf Course6 min drive
  • Popular LocationEl Manglar Golf Course10 min drive
  • Popular LocationParadise Beach11 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)31 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, El Dorado Casitas Royale, Gourmet All Inclusive by Karisma is near theme parks and on the beach. With scuba diving, sailing, and boat tours nearby, you'll find plenty of adventures in the water.
Visit our Playa del Carmen travel guideOpens in a new window
Map

What's nearby

  • Playa Paraiso Golf Course - 6 min drive
  • Sanctuary of Hope and Time Capsule - 7 min drive
  • Dr. Alfredo Barrera Marin Botanical Garden - 8 min drive
  • El Manglar Golf Course - 10 min drive
  • Paradise Beach - 11 min drive

Restaurants

  • RESTAURANT COCOTAL — 1 min walk
  • D ITALIA RESTAURANT — 1 min walk
  • Burger Stop — 8 min drive
  • Il'Olivo — 8 min drive
  • Azur — 8 min drive

About this property

El Dorado Casitas Royale, Gourmet All Inclusive by Karisma

Adults-only luxury on the beach
Catch some rays at the beach or spend the day relaxing at El Dorado Casitas Royale, Gourmet All Inclusive by Karisma's full-service spa. Then enjoy a meal at one of the property's 14 restaurants. All 205 soundproofed rooms feature free WiFi and Select Comfort beds. Upscale amenities include indoor private spa tubs and jetted tubs, and guests can also appreciate conveniences like dining areas and sitting areas.
El Dorado Casitas Royale, Gourmet All Inclusive by Karisma offers 205 accommodations with indoor private spa tubs and DVD players. Rooms open to furnished balconies or patios. Accommodations offer separate dining areas. Select Comfort beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Coffee/tea makers and free minibar items are provided. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

14 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a lazy river, a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

NAAY SPA has 6 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

À la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Free shopping center shuttle

Food and drink

  • Free cooked-to-order breakfast available daily 6:30 AM–11:00 AM
  • 14 restaurants
  • 10 swim-up bars, 14 bars/lounges and 1 beach bar
  • 24-hour room service

Things to do

  • 14 outdoor pools
  • Aerobics classes
  • Bicycle rentals
  • Fitness center
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Private picnics
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Spanish

Business services

  • Computer station
  • Conference space (6458 square feet)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Rooftop terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single level property)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Premium bedding
  • Select Comfort bed

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Shower/tub combination
  • Towels

Entertainment

  • Cable channels
  • DVD player
  • Flat-screen TV
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Dining room
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Private indoor spa tub
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

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All-inclusive resort
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5 star
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Business-friendly
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Pool
Pool

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

El Dorado Casitas Royale Karisma
El Dorado Casitas Royale Karisma All Inclusive Playa del Carmen
El Dorado Casitas Royale Karisma Playa del Carmen
El Dorado Casitas Royale Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
El Dorado Casitas Royale Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma
El Dorado Casitas Royale Karisma Gourmet All Inclusive Hotel
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma
Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive by Karisma

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 130 out of 203 reviews
5 - Excellent 64%
Rating 4 - Good. 44 out of 203 reviews
4 - Good 22%
Rating 3 - Okay. 12 out of 203 reviews
3 - Okay 6%
Rating 2 - Poor. 9 out of 203 reviews
2 - Poor 4%
Rating 1 - Terrible. 8 out of 203 reviews
1 - Terrible 4%

4.5/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.5/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed two weeks in November 6-20 We had a wonderful time The room was perfect! The ac worked really good the maid and mini fridge service was the best we ever had! It was steps away from our pool and pool bar and steps away from the Bali bed on the ocean that I used every day ! Ocean was not really swimmable , which I knew before I came but was beautiful to look at. The food was fantastic!! There was so much variety and we used room service also which was really good The grounds were meticulous there was never one piece of trash out and the workers were cleaning constantly All the workers at the restaurants the shuttle drivers the bartenders the hostesses were always very polite and helpful
Stayed 14 nights in Nov 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great property, good food. Only thing stopping me from giving a 5 star review is the lack of top shelf liquor at many of the bars which wasn’t an issue when we had last stayed there 2 years ago.
Stayed 9 nights in Nov 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay!
Stayed 5 nights in Aug 2021

3/5 Okay

Stayed 5 nights in Jul 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2021