Title: BALAM Playa - 15 Th. Ave - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # BALAM Playa - 15 Th. Ave Hotel with a nearby private beach, 4-minute walk to Playa del Carmen Main Beach ![Private beach nearby, beach bar](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/253174cc.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Free daily continental breakfast](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/6045a2fc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/6d6811c2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/4eb5741b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Rooftop terrace](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/fc016c50.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in central Playa del Carmen, BALAM Playa - 15 Th. Ave offers vibrant energy and relaxation. Enjoy a free continental breakfast, outdoor pool, and beach bar. Helpful staff assist with tours, and in-room WiFi keeps you connected. 6.0 ## Popular amenities - Bar - Parking available - Breakfast included - Pool - Housekeeping - Pet-friendly ## Room options ### Check availability for these dates Tonight [Nov. 20 - Nov. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 21 - Nov. 22](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 21 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 7 of 7 rooms ![Family Studio Suite](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/ea199c0f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Studio Suite ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Ceiling fan Heated bathroom floor - Sleeps 5 - 2 Queen Beds OR 1 Twin Sofa Bed ![Grand Studio Suite](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/f2f4cf95.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Studio Suite ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Ceiling fan Heated bathroom floor - Sleeps 3 - 1 King Bed OR 1 Twin Sofa Bed ![Individually decorated, individually furnished, soundproofing, free WiFi](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/20d28e71.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio Suite ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Ceiling fan Heated bathroom floor - Sleeps 2 - 1 King Bed ![Executive Studio Suite](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/a9a84888.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Studio Suite ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Ceiling fan Heated bathroom floor - Sleeps 3 - 1 Double Bed OR 1 Twin Bed ![Exclusive Studio Suite](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/464ae65c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Exclusive Studio Suite ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Ceiling fan Heated bathroom floor - Sleeps 2 - 1 Queen Bed ![Individually decorated, individually furnished, soundproofing, free WiFi](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/7924a1a5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Studio Suite ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Ceiling fan Heated bathroom floor - Sleeps 2 - 1 King Bed ![Comfort Studio Suite](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/bddd5d64.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Studio Suite ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Ceiling fan Heated bathroom floor - Sleeps 4 - 2 Queen Beds ## You may also like Ad ![3 outdoor pools, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/3000000/2410000/2406400/2406344/e4aa7f0b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Velas Riviera Maya - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-BALAM-Playa-15-Th-Ave.h84105035.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-BALAM-Playa-15-Th-Ave.h84105035.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62403%2C-87.07664&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=uU_QOQjAWpZPlKb0idvJGHBhovk=) 15 Avenida Nte Centro, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida - 2 min walk - 0.2 km - Playa del Carmen Main Beach - 3 min walk - 0.3 km - Playa del Carmen Maritime Terminal - 5 min walk - 0.4 km - Playacar Beach - 5 min walk - 0.4 km - Mamitas Beach - 14 min walk - 1.2 km #### Getting around - Cancun Intl. Airport (CUN) - 47 min drive #### Restaurants - ‪Pollos El Pechugon - ‬2 min walk - ‪Tacos Chac Pel - ‬3 min walk - ‪Burger Playa - ‬2 min walk - ‪Marley Coffee - ‬2 min walk - ‪chilito rojo - ‬1 min walk ## About this property ### BALAM Playa - 15 Th. Ave Hotel near Quinta Avenida Close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, BALAM Playa - 15 Th. Ave provides free continental breakfast, a beach bar, and more. Stay connected with free in-room WiFi. Additional perks include: - An outdoor pool - Self parking (surcharge), concierge services, and a porter/bellhop - Luggage storage, tour/ticket assistance, and a 24-hour front desk - Guest reviews speak highly of the helpful staff Room features All guestrooms are individually furnished, and offer comforts such as first-run movies and air conditioning, in addition to thoughtful touches like free WiFi and sound-insulated walls. More conveniences in all rooms include: - Bathrooms with heated floors and showers - 40-inch Smart TVs with Netflix, streaming services, and premium channels - Wardrobes/closets, full-sized refrigerators/freezers, and first-run movies ## Similar properties ![Living area](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/e3c25d27.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### CASA TORTUGA 5Th. 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Check-in end time: anytime ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of USD 5 per pet, per day ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Uncovered self parking fee: USD 10 per day - Nearby parking fee: USD 10 per day (164 ft away) - Pet fee: USD 5 per pet, per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Property Registration Number HSR190307TC4 ### We should mention This property does not have elevators Pool access available from 8:00 AM to 11:00 PM ### Property is also known as BALAM Playa - 15 Th. Ave Hotel BALAM Playa - 15 Th. Ave Playa del Carmen BALAM Playa - 15 Th. Ave Hotel Playa del Carmen ## Frequently asked questions ### Does BALAM Playa - 15 Th. Ave have a pool? > Yes, this property has an outdoor pool. Pool access is from 8:00 AM–11:00 PM. ### How much does it cost to stay at BALAM Playa - 15 Th. Ave? > As of Nov 20, 2025, prices found for a 1-night stay for 2 adults at BALAM Playa - 15 Th. Ave on Nov 21, 2025 start from CA $32.27, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Playa-Del-Carmen-Hotels-BALAM-Playa-15-Th-Ave.h84105035.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is BALAM Playa - 15 Th. Ave pet-friendly? > Yes, pets are allowed at this property. There's a fee of USD 5 per pet, per day. ### How much is parking? > Self parking is available for USD 10 per day. ### What time is check-in at BALAM Playa - 15 Th. Ave? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at BALAM Playa - 15 Th. Ave? > Check-out is at noon. ### Where is BALAM Playa - 15 Th. Ave located? > Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## BALAM Playa - 15 Th. Ave Reviews 6.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 57 8 - Good 49 6 - Okay 52 4 - Poor 30 2 - Terrible 67 ### 6.0/10 Cleanliness ### 6.0/10 Staff & service ### 5.8/10 Amenities ### 5.6/10 Property conditions & facilities ### 6.2/10 Eco-friendliness ### 10/10 Excellent #### James Oct 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice folks, room very clean , convenience store steps away. , 200 yards ( or so) to the beach. Lots of food options nearby. A/C was awesome. ##### James Stayed 5 nights in Oct 2025 ### 2/10 Terrible #### Perla Gisel Oct 21, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Horrible ##### Perla Gisel Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Phetnikone Jun 12, 2025 Liked: Staff & service, amenities, property conditions & facilities Simple hotel ##### Phetnikone Stayed 3 nights in Jun 2025 ### 6/10 Okay #### Julian Aug 18, 2025 Liked: Cleanliness No bad to stay, good location, AC on room, Parking not available, Breakfast is not good, don't include it, ##### Julian Stayed 7 nights in Jul 2025 ### 2/10 Terrible #### redouane zaid Nov 15, 2025 Disliked: Cleanliness, amenities, property conditions & facilities the front desk at the hotel were rude the toilet was leaking for 2 days. once they fixed it started leaking again. i asked them to give me another room. they said all of them were full which was a lie because most of the room next to me were vacant. so i asked for general manager to talk to. they told me he is in meeting at 12pm one hour later the guy in front desk told me i have a room in second floor i told him i am disabled he said there is nothing i can do for u. i was really mad and unhappy:(:(:( ##### redouane zaid Stayed 10 nights in Sep 2025 ### 8/10 Good #### VICTOR May 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quiet and it has about everything you need ##### VICTOR Stayed 4 nights in May 2025 ### 2/10 Terrible #### Tyler Sep 17, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I was unable to check in as they tried to shake me down for extra money, and then Expedia would not refund my money ##### Tyler Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Kazuhiko Jun 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff is very kind for me. ##### Kazuhiko Stayed 4 nights in Jun 2025 ### 6/10 Okay #### Pablo Aug 9, 2025 Disliked: Staff & service, property conditions & facilities very noisy in my experience ##### Pablo Stayed 2 nights in Aug 2025 ### 8/10 Good #### Dimitri Jan 12, 2025 Liked: Property conditions & facilities Disliked: Cleanliness Cosy place with a nice walking distance to the beach. ##### Dimitri Stayed 5 nights in Jan 2025 ### 2/10 Terrible #### Fidel Sep 6, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities The property lost power , they didn’t help at nothing on all , they didn’t had the possibility to relocate on another hotel … not power , not air conditioner, not water … you couldn’t take showers, you couldn’t sleep in suffocate room, the toilet was full of pee & poo about 3 days , you couldn’t charge your cell phone..so , my staying wasn’t nothing fine… was a bad experience in this Balam playa hotel … I won’t be there never again 👎 ##### Fidel Stayed 15 nights in Aug 2025 ### 10/10 Excellent #### Chris Apr 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities I, like ##### Chris Stayed 1 night in Apr 2025 ### 2/10 Terrible #### Niket Mar 15, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities The location is good; however, the property is terrible like a roadside lodge with old torn bedsheets, bed bugs, smell, etc. ##### Niket ### 6/10 Okay #### Neys May 6, 2025 Liked: Cleanliness Disliked: Property conditions & facilities, room comfort #### can't complain for the price I paid Pros: room was big & clean, bathroom was clean, wifi worked great in the room Cons: room was dark, bathroom shower leaked nonstop, beds were hard & uncomfortable ##### Neys Stayed 6 nights in Apr 2025 ### 2/10 Terrible #### William Apr 10, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This is a horrible hotel they used photos that are not the true thing false avertisment ##### William Stayed 5 nights in Apr 2025 ### 6/10 Okay #### Marcos Jul 10, 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Motel like style in the US. Good clean rooms. Not so great clean outdoors furnishings. Good for 1 or 2 nites if you're only want to sleep. Poor breakfeast experience. Some hostels are better. Overwall did what I wanted, 1 nite stay, convinient location, cheap. Cant take coffe mug to room. You get what u pay, dont expect much, but works for some. It did for me. 5 star to cleaning lady and the male staff member front desk. Good stay if you dont mind the above. ##### Marcos Stayed 1 night in Jul 2025 ### 8/10 Good #### James Feb 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location. Close to 5th Ave. Good value for the price. Needs instructions for operating TV. ##### James Stayed 1 night in Feb 2025 ### 2/10 Terrible #### Omer Aug 18, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Avoid BALAM Hotel, Playa Del Carmen at all costs. This place is disgusting, filthy, and dangerous. Cockroaches everywhere, stained sheets and towels, a broken child-sized toilet, and a “pool” that’s just a dirty tub. The photos online are completely misleading. When rain poured through my ceiling at midnight, the staff didn’t care — the guy just took pictures while my belongings got soaked. The replacement room was just as bad, with what looked like blood stains on the sheets. I didn’t sleep a minute and left first thing in the morning. Do yourself a favor: stay FAR away from this hotel. It is gross, unsafe, and a total scam. ![](https://a.travel-assets.com/ugc/hotel-reviews/b7b7a289-8088-4749-a36d-96a3a172c72d-1755545646352.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Omer Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Hiram May 5, 2025 12 ##### Hiram Stayed 1 night in Apr 2025 ### 10/10 Excellent #### yves Apr 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Its ok ##### yves Stayed 14 nights in Mar 2025 ### 8/10 Good #### Uriel Esparza May 13, 2024 Liked: Cleanliness, staff & service, amenities Close to beach ##### Uriel Esparza Stayed 4 nights in May 2024 ### 6/10 Okay #### GEORGE May 6, 2025 Liked: Cleanliness Disliked: Property conditions & facilities, room comfort #### Ummm A tile fell off the shower wall as I was bathing. Scared the crap out of me because it was rather big. I had to gingerly pick up the pieces so I wouldn't cut my foot stepping out of the shower. Management didn't seem too concerned when I told them. Bed was hard. Wifi was nonexistent in my room. A/c worked great & the pool was nice ##### GEORGE Stayed 4 nights in May 2025 ### 10/10 Excellent #### Jesus Antonio Mar 24, 2025 Liked: Amenities, property conditions & facilities customer service ##### Jesus Antonio Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Angela Mar 22, 2025 Liked: Amenities This hotel was exactly what we were wanting! The location is wonderful, located next to so many different shops and restaurants in very close to the beach. Rooms are basic but clean. The rooms are only $25 a night so the price is awesome if you’re coming here expecting all types of amenities, you will be disappointed. We are used to staying in budget hotels so this is exactly what we were looking for! The breakfast is toast, juice, and coffee, if this is something that is not to your liking, there are plenty of other breakfast restaurants around this hotel. The rooftop pool was awesome. We had the whole thing to ourselves every night. We would definitely stay here again please don’t let all the other negative comments. Stop you from staying here if you’re wanting a budget friendly hotel in a great location than this will be the hotel for you. ##### Angela Stayed 5 nights in Mar 2025 ### 2/10 Terrible #### DAN EARL Mar 26, 2024 Disliked: Amenities, property conditions & facilities wrong place to stay ##### DAN EARL Stayed 6 nights in Mar 2024 ## Expedia's Latest Trends ### Hotels > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Zilara-Riviera-Maya-Adults-Only-All-Inclusive.h906203.Hotel-Information) > > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Hotel Riu Playacar - 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