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Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
3 outdoor pools, open 6:00 AM to 8:00 PM, pool umbrellas, pool loungers

Guest reviews

4.8 out of 5 Exceptional
98 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Parking included
Pet Friendly
Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Map

Explore the area

Popular LocationTres Rios Ecopark13 min drive
Popular LocationEl Camaleon Mayakoba Golf Course14 min drive
Popular LocationGrand Coral Golf Riviera Maya19 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)37 min drive

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  • Suite, Ocean View (Master)

    Room amenities

    • 678 sq ft
    • Ocean view
    • Sleeps 3
    More detailsSuite, Ocean View (Master)
  • Suite, Garden View (Master Garden Family Suite)

    5/5 guest room rating

    Room amenities

    • 678 sq ft
    • Sleeps 3
    More detailsSuite, Garden View (Master Garden Family Suite)
  • Room (Oceanfront One Bedroom Suite)

    5/5 guest room rating

    Room amenities

    • 1916 sq ft
    • Ocean view
    • Sleeps 4
    More detailsRoom (Oceanfront One Bedroom Suite)
  • Deluxe Room, Ocean View (Deluxe Ocean View Room)

    5/5 guest room rating

    Room amenities

    • 312 sq ft
    • Ocean view
    • Sleeps 2
    More detailsDeluxe Room, Ocean View (Deluxe Ocean View Room)
  • Junior Suite, Ocean View (Ocean View Junior Suite)

    Room amenities

    • 474 sq ft
    • Ocean view
    • Sleeps 2
    More detailsJunior Suite, Ocean View (Ocean View Junior Suite)
  • Deluxe Room, Garden View (Deluxe Garden View Room)

    5/5 guest room rating

    Room amenities

    • 312 sq ft
    • Sleeps 2
    More detailsDeluxe Room, Garden View (Deluxe Garden View Room)

About this area

Playa del Carmen

Located in Playa del Carmen, Belmond Maroma Resort & Spa is near the airport and on a private beach. El Camaleon Mayakoba Golf Course and Puerto Morelos Reef are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Quinta Avenida. Travelling with kids? Don't miss Xcaret Eco Theme Park. Discover the area's water adventures with kayaking, snorkelling and parasailing nearby, or enjoy the great outdoors with ecotours.
Visit our Playa del Carmen travel guide
View in a map
Popular Location

What's nearby

  • Tres Rios Ecopark - 13 min drive
  • El Camaleon Mayakoba Golf Course - 14 min drive
  • Sanctuary of Hope and Time Capsule - 16 min drive
  • Dr. Alfredo Barrera Marin Botanical Garden - 17 min drive
  • Grand Coral Golf Riviera Maya - 19 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 37 min drive

Restaurants

  • El Restaurante — 1 min walk
  • La Cantina — 1 min walk
  • Burger Stop - 3 min drive
  • Cirque Du Soleil Joya - 7 min drive
  • Terrace Tapas Lounge & Bar - 8 min drive

About this property

Belmond Maroma Resort & Spa

5-star hotel with pools, private beach and full-service spa
Spend the day catching some rays at Belmond Maroma Resort & Spa's private sand beach, relaxing by one of the hotel's 3 outdoor swimming pools, or pampering yourself at the full-service spa. All 63 rooms offer thoughtful touches such as pillow menus and bathrobes, as well as comforts such as pillowtop beds and premium bedding. Guests will also find complimentary wireless Internet access, furnished patios and 24-hour room service.
Belmond Maroma Resort & Spa offers 63 forms of air-conditioned accommodation which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Rooms open to furnished patios. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. This Playa del Carmen hotel provides complimentary wireless Internet access.

Rooms have partially open bathrooms. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Fridges and in-room massages can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 the outdoor swimming pools are on site along with a private beach and outdoor tennis courts. Other recreational amenities include a sauna, a 24-hour fitness centre and complimentary bicycles.

Children aged under 16 years old are not allowed in the swimming pool, health club, fitness facility or spa tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Kinan Spa has 9 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 3 years old are not allowed in the spa.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQIA) guests.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking
  • Limited parking spaces
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM–11:00 AM
  • 1 restaurant
  • 2 bars/lounges and 1 beach bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Aerobics classes
  • Art gallery
  • Beach volleyball
  • Billiards/pool table
  • Boating
  • Free bike hire
  • Full-service spa
  • Pilates classes
  • Private picnics
  • Private winery tours
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Table tennis
  • Tennis
  • Volleyball
  • Wine-tasting room

Family friendly

  • 3 outdoor pools
  • Baby bath
  • Babysitting/childcare (surcharge)
  • Children's club (surcharge)
  • Children's dinnerware
  • Dry cleaning service
  • Free cots/infant beds
  • Corner/local shop
  • High chair
  • In-room childcare (surcharge)
  • Fridge (on request)
  • Snack bar/deli
  • Supervised childcare/activities (surcharge)

Conveniences

  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Library
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Italian
  • Portuguese
  • Spanish

Business services

  • 24-hour business centre
  • 1 meeting room
  • Computer station
  • Conference centre (936 square feet of space)

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas (fines apply)
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Down comforter
  • Free cots/infant beds
  • Linens
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathroom (partially open)
  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Champagne service
  • Free bottled water
  • Minibar
  • Fridge (on request)

Outdoor space

  • Furnished patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free newspapers
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Slippers
  • Turndown service
  • Window screens

Policies

Check-in

Check-in between 3:00 PM and midnight
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 17 April 2020 to 14 September 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 3680, per pet, per night, plus a deposit of MXN 3680 per stay
2 per room (up to 11 lbs/5 kg)
Food and water bowls are available

Children and extra beds

Children are welcome
Kids stay free! One child 12 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for MXN 100.0 per night.
Free cots (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

    Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: MXN 2827 per vehicle (one-way, maximum occupancy 4)
  • Pet deposit: MXN 3680 per stay
  • Pet fee: MXN 3680 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: MXN 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
Parties and events are allowed on site
Long-term renters welcome
Safety features at this property include carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
Pool access available from 6:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is recommended for transport to and from this property
Children under 16 years old are not allowed in the swimming pool, health club, fitness facility or spa tub without adult supervision
Children under 12 years old are not allowed in the spa without adult supervision
Guests under 3 years old are not allowed in the spa

Property is also known as

Belmond Maroma Resort
Belmond Resort
Belmond Maroma
Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
Maroma Resort Spa
Maroma Hotel Playa Del Carmen
Belmond Maroma & Del Carmen
Belmond Maroma Resort & Spa Hotel
Belmond Maroma Resort & Spa Playa del Carmen
Belmond Maroma Resort & Spa Hotel Playa del Carmen

Frequently asked questions

Can I cancel my reservation for free at Belmond Maroma Resort & Spa and receive a full refund?
Yes, Belmond Maroma Resort & Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Belmond Maroma Resort & Spa cancellation policy on our site for more details about any exclusions or requirements.
Does Belmond Maroma Resort & Spa have a pool?
Yes, this property has 3 outdoor pools. Pool access is from 6:00 AM to 8:00 PM.
Is Belmond Maroma Resort & Spa pet-friendly?
Yes, this property allows pets (limit 2 per room) with a maximum weight of up to 5 kg per pet. There's a deposit of MXN 3680 per stay and a fee of MXN 3680 per pet, per night.
How much is parking at Belmond Maroma Resort & Spa?
Self-parking and valet parking are free at this property.
What time is check-in at Belmond Maroma Resort & Spa?
Check-in is from 3:00 PM to midnight. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Belmond Maroma Resort & Spa?
Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).
Does Belmond Maroma Resort & Spa provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of MXN 2827 per vehicle, one-way, applies.
Where is Belmond Maroma Resort & Spa located?
Nestled on the beach, this Playa del Carmen hotel is within 12 mi (20 km) of El Camaleon Mayakoba Golf Course, Quinta Avenida and Puerto Morelos Town Square. Puerto Morelos Reef and Xcaret Eco Theme Park are also within 20 mi (32 km).
4.8
Exceptional
5 - Excellent
83
4 - Good
11
3 - Okay
3
2 - Poor
0
1 - Terrible
1

4.8/5

Cleanliness

4.9/5

Staff & service

4.9/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent service and staff. Best beach in the world.
Stayed 4 nights in Feb 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding food and service, great beach and beach amenities
Stayed 2 nights in Feb 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
maroma
another wonderful stay at Maroma. The people make this resort super special
Stayed 1 night in Jan 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third visit to the Maroma and I know I'll be back again soon. It is beautifully built and landscaped, the food is wonderfully prepared and varied, the staff is friendly and more than helpful, the rooms are lovely, the beach is perfect. Everyone works hard to make it as beautiful as it always is. My favorite thing? Seeing the sunrise over the beach. The jungle view from our terrace. Another favorite? A big dish of guacamole sitting at the bar in the late afternoon. Least favorite thing? Several loud children playing in the pool late at night. (This was never a problem during previous stays) An adults-only policy would be welcome. Thank you to everyone!
Stayed 4 nights in Jan 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Belmont Maroma is amazing! I have already looked into going back and we haven’t even left here. The food was fantastic which is always a big concern for me when traveling to Mexico as I’ve had bad experiences at an all inclusive resort in Mexico before. The food at Belmont was fantastic! Overall we had a blast and can’t wait to return.
Stayed 4 nights in Jan 2020

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