Title: Hotel Autentico Vertical Playa Del Carmen - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Autentico Vertical Playa Del Carmen Hotel with a rooftop terrace, 6-minute walk to Playa del Carmen Main Beach ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/84000000/83360000/83357600/83357526/0b5c6110.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Premium bedding, down comforters, in-room safe, desk](https://images.trvl-media.com/lodging/84000000/83360000/83357600/83357526/8b346a9c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/84000000/83360000/83357600/83357526/6bce7090.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/84000000/83360000/83357600/83357526/4498c489.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Romantic Room | View from room](https://images.trvl-media.com/lodging/84000000/83360000/83357600/83357526/36d2b400.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Auténtico Vertical Playa del Carmen is conveniently located near Mamitas Beach and Playa del Carmen Main Beach. Enjoy the rooftop retreat, outdoor pool, and free bike rentals. The attentive staff offers helpful service. Amenities include dry cleaning and high-speed WiFi. 9.0 Wonderful ## Popular amenities - Pool - Housekeeping - 24/7 front desk - Laundry - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Nov. 5 - Nov. 6](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=83357526&PinnedHotelID=83357526&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=83357526&PinnedHotelID=83357526&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 6 - Nov. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=83357526&PinnedHotelID=83357526&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=83357526&PinnedHotelID=83357526&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=83357526&PinnedHotelID=83357526&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=83357526&PinnedHotelID=83357526&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=83357526&PinnedHotelID=83357526&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=83357526&PinnedHotelID=83357526&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ![Deluxe Room](https://images.trvl-media.com/lodging/84000000/83360000/83357600/83357526/be5b1709.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 8.0 Very good 4 reviews ### Highlights Air conditioning TV Pillow menu Down duvet Blackout drapes/curtains Premium bedding Private bathroom Hair dryer - 194 sq ft - Sleeps 2 - 1 Queen Bed ![Superior Room](https://images.trvl-media.com/lodging/84000000/83360000/83357600/83357526/e3364784.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room 8.4 Very good 7 reviews ### Highlights Balcony Air conditioning TV Pillow menu Down duvet Blackout drapes/curtains Premium bedding Private bathroom - 248 sq ft - Sleeps 2 - 1 King Bed ![Romantic Room | View from room](https://images.trvl-media.com/lodging/84000000/83360000/83357600/83357526/36d2b400.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Romantic Room ### Highlights Patio Private outdoor hot tub Air conditioning TV Pillow menu Down duvet Blackout drapes/curtains Premium bedding - 452 sq ft - Sleeps 2 - 1 King Bed ![Premium Room](https://images.trvl-media.com/lodging/84000000/83360000/83357600/83357526/4269ddc8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room 10.0 Exceptional 2 reviews ### Highlights Balcony Air conditioning TV Pillow menu Down duvet Blackout drapes/curtains Premium bedding Private bathroom - 538 sq ft - Sleeps 3 - 1 King Bed and 1 Large Twin Sofa Bed ## You may also like Ad ![Outdoor pool](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/d643cec7.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Fives Downtown Hotel - Curio Collection by Hilton Downtown Playa del Carmen - Pool - Spa - Pet-friendly - Free WiFi 8.8 Excellent 675 reviews CA $153 CA $192 total includes taxes & fees Nov 11 - Nov 12 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Fives-Downtown-Hotel-Residences.h19138867.Hotel-Information?chkin=2025-11-11&chkout=2025-11-12&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=f6f28cd0-9aca-4ca0-91e2-ce21a9f5672a&top_cur=CAD) Ad ![6 restaurants, breakfast, lunch, dinner served; 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Autentico-Vertical-Playa-Del-Carmen.h83357526.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Autentico-Vertical-Playa-Del-Carmen.h83357526.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63633%2C-87.06666&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=XzB08eGEX4_7wIY_YmwThdFXqxM=) 10 Avenida Norte entre calle 38 y 40, 16, Playa del Carmen, ROO, 77720 #### What's nearby - Quinta Avenida - 5 min walk - 0.5 km - Mamitas Beach - 8 min walk - 0.7 km - Playa del Carmen Main Beach - 8 min walk - 0.7 km - Playa del Carmen Maritime Terminal - 8 min drive - 2.5 km - Playacar Golf Club - 14 min drive - 5.3 km #### Getting around - Cancun Intl. Airport (CUN) - 48 min drive #### Restaurants - ‪Las Hijas de la Tostada - ‬2 min walk - ‪Mariskinky - ‬1 min walk - ‪Ah Cacao Chocolate Café - ‬2 min walk - ‪La Brioche De Playa - ‬2 min walk - ‪Tacos El Cuñao - ‬2 min walk ## About this property ### Hotel Autentico Vertical Playa Del Carmen Hotel near Quinta Avenida Located close to Mamitas Beach and Playa del Carmen Main Beach, Hotel Autentico Vertical Playa Del Carmen provides a rooftop terrace and dry cleaning/laundry services. Guests can connect to free in-room WiFi. Additional perks include: - An outdoor pool along with sun loungers - Bike rentals, a 24-hour front desk, and concierge services - A front-desk safe, scooter rentals, and an elevator - Outdoor furniture, tour/ticket assistance, and luggage storage - Guest reviews speak highly of the helpful staff Room features All guestrooms at Hotel Autentico Vertical Playa Del Carmen boast comforts such as premium bedding and pillow menus, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces. Guest reviews speak positively of the clean rooms at the property. Extra conveniences in all rooms include: - Rainfall showers, hair dryers, and shampoo - 42-inch TVs with streaming services and digital channels - Wardrobes/closets, daily housekeeping, and desks ## Similar properties ![Aerial view](https://images.trvl-media.com/lodging/1000000/900000/892200/892167/6ada8d80.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sandos Playacar All Inclusive Playacar - Pool - Hot tub - All-inclusive - Spa 7.6 Good 1,398 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=892167&PinnedHotelID=892167&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/9000000/8440000/8430200/8430158/1f6cb029.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Anah Suites Downtown Playa del Carmen - Pool - Pet-friendly - Parking included - Free WiFi 8.2 Very good 328 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=8430158&PinnedHotelID=8430158&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/110000000/109520000/109516300/109516232/a53ad6f5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ocean Boutique Condos Luis Donaldo Colosio - Pool - Kitchen - Pet-friendly - Parking included 9.2 Wonderful 69 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=109516232&PinnedHotelID=109516232&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/99000000/98230000/98228500/98228477/e1e3f207.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Discover Luxury Living: Spacious 3-Bedroom Retreats at Azul Playacar! 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Check-in end time: anytime Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Renovations and closures This property is closed from April 4 2025 to December 31 2026 (dates subject to change). ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: MXN 1500 per accommodation, per stay We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Property Registration Number VS220427BS0 ## Frequently asked questions ### Does Hotel Autentico Vertical Playa Del Carmen have a pool? > Yes, this property has an outdoor pool. ### Is Hotel Autentico Vertical Playa Del Carmen pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Autentico Vertical Playa Del Carmen? > Hotel Autentico Vertical Playa Del Carmen doesn't offer parking. ### What time is check-in at Hotel Autentico Vertical Playa Del Carmen? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at Hotel Autentico Vertical Playa Del Carmen? > Check-out is at noon. ### Where is Hotel Autentico Vertical Playa Del Carmen located? > Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Autentico Vertical Playa Del Carmen Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 137 8 - Good 49 6 - Okay 12 4 - Poor 8 2 - Terrible 7 ### 9.4/10 Cleanliness ### 9.4/10 Staff & service ### 9.0/10 Amenities ### 9.0/10 Property conditions & facilities ### 9.0/10 Eco-friendliness ### 10/10 Excellent #### Kenton Mar 4, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great little hotel. We loved the roof top pool area and the convenient location . ##### Kenton Stayed 3 nights in Feb 2024 ### 8/10 Good #### gabriela Feb 26, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice hotel with very friendly stuff 😊 ##### gabriela Stayed 1 night in Feb 2023 ### 10/10 Excellent #### John Feb 19, 2023 Liked: Staff & service, amenities, property conditions & facilities Nice design, location and value. ##### John Stayed 1 night in Feb 2023 ### 10/10 Excellent #### Robert Feb 26, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location Professional service Secure ##### Robert Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Michael Feb 19, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort I was pleasantly surprised by the size of the room. Great location and price. ![](https://a.travel-assets.com/ugc/hotel-reviews/08887BD6FF8CC3AC33773E47FA6D25478E24E58D1708372149694.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/229FE666567D3FC3368B7FF9FA467130C75EB24A1708372149750.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Michael Stayed 5 nights in Feb 2024 ### 10/10 Excellent #### Luis Feb 15, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Room size was great. Everything was super clean and the staff was incredibly helpful. Location was great, close to good bars and restaurants. ##### Luis Stayed 2 nights in Feb 2023 ### 10/10 Excellent #### Roanne Apr 3, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely Time in PDC This was a perfect getaway! The property was close to everything and the staff was professional specially Michael at the front desk! We will stay here again! ##### Roanne Stayed 2 nights in Mar 2023 ### 8/10 Good #### Kimberly Jan 28, 2025 Liked: Cleanliness Disliked: Property conditions & facilities Only issue was limited hot water for shower ##### Kimberly Stayed 10 nights in Jan 2025 ### 10/10 Excellent #### MILAGROS Jul 31, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best choice in this side of Cancun. I chose this hotel after being subjected to the worst hotel on this site - the silver sands boutique hotel. The difference was night & day. Hotel was amazingly clean and had fresh aromas thru out the day. I would not hesitate to stay here again. Excellent location as well. ##### MILAGROS Stayed 4 nights in Jul 2023 ### 10/10 Excellent #### Jonathan Jul 18, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort I would recommend this place. Only thing is that they don’t accept credit or debit cards. I paid cash upon arrival. ##### Jonathan Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### Sebastian Mar 8, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The personnel was very helpful and friendly. They really cared about us having a nice stay. The hotel itself was modern and pretty cool. We were positivley surprised. Sure, the stairwell is narrow, however the room was fantastic. ##### Sebastian Stayed 2 nights in Mar 2024 ### 6/10 Okay #### Robert Mar 12, 2025 Liked: Cleanliness, staff & service We had to change rooms after the first night because the AC was not working even after they attempted to fix it. We did not have hot water at all during the entire stay which was 7 days. ##### Robert Stayed 7 nights in Jan 2025 ### 4/10 Poor #### Glenn Nov 15, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Looking forward to a hot shower after my trip No hot water plumbing fixtures in poor repair, No water from the hot tap for the sink, When you turn on the shower water comes out the sink and shower head. Turn the shower to hot no water sprays from the shower head. ##### Glenn Stayed 1 night in Nov 2024 ### 2/10 Terrible #### Juan Mar 11, 2024 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities Paid for a room with jacuzzi, there was no water to use it, no hot water, air conditioning leaked water al over the floor, if you were not careful at night you could’ve really hurt yoursefl, we told the staff about the water issues but nothing was done about it ##### Juan Stayed 3 nights in Mar 2024 ### 6/10 Okay #### Verified traveller Feb 11, 2024 Disliked: Cleanliness #### I would stay there again. Friendly front desk. Nice location. Room setup was compact but good. Deficiencies I reported were not completely addressed. Ac unit was repaired but,the drawers under the desktop that did not stay closed was not. That was a safety hazard, that wasn't repaired. Cleaning was not great. There was mold in the shower, and the towels were not all replaced consistently. The bathroom ceiling looked to be moldy. The lounge on the 6th floor is great place to relax. The Hotel is located on a busy street so ther is a bit of traffic noise. Rental bike was nice. ##### Verified traveller Stayed 14 nights in Jan 2024 ### 2/10 Terrible #### Deborah Feb 14, 2023 Liked: Cleanliness Disliked: Staff & service #### Avoid this hotel This hotel has the potential to be good. Great bathrooms and clean. However they are not good with customer service. We experienced leaking through the ceiling in the middle of the night which wet our belongings, and then there was no water in the bathroom in the morning. The hotel apologised and offered us an additional night at a discounted rate! No refunds offered. Having contacted hotels.com half a dozen times now, they are unable to get in touch with the hotel who doesn’t answer the phone or emails. In the end I gave up as it is a waste of my time trying to chase my refund request. Hotels.com have been good with customer service and have offered my a voucher for my trouble but this hotel should not be available on their site in my opinion. ##### Deborah Stayed 1 night in Jan 2023 ### 8/10 Good #### CARLOS Apr 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities No había realmente agua caliente en la habitación aunque se reporto comentaron que si pero era agua tibia (ambiente). ##### CARLOS Stayed 4 nights in Mar 2025 ### 8/10 Good #### Catherine Apr 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great spot great hotel no hot water. ##### Catherine Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Carmita Apr 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Awesome property, Cool artwork and staff. What a great stay! ☺️ ##### Carmita Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Angeles Mar 10, 2025 Liked: Cleanliness, staff & service, property conditions & facilities El hotel es muy bonito. ##### Angeles Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Victor Mar 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente calidad en la habitación, amplia y confortable ##### Victor Stayed 3 nights in Mar 2025 ### 6/10 Okay #### Dawndi Mar 3, 2025 Good location close to Chedraui and Oxxo. Very good bakery across the street. Pillows were hard and lumpy, had a hard time getting toilet paper and towels. TV did not work as well. ##### Dawndi Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Chase Feb 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Clean and exactly as described ##### Chase Stayed 3 nights in Feb 2025 ### 8/10 Good #### Bárbara Feb 21, 2025 Liked: Cleanliness, staff & service, amenities Estaban falllando los aires acondicionados, el cuarto estaba húmedo y caliente porque solo puedes prenderlo al introducir tu tarjeta de entrada al cuarto, creo que eso es algo que deberían de cuidar. Así como las almohadas terribles. El lounge de arriba era como un invernadero, si cuidasen esto sería muy agradable la estancia. ##### Bárbara Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Julee Feb 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Comfortable, clean room Comfortable, clean room. 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