Title: Andaz Mayakoba a Concep by Hyatt - All inclusive - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Andaz Mayakoba a Concep by Hyatt - All inclusive Beachfront resort with 2 outdoor pools and a full-service spa ![Sundeck](https://images.trvl-media.com/lodging/28000000/27750000/27745700/27745651/214ca4e4.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Couples treatment rooms, body treatments, hot stone massages](https://images.trvl-media.com/lodging/28000000/27750000/27745700/27745651/0d69f42f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lagoon View King | View from room](https://images.trvl-media.com/lodging/28000000/27750000/27745700/27745651/9d19ee48.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Ocean View Studio | View from room](https://images.trvl-media.com/lodging/28000000/27750000/27745700/27745651/b43238ca.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; pool views](https://images.trvl-media.com/lodging/28000000/27750000/27745700/27745651/f10c3c70.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Andaz Mayakoba - A Concept by Hyatt All Inclusive offers a retreat near El Camaleón Mayakoba Golf Course. Enjoy Cocina Milagro's flavors, relax at the private beach, or join yoga and ecotours. The resort features two outdoor pools, a spa, and family fun. 9.2 Wonderful ## Popular amenities - - - - - Bar - Pet-friendly ## Room options ### Check availability for these dates Tonight [Nov. 2 - Nov. 3](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=27745651&PinnedHotelID=27745651&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=27745651&PinnedHotelID=27745651&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 3 - Nov. 4](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=27745651&PinnedHotelID=27745651&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=27745651&PinnedHotelID=27745651&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=27745651&PinnedHotelID=27745651&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=27745651&PinnedHotelID=27745651&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=27745651&PinnedHotelID=27745651&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=27745651&PinnedHotelID=27745651&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 16 of 16 rooms ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/28000000/27750000/27745700/27745651/0b4fd64c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Andaz King 8.0 Very good 2 reviews ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Flat-screen TV Ceiling fan - 538 sq ft - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/28000000/27750000/27745700/27745651/75a34ab2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Andaz Double Bed 9.0 Wonderful 2 reviews ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Separate bedroom Ceiling fan - 538 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ![View from room](https://images.trvl-media.com/lodging/28000000/27750000/27745700/27745651/92695db5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Lagoon View King 9.8 Exceptional 6 reviews ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Flat-screen TV Ceiling fan - 538 sq ft - Lagoon view - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/28000000/27750000/27745700/27745651/b9ff7b74.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Lagoon View Double 8.0 Very good 1 review ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Ceiling fan Premium bedding - 538 sq ft - Lagoon view - Sleeps 4 - 2 Double Beds ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/28000000/27750000/27745700/27745651/0b4fd64c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### King Beach Area 9.0 Wonderful 2 reviews ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Flat-screen TV Ceiling fan - 538 sq ft - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/28000000/27750000/27745700/27745651/75a34ab2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Beach Area ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Ceiling fan Premium bedding - 463 sq ft - Sleeps 4 - 2 Double Beds ![Beach Front King](https://images.trvl-media.com/lodging/28000000/27750000/27745700/27745651/10448dae.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Beach Front King ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Flat-screen TV Ceiling fan - 538 sq ft - Ocean view - Sleeps 3 - 1 King Bed ![Beach Front Double](https://images.trvl-media.com/lodging/28000000/27750000/27745700/27745651/4f67e52d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Beach Front Double ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Ceiling fan Premium bedding - 538 sq ft - Ocean view - Sleeps 4 - 2 Double Beds ![Ocean View Studio | View from room](https://images.trvl-media.com/lodging/28000000/27750000/27745700/27745651/b43238ca.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean View Studio ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Flat-screen TV Ceiling fan - 710 sq ft - Ocean view - Sleeps 3 - 1 King Bed ![Beach Front Studio | View from room](https://images.trvl-media.com/lodging/28000000/27750000/27745700/27745651/36b64c8f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Beach Front Studio ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Flat-screen TV Ceiling fan - 710 sq ft - Ocean view - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/28000000/27750000/27745700/27745651/84365d4e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Andaz Suite ### Highlights Balcony or patio Separate sitting area Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Flat-screen TV - 1076 sq ft - 1 bedroom - Lagoon view - Sleeps 3 - 1 King Bed ![Lagoon View Suite | Living area](https://images.trvl-media.com/lodging/28000000/27750000/27745700/27745651/64ef48cf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Lagoon View Suite ### Highlights Balcony or patio Separate sitting area Soundproofed Private plunge pool Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds - 1076 sq ft - Lagoon view - Sleeps 4 - 1 King Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/28000000/27750000/27745700/27745651/fda82366.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Beach Area Suite ### Highlights Balcony or patio Separate sitting area Soundproofed Private plunge pool Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds - 1076 sq ft - Sleeps 4 - 1 King Bed ![Ocean View Suite | View from room](https://images.trvl-media.com/lodging/28000000/27750000/27745700/27745651/7dd8919d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean View Suite ### Highlights Balcony or patio Separate sitting area Soundproofed Private plunge pool Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds - 1076 sq ft - Ocean view - Sleeps 3 - 1 King Bed ![Beach Front Suite | View from room](https://images.trvl-media.com/lodging/28000000/27750000/27745700/27745651/49370175.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Beach Front Suite ### Highlights Balcony or patio Separate sitting area Soundproofed Private plunge pool Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds - 1076 sq ft - Ocean view - Sleeps 4 - 1 King Bed ![Bi-level Suite](https://images.trvl-media.com/lodging/28000000/27750000/27745700/27745651/bb5e7b37.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Bi-level Suite ### Highlights Balcony or patio Separate dining area Separate sitting area Soundproofed Private plunge pool Private indoor hot tub Air conditioning Connecting rooms available - 1873 sq ft - Sleeps 4 - 1 King Bed ## You may also like Ad ![3 outdoor pools, cabanas (surcharge), pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/10000000/9070000/9062500/9062475/e6380dbf_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Devossion By Live Aqua Playa del Carmen All Inclusive - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Andaz-Mayakoba-A-Concept-By-Hyatt-All-Inclusive.h27745651.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Andaz-Mayakoba-A-Concept-By-Hyatt-All-Inclusive.h27745651.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.69130%2C-87.03422&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=theaHnJEEbgukBnLNOiJ4JdZmGA=) Carretera Federal Cancun, Playa del Carmen Km 298, Playa del Carmen, QROO, 77710 #### What's nearby - El Camaleón Mayakoba Golf Course - 6 min walk - 0.6 km - Gran Coyote Golf - 3 min drive - 3.6 km - Tres Rios Ecopark - 7 min drive - 4.9 km - Quinta Avenida - 11 min drive - 9.2 km - Maroma Beach - 15 min drive - 13.0 km #### Getting around - Cancun Intl. Airport (CUN) - 44 min drive #### Restaurants - ‪Hix Bar & Lobby Lounge - ‬1 min walk - ‪Las Brisas Restaurant & Lounge Bar - ‬6 min drive - ‪La Copa - ‬6 min drive - ‪La Laguna - ‬4 min drive - ‪Saffron - ‬7 min drive ## About this property ### Andaz Mayakoba a Concep by Hyatt - All inclusive Luxury all-inclusive resort near El Camaleón Mayakoba Golf Course Located close to Quinta Avenida and Maroma Beach, Andaz Mayakoba a Concep by Hyatt - All inclusive provides an adjacent golf course, a beach bar, and a terrace. With a private beach, beachfront dining, and sun loungers, this resort is the perfect place to soak up some sun. Treat yourself to a sports massage, a body scrub, or a body treatment at the onsite spa. The on-site restaurant, Cocina Milagro, offers breakfast, brunch, lunch, dinner, and al fresco dining. The 24-hour gym offers yoga classes and fitness classes; other things to do include scuba diving, ecotours, and kayaking. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services. Additional perks include: - 2 outdoor pools along with cabanas, sun loungers, and pool umbrellas - Free self parking - Free bicycle rentals, express check-out, and babysitting (surcharge) - A 24-hour front desk, ATM/banking services, and meeting rooms Room features All 214 rooms feature comforts such as free international calls and premium bedding, in addition to perks like air conditioning and bathrobes. Other conveniences in all rooms include: - LED light bulbs and eco-friendly cleaning products - Bathrooms with rainfall showers and eco-friendly toiletries - Balconies or patios, childcare services, and electric kettles ### All-inclusive details This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All à la carte meals and snacks included In-room minibar (some restrictions) ### Activities and facilities/equipment All onsite activities and use of facilities and equipment are included. ### Land activities Bicycling Fitness facilities ## Similar properties ![5 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/2000000/1280000/1273500/1273486/850b3b56.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fairmont Mayakoba Playa del Carmen - Pool - All-inclusive - Spa - Pet-friendly 9.2 Wonderful 1,000 reviews CA $630 CA $873 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=1273486&PinnedHotelID=1273486&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/16000000/15970000/15963200/15963147/baa1f5aa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Alila Mayakoba Playa del Carmen - 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Nov 23 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=906203&PinnedHotelID=906203&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Free beach shuttle - Free self parking on site - Limited onsite parking ### Food and drink - A bar/lounge - A beach bar - A restaurant - Couples/private dining - Private picnics ### Restaurants on site - Casa Amate - Cocina Milagro - Sotavento - Tinta del Pulpo - Vegan Bar ### Things to do - 18-hole adjacent golf course - 2 outdoor pools - 24-hour gym - Ecotours - Fitness classes - Free bicycle rentals - Full-service spa - Kayaking - Sauna - Scuba diving - Steam room - Yoga classes ### Family friendly - 2 outdoor pools - Free supervised activities for children - In-room babysitting (surcharge) - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Business services - Meeting rooms ### Outdoors - Barbecue grill - Beach loungers - Beach towels - Beach umbrellas - Garden - On a private beach - Pool cabanas (surcharge) - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - In-room massages - Manicures/pedicures - Prenatal massages - Sports massages - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Grab bar near toilet - Low-height counter and sink - No elevator - Raised toilet seat - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Ballroom - Built in 2016 - Comprehensive recycling policy - Double-glazed windows - Eco-friendly cleaning products used - Humane treatment of captive wild animals - Local artist showcase - Local culture and ecosystem education - Locally-owned and organized tours and activities - Reception hall - Smoking not allowed - Vegan dining options - Vegetarian dining options ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Bathrobes - Hair dryer - Private bathroom - Rainfall showerhead - Shower - Slippers - Towels provided ### Entertainment - Flat-screen TV ### Food and drink - Champagne service - Coffee/tea maker - Electric kettle - Free bottled water - Limited room service - Minibar - Restaurant dining guides ### More - Air conditioning - Ceiling fan - Cleaning products are eco-friendly - Connecting rooms available - Desk - Eco-friendly toiletries - Energy-saving switches in guestrooms - Free daily newspapers - Free international calls - Iron/ironing board - LED lighting - Phone - Safe - Soundproofed rooms - Water-efficient toilets ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions Guests must transfer via Shuttle to the property; guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation ### Renovations and closures This property is closed from March 2 2025 to May 30 2026 (dates subject to change). ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of USD 100 per pet, per stay, plus a deposit of USD 100 per stay Service animals are welcome, and are exempt from fees Food and water bowls are available ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Optional extras - Pet deposit: USD 100 per stay - Pet fee: USD 100 per pet, per stay - Service animals are exempt from fees - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Cashless transactions are available This property uses a grey water recycling system and eco-friendly cleaning products Safety features at this property include a fire extinguisher, a smoke detector, and a security system This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation Guests under 18 years old are not allowed in the fitness facility This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Andaz Mayakoba All Inclusive Package Concept Hyatt az Mayakoba Inclusive Package Andaz Mayakoba A Concept by Hyatt Andaz Mayakoba A Concept by Hyatt All Inclusive Andaz Mayakoba a Concep by Hyatt - All inclusive Resort Andaz Mayakoba a Concept By Hyatt All Inclusive Package ## Frequently asked questions ### Does Andaz Mayakoba a Concep by Hyatt - All inclusive have a pool? > Yes, this property has 2 outdoor pools. ### Is Andaz Mayakoba a Concep by Hyatt - All inclusive pet-friendly? > Yes, pets are allowed at this property. There's a deposit of USD 100 per stay and a fee of USD 100 per pet, per stay. Service animals are exempt from fees. ### How much is parking at Andaz Mayakoba a Concep by Hyatt - All inclusive? > Self parking is free at this property. ### What time is check-in at Andaz Mayakoba a Concep by Hyatt - All inclusive? > Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability). ### What time is check-out at Andaz Mayakoba a Concep by Hyatt - All inclusive? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Are there all-inclusive benefits at Andaz Mayakoba a Concep by Hyatt - All inclusive? > Yes, the property is all-inclusive. Activities include bicycling. ### Where is Andaz Mayakoba a Concep by Hyatt - All inclusive located? > Located in Playa del Carmen, this beachfront resort is next to a golf course, 0.3 mi (0.5 km) from El Camaleón Mayakoba Golf Course, and within 6 mi (10 km) of Quinta Avenida and Maroma Beach. Paradise Beach and Xcaret Eco Theme Park are also within 12 mi (20 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Andaz Mayakoba a Concep by Hyatt - All inclusive Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 129 8 - Good 18 6 - Okay 9 4 - Poor 6 2 - Terrible 3 ### 9.6/10 Cleanliness ### 9.4/10 Staff & service ### 9.0/10 Amenities ### 9.4/10 Property conditions & facilities ### 9.6/10 Eco-friendliness ### 10/10 Excellent #### Gretchen Feb 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful property and the employees were incredible. ##### Gretchen Stayed 6 nights in Jan 2025 ### 10/10 Excellent #### Hosup Dec 20, 2024 Liked: Cleanliness, staff & service, property conditions & facilities A great place for a healthy, relaxing getaway! ##### Hosup Stayed 6 nights in Dec 2024 ### 8/10 Good #### Leila Feb 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities This was a great stay at the Andaz as usual! I am very sad that they are closing the hotel for renovations but I can’t wait to come back to the new hotel as the location is excellent! ##### Leila Stayed 5 nights in Feb 2025 ### 10/10 Excellent #### SHILPA Nov 27, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful and excellent service ##### SHILPA Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Ana Oct 19, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Truly recommendable Lovely stay to recharge batteries! ##### Ana Stayed 7 nights in Oct 2024 ### 10/10 Excellent #### Tyler Nov 7, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Peaceful paradise, offers a lot of privacy. Great service and friendly & attentive staff all around. Love there, great time. ##### Tyler Stayed 3 nights in Oct 2024 ### 10/10 Excellent #### Rolonda Dec 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is an amazing property extremely peaceful and relaxing. If you are looking for comfort and calmness, this is the place. Food is second to none. There are golf carts to take you everywhere. ##### Rolonda Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Matthew Aug 19, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel property is gorgeous. The rooms are quiet, clean, and modern. The bed was very comfortable. The food was delicious, and the staff was incredibly kind. ##### Matthew Stayed 6 nights in Aug 2024 ### 10/10 Excellent #### Shawn Jan 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Awesome ##### Shawn Stayed 7 nights in Jan 2025 ### 10/10 Excellent #### Kenneth Dec 4, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was seamless. The property and the humans brought me peace. ##### Kenneth Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Gregory John Jan 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a meticulously maintained property with beautiful landscaping and breathtaking sea views. The staff is very efficient and very courteous in all services and requests. You can tell it is a very well managed. The food is good not great. Certain restaurants are better than others with Casa Amate standing out above the rest. This is wonderful resort that also seems to cater to families as well. We enjoyed our stay at Andaz Mayakoba very much and would return again next year. ##### Gregory John Stayed 7 nights in Jan 2025 ### 6/10 Okay #### ki chul Feb 8, 2025 Disliked: Amenities Inconvenient and not much dining and lot of it’s out stock. ##### ki chul ### 8/10 Good #### Carla Feb 22, 2025 Large beautiful grounds. Long distance to the beach-15 minute bike ride. They have golf cart transport. The hotel is closing, so many services reduced including restaurants and restaurant hours. No entertainment, not even music by the pool. No bars to speak of to sit and have a drink. ##### Carla Stayed 7 nights in Feb 2025 ### 10/10 Excellent #### ALEJANDRO Oct 16, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Best people - service ever ##### ALEJANDRO Stayed 6 nights in Oct 2022 ### 10/10 Excellent #### Anna Mar 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic personalized butler service, took care of all of our needs, and thought ahead without us even having to ask. Everyone was pleasant always smiling just overall friendliness. ##### Anna Stayed 5 nights in Mar 2024 ### 8/10 Good #### Valentina Dec 21, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good: It's a perfect place to stay with the kids. Bad: The beach and the beach pool are really small and packed with the beach chairs. Very bad: The SPA treatments are extremely expensive, 2-3 times higher than medium at the seashore. ##### Valentina Stayed 3 nights in Dec 2023 ### 10/10 Excellent #### Blair Elizabeth Dec 21, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved having access to the bikes to explore the nature trails with. It was fun to go get drinks at other hotels in the evening too. I enjoyed eating at Sotavento and Tinta del pulpa beer the beach. I highly recommend. Had such a relaxing time. Would ask that cleaners please lock the deck door after they clean. Raccoon came in my room while I was in the shower... I realized everyone the cleaner came they would open the deck door and then close it but not lock it. ##### Blair Elizabeth Stayed 4 nights in Dec 2024 ### 4/10 Poor #### Jessica Feb 23, 2025 Disliked: Property conditions & facilities We stayed at this resort February 18 to 23rd. We had seen on the Hyatt website that, in early March, the hotel would be closing for a "re-branding". It felt like the hotel was mothballing around us....shutting down restaurants, starting to not have enough staff - either due to them finding other work or not needing them. I am disappointed that we weren't alerted that the resort was no longer running at "capacity"- we would have changed our reservation. The prior reviews had been really good, but they are in a different operating scenario at the moment. Unfortunate. Staff was still kind and trying their best, but running pretty ragged - everything was pretty slow. It would be good of Hyatt/Expedia to allow guests the options to make alternative arrangements for this last week or so before they shut down. ##### Jessica Stayed 5 nights in Feb 2025 ### 10/10 Excellent #### Tashmia Dec 29, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A dream vacation. Beautiful rooms, we faced a lagoon and had amazing bird life around. 4 restaurants with excellent high quality dining options. I loved the guacamole and ceviche. Could live on it. The desert table at Casa Amate was very special. Showstopper was the handmade/hand painted chocolate bar, which we will hanker for in years to come. Lots of quaint white basket bikes to cycle to the beach or the along the lovely nature walk cycling paths. Property felt new and in pristine condition. The staff were incredibly warm and genuinely kind. Are Mexicans this friendly or has Andaz managed some voodoo top class hospitality training? The beach was the perfect Caribbean dream, white sand, clear clean water. Swam almost everyday. One suggestion, Andaz should consider using floor cleaning machines to thoroughly clean esp. bathroom floors. Everything looks pretty clean but when I wiped the bathroom floor a few times with a tissue, it came up dirty. Maybe my OCD, but bathroom floors need to be spotless at hotels. The All-Inclusive option was well worth it. I’ve been trying to get off carbs but this was not the week for it. Don’t miss out on the brownie cookie, preserved orange segments and dark chocolate disks with crushed nut topping, all found at the little Express coffee shop tucked away in the Sanctuary. It’s all those special little details you’ll love. ##### Tashmia Stayed 7 nights in Dec 2024 ### 8/10 Good #### Todd Feb 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The staff was excellent. The property is beautiful and secluded. ##### Todd Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Kelsey Feb 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely ##### Kelsey Stayed 4 nights in Feb 2025 ### 6/10 Okay #### peter Feb 24, 2025 The dining at Amate was very good in service and cuisine. Sotavento was good but not as I expected after Amate. Both restaurants had a very limited wine list of one selection of each variety - white, red, rose. The property is nice, however there were numerous times I noted beers cans, food containers, and trash about the property. They advertise hot tubs, but they are simply an area of the pool with jets. Most of the pool furniture is in need of repair. Overall as it is listed as 5 star, it is mediocre at best. There were employees who seemed to try, but at times you couldn’t find one. ##### peter Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Abel Feb 19, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelent ##### Abel Stayed 4 nights in Jan 2025 ### 8/10 Good #### Christian Feb 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Andaz is a beautiful, lush, peaceful place to spend a few days. Nice pools (the hot tub pool is very cool), solid beach. We stayed for 9 nights... There were things I really liked about the resort, and things I really didn't. On the positive side, it is very relaxing, it is well kept, and the staff try very hard. They are all a credit to the resort. I remember Enrique and Abraham from Sotavento especially. For an all inclusive, Tinto de Pulpo, Sotavento (lobster tail and oysters available), and especially Casa Amate (steak) are all very good. They are legit restaurants, particularly the latter two, with stellar service. If you weren't on all-inclusive, you would find the prices offensive. I don't know who sets the prices, but they are out of touch with reality.... On the less positive side, this resort does not offer much at all to fill your days. We loved biking around the resort, the butterfly and bee sanctuary, and the 40 minute lagoon eco cruise was very nice. But most everything else costs and wasn't good when we tried it (the hydro therapy at the spa, for example). They had a Super Bowl party, and charged $1300 pesos just for me to sit and watch the game, and eat and drink the same food included in all-inclusive. Very annoying. Then, on the last day we had a late flight, but they cut off all inclusive privileges at 12, so we had to pay extra for our last meal. Stuff like that leaves a bad taste and makes the resort feel cheap and unclassy. They need to reconsider. ##### Christian Stayed 9 nights in Feb 2025 ### 10/10 Excellent #### Luis Feb 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 👍 ##### Luis Stayed 4 nights in Oct 2024 ## Expedia's Latest Trends ### Hotels > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Barceló Maya Colonial - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Colonial-All-Inclusive.h1348113.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.ca/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information) > > [Catalonia Riviera Maya Resort and Spa All Inclusive](https://www.expedia.ca/Puerto-Aventuras-Hotels-Catalonia-Riviera-Maya-Resort-And-Spa-All-Inclusive.h659775.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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