Title: BALAM Playa - 15 Th. Ave - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # BALAM Playa - 15 Th. Ave Hotel with a nearby private beach, a short walk to Playa del Carmen Main Beach ![Private beach nearby, beach bar](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/253174cc.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/6d6811c2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive Studio Suite](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/d94270eb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/b971d1cd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/4eb5741b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in central Playa del Carmen, BALAM Playa - 15 Th. Ave offers vibrant energy and relaxation. Enjoy a free continental breakfast, outdoor pool, and beach bar. Helpful staff assist with tours, and in-room WiFi keeps you connected. 6.0 ## Popular amenities - Bar - Parking available - Pool - Breakfast included - Housekeeping - Pet-friendly ## Room options ### Check availability for these dates Tonight [Oct. 6 - Oct. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 7 - Oct. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 7 of 7 rooms ![Family Studio Suite](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/6c052857.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Studio Suite ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Ceiling fan Private bathroom - Sleeps 5 - 2 Queen Beds OR 1 Twin Sofa Bed ![Terrace/patio](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/6d6811c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Studio Suite ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Ceiling fan Private bathroom - Sleeps 3 - 1 King Bed OR 1 Twin Sofa Bed ![Deluxe Studio Suite](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/063e9aac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio Suite ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Ceiling fan Private bathroom - Sleeps 2 - 1 King Bed ![Executive Studio Suite](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/71fa166d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Studio Suite ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Ceiling fan Private bathroom - Sleeps 3 - 1 Double Bed OR 1 Twin Bed ![Exclusive Studio Suite](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/46385edd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Exclusive Studio Suite ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Ceiling fan Private bathroom - Sleeps 2 - 1 Queen Bed ![Individually decorated, individually furnished, soundproofing, free WiFi](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/ffd58380.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Studio Suite ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Ceiling fan Private bathroom - Sleeps 2 - 1 King Bed ![Individually decorated, individually furnished, soundproofing, free WiFi](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/0fb4fdd3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Studio Suite ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Ceiling fan Private bathroom - Sleeps 4 - 2 Queen Beds ## You may also like Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/20000000/19140000/19138900/19138867/52fe08ca_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Fives Downtown Hotel - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-BALAM-Playa-15-Th-Ave.h84105035.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-BALAM-Playa-15-Th-Ave.h84105035.Hotel-Information) ## About the area Located near a private beach, BALAM Playa - 15 Th. Ave is in Downtown Playa del Carmen, a neighborhood in Playa del Carmen. The area's natural beauty can be seen at Playa del Carmen Main Beach and Playacar Beach, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. [Visit our Playa del Carmen travel guide](https://www.expedia.ca/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62403%2C-87.07664&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=uU_QOQjAWpZPlKb0idvJGHBhovk=) 15 Avenida Nte Centro, Playa del Carmen, QROO, 77710 ### What's nearby - Quinta Avenida - 2 min walk - 0.2 km - Playa del Carmen Main Beach - 3 min walk - 0.3 km - Playa del Carmen Maritime Terminal - 5 min walk - 0.4 km - Playacar Beach - 5 min walk - 0.4 km - Mamitas Beach - 14 min walk - 1.2 km ### Getting around - Cancun Intl. Airport (CUN) - 47 min drive ### Restaurants - ‪Pollos El Pechugon - ‬2 min walk - ‪Tacos Chac Pel - ‬3 min walk - ‪Mulix Cocina Boutique Pdc - ‬1 min walk - ‪Marley Coffee - ‬2 min walk - ‪La Mission - ‬3 min walk ## About this property ### BALAM Playa - 15 Th. Ave Hotel near Quinta Avenida Close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, BALAM Playa - 15 Th. Ave provides free continental breakfast, a beach bar, and more. Stay connected with free in-room WiFi. Additional perks include: - An outdoor pool - Self parking (surcharge), tour/ticket assistance, and luggage storage - A 24-hour front desk, concierge services, and a porter/bellhop - Guest reviews speak highly of the helpful staff Room features All guestrooms are individually furnished, and offer comforts such as first-run movies and air conditioning, in addition to thoughtful touches like free WiFi and sound-insulated walls. More conveniences in all rooms include: - Bathrooms with heated floors and showers - 40-inch Smart TVs with Netflix, streaming services, and premium channels - Wardrobes/closets, full-sized refrigerators/freezers, and first-run movies ## Similar properties ![Front of property](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/e3c25d27.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### CASA TORTUGA 5Th. Ave Downtown Playa del Carmen - Spa - Pet-friendly - Free WiFi - Air conditioning 8.2 Very good 80 reviews CA $25 CA $35 total includes taxes & fees Oct 7 - Oct 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=112001418&PinnedHotelID=112001418&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/47000000/46230000/46223200/46223173/fdd87477.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ahava Hotel Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.0 Very good 313 reviews CA $37 CA $51 total includes taxes & fees Oct 7 - Oct 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=46223173&PinnedHotelID=46223173&HadPinnedHotel=true®ionId=-1&adults=2) ![Presidential Suite | Private kitchen](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/8e42f677.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Kaoba Hotel & Suites Playa del Carmen - Pool - Breakfast included - Spa - Pet-friendly 8.4 Very good 791 reviews CA $50 CA $64 total includes taxes & fees Oct 7 - Oct 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) ![Comfort Room | View from room](https://images.trvl-media.com/lodging/2000000/1170000/1163400/1163348/15526417.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Illusion Boutique Hotel Downtown Playa del Carmen - Pool - Breakfast included - Free WiFi - Air conditioning 7.6 Good 814 reviews CA $50 CA $65 total includes taxes & fees Oct 7 - Oct 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=1163348&PinnedHotelID=1163348&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior detail](https://images.trvl-media.com/lodging/89000000/88230000/88224100/88224050/8479d63a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel B&B - 5th Avenue Downtown Playa del Carmen - Pool - Free WiFi - Air conditioning - Laundry 7.6 Good 246 reviews CA $12 CA $27 total includes taxes & fees Oct 7 - Oct 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=88224050&PinnedHotelID=88224050&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/307548cb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Hacienda Paradise Downtown Playa del Carmen - Pool - Breakfast included - Spa - Free WiFi 8.4 Very good 534 reviews CA $40 CA $53 total includes taxes & fees Oct 22 - Oct 23 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/4000000/3580000/3575300/3575261/b19092f6_edited_e1f5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Maya Turquesa - Playa del Carmen Downtown Playa del Carmen - Pool - Breakfast included - Kids pool - Free WiFi 6.8 321 reviews CA $38 CA $49 total includes taxes & fees Oct 7 - Oct 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=3575261&PinnedHotelID=3575261&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/93000000/92510000/92502500/92502420/8ab9a52e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MAYAB Playa - 5Th. Ave Downtown Playa del Carmen - Free WiFi - Air conditioning - Bar - Housekeeping 7.0 Good 86 reviews CA $26 CA $35 total includes taxes & fees Oct 7 - Oct 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=92502420&PinnedHotelID=92502420&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/10000000/9120000/9118800/9118779/a012a9b7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Beach House Hotel Downtown Playa del Carmen - Free WiFi - Air conditioning - Housekeeping - 24/7 front desk 7.8 Good 474 reviews CA $35 CA $46 total includes taxes & fees Oct 7 - Oct 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=9118779&PinnedHotelID=9118779&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/ab3f8b2f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tukan Hotel Playa del Carmen Downtown Playa del Carmen - Pool - Pet-friendly - Free WiFi - Restaurant 6.8 977 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=1046894&PinnedHotelID=1046894&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices) - Available in some public areas: Free WiFi ### Parking and transportation - Offsite parking available (USD 10 per day) - Street parking available - Uncovered self parking on site (USD 10 per day) - Onsite parking includes off-street options ### Food and drink - Free continental breakfast available daily 8:00 AM to 10:00 AM - A beach bar ### Things to do - Outdoor pool ### Family friendly - In-room full-sized refrigerator/freezer - Outdoor pool - Soundproofed rooms ### Conveniences - 24-hour front desk - Lockers - Luggage storage ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance ### Outdoors - Direct access to a private beach ### Accessibility - No elevator ### More - Designated smoking areas - Mosquito nets ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Hair dryer (on request) - Heated bathroom floor - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 40-inch smart TV with premium cable channels - First-run movies - Netflix - Streaming services ### Food and drink - Full-sized refrigerator/freezer ### More - Access via exterior corridors - Air conditioning - Ceiling fan - Individual decor - Individual furnishings - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of USD 5 per pet, per day ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Uncovered self parking fee: USD 10 per day - Nearby parking fee: USD 10 per day (164 ft away) - Pet fee: USD 5 per pet, per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Property Registration Number HSR190307TC4 ### We should mention This property does not have elevators Pool access available from 8:00 AM to 11:00 PM ### Property is also known as BALAM Playa - 15 Th. Ave Hotel BALAM Playa - 15 Th. Ave Playa del Carmen BALAM Playa - 15 Th. Ave Hotel Playa del Carmen ## Frequently asked questions ### Does BALAM Playa - 15 Th. Ave have a pool? > Yes, this property has an outdoor pool. Pool access is from 8:00 AM–11:00 PM. ### How much does it cost to stay at BALAM Playa - 15 Th. Ave? > As of Oct 6, 2025, prices found for a 1-night stay for 2 adults at BALAM Playa - 15 Th. Ave on Oct 7, 2025 start from CA $23.07, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Playa-Del-Carmen-Hotels-BALAM-Playa-15-Th-Ave.h84105035.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is BALAM Playa - 15 Th. Ave pet-friendly? > Yes, pets are allowed at this property. There's a fee of USD 5 per pet, per day. ### How much is parking at BALAM Playa - 15 Th. Ave? > Self parking is available for USD 10 per day. ### What time is check-in at BALAM Playa - 15 Th. Ave? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at BALAM Playa - 15 Th. Ave? > Check-out is at noon. ### Where is BALAM Playa - 15 Th. Ave located? > Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## BALAM Playa - 15 Th. Ave Reviews 6.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 50 8 - Good 47 6 - Okay 51 4 - Poor 29 2 - Terrible 65 ### 5.8/10 Cleanliness ### 6.0/10 Staff & service ### 5.8/10 Amenities ### 5.6/10 Property conditions & facilities ### 6.0/10 Eco-friendliness ### 8/10 Good #### Guadalupe del carmen Aug 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ubicación ![](https://a.travel-assets.com/ugc/hotel-reviews/8f47f02d-0253-4edd-af66-7778e7f62bc4-1756589678844.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c448ed12-a288-4372-b9cd-a5266cab9683-1756589717471.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Guadalupe del carmen Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Antonio Sep 29, 2025 Liked: Cleanliness, staff & service, property conditions & facilities El personal es amable, exceptuando a la recepcionista del sábado al medio día. Incluso dejo su lugar de trabajo La habitación es limpia pero el tapete de baño estaba mojado y la puerta de la regadera estaba floja. Por lo demás, alberca, desayuno incluido, todo bien. ##### Antonio Stayed 1 night in Sep 2025 ### 10/10 Excellent #### GABRIELA Jun 13, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Muy céntrico la playa directa un acceso me encantó ##### GABRIELA Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Esmeralda Aug 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo muy bien buen servicio y limpieza! Volvería otra vez ##### Esmeralda Stayed 1 night in Apr 2025 ### 6/10 Okay #### Julian Aug 18, 2025 Liked: Cleanliness No bad to stay, good location, AC on room, Parking not available, Breakfast is not good, don't include it, ##### Julian Stayed 7 nights in Jul 2025 ### 2/10 Terrible #### Tyler Sep 17, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I was unable to check in as they tried to shake me down for extra money, and then Expedia would not refund my money ##### Tyler Stayed 2 nights in Sep 2025 ### 8/10 Good #### German Felipe Aug 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Algunas cosas en mal estado de las instalaciones de la habitación. La camarista muy amable. Pero buen precio por los servicios de desayuno y alberca incluida. ##### German Felipe Stayed 1 night in Aug 2025 ### 4/10 Poor #### GUSTAVO Aug 26, 2025 Finalmente, no me quede, tuve que hospedarme en otro hotel, en las fotos del hotel describen playa, y no tiene, deberían de usar otras fotos reales del hotel, ##### GUSTAVO Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Kazuhiko Jun 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff is very kind for me. ##### Kazuhiko Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Cecy Apr 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy limpio, confortable, lugares cercanos de visitar se puede ir caminando, precio accesible, recomendable ##### Cecy Stayed 1 night in Apr 2025 ### 6/10 Okay #### Pablo Aug 9, 2025 Disliked: Staff & service, property conditions & facilities very noisy in my experience ##### Pablo Stayed 2 nights in Aug 2025 ### 8/10 Good #### Omar Mar 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Buen lugar para descansar ##### Omar Stayed 2 nights in Mar 2025 ### 8/10 Good #### Francisco Aug 4, 2025 Liked: Cleanliness, staff & service, amenities El Hotel es viejo está algo cuidado solo que las instalaciones no están tan bien hay fuga de agua en el lavamanos y la tapa del WC no servía para nada se undia. El desayuno por el precio es aceptable Te dan Tostada con mantequilla y mermelada un café y un jugo de naranja. ##### Francisco Stayed 1 night in Aug 2025 ### 6/10 Okay #### Raúl Jun 28, 2025 Regresaremos pronto ##### Raúl Stayed 1 night in Jun 2025 ### 2/10 Terrible #### Janely Marcos Jul 18, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities La foto miente, el desayuno no es verdad ##### Janely Marcos Stayed 3 nights in Jul 2025 ### 6/10 Okay #### Alex Aug 19, 2025 Liked: Cleanliness, amenities Disliked: Staff & service Joven de la recepción le falta mucho , habla muy bajito, no se le entiende, no dejaba el celular para explicar ##### Alex Stayed 2 nights in Aug 2025 ### 4/10 Poor #### rene guadalupe Aug 4, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Pues solo para ir a dormir, es pasable, pero si vas a descansar no, la tele está de adorno, la luz demasiado tenue, no tiene estacionamiento como dice en la publicación. No tiene amenidades. ##### rene guadalupe Stayed 1 night in Aug 2025 ### 8/10 Good #### VICTOR May 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quiet and it has about everything you need ##### VICTOR Stayed 4 nights in May 2025 ### 8/10 Good #### Dimitri Jan 12, 2025 Liked: Property conditions & facilities Disliked: Cleanliness Cosy place with a nice walking distance to the beach. ##### Dimitri Stayed 5 nights in Jan 2025 ### 8/10 Good #### Sergio jair Mar 17, 2025 Liked: Cleanliness, staff & service, amenities Muy bien ##### Sergio jair Stayed 1 night in Mar 2025 ### 8/10 Good #### Verified traveller Dec 4, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Buen hotel lo ocupamos solo para dormir ya que todos los días salimos a parques ##### Verified traveller Stayed 5 nights in Nov 2024 ### 4/10 Poor #### Cristian May 15, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Atienden horrible en el hotel. A la hora del desyuno el que atiende esta enojado ##### Cristian Stayed 1 night in May 2025 ### 2/10 Terrible #### Omer Aug 18, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Avoid BALAM Hotel, Playa Del Carmen at all costs. This place is disgusting, filthy, and dangerous. Cockroaches everywhere, stained sheets and towels, a broken child-sized toilet, and a “pool” that’s just a dirty tub. The photos online are completely misleading. When rain poured through my ceiling at midnight, the staff didn’t care — the guy just took pictures while my belongings got soaked. The replacement room was just as bad, with what looked like blood stains on the sheets. I didn’t sleep a minute and left first thing in the morning. Do yourself a favor: stay FAR away from this hotel. It is gross, unsafe, and a total scam. ![](https://a.travel-assets.com/ugc/hotel-reviews/b7b7a289-8088-4749-a36d-96a3a172c72d-1755545646352.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Omer Stayed 3 nights in Aug 2025 ### 6/10 Okay #### Marcos Jul 10, 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Motel like style in the US. Good clean rooms. Not so great clean outdoors furnishings. Good for 1 or 2 nites if you're only want to sleep. Poor breakfeast experience. Some hostels are better. Overwall did what I wanted, 1 nite stay, convinient location, cheap. Cant take coffe mug to room. You get what u pay, dont expect much, but works for some. It did for me. 5 star to cleaning lady and the male staff member front desk. Good stay if you dont mind the above. ##### Marcos Stayed 1 night in Jul 2025 ### 6/10 Okay #### Neys May 6, 2025 Liked: Cleanliness Disliked: Property conditions & facilities, room comfort #### can't complain for the price I paid Pros: room was big & clean, bathroom was clean, wifi worked great in the room Cons: room was dark, bathroom shower leaked nonstop, beds were hard & uncomfortable ##### Neys Stayed 6 nights in Apr 2025 ## Expedia's Latest Trends ### Hotels > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Zilara-Riviera-Maya-Adults-Only-All-Inclusive.h906203.Hotel-Information) > > [Ocean Maya Royale - Adults Only - 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