Title: BALAM Playa - 15 Th. Ave (Hotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=84105035&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # BALAM Playa - 15 Th. Ave Travelers find tropical relaxation at this Playa del Carmen retreat, where poolside lounging and beach bar cocktails create the perfect vacation rhythm ## Photo gallery for BALAM Playa - 15 Th. Ave ![Private beach nearby, beach bar - BALAM Playa - 15 Th. Ave (Playa del Carmen)](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/253174cc.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor pool - BALAM Playa - 15 Th. Ave (Playa del Carmen)](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/6d6811c2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Family Studio Suite - BALAM Playa - 15 Th. Ave (Playa del Carmen)](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/0ab3bc98.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Rooftop terrace - BALAM Playa - 15 Th. Ave (Playa del Carmen)](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/fc016c50.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - BALAM Playa - 15 Th. Ave (Playa del Carmen)](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/4eb5741b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in central Playa del Carmen, BALAM Playa - 15 Th. Ave offers vibrant energy and relaxation. Enjoy a free continental breakfast, outdoor pool, and beach bar. Helpful staff assist with tours, and in-room WiFi keeps you connected. ## Reviews 6.2 ## Popular amenities - Pool - Breakfast included - Pet friendly - Free WiFi - Air conditioning - Parking available ## Room options ### Check availability for these dates Tonight [Jan. 19 - Jan. 20](https://www.expedia.ca/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 20 - Jan. 21](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 7 of 7 rooms ### View all photos for Family Studio Suite ![Family Studio Suite](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/ea199c0f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Studio Suite ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Ceiling fan Heated bathroom floor - Sleeps 5 - 2 Queen Beds OR 1 Twin Sofa Bed ### View all photos for Grand Studio Suite ![Grand Studio Suite](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/f2f4cf95.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Studio Suite ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Ceiling fan Heated bathroom floor - Sleeps 3 - 1 King Bed OR 1 Twin Sofa Bed ### View all photos for Deluxe Studio Suite ![Individually decorated, individually furnished, soundproofing, free WiFi](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/20d28e71.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio Suite ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Ceiling fan Heated bathroom floor - Sleeps 2 - 1 King Bed ### View all photos for Executive Studio Suite ![Executive Studio Suite](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/a9a84888.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Studio Suite ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Ceiling fan Heated bathroom floor - Sleeps 3 - 1 Double Bed OR 1 Twin Bed ### View all photos for Exclusive Studio Suite ![Exclusive Studio Suite](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/464ae65c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Exclusive Studio Suite ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Ceiling fan Heated bathroom floor - Sleeps 2 - 1 Queen Bed ### View all photos for Panoramic Studio Suite ![Individually decorated, individually furnished, soundproofing, free WiFi](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/7924a1a5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Studio Suite ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Ceiling fan Heated bathroom floor - Sleeps 2 - 1 King Bed ### View all photos for Comfort Studio Suite ![Comfort Studio Suite](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/bddd5d64.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Studio Suite ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Ceiling fan Heated bathroom floor - Sleeps 4 - 2 Queen Beds ## You may also like Ad ![3 outdoor pools, cabanas (surcharge), pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1160000/1151600/1151540/3387fb5f_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Vivid Playa Del Carmen - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-BALAM-Playa-15-Th-Ave.h84105035.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-BALAM-Playa-15-Th-Ave.h84105035.Hotel-Information) ## About the area Located near a private beach, BALAM Playa - 15 Th. Ave is in Downtown Playa del Carmen, a neighborhood in Playa del Carmen. The area's natural beauty can be seen at Playa del Carmen Main Beach and Playacar Beach, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. [Visit our Playa del Carmen travel guide](https://www.expedia.ca/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62403%2C-87.07664&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=uU_QOQjAWpZPlKb0idvJGHBhovk=) 15 Avenida Nte Centro, Playa del Carmen, QROO, 77710 ### What's nearby - Quinta Avenida \- 2 min walk \- 0.2 km - Playa del Carmen Main Beach \- 3 min walk \- 0.3 km - Playa del Carmen Maritime Terminal \- 5 min walk \- 0.4 km - Playacar Beach \- 5 min walk \- 0.4 km - Central Square \- 9 min walk \- 0.8 km ### Getting around - Cancun Intl. Airport (CUN) - 47 min drive ### Restaurants - ‪Pollos El Pechugon - ‬2 min walk - ‪Burger Playa - ‬2 min walk - ‪Marley Coffee - ‬2 min walk - ‪Asadero El Pollo - ‬2 min walk - ‪primer plato - ‬2 min walk ## About this property ### BALAM Playa - 15 Th. Ave Hotel near Quinta Avenida Close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, BALAM Playa - 15 Th. Ave provides free continental breakfast, a beach bar, and more. Stay connected with free in-room WiFi. Additional perks include: - An outdoor pool - Self parking (surcharge), a porter/bellhop, and a 24-hour front desk - Luggage storage, concierge services, and tour/ticket assistance - Guest reviews speak highly of the helpful staff Room features All guestrooms are individually furnished, and offer comforts such as first-run movies and air conditioning, in addition to thoughtful touches like free WiFi and sound-insulated walls. More conveniences in all rooms include: - Bathrooms with heated floors and showers - 40-inch Smart TVs with Netflix, streaming services, and premium channels - Wardrobes/closets, full-sized refrigerators/freezers, and first-run movies ## Similar properties ![Interior detail](https://images.trvl-media.com/lodging/5000000/4260000/4252500/4252472/f48d7503.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Bosque Caribe , 5th Av Zone Downtown Playa del Carmen - Pool - Free WiFi - Air conditioning - Parking available 7.6 Good 340 reviews CA $35 CA $47 total includes taxes & fees Jan 20 - Jan 21 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=4252472&PinnedHotelID=4252472&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/10000000/9120000/9118800/9118779/a012a9b7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Beach House Hotel Downtown Playa del Carmen - Free WiFi - Air conditioning - Housekeeping - 24/7 front desk 7.8 Good 486 reviews CA $39 CA $52 total includes taxes & fees Feb 19 - Feb 20 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=9118779&PinnedHotelID=9118779&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/4000000/3580000/3575300/3575261/6f86acb1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Maya Turquesa - Playa del Carmen Downtown Playa del Carmen - Pool - Breakfast included - Kids pool - Free WiFi 6.6 336 reviews CA $77 CA $97 total includes taxes & fees Feb 17 - Feb 18 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-17&endDate=2026-02-18&selected=3575261&PinnedHotelID=3575261&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas](https://images.trvl-media.com/lodging/115000000/114210000/114209500/114209419/a1ddeb59.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MULUC Playa Gonzalo Guerrero - Pool - Pet friendly - Free WiFi - Air conditioning 7.0 Good 43 reviews CA $30 CA $41 total includes taxes & fees Feb 19 - Feb 20 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=114209419&PinnedHotelID=114209419&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/93000000/92510000/92502500/92502420/352952e4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MAYAB Playa - 5Th. 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Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Property Registration Number HSR190307TC4 ### We should mention This property does not have elevators Pool access available from 8:00 AM to 11:00 PM ### Property is also known as BALAM Playa - 15 Th. Ave Hotel BALAM Playa - 15 Th. Ave Playa del Carmen BALAM Playa - 15 Th. Ave Hotel Playa del Carmen ## Frequently asked questions ### Does BALAM Playa - 15 Th. Ave have a pool? ### How much does it cost to stay at BALAM Playa - 15 Th. Ave? ### Is BALAM Playa - 15 Th. Ave pet-friendly? ### How much is parking? ### What time is check-in at BALAM Playa - 15 Th. Ave? ### What time is check-out at BALAM Playa - 15 Th. Ave? ### Where is BALAM Playa - 15 Th. Ave located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## BALAM Playa - 15 Th. Ave Reviews 6.2 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 6.0 Cleanliness ### 6.0 Amenities ### 6.2 Staff & service ### 5.6 Property conditions & facilities 10 - Excellent 64 8 - Good 58 6 - Okay 59 4 - Poor 32 2 - Terrible 70 ## Reviews ### 6/10 Okay #### Lawrence Ross Dec 30, 2025 Liked: Cleanliness, amenities, property conditions & facilities Nothing special.Room was clean.Pesonally little nosey for me ##### Lawrence Ross Stayed 2 nights in Dec 2025 ### 8/10 Good #### Satender Singh Dec 6, 2025 Liked: Cleanliness, property conditions & facilities Everything good ##### Satender Singh Stayed 6 nights in Nov 2025 ### 6/10 Okay #### Berlie Dec 22, 2025 Liked: Staff & service It was a good cost effective place to stay while waiting to transfer to our booked resort. It is in walking distance to accessible beaches, shopping, and entertainment. If you do not want an all inclusive resort, but want an affordable place to stay for a holiday and just need a place to put your head at night, this might be your place. There are no safes to keep valuables in the room and the doors to the rooms are not the most secure. ##### Berlie Stayed 1 night in Dec 2025 ### 10/10 Excellent #### James Oct 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice folks, room very clean , convenience store steps away. , 200 yards ( or so) to the beach. Lots of food options nearby. A/C was awesome. ##### James Stayed 5 nights in Oct 2025 ### 10/10 Excellent #### Kazuhiko Jun 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff is very kind for me. ##### Kazuhiko Stayed 4 nights in Jun 2025 ### 2/10 Terrible #### Niket Mar 15, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities The location is good; however, the property is terrible like a roadside lodge with old torn bedsheets, bed bugs, smell, etc. ##### Niket ### 8/10 Good #### James Feb 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location. Close to 5th Ave. Good value for the price. Needs instructions for operating TV. ##### James Stayed 1 night in Feb 2025 ### 6/10 Okay #### Neys May 6, 2025 Liked: Cleanliness Disliked: Property conditions & facilities, room comfort #### can't complain for the price I paid Pros: room was big & clean, bathroom was clean, wifi worked great in the room Cons: room was dark, bathroom shower leaked nonstop, beds were hard & uncomfortable ##### Neys Stayed 6 nights in Apr 2025 ### 6/10 Okay #### Marcos Jul 10, 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Motel like style in the US. Good clean rooms. Not so great clean outdoors furnishings. Good for 1 or 2 nites if you're only want to sleep. Poor breakfeast experience. Some hostels are better. Overwall did what I wanted, 1 nite stay, convinient location, cheap. Cant take coffe mug to room. You get what u pay, dont expect much, but works for some. It did for me. 5 star to cleaning lady and the male staff member front desk. Good stay if you dont mind the above. ##### Marcos Stayed 1 night in Jul 2025 ### 6/10 Okay #### GEORGE May 6, 2025 Liked: Cleanliness Disliked: Property conditions & facilities, room comfort #### Ummm A tile fell off the shower wall as I was bathing. Scared the crap out of me because it was rather big. I had to gingerly pick up the pieces so I wouldn't cut my foot stepping out of the shower. Management didn't seem too concerned when I told them. Bed was hard. Wifi was nonexistent in my room. A/c worked great & the pool was nice ##### GEORGE Stayed 4 nights in May 2025 ### 4/10 Poor #### Marilyn Francis Dec 16, 2024 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Balam Playa is a basic hotel, as expected. The hotel is kept very clean and it was quiet. Most of the staff were friendly and accommodating. Location great. The furnishings were old and uncomfortable, and in some cases in bad repair. The pool is small but well tended. The pool furnishings, especially the lounge chairs, were in rough shape with old torn cushions - not really usable. The room itself was ok. The beds were super hard and one had a spring sticking up in the middle. The built in bedside tables were ok but the bottom shelf on one was broken and unusable. The bathroom was functional. The shower was the worst. Broken shower door with chunks of glass missing, the tracks didn't work properly and difficult to move. The water was very undependable. Very low/slow pressure, took several minutes for the hot water to get there, but when it did, it got super hot (difficult to control temperature - either super hot or cold). The last day, there was no hot water at 8 am. In fact, the hot water was just cutoff and no water came out at all. We had one issue with a blown lightbulb in the bathroom, and staff very quickly replaced the bulb, for which we were thankful. One staff member got very angry with me for borrowing two glasses from the kitchen (there were none in the rooms). The amenities in the room were limited - extas included a bar-sized fridge, tv (your own streaming accounts req'd), air conditiong and ceiling fan. No extras in bath. Wifi worked well ##### Marilyn Francis Stayed 7 nights in Dec 2024 ### 10/10 Excellent #### Raymond Dec 18, 2025 Liked: Cleanliness, amenities, property conditions & facilities Excellent ##### Raymond Stayed 28 nights in Nov 2025 ### 6/10 Okay #### colette Marie Jan 5, 2026 Liked: Cleanliness, amenities More cleaning of the rooms. Better water pressure in shower. ##### colette Marie Stayed 11 nights in Dec 2025 ### 10/10 Excellent #### Phetnikone Jun 12, 2025 Liked: Staff & service, amenities, property conditions & facilities Simple hotel ##### Phetnikone Stayed 3 nights in Jun 2025 ### 2/10 Terrible #### Perla Gisel Oct 21, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Horrible ##### Perla Gisel Stayed 3 nights in Oct 2025 ### 8/10 Good #### VICTOR May 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quiet and it has about everything you need ##### VICTOR Stayed 4 nights in May 2025 ### 6/10 Okay #### Julian Aug 18, 2025 Liked: Cleanliness No bad to stay, good location, AC on room, Parking not available, Breakfast is not good, don't include it, ##### Julian Stayed 7 nights in Jul 2025 ### 8/10 Good #### Dimitri Jan 12, 2025 Liked: Property conditions & facilities Disliked: Cleanliness Cosy place with a nice walking distance to the beach. ##### Dimitri Stayed 5 nights in Jan 2025 ### 6/10 Okay #### Pablo Aug 9, 2025 Disliked: Staff & service, property conditions & facilities very noisy in my experience ##### Pablo Stayed 2 nights in Aug 2025 ### 2/10 Terrible #### Tyler Sep 17, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I was unable to check in as they tried to shake me down for extra money, and then Expedia would not refund my money ##### Tyler Stayed 2 nights in Sep 2025 ### 2/10 Terrible #### redouane zaid Nov 15, 2025 Disliked: Cleanliness, amenities, property conditions & facilities the front desk at the hotel were rude the toilet was leaking for 2 days. once they fixed it started leaking again. i asked them to give me another room. they said all of them were full which was a lie because most of the room next to me were vacant. so i asked for general manager to talk to. they told me he is in meeting at 12pm one hour later the guy in front desk told me i have a room in second floor i told him i am disabled he said there is nothing i can do for u. i was really mad and unhappy:(:(:( ##### redouane zaid Stayed 10 nights in Sep 2025 ### 10/10 Excellent #### Chris Apr 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities I, like ##### Chris Stayed 1 night in Apr 2025 ### 2/10 Terrible #### Fidel Sep 6, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities The property lost power , they didn’t help at nothing on all , they didn’t had the possibility to relocate on another hotel … not power , not air conditioner, not water … you couldn’t take showers, you couldn’t sleep in suffocate room, the toilet was full of pee & poo about 3 days , you couldn’t charge your cell phone..so , my staying wasn’t nothing fine… was a bad experience in this Balam playa hotel … I won’t be there never again 👎 ##### Fidel Stayed 15 nights in Aug 2025 ### 2/10 Terrible #### William Apr 10, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This is a horrible hotel they used photos that are not the true thing false avertisment ##### William Stayed 5 nights in Apr 2025 ### 8/10 Good #### Uriel Esparza May 13, 2024 Liked: Cleanliness, staff & service, amenities Close to beach ##### Uriel Esparza Stayed 4 nights in May 2024 ## Expedia's Latest Trends ### Hotels > [Sandos Playacar All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Zilara-Riviera-Maya-Adults-Only-All-Inclusive.h906203.Hotel-Information) > > [Ocean Maya Royale - 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