Title: Casa del Árbol Condo - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Casa del Árbol Condo Aparthotel with an outdoor pool, near Quinta Avenida ## Photo gallery for Casa del Árbol Condo ![Outdoor pool - Casa del Árbol Condo (Playa del Carmen)](https://images.trvl-media.com/lodging/23000000/22320000/22316500/22316404/66855b7e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby sitting area - Casa del Árbol Condo (Playa del Carmen)](https://images.trvl-media.com/lodging/23000000/22320000/22316500/22316404/6e930cca.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exclusive Penthouse, 1 King Bed | Living room - Casa del Árbol Condo (Playa del Carmen)](https://images.trvl-media.com/lodging/23000000/22320000/22316500/22316404/c2dbee99.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room - Casa del Árbol Condo (Playa del Carmen)](https://images.trvl-media.com/lodging/23000000/22320000/22316500/22316404/0e7050f6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Casa del Árbol Condo (Playa del Carmen)](https://images.trvl-media.com/lodging/23000000/22320000/22316500/22316404/b5881c4f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Casa del Árbol Condo offers a charming escape in the heart of Playa del Carmen. Travelers can start their day with local breakfast flavors, cool off with a refreshing swim in the outdoor pool, or find a quiet moment to relax in the serene garden grounds. ## Reviews 8.0 Very good ## Popular amenities - Pool - Kitchen - Free WiFi - Air conditioning - Outdoor Space - Breakfast available ## Room options All rooms 2 beds 3+ beds 1 bed Showing 5 of 5 rooms ### View all photos for Standard Apartment, 1 King Bed with Sofa bed, Kitchenette ![Standard Apartment, 1 King Bed with Sofa bed, Kitchenette](https://images.trvl-media.com/lodging/23000000/22320000/22316500/22316404/9976bcce.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Apartment, 1 King Bed with Sofa bed, Kitchenette ### Highlights Balcony or patio Separate dining area Separate sitting area Air conditioning Kitchen Full-sized refrigerator/freezer Flat-screen TV Ceiling fan - 431 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Twin Sofa Bed ### View all photos for Superior Apartment, Multiple Beds, Kitchenette ![Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/23000000/22320000/22316500/22316404/34f4b98f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Apartment, Multiple Beds, Kitchenette ### Highlights Balcony or patio Separate dining area Separate sitting area Air conditioning Kitchen Full-sized refrigerator/freezer Flat-screen TV Sofa bed - king - 592 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 2 Twin Sofa Beds ### View all photos for Junior Apartment, 2 Bedrooms, Kitchenette ![Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/23000000/22320000/22316500/22316404/34f4b98f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Apartment, 2 Bedrooms, Kitchenette ### Highlights Balcony or patio Separate dining area Separate sitting area Air conditioning Kitchen Full-sized refrigerator/freezer Flat-screen TV Sofa bed - king - 700 sq ft - 2 bedrooms - Sleeps 5 - 1 King Bed, 2 Twin Bunk Beds and 1 Twin Sofa Bed ### View all photos for Exclusive Penthouse, 1 King Bed ![Exclusive Penthouse, 1 King Bed](https://images.trvl-media.com/lodging/23000000/22320000/22316500/22316404/bbe34818.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Exclusive Penthouse, 1 King Bed ### Highlights Balcony or patio Separate dining area Separate sitting area Air conditioning Kitchen Full-sized refrigerator/freezer Flat-screen TV Ceiling fan - 667 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Penthouse, 1 Bedroom, Executive Level ![View from room](https://images.trvl-media.com/lodging/23000000/22320000/22316500/22316404/0e7050f6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Penthouse, 1 Bedroom, Executive Level ### Highlights Balcony or patio Separate dining area Separate sitting area Air conditioning Kitchen Full-sized refrigerator/freezer Flat-screen TV Sofa bed - king - 646 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Twin Bunk Bed ## You may also like Ad ![3 outdoor pools, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/3000000/2410000/2406400/2406344/16e00950_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Velas Riviera Maya - All Inclusive Playa del Carmen - Pool - Breakfast included - All-inclusive - Spa 9.6 Exceptional 942 reviews CA $1,721 CA $1,721 total includes taxes & fees Jan 5 - Jan 6, 2026 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Velas-Riviera-Maya-All-Inclusive.h2406344.Hotel-Information?chkin=2026-1-5&chkout=2026-1-6&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=8be14f1a-9fb6-4d7b-8c4c-187c43986a48&top_cur=CAD) Ad ![Aerial view](https://images.trvl-media.com/lodging/10000000/9070000/9062500/9062475/bb9290ec.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Devossion By Live Aqua Playa del Carmen All Inclusive - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Casa-Del-Arbol-Condo.h22316404.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Casa-Del-Arbol-Condo.h22316404.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62607%2C-87.09492&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ezwksG-r7AReuof9D_OWdf3MmHs=) Calle 21 Sur con Diagonal 85 Sur, Mz. 275 Lotes 24 y 25, Playa del Carmen, QROO, 77712 #### What's nearby - Quinta Avenida \- 5 min drive \- 2.8 km - Playa del Carmen Maritime Terminal \- 5 min drive \- 2.8 km - Playacar Beach \- 5 min drive \- 2.8 km - Playacar Golf Club \- 5 min drive \- 3.5 km - Playa del Carmen Main Beach \- 6 min drive \- 3.2 km #### Getting around - Cancun Intl. Airport (CUN) - 51 min drive #### Restaurants - ‪Vips - ‬15 min walk - ‪El Hongo - ‬2 min walk - ‪El Gran Taco - ‬11 min walk - ‪Da Portare Pizza Bar - ‬9 min walk - ‪Lucky wings - ‬2 min drive ## About this property ### Casa del Árbol Condo Aparthotel with an outdoor pool, near Quinta Avenida This aparthotel features an outdoor pool, concierge services, and express check-in. WiFi in public areas is free. Additionally, express check-out, tour/ticket assistance, and a garden are onsite. Each apartment provides a kitchen with a refrigerator, plus free WiFi, free wired Internet, and a flat-screen TV with cable channels. Guests can appreciate conveniences like a dining area and a sitting area, and other amenities include a balcony and a minibar. Housekeeping is available once per stay. Casa del Árbol Condo offers 30 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Accommodations offer separate sitting areas and include desks. Accommodations at this 3-star aparthotel have kitchens with full-sized refrigerators/freezers, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided once per stay. Recreational amenities at the aparthotel include an outdoor pool. 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Cookware, dishware, and utensils - Full-sized refrigerator/freezer ### Dining - Daily local cuisine breakfast available 7:30 AM to 11:30 AM for a fee: USD 8 for adults and USD 6 for children - Minibar ### Bedrooms - Bedsheets provided ### Bathroom - Free toiletries - Shower - Towels provided ### Living spaces - Separate dining area - Separate sitting area ### Entertainment - 32-inch flat-screen TV with premium cable channels ### Outdoor areas - Balcony/patio - Garden - Terrace ### Work spaces - Desk ### Comfort - Air conditioning - Ceiling fan ### Pets - No pets or service animals ### Suitability/Accessibility - Elevator - Designated smoking areas (fines apply) ### Services and conveniences - Concierge services - Housekeeping available once per stay - Limited-hour front desk - Luggage storage - Safe - Safe at front desk - Tour and ticket assistance ### Things to do - Bicycle rentals ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 1 building - 30 units - 5 floors - Bicycle rentals - Built in 2018 - Garden ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 11:30 PM Contactless check-in available Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Express check-out available ### Special check-in instructions The front desk is open daily from 7:00 AM - 11:00 PM Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours), key retrieval ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Service fee: 4 percent We have included all charges provided to us by the property. ### Optional extras - Fee for local cuisine breakfast: approximately USD 8 for adults and USD 6 for children - Airport shuttle fee: USD 110.00 per vehicle (roundtrip) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property is professionally cleaned ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Casa Árbol Condo Playa del Carmen Casa Árbol Condo Casa Del Arbol Del Carmen Casa del Árbol Condo Aparthotel Casa del Árbol Condo Playa del Carmen Casa del Árbol Condo Aparthotel Playa del Carmen ## Frequently asked questions ### Does Casa del Árbol Condo have a pool? ### How much does it cost to stay at Casa del Árbol Condo? ### Is Casa del Árbol Condo pet-friendly? ### How much is parking? ### What time is check-in at Casa del Árbol Condo? ### What time is check-out at Casa del Árbol Condo? ### Does Casa del Árbol Condo provide a shuttle to the airport? ### Where is Casa del Árbol Condo located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Casa del Árbol Condo Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.0 Cleanliness ### 8.2 Location ### 9.0 Staff & service ### 6.8 Eco-friendliness ### 8.2 Property conditions & facilities 10 - Excellent 166 8 - Good 93 6 - Okay 35 4 - Poor 21 2 - Terrible 36 ## Reviews ### 8/10 Good #### Claire Mar 12, 2025 Liked: Cleanliness, property conditions & facilities Safety, large apartments, friendly staff, groceries not too far away ##### Claire Stayed 28 nights in Jan 2025 ### 10/10 Excellent #### Verified traveller Mar 14, 2025 Liked: Cleanliness, room comfort, communication Very clean 👍 ##### Verified traveller Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Adrianna Feb 22, 2024 Liked: Cleanliness, property conditions & facilities, communication I appreciate that at the hotel was calm, it's about 20 - 30 minutes from downtown, so without any city noises. The service was nice and helpful if you needed some information. ##### Adrianna Stayed 12 nights in Feb 2024 ### 8/10 Good #### Suzanne Feb 19, 2024 Liked: Cleanliness, property conditions & facilities, communication Met our needs. Basic room with kitchenette. Clean, quiet, reasonable price. ##### Suzanne Stayed 9 nights in Feb 2024 ### 6/10 Okay #### Samantha Apr 16, 2025 Disliked: Amenities The overall stay was good and the price was very reasonable for what was offered. However, we were given a different room than the one we originally booked, which was disappointing. While the alternative room was still open clean and comfortable, it didn’t have the specific features or layout we were expecting, like a loft bed we had anticipated for our 9 year old son. It would’ve been helpful to have been notified in advance or offered a choice. That said, the service was decent and the location worked well for our needs as we spent a majority of our time out exploring. ##### Samantha Stayed 4 nights in Apr 2025 ### 8/10 Good #### Liliane Mar 11, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Communication My room was very spacious. It was clean I enjoyed the two balconies and the bed was very comfortable m. Dishes, pots and pans were not the greatest, but if you complain, I managed to get two brand new frying pans! In the kitchen, I only had one water faucet, cold water. I had to hear my water for dishes. That wasn’t too bad. They did not supply drinking water. That was a tough one, because my water supply was transported on my back (71 yrs old). The staff were friendly except for one sour puss at the office. Zucette was in the office was a sweetheart! Language barrier with all the staff ##### Liliane Stayed 28 nights in Jan 2025 ### 8/10 Good #### Barbara Nov 27, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication The room was great. More then expected. The staff was very friendly. We really enjoyed our time there. Only issue we had booked for penthouse as there was an elevator and after day 3 elevator didn't work so we had to walk all those stairs. I do realize fixing it was out of the employees control so we can't say anything bad or negative about that. Overall I believe we had a great stay. Exactly what we wanted away from the tourist zone. ##### Barbara Stayed 9 nights in Nov 2025 ### 6/10 Okay #### juan Nov 17, 2025 Liked: Property conditions & facilities, communication Outdated ##### juan Stayed 4 nights in Nov 2025 ### 6/10 Okay #### Lini Dec 4, 2025 Disliked: Communication It was about 7pm. There was no staff, the door was locked when we arrived, no communication before, and no one answering Waht’s app phone calls and texting. We only had eSIM. We waited half hour there and luckily other clients walked by and help make a call to the host, finally got in. ##### Lini Stayed 1 night in Nov 2025 ### 2/10 Terrible #### Juan Aug 13, 2025 Liked: Communication Disliked: Cleanliness, amenities, property conditions & facilities The place is very dirty, horrible smell I can’t believe how this place is open, If you can choose another hotel do it Everything is in really bad shape the picture in this website is totally fake ##### Juan Stayed 1 night in Aug 2025 ### 6/10 Okay #### aldo Jul 29, 2025 Disliked: Cleanliness, communication Walls dirty, sheets with stains... needs maintenance. ##### aldo Stayed 4 nights in Jul 2025 ### 2/10 Terrible #### Piotr Krzysztof Jul 7, 2025 Disliked: Cleanliness, amenities, property conditions & facilities Very dirty and outdated place. We could not stay there for the time of our vacations. Communication with the staff only in Spanish nobody speaks English. Stay away from this place!!!! I ##### Piotr Krzysztof Stayed 7 nights in Jun 2025 ### 10/10 Excellent #### nancy Aug 11, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Everything great for the price ##### nancy Stayed 1 night in Aug 2024 ### 8/10 Good #### Jeanette Sep 29, 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication This is a great place to stay at Big plaza just walking distance (for those who enjoy walking) The rooms with kitchenette are excellent and convenient. Will definitely stay again if i go back to playa del Carmen ##### Jeanette Stayed 5 nights in Sep 2022 ### 10/10 Excellent #### SALVADOR UBALDO Jan 7, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication super happy, I just love the place. ##### SALVADOR UBALDO Stayed 8 nights in Dec 2023 ### 10/10 Excellent #### Mario Jun 11, 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication Personally it was so beautiful and I recommend ##### Mario Stayed 5 nights in Jun 2022 ### 4/10 Poor #### Verified traveller Mar 17, 2025 Disliked: Cleanliness, room comfort, communication No hot water in the showers. ##### Verified traveller Stayed 2 nights in Mar 2025 ### 8/10 Good #### Thomas Jul 25, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Everything has been said on previous reviews. ##### Thomas Stayed 7 nights in Jul 2024 ### 6/10 Okay #### Paul Nov 25, 2023 Liked: Property conditions & facilities Great spot if you want to be away from the downtown area. Trying to get a taxi is very challenging and costly. ##### Paul Stayed 3 nights in Nov 2023 ### 2/10 Terrible #### Jaime Jul 18, 2023 Liked: Communication Disliked: Cleanliness, amenities, property conditions & facilities They layout was nice but it was far from everywhere and it looked like it was in a bad area i took off with in 10min of getting there got a different place to stay ##### Jaime Stayed 3 nights in Jul 2023 ### 8/10 Good #### Thomas Jul 15, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Not much has changed from previous stays at this property. The staff are friendly and helpful, willing to provide service when required. The area around is not a reflection on the property itself, because it is located in a residential part of the city. Management have attempted to maintain the property to a good standard, especially after the recent storm weather! Overall I chose this property because I have had long stays in the past, which had been comfortable, and the rates are very good. ##### Thomas Stayed 7 nights in Jul 2024 ### 6/10 Okay #### Verified traveller Jul 11, 2022 Liked: Room comfort The good: it was cheap and spacious. Large fridge and kitchen. The bad: you can tell the front door had been forced open and they had not fixed it. Parking was on the street and felt sketchy. ##### Verified traveller Stayed 1 night in Jul 2022 ### 2/10 Terrible #### Victoria Aug 8, 2024 Disliked: Cleanliness, property conditions & facilities, communication This shouould be for a child. Do not advertise that you have a kitchen when there are no utensils other than One plastic spoon, one broken pot two lids that dont match anything. Plus no drinking water the soap is in a ketchup bottlle ##### Victoria Stayed 2 nights in Aug 2024 ### 6/10 Okay #### NUSHRAT Oct 22, 2024 Disliked: Amenities, communication I stayed in this property February didn’t get a chance to review it. The pool is tiny and in an inconvenient spot. Don’t think it’s cleaned regularly. You can probably wet your feet in it or stand awkwardly but not swim. The penthouse apartment was nicely decorated, but not necessarily a “penthouse.” I paid extra for breakfast included, and there is no breakfast there.. The area is out the way and not near downtown (by walking). You’ll need a car or taxi for sure. I wouldn’t stay again ##### NUSHRAT ### 2/10 Terrible #### Robert R Nov 14, 2023 Disliked: Cleanliness, amenities, property conditions & facilities, communication Filthy. Dripping AC in room. 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