Carretera Federal Cancun, Playa del Carmen Km 298, Playa del Carmen, QROO, 77710
Explore the area
Popular LocationEl Camaleon Mayakoba Golf Course6 min walk
Popular LocationTres Rios Ecopark5 min drive
Popular LocationGrand Coral Golf Riviera Maya8 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)44 min drive
Choose dates to view prices
About this area
Playa del Carmen
Located in Playa del Carmen, Andaz Mayakoba - A Concept by Hyatt All Inclusive is next to a golf course and on a private beach. Shoppers can check out Quinta Avenida, while everyone can enjoy the natural beauty of Maroma Beach and Xcaret Eco Theme Park. Traveling with kids? Consider Xplor Theme Park, or check out an event or a game at Mario Villanueva Stadium Madrid. With parasailing, sailing, and surfing/boogie boarding nearby, you'll find plenty of adventures in the water.
Upscale resort on the beach, with 2 outdoor swimming pools
Spend the day on Andaz Mayakoba - A Concept by Hyatt All Inclusive's private white sand beach or relax by one of the resort's 2 outdoor swimming pools.
Andaz Mayakoba - A Concept by Hyatt All Inclusive offers 214 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.
A private beach and complimentary bicycles are featured at the resort. 2 outdoor swimming pools are on site along with a sauna and a 24-hour fitness center.
Guests under 18 years old are not allowed in the fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.
All-inclusive details
All-inclusive room rates at Andaz Mayakoba - A Concept by Hyatt All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
All à la carte meals and snacks included
In-room minibar (some restrictions)
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Land activities
Bicycling
Fitness facilities
Awards and affiliations
This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)
Social distancing
Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired Internet
Parking and transportation
Free self parking on site
Limited onsite parking
Wheelchair-accessible parking available
Free beach shuttle
Food and drink
1 restaurant
1 beach bar and 1 bar
Room service available
Restaurants on site
Cocina Milagro
Tinta del Pulpo
Casa Amate
Sotavento
Vegan Bar
Things to do
24-hour fitness center
18 holes of golf
2 outdoor pools
Aerobics classes
Archery
Ecotours
Free bicycle rentals
Kayaking
Private picnics
Sauna
Scuba diving
Spa services
Steam room
Yoga classes
Family friendly
2 outdoor pools
Babysitting (surcharge)
Free supervised childcare
In-room child care (surcharge)
Laundry facilities
Conveniences
ATM/banking services
Ballroom
Free newspapers in lobby
Front-desk safe
No elevators
Reception hall
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance
Business services
Meeting rooms
Outdoors
BBQ grill(s)
Beach loungers
Beach umbrellas
Garden
Pool cabanas (surcharge)
Pool sun loungers
Pool umbrellas
Private beachfront location
Terrace
Spa
Body scrubs
Body treatments
Body wraps
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage - sports
Massage - Swedish
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out
Special check-in instructions
Guests must transfer via shuttle to the property; guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of USD 100 per pet, per stay, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available
Children and extra beds
Children are welcome
Property payment types
Important information
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Pet deposit: USD 100 per stay
Pet fee: USD 100 per pet, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
We should mention
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)
Property is also known as
Andaz Mayakoba All Inclusive Package Concept Hyatt
az Mayakoba Inclusive Package
Andaz Mayakoba a Concept By Hyatt
Andaz Mayakoba a Concept By Hyatt All Inclusive
Andaz Mayakoba a Concept By Hyatt All Inclusive Package
Andaz Mayakoba - A Concept by Hyatt All Inclusive Resort
Frequently asked questions
Yes, this property has 2 outdoor pools.
As of Jul 2, 2022, prices found for a 1-night stay for 2 adults at Andaz Mayakoba - A Concept by Hyatt All Inclusive on Jul 5, 2022 start from CA $924.86, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Yes, pets are allowed at this property. There's a deposit of USD 100 per stay and a fee of USD 100 per pet, per stay. Service animals are exempt from fees.
Self parking is free at this property.
Check-in is from 3:00 PM - anytime. A fee applies for early check-in (amount may vary, subject to availability).
Check-out is at noon. Late check-out is available for a fee (amount may vary, subject to availability).
Some rate plans available at this property are all-inclusive.
Located in Playa del Carmen, this beachfront resort is next to a golf course, 0.3 mi (0.5 km) from El Camaleon Mayakoba Golf Course, and within 6 mi (10 km) of Quinta Avenida and Maroma Beach. Xcaret Eco Theme Park is 10.8 mi (17.4 km) away.
Overall score and ratings
4.5
Wonderful
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The staff was unbelievable! Marco ,Daniel and Antonio on the beach made our trip absolute perfection. They were so attentive and remember our names and drink preferences. The beach was lovely and the always cleaned up the seaweed. So no trouble with that at this beach (other beaches in the area get bad) . The hotel is fun and trendy. We stayed on the beach side. Highly recommend if you can afford the extra splurge. If not, don’t worry. Golf carts will take you anywhere on the property. Martin drove us often and was such a great help. He was always friendly. *PSA tip your golf cart guy!
We had a perfect weekend at the Andaz. The staff was by far the highlight of the trip - everyone was helpful, professional and seemed genuinely happy to get to know us. Food was delicious and hotel was clean and well kept. We willl be back for sure.
Beach was so beautiful. Service and food were fantastic, great quality. Rooms were clean and the hotel structure is perfect for “social distancing”. Rooms were a bit far from the beach but they had bikes and golf carts available which made the experience very nice! We loved riding bikes to the beach! Sotavento and casa Amate were fantastic. Only downside were the menus, most didn’t include which food/drinks were part of the all inclusive package and we hated having to check that every time. Also, they don’t offer sparkling wine or rose in the all inclusive package - that was a big bummer!
A truly fantastic trip. The resort is beautiful, the staff were so friendly and attentive (and all took great safety precautions due to Covid). I was nervous before traveling since it was our first vacation since before the pandemic and the front desk staff answered all of my many questions. When we had a small bug problem in our first ground floor room (it is the jungle after all!) within 15 minutes we were in a new room. We stayed in the Lagoon area which we enjoyed greatly; close to breakfast and less windy and we felt like we had the lagoon area pool completely to ourselves. It was fun to ride bikes to the beach each day. If you like drinking margaritas by the water from noon to night I highly recommend the all inclusive package. We definitely got our money’s worth and the rest of the food was delicious. Casa Amate was amazing, beautifully prepared, the chef came to say hello too which is always nice. Our only misstep is our last dinner at Cocina Milagro was only “good” versus all the other “excellent” meals we had. I cannot recommend the Andaz enough and hope I can come back one day soon!!!
Resort with cleanliness, great staff, spectacular food and great beaches. Very classy spot, giant resort with many options. Good for couples and families. Would definitely come again. Villas facing beach with heated pool super sweet.
Location and amenities are great, very friendly and professional personnel, fantastic atmosphere and outstanding food and service.
Stayed 9 nights in Jun 2020
2/5 Poor
Tom, Dallas
Travelled with partner, Travelled with group
Jun 23, 2020
Liked: Cleanliness
All inclusive should mean ALL inclusive, not a portion of the menu is included with up charges on all the good items. Breakfast did not start until 8 and took at least an hour so it was not an option if you had early morning activities. Service was friendly but very slow.