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Andaz Mayakoba - a Concept by Hyatt

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Private beach, white sand, free beach shuttle, sun loungers
Private beach, white sand, free beach shuttle, sun loungers
Private beach, white sand, free beach shuttle, sun loungers
Private beach, white sand, free beach shuttle, sun loungers
2 outdoor pools, cabanas (surcharge), pool umbrellas

Overview of Andaz Mayakoba - a Concept by Hyatt

Andaz Mayakoba - a Concept by Hyatt

5.0 star property

9.4/10 Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Pet-friendly
  • All-inclusive
Map
Carretera Federal, Cancun-Playa del Carmen Km 298, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationEl Camaleon Mayakoba Golf Course2 min drive
  • Popular LocationTres Rios Ecopark6 min drive
  • Popular LocationGran Coyote Golf8 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)36 min drive

Room options

About this area

Playa del Carmen

Located in Playa del Carmen, Andaz Mayakoba - a Concept by Hyatt is next to a golf course and on a private beach. Shoppers can check out Quinta Avenida, while everyone can enjoy the natural beauty of Maroma Beach and Mamitas Beach. Traveling with kids? Don't miss Xcaret Eco Theme Park. Take an opportunity to explore the area for water adventures such as boat tours and other activities like whale-watching.
Visit our Playa del Carmen travel guideOpens in a new window
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Map

What's nearby

  • El Camaleon Mayakoba Golf Course - 2 min drive
  • Tres Rios Ecopark - 6 min drive
  • Guadalupe Church - 7 min drive
  • Gran Coyote Golf - 8 min drive
  • Punta Esmeralda Beach - 15 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 37 min drive

Restaurants

  • Casa del Lago - 11 min walk
  • Fonda Argentina - 6 min drive
  • Burger Stop - 7 min drive
  • La Brasserie - 7 min drive
  • Koh Thai - 7 min drive

About this property

Andaz Mayakoba - a Concept by Hyatt

5-star aparthotel with pools, private beach, full-service spa
Spend the day catching some rays at Andaz Mayakoba - a Concept by Hyatt's private white sand beach, relaxing by one of the aparthotel's 2 outdoor swimming pools, or pampering yourself at the full-service spa. Each apartment offers free WiFi, an iPod dock, and a flat-screen TV with cable channels. Added amenities include 24-hour room service, free minibar items, and premium bedding. Housekeeping is available on request.
Andaz Mayakoba - a Concept by Hyatt offers 214 air-conditioned accommodations with iPod docking stations and minibars (stocked with some free items). Beds feature premium bedding. Flat-screen televisions come with cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, a health club, and complimentary bicycles are featured at the aparthotel. 2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Naum has 6 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

All-inclusive details

All-inclusive room rates at Andaz Mayakoba - a Concept by Hyatt are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Property is kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Beach

  • Private beach
  • Free beach shuttle
  • Beach umbrellas
  • Beach towels
  • Beach sun loungers

Pool/Spa

  • 2 outdoor pools
  • Sun loungers
  • Umbrellas
  • Spa tub
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • 6 treatment rooms
  • Body treatments
  • Hydrotherapy
  • Body wraps
  • Manicures and pedicures
  • Body scrubs
  • Facials

Internet

  • Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available
  • Free beach shuttle

Family friendly

  • Children stay free (see details)
  • Free children's club
  • Free crib/infant bed
  • Babysitting (surcharge)

Restaurants on site

  • Cocina Milagro
  • Casa Amate
  • Tinta del Pulpo
  • Vegan Bar
  • Sotavento

Food and drink

  • Coffee/tea maker

Dining

  • Full breakfast available for a fee daily 6:30 AM–11 AM: MXN 650 per person
  • 1 restaurant
  • 2 beach bars and 1 bar
  • Stocked minibar (select free items)
  • Couples dining
  • 24-hour room service

Bedrooms

  • Premium bedding
  • Free rollaway/extra beds
  • Bed sheets provided
  • Alarm clock

Bathrooms

  • Shower
  • Eco-friendly toiletries
  • Towels provided
  • Hair dryer
  • Free toiletries

Entertainment

  • Flat-screen TV with cable/satellite service
  • iPod docking station
  • Pay movies

Outdoor areas

  • Terrace
  • Barbecue grill
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry service
  • Laundry facilities

Work spaces

  • 5 meeting rooms
  • Conference space

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals exempt from fees
  • Pet friendly
  • MXN 1538 per pet per night
  • Food and water bowls are available

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Low-height counter and sink
  • No elevators
  • Raised toilet seat
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Free newspapers (lobby)
  • 24-hour front desk

Location highlights

  • Near the ocean
  • Next to a golf course

Things to do

  • 18 holes of golf
  • 24-hour fitness center
  • Mini golf on site
  • Beach yoga on site
  • Aerobics classes on site
  • Ecotours on site
  • Snorkeling on site
  • Kayaking on site
  • Free bicycle rentals on site
  • Golfing on site
  • Yoga classes on site
  • Boat tours nearby
  • Whale watching nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Smoke detector

General

  • 214 rooms
  • 3 floors
  • Built in 2016
  • Romance packages available
  • At least 80% lighting from LEDs

Similar properties

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Playa del Carmen
Playa del Carmen
Apart-hotel
Apart-hotel
5 star
5 star
Business-friendly
Business-friendly
Parking included
Parking included
Hot tub
Hot tub
Guest rating 4.5+
Guest rating 4.5+

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1538 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: MXN 650 per person (approximately)
  • Pet fee: MXN 1538 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

This property does not have elevators
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Andaz Mayakoba Resort Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya
Andaz Mayakoba Concept Hyatt Resort Playa del Carmen
Andaz Mayakoba Concept Hyatt Resort
Andaz Mayakoba Concept Hyatt Playa del Carmen
Andaz Mayakoba Concept Hyatt
az Mayakoba Concept Hyatt l C
Andaz Mayakoba a Concept by Hyatt
Andaz Mayakoba - a Concept by Hyatt Aparthotel
Andaz Mayakoba - a Concept by Hyatt Playa del Carmen
Andaz Mayakoba - a Concept by Hyatt Aparthotel Playa del Carmen

Frequently asked questions

Does Andaz Mayakoba - a Concept by Hyatt have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Andaz Mayakoba - a Concept by Hyatt?

As of Feb 4, 2023, prices found for a 1-night stay for 2 adults at Andaz Mayakoba - a Concept by Hyatt on Feb 5, 2023 start from CA $708.7, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Andaz Mayakoba - a Concept by Hyatt pet-friendly?

Yes, pets are allowed at this property. There's a fee of MXN 1538 per pet, per night. Service animals are exempt from fees.

How much is parking at Andaz Mayakoba - a Concept by Hyatt?

Self parking is free at this property.

What time is check-in at Andaz Mayakoba - a Concept by Hyatt?

Check-in is from 3:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Andaz Mayakoba - a Concept by Hyatt?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Andaz Mayakoba - a Concept by Hyatt?

Some rate plans available at this property are all-inclusive.

Where is Andaz Mayakoba - a Concept by Hyatt located?

Located in Playa del Carmen, this beachfront aparthotel is next to a golf course, 0.1 mi (0.1 km) from El Camaleon Mayakoba Golf Course, and within 6 mi (10 km) of Maroma Beach and Quinta Avenida. Mamitas Beach and Xcaret Eco Theme Park are also within 12 mi (20 km).

Andaz Mayakoba - a Concept by Hyatt Reviews

Andaz Mayakoba - a Concept by Hyatt Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 320 out of 401 reviews" "
" "10 - Excellent 80%
Rating 8 - Good. 56 out of 401 reviews" "
" "8 - Good 14%
Rating 6 - Okay. 15 out of 401 reviews" "
" "6 - Okay 4%
Rating 4 - Poor. 4 out of 401 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 6 out of 401 reviews" "
" "2 - Terrible 1%

9.7/10

Cleanliness

9.6/10

Staff & service

9.1/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alfredo

Travelled with partner
Liked: Amenities, property conditions & facilities
Uniquely nestled within the Mayakoba property this resort provided excellent rooms, amenities, food and wonderful hospitality. A new favorite destination in Mexico.
Stayed 4 nights in Jan 2023

6/10 Okay

Maria

Travelled with partner
Liked: Cleanliness, property conditions & facilities
In Cancun for a weekday wedding at another property. Nice, clean, safe, quiet location. Food could be better.

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay and staff!

10/10 Excellent

Lisa

Travelled with partner
Liked: Property conditions & facilities
Absolutely gorgeous property, highly recommend. Would love to stay there again!

10/10 Excellent

Nikita

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place, with beautiful nature and stylish property. Also, the option to go between different hotels in the aria is great.
Stayed 3 nights in Oct 2022

10/10 Excellent

Jazmin

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Dreamy . Everyone who works here is amazing , Mayakoba is gated and super safe . The staff are so warm and pay attention to every detail . Heaven
Stayed 4 nights in Sep 2022

10/10 Excellent

carolyn

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

carolyn

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Della

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing stay at the Andaz. The property was beautiful and the staff so friendly and wonderful. We stayed in a lagoon view room and loved it. The view was gorgeous and the room very comfortable. Getting to the beach was easy, you called and a golf cart came within 2 minutes. My husband loved riding his bike around the property as well. Casa Amate for brunch was amazing and Sotavento was lovely for dinner. We also loved the Zapote bar at the Rosewood and Saffron Thai at the Banyan Tree. We loved the Lagoon Boat Tour as well. The hotel did a great job of clearing the seaweed on the beach and we spent a lot of time swimming in the ocean. I will definitely be returning to the Andaz in the near future!
Stayed 6 nights in Aug 2022

4/10 Poor

Claudia, plano

Travelled with family, Travelled with group
Disliked: Amenities
We heard good things about this property pre-Covid but unfortunately it was a disappointment.The distance from many of the rooms to the beach is far, and while they offer bicycles they are scarce, and the assurance that staff would be readily available in golf carts proved questionable (we often waited for a ride to the beach or a restaurant for lengthy periods only to give up and walk the long distance), the amenities limited & not luxurious at all - including a limited restaurant/menu/food/bar options, the staff inattentive, aloof,and the pricing for incidentals outrageous. Our shower annoyingly dripped for two nights and was not attended to until the day of our departure. The beach itself is nice but not well-maintained (a stroll to adjacent properties on either side revealed beautifully-maintained resorts), and frankly the Andaz is very boring.Forget about getting much service beachfront (I waited for a drink in my cabana for nearly 30 minutes) or getting attentive staff in the desolate restaurants. We've vacationed in the area many times & this place was not anywhere close to being worth the room rates. Also, if you do give it a try, be careful what you sign upon check-in. Resort staff hand you a stack of paperwork at check-in that would take an hour to read through, and then trying to discuss an error or duplicate charge at check-out or via phone or email upon later reviewing is cumbersome.In my opinion, there are far better options down the beach with eager staff.
Stayed 3 nights in Mar 2022