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Overview of Blue Bay Grand Esmeralda All Inclusive

Photo gallery

Guest reviews

3.5 / 5Good
1,735 reviews
Guests rated this property 3.9/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • All-inclusive
  • Air Conditioning

Map

Explore the area

Popular LocationTres Rios Ecopark17 min walk
Popular LocationEl Camaleon Mayakoba Golf Course11 min drive
Popular LocationGrand Coral Golf Riviera Maya12 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)44 min drive

Choose dates to view prices

  • Deluxe Room, Garden Area

    Room amenities

    • 376 sq ft
    • Sleeps 4
    Show more
  • Superior Room, Garden View

    3.9/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 4
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  • Superior Room, Partial Sea View

    Room amenities

    • 377 sq ft
    • Partial ocean view
    • Sleeps 4
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  • Deluxe Room, Garden View (Gold)

    5/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 4
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  • Suite, 1 King Bed, Jetted Tub (Emerald)

    5/5 guest room rating

    Room amenities

    • 688 sq ft
    • Sleeps 4
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  • Suite, Pool Access, Garden View (Emerald)

    4.3/5 guest room rating

    Room amenities

    • 700 sq ft
    • Sleeps 4
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  • Deluxe Room, Partial Ocean View

    5/5 guest room rating

    Room amenities

    • 377 sq ft
    • Partial ocean view
    • Sleeps 4
    Show more
  • Deluxe Room, Ocean View

    Room amenities

    • 376 sq ft
    • Ocean view
    • Sleeps 4
    Show more

About this area

Playa del Carmen

Located in Playa del Carmen, Blue Bay Grand Esmeralda All Inclusive is near theme parks and on the beach. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tres Rios Ecopark and Maroma Beach. Travelling with kids? Consider Xplor Theme Park, or check out an event or a game at Mario Villanueva Stadium Madrid. Scuba diving, snorkelling and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.

Popular Location

What's nearby

  • Tres Rios Ecopark - 17 min walk
  • El Camaleon Mayakoba Golf Course - 11 min drive
  • Grand Coral Golf Riviera Maya - 12 min drive
  • Maroma Beach - 17 min drive
  • Punta Esmeralda Beach - 20 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive

Restaurants

  • Where to eat
  • Venue 1 – Serves breakfast.

About this property

Blue Bay Grand Esmeralda All Inclusive

Upscale property on the beach, with 2 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Blue Bay Grand Esmeralda All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants. All 979 rooms offer WiFi, free minibar items and balconies or patios. Other amenities available to guests include 24-hour room service, LCD TVs and coffee/tea makers.
Blue Bay Grand Esmeralda All Inclusive offers 979 forms of accommodation with free minibar items and a safe. Rooms open to balconies or patios. LCD televisions come with pay-per-view films.
Bathrooms include a shower, complimentary toiletries and hairdryers. This Playa del Carmen resort provides wireless Internet access for a surcharge. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

On-site entertainment and activities
On-site live performances

Property amenities

Internet

Available in all rooms: WiFi (USD 0 per stay)
Available in some public areas: Free WiFi
In-room WiFi has a 1-device limit
WiFi in public areas is free with a 1-device limit

Parking and public transport

No on-site parking available

Food and drink

All buffet and à la carte meals, snacks and beverages included
6 restaurants
4 bars/lounges and 1 poolside bar
24-hour room service

Things to do

2 outdoor pools
Aerobics classes
Billiards/pool table
Canoeing
Children's pool
Fitness centre
Full-service spa
Kayaking
Motorised watercraft
Outdoor tennis court
Playground
Sailing
Sauna
Shopping
Hot tub
Tennis
Volleyball
Windsurfing
Yoga classes

Family friendly

2 outdoor pools
Children's pool
Dry-cleaning service
Free children's club
Free cots/infant beds
Free rollaway/extra beds
Free supervised childcare/activities
Corner/local shop
In-room childcare (surcharge)
Laundry facilities
Playground

Conveniences

ATM/banking services
Lift
Front-desk safe
Gift shop/newsstand
Corner/local shop
Library

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Wedding services

Languages spoken

English
French
German
Italian
Russian
Spanish

Business services

1 meeting room
Business centre
Computer station

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Garden
Terrace

Spa

8 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hot springs/mineral springs
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - sports
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Spa open daily
Hot tub
Steam room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)

More

Beach towels
Designated smoking areas

Room amenities

Bedroom

Climate control (air conditioning)
Blackout drapes/curtains
Ceiling fan
Free cots/infant beds
Free rollaway beds

Bathroom

Free toiletries
Hairdryer
Shower

Entertainment

TV/satellite channels
LCD TV
Films for purchase

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Outdoor space

Balcony or patio

More

Iron/ironing board
Safe

Policies

Check-in

Check-in between 3 PM and 1:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots (infant beds)

Property payment types

Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Sanitation services: USD 1.50 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for in-room wireless Internet: USD 0 per stay (1-device limit, rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No on-site parking is available.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Free WiFi in public areas has a 1-device limit
Guests under 12 years old are not allowed in the spa

Property is also known as

Blue Bay Grand Esmeralda All Inclusive All-inclusive property
Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
Blue Esmeralda Inclusive incl

Guest reviews

5 - Excellent
340
4 - Good
661
3 - Okay
404
2 - Mediocre
184
1 - Poor
146
3.9
Cleanliness
3.8
Service and Staff
3.7
Amenities
3.4
Property condition

3/5

  • Disliked: Staff & service

Seeing the various wildlife on the property that is about it.

Stayed 6 nights in Feb 2020

4/5 Good

    This traveller didn’t leave comments with their review
    Stayed 7 nights in Mar 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Everything was fantastic except the beach. For that reason unfortunately I wouldn't come back.

    Stayed 7 nights in Feb 2020

    3/5

    • Liked: Amenities

    Pros: the Pool is big and clean. Food is tasty. La alberca está grande y limpia. La comida es buena. Cons: los cuartos están lejos de la alberca y restaurantes. Nuestro cuarto encontramos 2 cucarachas. Según es todo incluido pero si quieres pedir más bebidas oh alimentos al cuarto es un cargo extra. La gente de despierta alas 6AM para apartar camastros (que ni usan). Unos trabajadores te dicen fosa información. Me gusto ver que la comida del buffet no se desperdicia y los empleados pueden comer. Lo malo es que según cierra el buffet alas 11AM y alas 5PM pero media hora antes ya están recogiendo comida y los empleados empiezan a a servirse comida y no te dan chanza de servirse comida. Oh si quieres pedir algo más ellos ya dejan de atender antes de cerrar el buffet. Las bebidas son pésimas. De tantos pedidos no las preparan bien y ni lavan bien los vasos. No recomiendo este lugar. Cons: rooms are far away from pool and restaurant. We found 2 roaches in our room. You pay all inclusive and they want to charge you if you ask for drink refills or food in your room. By 6am all the chairs around the Pool are reserved with towels but you never see them being used. I liked to see that food is not wasted and they allow employees to eat from the buffetS however they say the hours end at 11AM and 5PM but every day 30-40 minutes before you seen food being put away and all the restaurant staff is serving their plates getting in your way and you stuck with nothing.

    Stayed 3 nights in Mar 2020

    2/5

    • Liked: Staff & service
    • Disliked: Cleanliness

    The food was very disappointed they need to have better cooks also better entertainment

    Stayed 3 nights in Feb 2020