Title: CASA TORTUGA 5Th. Ave - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # CASA TORTUGA 5Th. Ave Hotel with a full-service spa, steps from Quinta Avenida ![Living area](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/e3c25d27.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Family Suite, Multiple Beds, Garden View](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/46a90485.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Living area](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/6e57d0e2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Living area](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/f62ad556.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Spa](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/62715481.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies A short walk from Quinta Avenida and Playa del Carmen Main Beach, CASA TORTUGA 5Th. Ave provides a beach bar, shopping on site, and a full-service spa. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi. 7.8 Good ## Popular amenities - Bar - Spa - Housekeeping - 24/7 front desk - Pet-friendly - Air conditioning ## Room options ### Check availability for these dates Tonight [Nov. 18 - Nov. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=112001418&PinnedHotelID=112001418&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=112001418&PinnedHotelID=112001418&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 19 - Nov. 20](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=112001418&PinnedHotelID=112001418&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=112001418&PinnedHotelID=112001418&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 21 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=112001418&PinnedHotelID=112001418&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=112001418&PinnedHotelID=112001418&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=112001418&PinnedHotelID=112001418&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=112001418&PinnedHotelID=112001418&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 3 of 3 rooms ![Deluxe Suite, Garden View](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/deb1c46f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, Garden View 8.6 Excellent 8 reviews ### Highlights Air conditioning Separate bedroom Private bathroom Daily housekeeping - 323 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![Junior Suite, 1 King Bed with Sofa bed, Garden View](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/0814c0cf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed with Sofa bed, Garden View 8.0 Very good 3 reviews ### Highlights Air conditioning Separate bedroom Private bathroom Daily housekeeping Living room - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Double Sofa Bed ![Family Suite, Multiple Beds, Garden View](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/f7d340d3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite, Multiple Beds, Garden View 10.0 Exceptional 1 review ### Highlights Air conditioning Separate bedroom Private bathroom Daily housekeeping Living room - 1 bedroom - Sleeps 5 - 2 Double Beds and 1 Double Sofa Bed ## You may also like Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/20000000/19140000/19138900/19138867/52fe08ca_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Fives Downtown Hotel - Curio Collection by Hilton Downtown Playa del Carmen - Pool - Spa - Pet-friendly - Free WiFi 8.8 Excellent 680 reviews CA $159 CA $199 total includes taxes & fees Nov 19 - Nov 20 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Fives-Downtown-Hotel-Residences.h19138867.Hotel-Information?chkin=2025-11-19&chkout=2025-11-20&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=31689fcd-53d0-49be-8d6d-990fa93d230b&top_cur=CAD) Ad ![Exterior detail](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/30000000/29390000/29381000/29380961/df031de4_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express & Suites Playa Del Carmen by IHG Downtown Playa del Carmen - Pool - Breakfast included - Parking included - Free WiFi 9.0 Wonderful 1,004 reviews CA $107 CA $133 total includes taxes & fees Dec 2 - Dec 3 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Holiday-Inn-Express-And-Suites-Playa-Del-Carmen.h29380961.Hotel-Information?chkin=2025-12-2&chkout=2025-12-3&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=31689fcd-53d0-49be-8d6d-990fa93d230b&top_cur=CAD) Ad ![2 outdoor pools](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/16000000/15720000/15711400/15711343/cbc37bb5_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Fiesta Inn Playa del Carmen Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 1,004 reviews CA $128 CA $159 total includes taxes & fees Nov 28 - Nov 29 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Fiesta-Inn-Playa-Del-Carmen.h15711343.Hotel-Information?chkin=2025-11-28&chkout=2025-11-29&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=31689fcd-53d0-49be-8d6d-990fa93d230b&top_cur=CAD) Ad ![3 outdoor pools, cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/10000000/9070000/9062500/9062475/ef53941c.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only Downtown Playa del Carmen - Pool - All-inclusive - Spa - Parking included 9.6 Exceptional 53 reviews CA $522 CA $635 total includes taxes & fees Nov 25 - Nov 26 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Devossion-By-Live-Aqua-Playa-Del-Carmen-All-Inclusive-Adults-Only.h9062475.Hotel-Information?chkin=2025-11-25&chkout=2025-11-26&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=31689fcd-53d0-49be-8d6d-990fa93d230b&top_cur=CAD) Ad ![Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/38000000/37040000/37033500/37033467/470bdd93_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Serenity Hotel Boutique by Alsol Downtown Playa del Carmen - Pool - Pet-friendly - Restaurant - Air conditioning 9.0 Wonderful 486 reviews CA $95 CA $119 total includes taxes & fees Nov 19 - Nov 20 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Serenity-Hotel-Boutique.h37033467.Hotel-Information?chkin=2025-11-19&chkout=2025-11-20&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=31689fcd-53d0-49be-8d6d-990fa93d230b&top_cur=CAD) Ad ![Outdoor pool, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/800000/794400/794331/005c4476_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Reef Playacar Beach Resort & Spa Playacar - On private beach - Pool - All-inclusive - Spa 8.2 Very good 1,001 reviews CA $175 CA $233 total includes taxes & fees Nov 19 - Nov 20 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-Playacar-Beach-Resort-Spa.h794331.Hotel-Information?chkin=2025-11-19&chkout=2025-11-20&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=31689fcd-53d0-49be-8d6d-990fa93d230b&top_cur=CAD) Ad ![Sundeck](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/19000000/18960000/18953400/18953301/6d15bfa3_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Grand Fifty Suites Luis Donaldo Colosio - Pool - Kitchen - Free WiFi - Air conditioning 8.8 Excellent 802 reviews CA $90 CA $113 total includes taxes & fees Nov 19 - Nov 20 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hotel-Grand-Fifty-Suites.h18953301.Hotel-Information?chkin=2025-11-19&chkout=2025-11-20&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=31689fcd-53d0-49be-8d6d-990fa93d230b&top_cur=CAD) Ad ![On the beach, white sand, beach cabanas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/98000000/97870000/97861600/97861543/9c71f756_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Riviera Maya EDITION At Kanai Maroma - Pool - Hot tub - Spa - Pet-friendly 9.8 Exceptional 83 reviews CA $589 CA $811 total includes taxes & fees Nov 19 - Nov 20 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Riviera-Maya-EDITION-At-Kanai.h97861543.Hotel-Information?chkin=2025-11-19&chkout=2025-11-20&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=31689fcd-53d0-49be-8d6d-990fa93d230b&top_cur=CAD) Ad ![Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/19000000/18730000/18722800/18722766/c2b762c7_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Downtown Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 8.8 Excellent 1,211 reviews CA $161 CA $219 total includes taxes & fees Dec 18 - Dec 19 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-28-Hotel-Spa-Luxury-Adults-Only-All-Suites.h18722766.Hotel-Information?chkin=2025-12-18&chkout=2025-12-19&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=31689fcd-53d0-49be-8d6d-990fa93d230b&top_cur=CAD) Ad ![Property amenity](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/50000000/49270000/49260300/49260249/c96775a4_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Sunset Princess - All Inclusive Playa del Carmen - Pool - Hot tub - Breakfast included - All-inclusive 8.2 Very good 2,561 reviews CA $365 CA $365 total includes taxes & fees Dec 16 - Dec 17 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Sunset-Princess-All-Suites-Resort.h49260249.Hotel-Information?chkin=2025-12-16&chkout=2025-12-17&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=31689fcd-53d0-49be-8d6d-990fa93d230b&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-CASA-TORTUGA-5Th-Ave.h112001418.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-CASA-TORTUGA-5Th-Ave.h112001418.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62634%2C-87.07259&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=btwvpcKj0IqXi8_1PVqKUjBHiPU=) 5th Avenida, Entre Calle 8 y Calle 10, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida - 1 min walk - 0.1 km - Playa del Carmen Main Beach - 5 min walk - 0.4 km - Central Square - 5 min walk - 0.4 km - Mamitas Beach - 9 min walk - 0.8 km - Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km #### Getting around - Cancun Intl. Airport (CUN) - 53 min drive #### Restaurants - ‪Cervecería Chapultepec - ‬1 min walk - ‪Mi Jardin Secreto - ‬1 min walk - ‪Fah Restaurant Bar - ‬1 min walk - ‪Restaurante Tropical - ‬1 min walk - ‪La Cochi-loka - ‬1 min walk ## About this property ### CASA TORTUGA 5Th. Ave Hotel near Quinta Avenida Located close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, CASA TORTUGA 5Th. Ave provides a beach bar, shopping on site, and a full-service spa. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi. Additional perks include: - A 24-hour front desk, concierge services, and tour/ticket assistance Room features All guestrooms at CASA TORTUGA 5Th. Ave include comforts such as air conditioning, as well as amenities like free WiFi. Extra conveniences in all rooms include: - Bathrooms with showers and shampoo ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/47000000/46230000/46223200/46223173/fdd87477.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ahava Hotel Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.0 Very good 324 reviews CA $42 CA $57 total includes taxes & fees Dec 18 - Dec 19 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-18&endDate=2025-12-19&selected=46223173&PinnedHotelID=46223173&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/5c9e800a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free WiFi - Air conditioning 8.8 Excellent 1,609 reviews CA $45 CA $58 total includes taxes & fees Nov 26 - Nov 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach nearby, beach bar](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/253174cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BALAM Playa - 15 Th. Ave Downtown Playa del Carmen - Pool - Breakfast included - Pet-friendly - Free WiFi 6.0 255 reviews CA $32 CA $43 total includes taxes & fees Nov 19 - Nov 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/115000000/114210000/114209500/114209419/d3fbcc87.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MULUC Playa Gonzalo Guerrero - Pool - Pet-friendly - Free WiFi - Air conditioning 7.2 Good 35 reviews CA $31 CA $42 total includes taxes & fees Nov 20 - Nov 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=114209419&PinnedHotelID=114209419&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior detail](https://images.trvl-media.com/lodging/5000000/4260000/4252500/4252472/f48d7503.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Bosque Caribe , 5th Av Zone Downtown Playa del Carmen - Pool - Free WiFi - Air conditioning - Parking available 7.6 Good 332 reviews CA $31 CA $41 total includes taxes & fees Nov 19 - Nov 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=4252472&PinnedHotelID=4252472&HadPinnedHotel=true®ionId=-1&adults=2) ![Presidential Suite | Private kitchen](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/8e42f677.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Kaoba Hotel & Suites Playa del Carmen - Pool - Breakfast included - Spa - Pet-friendly 8.4 Very good 808 reviews CA $58 CA $74 total includes taxes & fees Nov 24 - Nov 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/111000000/110570000/110568400/110568340/48ae16bf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### White Sand Playa Downtown Playa del Carmen - Free WiFi - Air conditioning - Bar - Housekeeping 9.6 Exceptional 15 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=110568340&PinnedHotelID=110568340&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior detail](https://images.trvl-media.com/lodging/89000000/88230000/88224100/88224050/8479d63a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel B&B - 5th Avenue Downtown Playa del Carmen - Pool - Free WiFi - Air conditioning - Laundry 7.6 Good 252 reviews CA $17 CA $32 total includes taxes & fees Nov 19 - Nov 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=88224050&PinnedHotelID=88224050&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/10000000/9120000/9118800/9118779/a012a9b7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Beach House Hotel Downtown Playa del Carmen - Free WiFi - Air conditioning - Housekeeping - 24/7 front desk 7.8 Good 477 reviews CA $35 CA $46 total includes taxes & fees Nov 19 - Nov 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=9118779&PinnedHotelID=9118779&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/32000000/31910000/31902600/31902533/5212bfd5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Moonshine Hotel Downtown Playa del Carmen - Pool - Pet-friendly - Free WiFi - Air conditioning 7.6 Good 216 reviews CA $34 CA $45 total includes taxes & fees Nov 26 - Nov 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=31902533&PinnedHotelID=31902533&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices) - Available in some public areas: Free WiFi ### Parking and transportation - Offsite parking available (USD 6 per day) - Street parking available ### Food and drink - A beach bar ### Things to do - Full-service spa - Shopping ### Conveniences - 24-hour front desk - Lockers ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Full-service spa - Massage - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Front entrance ramp - Upper floors accessible by stairs only - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk (39 inches high) ### More - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### More - Air conditioning (climate-controlled) ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Late check-in subject to availability Minimum check-in age: 15 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of USD 10 per pet, per day Service animals are welcome, and are exempt from fees ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Nearby parking fee: USD 6 per day (328 ft away) - Pet fee: USD 10 per pet, per day - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash ### We should mention Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision ### Property is also known as CASA TORTUGA 5Th. Ave Hotel CASA TORTUGA 5Th. Ave Playa del Carmen CASA TORTUGA 5Th. Ave Hotel Playa del Carmen ## Frequently asked questions ### Is CASA TORTUGA 5Th. Ave pet-friendly? > Yes, pets are allowed at this property. There's a fee of USD 10 per pet, per day. Service animals are exempt from fees. ### How much does it cost to stay at CASA TORTUGA 5Th. Ave? > As of Nov 18, 2025, prices found for a 1-night stay for 2 adults at CASA TORTUGA 5Th. Ave on Nov 20, 2025 start from CA $30.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Playa-Del-Carmen-Hotels-CASA-TORTUGA-5Th-Ave.h112001418.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### What time is check-in at CASA TORTUGA 5Th. Ave? > Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at CASA TORTUGA 5Th. Ave? > Check-out is at noon. ### Where is CASA TORTUGA 5Th. Ave located? > Located in Downtown Playa del Carmen, this spa hotel is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## CASA TORTUGA 5Th. Ave Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 35 8 - Good 31 6 - Okay 15 4 - Poor 4 2 - Terrible 8 ### 7.8/10 Cleanliness ### 7.8/10 Staff & service ### 7.0/10 Amenities ### 7.4/10 Property conditions & facilities ### 8.0/10 Eco-friendliness ### 8/10 Good #### Barrie Oct 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very plain - but the price was right - and the location was perfect. Internet didn't work. A/C was great. No reading lamps next to the bed. Bed was very comfortable - and clean. Staff had no English - I was just happy to be in PDC. Right on 5th Ave. ##### Barrie Stayed 4 nights in Oct 2025 ### 6/10 Okay #### Ivan Sep 27, 2025 Cleaning should be better ##### Ivan Stayed 5 nights in Sep 2025 ### 8/10 Good #### Regina Apr 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities I loved the location of the property. ##### Regina Stayed 3 nights in Apr 2025 ### 2/10 Terrible #### HUGO Oct 8, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Room was cleaned once i never had towels or change sheets ##### HUGO Stayed 10 nights in Aug 2025 ### 8/10 Good #### William May 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nice Area. ##### William Stayed 2 nights in May 2025 ### 10/10 Excellent #### Gabrielle Noelly Jul 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel itself is very quiet despite being right in front of a bar, the rooms from the third floor don’t have numbers so that it was a little difficult to find our room, we kinda had to guess based on the rooms at the bottom, but overall a good property. ##### Gabrielle Noelly Stayed 1 night in Jul 2025 ### 8/10 Good #### Aura Sep 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Try to apply something to help to smell humidity in the room. ##### Aura Stayed 1 night in Sep 2025 ### 10/10 Excellent #### MARIO Mar 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Liked that the rooms were newly refurbished, and everything was new and clean and very comfortable ##### MARIO Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Olga Aug 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Na ##### Olga Stayed 2 nights in Aug 2025 ### 6/10 Okay #### Ana Maria Apr 29, 2025 Liked: Cleanliness, staff & service The property is well located on 5th avenue ##### Ana Maria Stayed 2 nights in Apr 2025 ### 8/10 Good #### Abdias Apr 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good Its a very nice Hotel, well located and confort enough. ##### Abdias Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Felipa Jun 25, 2025 Okay ##### Felipa Stayed 7 nights in Jun 2025 ### 4/10 Poor #### Abisai Sep 28, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities You get what you pay for. Not quiet AT ALL, music is blasting until 3AM every night. There was construction on site or close by that started at 8AM which would loud rumbling. They told us that if the towels or sheets got dirty that we will be charged full price for them. This place is the definition of Landlord Special, everything is painted over and looks like it needs work. The shower had no door so the bathroom floor would become a huge mess and they would say to just leave it because if you used their towel and it got dirty then you had to pay for it. We stayed for 5 nights and not once did we get room service or get it cleaned up. The garbage was never taken and wouldn’t get the bed done and wouldn’t even get toilet paper checked on. Even with having the “Fix Room” sign hanging on the door. There is no breakfast or meals onsite, no microwave and no parking. Luckily there was AC, Fridge and Tv. ![](https://a.travel-assets.com/ugc/hotel-reviews/ef8943b9-352e-4ea2-bcd3-ff9aa243245a-1759086294663.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Abisai Stayed 5 nights in Sep 2025 ### 2/10 Terrible #### Thomas W Feb 19, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Upon arrival in the room,we noticed an overpowering bleach smell along with a mold smell. We looked around and there was mold along the bathroom and closet walls. We decided then and there to go find another hotel. ##### Thomas W Stayed 4 nights in Feb 2025 ### 8/10 Good #### Kyle Apr 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### employee took airpods great value and location. my only complaint is i left my airpods in the room along with a charging block and cord. since im able to track my airpods, when i couldn’t find them a couple of hours after leaving the hotel i found out that they are in a neighborhood in Cancun. obviously an employee grabbed them and took them home rather than waiting to see if they were reported missing. ##### Kyle Stayed 1 night in Apr 2025 ### 6/10 Okay #### Robert Aug 11, 2025 Liked: Staff & service This was back packing experience for us on our honeymoon. We got the flight and hotel booked through Expedia in Mexico the night before going. In expensive has been the way we have gone throughout our trip.This may have been the Jewel of the Nile years ago but definitely not now. Plusses air conditioning, fridge in room, two minute walk to the beach, and close to all the shopping and food you can handle on 5th. Of the four in expensive hotels we have stayed at this has our lowest rating. The hotel we are at now is cheaper but 1000% better in every aspect you can imaging except for surrounding area. Hotel at now feels like new or freshly renevated. Casa Tortuga 5th feels renevated 30 years ago with minimal updates since then left to just take in money with guests wanting to be in Play del Carmen. Place isnt horrible, just not the opposite,it's right in the middle. If your there as we were to see and experience and travel and do in Playa del Carmen and all you want is a reasonable place inexpensive to rest your head with air conditioning then this will be ok. Its clean and room service in the morning its just old and tired now. Truly great location! If you find inexpensive package while in Mexico with this place and what you want is go snorkeling, scuba diving see pyramid go in cenote and a lot of other stuff anf just need a clean place to rest your head with air conditioning(as you need it here) then this will be fine ##### Robert Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### Estela Nov 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nice for the price ##### Estela Stayed 1 night in Nov 2025 ### 2/10 Terrible #### Olga Nov 6, 2025 Disliked: Cleanliness, amenities, property conditions & facilities En general, todo. Desde que llegamos en una de las habitaciones no tenian en check in por error del sistema, el papel de baño estaba comenzado, habia solo dos toallas, y el baño no tenia extractor de aire, estaba lleno de moho y de bacterias, cuando pregunte por toallas limpias, me dijeron que solo limpiaban el cuarto y ponian toallas cada tres dias, no tenia buena iluminación y la puerta no era segura. En la salida checaron los cuartos y de uno de ellos querian cobrar una sabana que porque estaba manchada, siendo que habia sabanas rotas, las colchas olian a humedad y las toallas tenian cabellos negros. El piso tambien estaba muy sucio. El personal no fue nada amable, ni siquiera cuando preguntamos por servicio de lavanderia cerca, no nos volveremos a quedar en ese hotel. ##### Olga Stayed 2 nights in Nov 2025 ### 2/10 Terrible #### Jesus Nov 6, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities They tried to charge me a ripped blanket, the restroom had mold the door didnt close restroom had used paper toilet and when i asked for towels they told me they cleaned the rooms every 3 days and they could not give me any towels when i check out the desk man was angry because i didnt leave tip for cleaning but what tip if they didnt clean any during my stay neither gave me towels to shower very bad experience ##### Jesus Stayed 2 nights in Nov 2025 ### 6/10 Okay #### Brenda Abigail Sep 22, 2025 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities La propiedad es linda y las habitaciones muy amplias y limpias, además de que estar sobre la 5ta av. es un plus, sin embargo, la atención al hacer el chek in pésima, la chica que me entregó las llaves ni te regresa el saludo. El internet pésimo y la alberca no está utilizable. ##### Brenda Abigail Stayed 1 night in Sep 2025 ### 8/10 Good #### Luis Sep 19, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Es accesible y tranquila ##### Luis Stayed 1 night in Sep 2025 ### 8/10 Good #### Luz Sep 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Muy buen lugar aunque faltan espejos en las habitaciones y tal vez una silla. En el anuncio mencionaba que había entrada a un beach club y al preguntar en la recepción, nos dijeron que no era así. La limpieza muy bien y las personas con las que tratamos durante nuestra estancia, fueron amables. ##### Luz Stayed 10 nights in Sep 2025 ### 8/10 Good #### artzoraya Aug 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Esta bien aunque hay mucho ruido. El chico nuevo de recepcion, excelente : educado, con excelente actitud, y servicio! ##### artzoraya Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Raúl Aug 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ubicación ##### Raúl Stayed 1 night in Jul 2025 ### 8/10 Good #### artzoraya Aug 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Es comodo y confortable , pero las areas de acceso necesitan mantenimiento ##### artzoraya Stayed 2 nights in Aug 2025 ## Expedia's Latest Trends ### Hotels > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Zilara-Riviera-Maya-Adults-Only-All-Inclusive.h906203.Hotel-Information) > > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Hotel Riu Playacar - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Playacar-All-Inclusive.h580668.Hotel-Information) > > [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [The Reef Playacar Beach Resort & Spa](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-Playacar-Beach-Resort-Spa.h794331.Hotel-Information) > > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hacienda-Tres-Rios-Resort-Spa-Nature-Park-All-Inclusive.h1897464.Hotel-Information) > > [Iberostar Waves Quetzal - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Iberostar-Quetzal-All-Inclusive.h428594.Hotel-Information) > > [Catalonia Playa Maroma – All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Catalonia-Privileged-Maroma-All-Inclusive.h1524371.Hotel-Information) > > [Allegro Playacar - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Allegro-Playacar-All-Inclusive.h328185.Hotel-Information) > > [Hotel Riu Palace Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Riviera-Maya-All-Inclusive.h1370022.Hotel-Information) > > [Hotel Riu Tequila - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > > [BEAUTIFUL 5 STAR GRAND MAYAN 2 Bedroom Suite comes with a most beautiful resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-BEAUTIFUL-5-STAR-GRAND-MAYAN-2-Bedroom-Suite-Comes-With-A-Most-Beautiful-Resort.h27240909.Hotel-Information) > > [The Royal Haciendas All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Royal-Haciendas-All-Inclusive.h3205175.Hotel-Information) > > [Palafitos Overwater Bungalows, Catamarán, Cenote, All & More Inclusive - Adults Only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Palafitos-Overwater-Bungalows-At-El-Dorado-Maroma.h22671135.Hotel-Information) > > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Maroma-Beach-Riviera-Cancun-Adults-Only-All-Inclusive.h1862827.Hotel-Information) > > [BlueBay Grand Esmeralda All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-BlueBay-Grand-Esmeralda-All-Inclusive.h1411000.Hotel-Information) > > [Hotel Riu Palace Mexico - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Mexico-All-Inclusive.h487012.Hotel-Information) > > [Iberostar Waves Tucán - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Iberostar-Tucan-All-Inclusive.h889874.Hotel-Information) > > [Viva Maya by Wyndham, A Trademark All Inclusive Resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Viva-Wyndham-Maya-All-Inclusive.h569232.Hotel-Information) > > [Viva Azteca by Wyndham, A Trademark All Inclusive Resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Viva-Wyndham-Azteca-Resort-All-Inclusive.h569233.Hotel-Information) > > [Blue Diamond Luxury Boutique - All Inclusive - Adults Only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Blue-Diamond-Luxury-Boutique-All-Inclusive-Adults-Only.h1785105.Hotel-Information) > > [Palmaïa-The House of AïA: All Inclusive Wellness Resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Palmaia-The-House-Of-AiA-Wellness-Enclave-All-Inclusive.h32536723.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Paradisus-La-Perla-Adults-Only-Riviera-Maya-All-Inclusive.h4308703.Hotel-Information)