Title: Casa Kaoba Hotel & Suites - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=37070571&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Casa Kaoba Hotel & Suites A peaceful retreat where travelers can enjoy nature-inspired luxury, savor local cuisine at the on-site restaurant, or relax poolside ## Photo gallery for Casa Kaoba Hotel & Suites ![Presidential Suite | Private kitchen - Casa Kaoba Hotel & Suites (Playa del Carmen)](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/8e42f677.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Suite - Casa Kaoba Hotel & Suites (Playa del Carmen)](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/8508041e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Courtyard - Casa Kaoba Hotel & Suites (Playa del Carmen)](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/c22c7744.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Suite - Casa Kaoba Hotel & Suites (Playa del Carmen)](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/0409a1f3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, in-room safe, iron/ironing board, free WiFi - Casa Kaoba Hotel & Suites (Playa del Carmen)](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/52428dcd.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Casa Kaoba Hotel & Suites offers a tranquil escape near Xplor Theme Park. Guests enjoy the outdoor pool surrounded by gardens and a pleasant terrace for relaxing. The property provides WiFi in all rooms, while the Ceiba Negra restaurant serves satisfying meals throughout the day. VIP Access ## Reviews 8.4 Very good ## Popular amenities - Spa - Parking included - Free WiFi VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Dec. 30 - Dec. 31](https://www.expedia.ca/Hotel-Search?startDate=2025-12-30&endDate=2025-12-31&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-30&endDate=2025-12-31&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 31 - Jan. 1](https://www.expedia.ca/Hotel-Search?startDate=2025-12-31&endDate=2026-01-01&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-31&endDate=2026-01-01&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 9 - Jan. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ### View all photos for Standard Room ![Standard Room](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/d8dc21ee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 9.0 Wonderful 2 reviews ### Highlights Air conditioning Flat-screen TV Ceiling fan Premium bedding Hair dryer Private bathroom Free bottled water Cable channels - Sleeps 2 - 1 King Bed ### View all photos for Standard Double Room, Balcony ![Standard Double Room, Balcony](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/d9f7fb25.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, Balcony 9.8 Exceptional 6 reviews ### Highlights Balcony Air conditioning Flat-screen TV Ceiling fan Premium bedding Hair dryer Private bathroom Free bottled water - Sleeps 4 - 2 Double Beds ### View all photos for Suite ![Suite](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/ec777f95.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite 8.8 Excellent 9 reviews ### Highlights Air conditioning Kitchenette Refrigerator Flat-screen TV Sofa bed - single Premium bedding Separate bedroom Ceiling fan - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Large Twin Sofa Bed ### View all photos for Suite, Multiple Beds ![Suite, Multiple Beds | Living room](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/d60182d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Multiple Beds 8.2 Very good 12 reviews ### Highlights Air conditioning Kitchenette Refrigerator Flat-screen TV Premium bedding Ceiling fan Separate bedroom Hair dryer - 1 bedroom - Sleeps 5 - 2 Double Beds and 1 Large Twin Sofa Bed ### View all photos for Junior Suite ![Junior Suite](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/0409a1f3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 9.0 Wonderful 2 reviews ### Highlights Private plunge pool Air conditioning Kitchenette Refrigerator Flat-screen TV Premium bedding Ceiling fan Separate bedroom - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Large Twin Sofa Bed ### View all photos for Presidential Suite ![Presidential Suite | Private kitchen](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/8e42f677.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite 9.0 Wonderful 2 reviews ### Highlights Air conditioning Kitchenette Refrigerator Flat-screen TV Premium bedding Ceiling fan 3 bedrooms Private bathroom - 3 bedrooms - Sleeps 10 - 1 King Bed and 4 Queen Beds ## You may also like Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/8000000/7840000/7833200/7833194/d9f248af_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sahara Hotel Downtown Playa del Carmen - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Casa-Kaoba-Hotel-Suites.h37070571.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Casa-Kaoba-Hotel-Suites.h37070571.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.60658%2C-87.10911&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=HNZUb0z8Jcx7Fggz_FyturPi-kg=) Carretera Federal Playa Tulum, Mza 329, Lote 9, Playa del Carmen, QROO, 77710 #### What's nearby - Mahi Golf Course \- 3 min drive \- 2.2 km - Piste Cyclable sur Paseo Xaman-Ha \- 3 min drive \- 3.2 km - Playacar Beach \- 4 min drive \- 3.2 km - Xplor Theme Park \- 4 min drive \- 2.9 km - Playacar Golf Club \- 5 min drive \- 4.6 km #### Getting around - Cancun Intl. Airport (CUN) - 51 min drive #### Restaurants - ‪rosa roja - ‬8 min drive - ‪Festival Grand Buffet - ‬6 min drive - ‪Blue Moon Beach Bar Sandos Select Club - ‬6 min drive - ‪Cupcake Cafe - ‬6 min drive - ‪Costero - ‬8 min drive ## About this property ### Casa Kaoba Hotel & Suites Hotel near Xplor Theme Park You can look forward to free continental breakfast, a terrace, and a garden at Casa Kaoba Hotel & Suites. Indulge in a massage at kaoba wellness, the onsite spa. The on-site restaurant, Ceiba Negra, offers breakfast, lunch, and dinner. In addition to conference space and a snack bar/deli, guests can connect to free in-room WiFi. Additional perks include: - An outdoor pool - Free self parking - A roundtrip airport shuttle (surcharge), luggage storage, and tour/ticket assistance - 1 meeting room, a banquet hall, and a 24-hour front desk - Guest reviews give top marks for the helpful staff Room features All guestrooms at Casa Kaoba Hotel & Suites include comforts such as premium bedding and air conditioning, in addition to amenities like free WiFi and safes. Guest reviews speak well of the clean rooms at the property. Other amenities include: - Showers, free toiletries, and hair dryers - Flat-screen TVs with cable channels - Ceiling fans and daily housekeeping ## Similar properties ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/16000000/16000000/15990100/15990017/25c74d6c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel52 Luis Donaldo Colosio - Pool - Spa - Parking included - Free WiFi 8.2 Very good 648 reviews CA $64 CA $84 total includes taxes & fees Jan 20 - Jan 21, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-03&endDate=2026-01-21&selected=15990017&PinnedHotelID=15990017&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/5c9e800a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free WiFi - Air conditioning 8.8 Excellent 1,704 reviews CA $69 CA $87 total includes taxes & fees Jan 15 - Jan 16, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/307548cb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Hacienda Paradise Downtown Playa del Carmen - 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Pool - Breakfast included - Free airport shuttle - Pet friendly 9.2 Wonderful 1,088 reviews CA $160 CA $202 total includes taxes & fees Jan 28 - Jan 29, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-13&endDate=2026-01-29&selected=70558507&PinnedHotelID=70558507&HadPinnedHotel=true®ionId=-1&adults=2) ![Full-size fridge, microwave, stovetop, coffee/tea maker](https://images.trvl-media.com/lodging/17000000/16480000/16477200/16477172/03245b29.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Studio 30 Condhotel by Nah Hotels Downtown Playa del Carmen - Kitchen - Free WiFi - Air conditioning - 24/7 front desk 8.6 Excellent 250 reviews CA $56 CA $73 total includes taxes & fees Jan 28 - Jan 29, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=16477172&PinnedHotelID=16477172&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Roundtrip airport shuttle (surcharge) - Free self parking on site - Limited onsite self parking ### Food and drink - Free continental breakfast available daily 8:00 AM to noon - A restaurant - Snack bar/deli ### Restaurants on site - Ceiba Negra ### Things to do - Full-service spa - Outdoor pool ### Family friendly - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Business services - 2,045 square feet of conference space - Meeting room ### Outdoors - Garden - Terrace ### Full-service spa - Deep-tissue massages - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Wheelchair accessible (may have limitations) ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Shower - Toilet paper - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - Limited room service ### More - Air conditioning - Ceiling fan - Iron/ironing board on request - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 11:00 PM Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets stay free Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 2 total pets Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation ### Children and extra beds Children are welcome Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast ### Property payment types ## Important information ### Optional extras - Pet deposit: MXN 1000 per stay - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms ### Property is also known as Casa Kaoba & Suites Del Carmen Casa Kaoba Hotel & Suites Hotel Casa Kaoba Hotel & Suites Playa del Carmen Casa Kaoba Hotel & Suites Hotel Playa del Carmen ## Frequently asked questions ### Does Casa Kaoba Hotel & Suites have a pool? ### How much does it cost to stay at Casa Kaoba Hotel & Suites? ### Is Casa Kaoba Hotel & Suites pet-friendly? ### How much is parking? ### What time is check-in at Casa Kaoba Hotel & Suites? ### What time is check-out at Casa Kaoba Hotel & Suites? ### Does Casa Kaoba Hotel & Suites provide a shuttle to the airport? ### Where is Casa Kaoba Hotel & Suites located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Casa Kaoba Hotel & Suites Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.4 Cleanliness ### 8.6 Location ### 8.8 Staff & service ### 8.8 Eco-friendliness ### 8.2 Property conditions & facilities 10 - Excellent 452 8 - Good 204 6 - Okay 93 4 - Poor 44 2 - Terrible 40 ## Reviews ### 10/10 Excellent #### Karla Dec 20, 2025 Liked: Cleanliness, amenities, property conditions & facilities Personal amable, excelente habitacion. ##### Karla Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Santos Dec 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good service ##### Santos Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Olivia Oct 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We enjoyed Casa Kaoba, clean and comfortable. People very kind and good breakfast. ##### Olivia Stayed 1 night in Oct 2025 ### 4/10 Poor #### Patricia Dec 9, 2025 Liked: Cleanliness Disliked: Amenities Shower ok, bed comfortable but the whole room itself very poor, no mirrors, towels and bed sheets very old, breakfast to cry, but good location, staff ok, great pool, the place is pretty, just those little details if fixed will be a great place to stay! ##### Patricia Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Bob Nov 14, 2025 Courteous staff. Helpful for English speakers. And breakfast, too! ##### Bob Stayed 1 night in Nov 2025 ### 2/10 Terrible #### Fredy Alejandro Gomez Dec 24, 2025 Disliked: Cleanliness, amenities, property conditions & facilities They didn’t respect the reservation be careful about this property ##### Fredy Alejandro Gomez Stayed 7 nights in Dec 2025 ### 10/10 Excellent #### Krista Sep 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Booked last minute and it was a great price! ##### Krista Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Jorge Oct 25, 2025 Liked: Cleanliness, amenities Excelente ##### Jorge Stayed 1 night in Oct 2025 ### 8/10 Good #### Rachel Oct 4, 2025 Liked: Cleanliness, staff & service Nice pool!! ##### Rachel Stayed 1 night in Oct 2025 ### 8/10 Good #### Jadon Dec 27, 2025 Liked: Staff & service, amenities The pool water doesn't move ##### Jadon Stayed 3 nights in Dec 2025 ### 6/10 Okay #### Ana Maria Aug 7, 2025 Liked: Staff & service it was a good place to stay, the staff is very gentle. ##### Ana Maria Stayed 4 nights in Jul 2025 ### 4/10 Poor #### Javier Nov 11, 2025 Disliked: Amenities Bad service, poor amenities and the breakfast was awful. ##### Javier Stayed 3 nights in Nov 2025 ### 8/10 Good #### Debra Nov 29, 2025 Liked: Cleanliness, amenities, property conditions & facilities I have stayed here several times the last few years. because it is very convenient. Clean, modern, great pool, staff are very plesant. I will stay here again when in need to. My only constant disappointment is the food. It won't make you sick but nothing is tasty or thoughtful. Honestly, the kitchen has no training or interest in food preperation. ##### Debra Stayed 1 night in Nov 2025 ### 2/10 Terrible #### KEY Dec 17, 2025 Liked: Staff & service I wouldn't stay again. Yes it is an cheap, expensive place. Ans as they say you get what you paid for. They did not want to wash the sheets, yes I was charged extra. The manager said I had to pay for the sheets I agreed if I kept the sheets. After I paid he took them and still charged me. #visa ##### KEY Stayed 7 nights in Dec 2025 ### 8/10 Good #### Stefanie May 25, 2025 Liked: Cleanliness, amenities, property conditions & facilities The Pool was lovely, breakfast was good, great staff. ![](https://a.travel-assets.com/ugc/hotel-reviews/e978217c-cd3e-4c4c-8ee7-a66fb30dbbec-1748182563936.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a3f40c29-0419-4abc-9460-ee15cac79be8-1748182563308.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Stefanie Stayed 2 nights in May 2025 ### 8/10 Good #### Ivan Apr 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We enjoyed the stay kids loved the pool ##### Ivan Stayed 2 nights in Apr 2025 ### 2/10 Terrible #### Maria Nov 6, 2025 Disliked: Cleanliness, amenities, property conditions & facilities This hotel has false advertising, rooms are very dirty, sheets were smelly and people's hair were all over the bed, I asked for clean ones and they didn't had none... Bathroom was nasty, dirty and smelly. If you are looking for a decent clean place this is not it please trust me on this one. ![](https://a.travel-assets.com/ugc/hotel-reviews/cf2f8b93-2bff-420b-8cce-3d33cd4ecc89-1762462367982.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c63f5318-96e4-4ca3-aa22-a8a3151ffc3d-1762462368024.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ac17eeeb-164d-431e-b92c-3aa58ff91b1e-1762462368378.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/35b7a470-51b8-4713-aaab-97a3db4b68b0-1762462368266.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Maria Stayed 2 nights in Nov 2025 ### 8/10 Good #### Alyssa Sep 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The staff are extremely pleasant and helpful. This isn’t a big hotel or resort. It's an inn...kind of like a bed and breakfast. The restaurant had limited, very basic options, the towel changes happen every 2/3 days only...overall the photos are accurate, just pay attention to what's in each room based on what you need. Taxis are easy to get to and from here so that's good too. ![](https://a.travel-assets.com/ugc/hotel-reviews/fc9ecd35-2c40-4b01-b027-6b7d16c61d0f-1758374580660.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/15522a7e-db50-4c5f-aef9-148bf077f9c2-1758374580542.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b3ea04da-497b-47a5-8410-cdae4586589b-1758374580182.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9a5672a8-0f97-46ac-b87f-fce957199cbd-1758374580220.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alyssa Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Marilyn Feb 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very nice staff, good breakfast, very comfortable rooms ##### Marilyn Stayed 6 nights in Feb 2025 ### 6/10 Okay #### Gino Jun 13, 2025 Disliked: Amenities Very straight forward hotel, description is accurate ##### Gino Stayed 7 nights in Jun 2025 ### 6/10 Okay #### Jacqueline A Nov 20, 2025 Liked: Property conditions & facilities The front desk crew was very kind but the room upon entering we found a GIANT live scorpion and a few large cockroaches, the kids weren’t able to get comfortable after that so we left shortly thereafter. The hotel has so much potential just needs a little TLC in cleaning and upkeep (pest control) the rooms were huge and lots of space, but overall upkeep was iffy and lacking. We would have stayed if the scorpion situation hadn’t happened. The staff was great, and I know we’re in a jungle but try convincing a 3 year old who’s overtired that there’s only those 3 giant bugs in her room and it’s fine to go to sleep. ##### Jacqueline A Stayed 1 night in Nov 2025 ### 6/10 Okay #### Enrique Dec 19, 2025 Disliked: Cleanliness, amenities Pros: The rooms were spacious, and each had its own bathroom. The in-suite pool was very convenient and enjoyable for the kids. Cons: The kitchen was not well stocked, there were not enough utensils, blankets, or towels, so consider bringing your own. Our room had been cleaned, but there was a very strong dirty mop smell that was extremely unpleasant. Breakfast was included, which was a plus, however, the selection was very limited and food ran out quickly. At checkout, we were charged an additional fee due to an alleged staff error during check-in. It was unclear whether this charge was legitimate, which felt concerning. The staff was not rude, but they were not particularly friendly either. Overall, it was an acceptable stay for the price, and the location was convenient due to its proximity to nearby parks. ##### Enrique Stayed 5 nights in Dec 2025 ### 8/10 Good #### Wallapa Jul 18, 2025 Liked: Cleanliness, property conditions & facilities, room comfort It was good local hotel. Great for the prize If you plan not to stay all day in the hotel. I will be back for sure. ##### Wallapa Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Edgar Oct 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ok ##### Edgar Stayed 1 night in Jun 2025 ### 4/10 Poor #### Lesly Apr 23, 2025 Disliked: Staff & service, amenities, property conditions & facilities Good location ##### Lesly Stayed 2 nights in Apr 2025 ## Expedia's Latest Trends ### Hotels > [Barceló Maya Colonial - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Colonial-All-Inclusive.h1348113.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.ca/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information) > > [Catalonia Riviera Maya Resort and Spa All Inclusive](https://www.expedia.ca/Puerto-Aventuras-Hotels-Catalonia-Riviera-Maya-Resort-And-Spa-All-Inclusive.h659775.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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