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Overview of El Dorado Casitas Royale, Gourmet All Inclusive by Karisma

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On the beach, white sand, free beach cabanas, sun loungers
14 outdoor pools
14 outdoor pools
View from Room

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays

Explore the area

    Popular LocationPlaya Paraiso Golf Course5 min drive
    Popular LocationEl Manglar Golf Course7 min drive
    Popular LocationParadise Beach9 min drive
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)31 min drive
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  • Presidential Suite, 1 Bedroom

    Room amenities

    • 836 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsPresidential Suite, 1 Bedroom
  • Presidential Studio

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsPresidential Studio
  • Suite (Casita)

    Room amenities

    • 708 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsSuite (Casita)
  • Suite (Casita Swim Up)

    5/5 guest room rating

    Room amenities

    • 667 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsSuite (Casita Swim Up)
  • Suite (Beach Front Casita)

    5/5 guest room rating

    Room amenities

    • 708 sq ft
    • Beach view
    • Sleeps 2
    • 1 King Bed
    More detailsSuite (Beach Front Casita)
  • Presidential Studio (Swim Up)

    Room amenities

    • 836 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsPresidential Studio (Swim Up)

About this area

Playa del Carmen

Located in Playa del Carmen, El Dorado Casitas Royale, Gourmet All Inclusive by Karisma is near theme parks and on the beach. El Manglar Golf Course and Puerto Morelos Reef are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Sanctuary of Hope and Time Capsule and Dr. Alfredo Barrera Marin Botanical Garden. Crococun Zoo and Costa Occidental de Isla Mujeres National Park are also worth visiting. With scuba diving, sailing, and boat tours nearby, you'll find plenty of adventures in the water.
Visit our Playa del Carmen travel guide
Popular Location

What's nearby

  • Playa Paraiso Golf Course - 5 min drive
  • Sanctuary of Hope and Time Capsule - 7 min drive
  • El Manglar Golf Course - 7 min drive
  • Dr. Alfredo Barrera Marin Botanical Garden - 8 min drive
  • Paradise Beach - 9 min drive

Getting around

  • AirportCancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • RESTAURANT COCOTAL — 1 min walk
  • D ITALIA RESTAURANT — 1 min walk
  • Burger Stop — 8 min drive
  • Il'Olivo — 8 min drive
  • Azur — 8 min drive

About this property

El Dorado Casitas Royale, Gourmet All Inclusive by Karisma

Adults-only luxury on the beach
Catch some rays at the beach or spend the day relaxing at El Dorado Casitas Royale, Gourmet All Inclusive by Karisma's full-service spa. Then enjoy a meal at one of the property's 14 restaurants. All 205 rooms boast indoor private spa tubs and jetted tubs, plus free WiFi and flat-screen TVs with cable channels. Guests will also find free minibar items, furnished balconies or patios, and Select Comfort beds.
El Dorado Casitas Royale, Gourmet All Inclusive by Karisma offers 205 accommodations with indoor private spa tubs and DVD players. Rooms open to furnished balconies or patios. Accommodations offer separate dining areas. Select Comfort beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Coffee/tea makers and free minibar items are provided. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

14 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a lazy river, a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

NAAY SPA has 6 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking
  • Free uncovered valet parking
  • Free shopping center shuttle

Food and drink

  • Buffet and à la carte meals, snacks, and beverages included
  • 14 restaurants
  • 10 swim-up bars, 14 bars/lounges and 1 beach bar
  • 24-hour room service

Things to do

  • 14 outdoor pools
  • Aerobics classes
  • Bicycle rentals
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 14 outdoor pools
  • Dry cleaning service
  • DVD player
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Separate dining area

Conveniences

  • ATM/banking services
  • Gift shop/newsstand
  • Grocery/convenience store
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Russian
  • Spanish

Business services

  • 1 meeting room
  • Business center
  • Computer station
  • Conference space (6458 square feet)

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Rooftop terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single level property)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Ceiling fan
  • Egyptian cotton sheets
  • Linens
  • Premium bedding
  • Select Comfort bed

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Shower/tub combination
  • Towels

Entertainment

  • Cable channels
  • DVD player
  • Flat-screen TV
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Dining room
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Private indoor spa tub
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • City/local tax: MXN 26.06

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

El Dorado Casitas Royale Karisma
El Dorado Casitas Royale Karisma All Inclusive Playa del Carmen
El Dorado Casitas Royale Karisma Playa del Carmen
El Dorado Casitas Royale Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
El Dorado Casitas Royale Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma
El Dorado Casitas Royale Karisma Gourmet All Inclusive Hotel
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma
Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive by Karisma

Frequently asked questions

Can I cancel my reservation for free at El Dorado Casitas Royale, Gourmet All Inclusive by Karisma and receive a full refund?
Yes, El Dorado Casitas Royale, Gourmet All Inclusive by Karisma offers free cancellation on select room rates, because flexibility matters! Please refer to El Dorado Casitas Royale, Gourmet All Inclusive by Karisma cancellation policy on our site for more details about any exclusions or requirements.
Does El Dorado Casitas Royale, Gourmet All Inclusive by Karisma have a pool?
Yes, this property has 14 outdoor pools.
Is El Dorado Casitas Royale, Gourmet All Inclusive by Karisma pet-friendly?
No, pets are not allowed at this property.
How much is parking at El Dorado Casitas Royale, Gourmet All Inclusive by Karisma?
Self parking and valet parking are free at this property.
What time is check-in at El Dorado Casitas Royale, Gourmet All Inclusive by Karisma?
Check-in is from 3 PM - midnight. Late check-in is available during limited hours.
What time is check-out at El Dorado Casitas Royale, Gourmet All Inclusive by Karisma?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Are there all-inclusive benefits at El Dorado Casitas Royale, Gourmet All Inclusive by Karisma?
Yes, the property is all-inclusive. Food and beverages are included (with some restrictions).
Where is El Dorado Casitas Royale, Gourmet All Inclusive by Karisma located?
Nestled on the beach, this Playa del Carmen property is within 6 mi (10 km) of El Manglar Golf Course, Sanctuary of Hope and Time Capsule, and Dr. Alfredo Barrera Marin Botanical Garden. Maroma Beach and Puerto Morelos Town Square are also within 9 mi (15 km).
4.4
Excellent
5 - Excellent
111
4 - Good
38
3 - Okay
11
2 - Poor
9
1 - Terrible
6

4.5/5

Cleanliness

4.5/5

Staff & service

4.0/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees make sur your accommodations are always good and make you feel very relaxed.
Stayed 5 nights in Nov 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort!! It was very clean even with having a tropical storm the staff was right on point with cleaning up the property. Everyone was so nice and friendly
Stayed 3 nights in Oct 2020

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena atención , limpio , les falta un poco más en la comida y variedad de esta ... lindas instalaciones !
Stayed 2 nights in Jul 2020

3/5 Okay

Travelled with partner
Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness
We stayed at El Dorado Royale 10 years ago for our honeymoon and our stay here was perfect. We decided to return for our 10 year anniversary & "upgrade" to the Casitas. What a HUGE mistake. Our casita was not clean - ants crawling in from outside throughout the bathroom all ten days we were there, I don't think they swept or mopped the floors at all because the bottoms of our feet were black if we walked barefoot in our room, the jacuzzi tub was so disgusting we never even used it other than to store our suitcases. Needless to say, we were very disappointed at what we had this stay versus what we had in the villas 10 years prior. The waiters, bartenders, & staff overall are very friendly and accommodating. The grounds are beautiful. We love all the different options for dining with multiple restaurants (Kampai being our favorite!). Another big issue we had was with their "24 hour room service." We ordered room service for breakfast several mornings - the food was good, it was delivered pretty quickly, and the staff delivering the food were pleasant...however, several concerns. They do not come to pick up the dishes until HOURS later. Instead, when the housekeeping staff comes to "clean" the room, they pile all of the dishes right outside your room by your door. There were several nights we came back from dinner around 8-9pm and our breakfast dishes would still be outside of our room and food, coffee, anything that was left was spread everywhere because animals got into it.
Stayed 10 nights in Dec 2019

1/5 Terrible

Travelled with partner
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is not 5* resort-maybe 3. Service was terrible, restaurant below average, quality of alcohol very poor. That don’t care about the costumers. All inclusive resort and they asking extra money for everything. When I check out on my invoice there were things to pay that I did not take. Don’t go there!!!
Stayed 7 nights in Dec 2019

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