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Private beach, white sand, free beach shuttle, sun-loungers
Private beach, white sand, free beach shuttle, sun-loungers
Private beach, white sand, free beach shuttle, sun-loungers
3 outdoor pools, pool loungers

Guest reviews

4.7/5 Exceptional
277 reviews
Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet Friendly
  • Air conditioning
  • Spa

Map

Explore the area

Popular LocationEl Camaleon Mayakoba Golf Course11 min walk
Popular LocationTres Rios Ecopark7 min drive
Popular LocationGrand Coral Golf Riviera Maya15 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)45 min drive

Choose dates to view prices

  • Suite, Lagoon View

    Room amenities

    • 538 sq ft
    • Lagoon view
    • Sleeps 4
    More detailsSuite, Lagoon View
  • Room, 2 Double Beds, Lagoon View

    Room amenities

    • 538 sq ft
    • Lagoon view
    • Sleeps 4
    More detailsRoom, 2 Double Beds, Lagoon View
  • Room, 1 King Bed, Lagoon View

    Room amenities

    • 538 sq ft
    • Lagoon view
    • Sleeps 3
    More detailsRoom, 1 King Bed, Lagoon View
  • Suite (Beach Area)

    Room amenities

    • 1292 sq ft
    • Lagoon view
    • Sleeps 4
    More detailsSuite (Beach Area)
  • Room, 2 Double Beds (Beach Area)

    Room amenities

    • 538 sq ft
    • Lagoon view
    • Sleeps 4
    More detailsRoom, 2 Double Beds (Beach Area)
  • Room, 1 King Bed (Beach Area)

    Room amenities

    • 538 sq ft
    • Lagoon view
    • Sleeps 3
    More detailsRoom, 1 King Bed (Beach Area)
  • Studio, Ocean View

    Room amenities

    • 700 sq ft
    • Ocean view
    • Sleeps 3
    More detailsStudio, Ocean View
  • Suite, Accessible (Andaz)

    Room amenities

    • 1292 sq ft
    • Lagoon view
    • Sleeps 4
    More detailsSuite, Accessible (Andaz)
  • Room, 2 Double Beds

    Room amenities

    • 538 sq ft
    • Lagoon view
    • Sleeps 4
    More detailsRoom, 2 Double Beds
  • Room, 1 King Bed

    Room amenities

    • 538 sq ft
    • Lagoon view
    • Sleeps 3
    More detailsRoom, 1 King Bed
  • Studio, Beachfront

    Room amenities

    • Ocean view
    • Sleeps 3
    More detailsStudio, Beachfront
  • Room, 2 Double Beds, Beachfront

    Room amenities

    • Ocean view
    • Sleeps 4
    More detailsRoom, 2 Double Beds, Beachfront
  • Room, 1 King Bed, Beachfront

    Room amenities

    • Ocean view
    • Sleeps 3
    More detailsRoom, 1 King Bed, Beachfront

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Playa del Carmen

Located in Playa del Carmen, Andaz Mayakoba - a Concept by Hyatt is next to a golf course and on a private beach. Take the opportunity to explore the area for water adventures such as boat tours.

Visit our Playa del Carmen travel guide
Map
Popular Location

What's nearby

  • El Camaleon Mayakoba Golf Course - 11 min walk
  • Tres Rios Ecopark - 7 min drive
  • Playa 88 - 10 min drive
  • Grand Coral Golf Riviera Maya - 15 min drive
  • Punta Esmeralda Beach - 23 min drive

Restaurants

  • Cocina Milagro — 1 min walk
  • Casa Amate — 1 min walk

About this property

Andaz Mayakoba - a Concept by Hyatt

5-star resort with pools, private beach and full-service spa
Catch some rays on Andaz Mayakoba - a Concept by Hyatt's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. All 214 rooms offer free WiFi, iPod docks and flat-screen TVs with cable channels. Other amenities available to guests include 24-hour room service, minibars (stocked with some free items) and premium bedding.
Andaz Mayakoba - a Concept by Hyatt offers 214 forms of air-conditioned accommodation with iPod docking stations and minibars (stocked with some free items). Beds feature premium bedding. Flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Awards and affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQIA) guests.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking
  • Return airport shuttle (surcharge)
  • Free beach shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11 AM: MXN 650 per person
  • 4 restaurants
  • 2 beach bars and 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 18 holes of golf
  • 3 outdoor pools
  • Beach yoga
  • Ecotours
  • Free bike hire
  • Full-service spa
  • Kayaking
  • Mini golf
  • Outdoor tennis court
  • Snorkelling
  • Hot tub
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • Free children's club
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Laundry facilities
  • Mini golf
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Free newspapers in reception
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Russian
  • Spanish

Business services

  • 5 meeting rooms
  • Conference space

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool sunloungers
  • Private beachfront location
  • Terrace

Spa

  • 6 treatment rooms
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Free cots/infant beds
  • Free rollaway beds
  • Linens
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • TV channels
  • Flat-screen TV
  • iPod dock
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)

More

  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in between 3:00 PM and 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 1538 per pet, per night
Food and water bowls are available

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Free rollaway/extra beds!
Free cots (infant beds)

Property payment types

American ExpressMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MXN 650 per person (approximately)
  • Pet fee: MXN 1538 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Can I cancel my reservation for free at Andaz Mayakoba - a Concept by Hyatt and receive a full refund?
Yes, Andaz Mayakoba - a Concept by Hyatt offers free cancellation on select room rates, because flexibility matters! Please refer to Andaz Mayakoba - a Concept by Hyatt cancellation policy on our site for more details about any exclusions or requirements.
Does Andaz Mayakoba - a Concept by Hyatt have a pool?
Yes, this property has 3 outdoor pools.
Is this property pet-friendly?
Yes, pets are allowed at this property. There's a fee of MXN 1538 per pet, per night.
How much is parking at Andaz Mayakoba - a Concept by Hyatt?
Self-parking and valet parking are free at this property.
What time is check-in at Andaz Mayakoba - a Concept by Hyatt?
Check-in is from 3:00 PM to 11:30 PM. After-hours check-in is not available.
What time is check-out at this resort?
Checkout is at noon.
Does Andaz Mayakoba - a Concept by Hyatt provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Andaz Mayakoba - a Concept by Hyatt located?
On a private white sand beach in Playa del Carmen, this resort is within the vicinity of El Camaleon Mayakoba Golf Course, Quinta Avenida and Maroma Beach. Regional attractions also include Mamitas Beach Club and Xcaret Eco Theme Park.

Guest reviews

Overall score and ratings for Andaz Mayakoba - a Concept by Hyatt

4.7
Exceptional
5 - Excellent
221
4 - Good
42
3 - Okay
9
2 - Mediocre
1
1 - Poor
4
4.9
Cleanliness
4.8
Service and Staff
4.7
Amenities
4.9
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Andaz has a beautiful beach, though only umbrellas for the beach chairs, not palapas. This made a difference on windy days when they couldn't open the umbrellas. (We just walked next door to the Fairmont, which does have palapas and allows guests from other Mayakoba hotels to use their facilities.) The restaurants were OK, except for Casa Amate, which was superb even if a bit pricey. It's a large property with over a kilometer from the lagoon area to the beach. There are bikes everywhere, or you can get a golf cart shuttle, though service was a bit pokey at times. It's also very kid friendly, though we (an older couple) didn't find that to be a problem. By comparison, we stayed at the Banyan Tree in the past, which is a considerably more luxurious property. But the price for the Andaz was lower than the other Mayakoba hotels, and you get good value for the money even if not five star luxury. It was nice, but not sure we'll go again.

Stayed 4 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I cannot wait to come back to the Andaz Mayakoba. One of the best vacations I have ever had. The staff is so friendly and welcoming, the rooms are immaculately clean and

Stayed 4 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern. Great staff. Great architecture

Stayed 5 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

beautiful, large sprawling property, very pleasant staff i thought there was a volleyball net and i thought they had a ceviche bar!

Stayed 3 nights in Feb 2020