Title: Aruma Hotel - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Aruma Hotel Hotel in Playa del Carmen, steps from Quinta Avenida ![Sundeck](https://images.trvl-media.com/lodging/4000000/3860000/3852200/3852192/b75dd315.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/4000000/3860000/3852200/3852192/5378e7cf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Double Room, 2 Double Beds](https://images.trvl-media.com/lodging/4000000/3860000/3852200/3852192/512eb071.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Double Room, 2 Double Beds](https://images.trvl-media.com/lodging/4000000/3860000/3852200/3852192/ac92b328.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room, 1 King Bed](https://images.trvl-media.com/lodging/4000000/3860000/3852200/3852192/28a6c134.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Aruma Hotel offers a peaceful escape in central Playa del Carmen. Guests can relax on the terrace or cool off in the pool. Amenities include WiFi, tour assistance, luggage storage, and a secure front-desk safe. 7.6 Good ## Popular amenities - Housekeeping - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Nov. 18 - Nov. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=3852192&PinnedHotelID=3852192&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=3852192&PinnedHotelID=3852192&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 19 - Nov. 20](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=3852192&PinnedHotelID=3852192&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=3852192&PinnedHotelID=3852192&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 21 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=3852192&PinnedHotelID=3852192&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=3852192&PinnedHotelID=3852192&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=3852192&PinnedHotelID=3852192&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=3852192&PinnedHotelID=3852192&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 2 of 2 rooms ![Standard Double Room, 2 Double Beds](https://images.trvl-media.com/lodging/4000000/3860000/3852200/3852192/5aba5441.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 2 Double Beds 7.4 Good 3 reviews ### Highlights Air conditioning TV Blackout drapes/curtains Ceiling fan Private bathroom Cable channels Desk Wardrobe or closet - 65 sq ft - Sleeps 4 - 2 Double Beds ![Standard Room, 1 King Bed](https://images.trvl-media.com/lodging/4000000/3860000/3852200/3852192/39ef2d34.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed ### Highlights Air conditioning TV Blackout drapes/curtains Ceiling fan Private bathroom Cable channels Desk Wardrobe or closet - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Aruma-Hotel.h3852192.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Aruma-Hotel.h3852192.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62759%2C-87.07295&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=QL_D36EwzhaTVdrt4O7mTYHciUI=) Av 10 No. 2 entre 10 y 10 Bis, Col Centro, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida - 1 min walk - 0.1 km - Playa del Carmen Main Beach - 3 min walk - 0.3 km - Central Square - 3 min walk - 0.3 km - Mamitas Beach - 8 min walk - 0.7 km - Playa del Carmen Maritime Terminal - 13 min walk - 1.1 km #### Getting around - Cancun Intl. Airport (CUN) - 49 min drive #### Restaurants - ‪Ilios restaurant - ‬1 min walk - ‪Bovino's - ‬1 min walk - ‪La Chancla - ‬1 min walk - ‪La Cochi-loka - ‬1 min walk - ‪Ipanemas Steak House - ‬1 min walk ## About this property ### Aruma Hotel Hotel near Quinta Avenida Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Aruma Hotel provides amenities like a terrace. Stay connected with free in-room WiFi. Other perks at this hotel include: - Tour/ticket assistance, smoke-free premises, and luggage storage Room features All guestrooms at Aruma Hotel offer perks such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - 32-inch TVs with cable channels - Wardrobes/closets, daily housekeeping, and desks ## Similar properties ![Front of property](https://images.trvl-media.com/lodging/3000000/2690000/2682700/2682652/d19ad8e9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Hacienda Maria Bonita Downtown Playa del Carmen - Pool - Free WiFi - Air conditioning - Breakfast available 8.0 Very good 480 reviews CA $46 CA $60 total includes taxes & fees Nov 19 - Nov 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=2682652&PinnedHotelID=2682652&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach nearby, beach bar](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/253174cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BALAM Playa - 15 Th. 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Air conditioning - Breakfast available 7.4 Good 378 reviews CA $42 CA $55 total includes taxes & fees Dec 4 - Dec 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=6262103&PinnedHotelID=6262103&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available ### Conveniences - Luggage storage ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only - Well-lit path to entrance ### More - 1 building - 3 floors - Built in 2002 - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch TV with cable channels ### More - Access via exterior corridors - Air conditioning - Desk - Laptop workspace ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 6:00 PM Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out fee: MXN 200 ### Special check-in instructions There is no front desk at this property The check-in location differs from the property location; go to: \[10 Av Norte 215, Playa del Carmen, (Hotel Hacienda María Bonita)\] The host will greet guests on arrival If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Host will greet you ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Children can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Late check-out fee: MXN 200 The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties Only registered guests are allowed in the guestrooms This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Maya Playa del Carmen Sasha Hotel Playa del Carmen Sasha Playa del Carmen Sasha Hotel Riviera Maya/Playa Del Carmen, Mexico Aruma Hotel Hotel Aruma Hotel Playa del Carmen Aruma Hotel Hotel Playa del Carmen ## Frequently asked questions ### Is Aruma Hotel pet-friendly? > No, only service animals are welcome at the property. ### How much is parking? > This property doesn't offer parking. ### What time is check-in at Aruma Hotel? > Check-in start time: 3 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours. ### What time is check-out at Aruma Hotel? > Check-out is at noon. Late check-out is available for MXN 200. ### Where is Aruma Hotel located? > Located in Downtown Playa del Carmen, this hotel is steps from Calle 12 and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Aruma Hotel Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 82 8 - Good 43 6 - Okay 27 4 - Poor 19 2 - Terrible 21 ### 8.2/10 Cleanliness ### 8.0/10 Staff & service ### 7.4/10 Amenities ### 7.6/10 Property conditions & facilities ### 7.6/10 Eco-friendliness ### 10/10 Excellent #### Milagro de Jesús Apr 22, 2025 Liked: Property conditions & facilities Todo excelente ##### Milagro de Jesús Stayed 1 night in Apr 2025 ### 2/10 Terrible #### Liran Jan 9, 2025 Liked: Staff & service Disliked: Property conditions & facilities Best location but not m reely nice place ##### Liran Stayed 1 night in Jan 2025 ### 6/10 Okay #### Manuel Oct 16, 2024 Disliked: Property conditions & facilities Bueni ##### Manuel Stayed 4 nights in Oct 2024 ### 8/10 Good #### Dharma Apr 29, 2025 Liked: Cleanliness, staff & service, property conditions & facilities This is an overall nice hotel in a convenient location. Basic rooms, you have to give a deposit for blankets. Only 1 block from the beach and directly across from Coco Bongo. People are loud ALL NIGHT out on the street. I just put on white noise to sleep. Staff was very nice and they had private security at night ##### Dharma Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Samantha Nov 17, 2024 Liked: Cleanliness Agradable ##### Samantha Stayed 1 night in Nov 2024 ### 2/10 Terrible #### Joe May 26, 2025 Disliked: Cleanliness, amenities, property conditions & facilities Pics are BS ##### Joe Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Yampier Jul 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ok ##### Yampier Stayed 1 night in Apr 2025 ### 2/10 Terrible #### Johanna Mar 8, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities It was the most horrible place I have been. ##### Johanna Stayed 3 nights in Mar 2024 ### 2/10 Terrible #### Inja Mar 6, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities no staff at the property and widow was not locked. I feel dangerous. do not stay this property. this building need to be reorganization. ##### Inja Stayed 1 night in Mar 2025 ### 6/10 Okay #### James Al Feb 26, 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities No hot water in the shower and you need to flush the toilet bowl multiple times. But the staff are friendly ##### James Al Stayed 5 nights in Feb 2025 ### 4/10 Poor #### Jordan Feb 22, 2024 Disliked: Cleanliness, amenities, property conditions & facilities The code to the door lock malfunctioned multiple times. They didn’t have extra towels to supply when needed. If you just a place to sleep close to 5th street and the beach this is good for that. ##### Jordan Stayed 7 nights in Feb 2024 ### 2/10 Terrible #### Maria Jan 3, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities It was not like the pictures. The bathroom made noise all night long. It was not a good experience. ##### Maria Stayed 3 nights in Dec 2024 ### 2/10 Terrible #### Mercedes Apr 14, 2024 Disliked: Cleanliness, amenities, property conditions & facilities Arriving at the check-in of this hotel I could feel a strong stench of sewage from the lobby inside. Much worse, there is no elevator, and therefore the lobby is very dirty. Thinking times before booking will make your vacation a nightmare. ##### Mercedes Stayed 7 nights in Apr 2024 ### 4/10 Poor #### Verified traveller Feb 21, 2025 Disliked: Cleanliness, property conditions & facilities, room comfort #### Disappointing Terrible smell in room. Very noisy. Much of the room is either falling apart or in need of an update. Very disappointing ##### Verified traveller Stayed 1 night in Feb 2025 ### 8/10 Good #### Alejandro Nov 24, 2023 Liked: Cleanliness, staff & service, amenities I liked the localization, I didnt enjoy the beach club. I liked the pool, I didnt like the TV was blocked. I liked the food in another hotel, I dint like that it was mandatory to pay for it. I liked the room but the hotel needs general maintenance. Thank you. ##### Alejandro Stayed 2 nights in Nov 2023 ### 6/10 Okay #### Kathryn Nov 11, 2022 Liked: Staff & service, amenities Disliked: Property conditions & facilities Great staff! Clean rooms but there was a lot of mold on the property, but not in the room. The sliding glass door to the balcony didn’t lock and it was a shared balcony! My friends room had no blanket. ##### Kathryn Stayed 1 night in Nov 2022 ### 6/10 Okay #### Eugene Jan 16, 2024 Liked: Cleanliness Very loud music until about 4:30 a.m. I mean VERY loud and I was on the 3rd floor. If you can look (or hear) past that its ok. ##### Eugene Stayed 1 night in Jan 2024 ### 2/10 Terrible #### Owen, Montreal Mar 1, 2023 Disliked: Cleanliness, property conditions & facilities The staff tried to be helpful after asking a few times to be moved. The smell in the first two rooms they put us in was so horrible I slept on the balcony the first night cause the smell was nauseating that was coming from the sewer pipe in the bathroom. Very noisy in the front. They put us in a room in the back and ithe smell wasn't as bad and it was quieter. Breakfast was good and served buffet style. ##### Owen Stayed 2 nights in Feb 2023 ### 6/10 Okay #### Benett Nov 10, 2022 Liked: Cleanliness, staff & service, amenities Disliked: Property conditions & facilities Pros: generally nice, great location, friendly staff, rooftop is great Cons: they hit me with a mandatory fee in person for breakfast and beach club entry. They didn't have change. Low water pressure in the bathroom. No one came to clean my room while I was there. ##### Benett ### 10/10 Excellent #### RENE ANTONIO RUANOVA Sep 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities habitación limpia, hotel seguro buen servicio ##### RENE ANTONIO RUANOVA Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### Hugo Aug 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me gustó,volvería !! ##### Hugo Stayed 1 night in Aug 2025 ### 10/10 Excellent #### RENE ANTONIO RUANOVA Aug 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Un hotel bien ubicado en playa del carmen,de fácil acceso,seguro y buen servicio ##### RENE ANTONIO RUANOVA Stayed 12 nights in Jul 2025 ### 10/10 Excellent #### Arturo Aug 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy buena Atención ##### Arturo Stayed 3 nights in Jul 2025 ### 8/10 Good #### Luz del Carmen Jul 31, 2025 Liked: Cleanliness, amenities, property conditions & facilities La atención es regular. Sin embargo deben actualizar la información que te envían cuando reservas. Te indican que debes ir a otro hotel por las llaves. ##### Luz del Carmen Stayed 1 night in Jul 2025 ### 8/10 Good #### Evelyn Jun 29, 2025 Liked: Amenities Un poco de olor a humedad ##### Evelyn Stayed 1 night in Jun 2025 ## Expedia's Latest Trends ### Hotels > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Zilara-Riviera-Maya-Adults-Only-All-Inclusive.h906203.Hotel-Information) > > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Hotel Riu Playacar - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Playacar-All-Inclusive.h580668.Hotel-Information) > > [Paradisus Playa del Carmen – Riviera Maya - 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