Title: Anah Luxury Condos by Baitna - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Anah Luxury Condos by Baitna A tranquil retreat balancing relaxation with adventure, featuring family-friendly swimming pools and rejuvenating spa treatments for all ages ## Photo gallery for Anah Luxury Condos by Baitna ![Outdoor spa tub - Anah Luxury Condos by Baitna (Playa del Carmen)](https://images.trvl-media.com/lodging/19000000/18680000/18678700/18678619/e9405e89.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Theatre show - Anah Luxury Condos by Baitna (Playa del Carmen)](https://images.trvl-media.com/lodging/19000000/18680000/18678700/18678619/600c8bb7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fridge - Anah Luxury Condos by Baitna (Playa del Carmen)](https://images.trvl-media.com/lodging/19000000/18680000/18678700/18678619/8e670ae4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Anah Luxury Condos by Baitna (Playa del Carmen)](https://images.trvl-media.com/lodging/19000000/18680000/18678700/18678619/94c7048f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fridge - Anah Luxury Condos by Baitna (Playa del Carmen)](https://images.trvl-media.com/lodging/19000000/18680000/18678700/18678619/2c9755ce.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers at Anah Luxury Condos by Baitna enjoy city views from the rooftop terrace and schedule rejuvenating massages between dips in the children's pool. The property offers free self parking and WiFi, with outdoor activities keeping families entertained throughout their stay. ## Reviews 8.4 Very good ## Popular amenities - Pool - Spa - Pet friendly - Parking included - Free WiFi - Air conditioning ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=18678619&PinnedHotelID=18678619&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=18678619&PinnedHotelID=18678619&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=18678619&PinnedHotelID=18678619&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=18678619&PinnedHotelID=18678619&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=18678619&PinnedHotelID=18678619&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=18678619&PinnedHotelID=18678619&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=18678619&PinnedHotelID=18678619&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=18678619&PinnedHotelID=18678619&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds 3+ beds Showing 3 of 3 rooms ### View all photos for Luxury Suite, 1 Bedroom ![Fridge](https://images.trvl-media.com/lodging/19000000/18680000/18678700/18678619/4c5a8139.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Suite, 1 Bedroom 7.0 Good 2 reviews ### Highlights Separate dining area Separate sitting area Air conditioning Kitchen Full-sized refrigerator/freezer LED TV Separate bedroom Ceiling fan - 861 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Twin Sofa Bed - City view ### View all photos for Luxury Suite, 2 Bedrooms ![50-inch LED TV with cable channels, TV](https://images.trvl-media.com/lodging/19000000/18680000/18678700/18678619/e5e03617.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Suite, 2 Bedrooms 7.6 Good 4 reviews ### Highlights Separate dining area Separate sitting area Air conditioning Kitchen Full-sized refrigerator/freezer LED TV 2 bedrooms Ceiling fan - 1615 sq ft - 2 bedrooms - Sleeps 5 - 1 King Bed, 1 Twin Sofa Bed and 2 Double Beds - City view ### View all photos for Luxury Penthouse, 2 Bedrooms ![Luxury Penthouse, 2 Bedrooms](https://images.trvl-media.com/lodging/19000000/18680000/18678700/18678619/616ed0eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Penthouse, 2 Bedrooms 8.0 Very good 1 review ### Highlights Separate dining area Separate sitting area Private plunge pool Air conditioning Kitchen Full-sized refrigerator/freezer LED TV Blackout drapes/curtains - Sleeps 5 - 1 King Bed, 2 Double Beds and 1 Twin Sofa Bed OR 2 King Beds and 1 Twin Sofa Bed - City view ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Anah-Luxury-Condos-By-Baitna.h18678619.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Anah-Luxury-Condos-By-Baitna.h18678619.Hotel-Information) ## About the area Located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, Anah Luxury Condos by Baitna is in a shopping district. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Traveling with kids? Consider Xaman Ha Aviary and Temazcal Natura. [Visit our Playa del Carmen travel guide](https://www.expedia.ca/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63086%2C-87.07326&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=moioOunmc5H0Qsqc57aVlxAMpLM=) Avenida 20 con Calle 14, Playa del Carmen, QROO, 77710 ### What's nearby - ![Navidad en el Caribe ](https://images.trvl-media.com/place/601751/550db3d9-e979-4a7d-bea8-ef81728e4f57.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Alegría Shopping Mall 3 min walk \- 0.3 km - ![Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 5 min walk \- 0.4 km - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 6 min walk \- 0.6 km - ![Mamita's Beach en Playa del Carmen](https://images.trvl-media.com/place/6159527/e84b9308-5452-4763-8358-59548a461ac4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mamitas Beach 9 min walk \- 0.8 km - Central Square 5 min walk \- 0.5 km ### Getting around - Cancun Intl. Airport (CUN) 50 min drive ### Restaurants - El Fogón 4 min walk - Los Bisquets Bisquets Obregón 1 min walk - Don Sirloin 3 min walk - Vips Constituyentes 4 min walk - Sabrina – Tradizioni Italiane 3 min walk ## About this property ### Anah Luxury Condos by Baitna Family-friendly hotel near Quinta Avenida Playa del Carmen Main Beach and Mamitas Beach are located near Anah Luxury Condos by Baitna, which provides a poolside bar, a rooftop terrace, and a garden. Treat yourself to a massage or other spa services. Free in-room WiFi is available to all guests, along with a bar and a gym. Other perks include: - An outdoor pool and a children's pool, along with pool umbrellas - Free self parking - A roundtrip airport shuttle (surcharge), babysitting (surcharge), and a 24-hour front desk - An elevator, barbecue grills, and massage treatment rooms Room features All guestrooms at Anah Luxury Condos by Baitna feature thoughtful touches such as premium bedding and laptop-compatible safes, in addition to amenities like free WiFi and air conditioning. Extra amenities include: - Rainfall showers and hair dryers - 50-inch LED TVs with cable channels - Kitchens, refrigerators, and ceiling fans ## Similar properties ![Interior](https://images.trvl-media.com/lodging/111000000/110080000/110073500/110073485/bd51653a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Modern 3 BR Condo in PDC - Muuyal 304 Downtown Playa del Carmen - Pool - Washer - Dryer - Free WiFi [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=110073485&PinnedHotelID=110073485&HadPinnedHotel=true®ionId=-1&adults=2) ![Sundeck](https://images.trvl-media.com/lodging/38000000/37640000/37634600/37634543/e6daa01c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Anah Playa 409 Sur Downtown Playa del Carmen - Pool - Parking included - Free WiFi - Laundry [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=37634543&PinnedHotelID=37634543&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach](https://images.trvl-media.com/lodging/18000000/17720000/17711400/17711345/199a45db.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Elements by Playa Moments Zazil-ha - Pool - Hot tub - Kitchen - Washer 8.6 Excellent 7 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=17711345&PinnedHotelID=17711345&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/38000000/37640000/37634600/37634545/d43d75b6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Anah Downtown DT 201B Downtown Playa del Carmen - Pool - Kitchen - Parking included - Free WiFi [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=37634545&PinnedHotelID=37634545&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach](https://images.trvl-media.com/lodging/79000000/78400000/78397500/78397499/bcf2e91e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Walk to the beach! Zazil-ha - Kitchen - Air conditioning - Outdoor Space - Microwave CA $62 CA $151 total includes taxes & fees Feb 23 - Feb 24 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=78397499&PinnedHotelID=78397499&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/31000000/30960000/30954900/30954837/1a650f2b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Shore At 46th Hotel Zazil-ha - Pool - Pet friendly - Free WiFi - Air conditioning 8.2 Very good 93 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=30954837&PinnedHotelID=30954837&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Apartment, Multiple Beds | Terrace/patio](https://images.trvl-media.com/lodging/37000000/36400000/36390600/36390559/cbcd65bf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Magic Paradise by NAS Downtown Playa del Carmen - Pool - Kitchen - Dryer - Free WiFi [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=36390559&PinnedHotelID=36390559&HadPinnedHotel=true®ionId=-1&adults=2) ![Basic Apartment](https://images.trvl-media.com/lodging/117000000/116180000/116171700/116171629/529edcd2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villa Serafina Downtown Playa del Carmen - Kitchen - Pet friendly - Free WiFi - Air conditioning [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=116171629&PinnedHotelID=116171629&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/82000000/81760000/81757600/81757563/f5908f5d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Triple Studio Ejidal - Pool - Kitchen - Pet friendly - Air conditioning CA $85 CA $131 total includes taxes & fees Jan 28 - Jan 29 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=81757563&PinnedHotelID=81757563&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/56000000/55230000/55224100/55224024/0a46c306.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Spacious Ph 3 Bedrooms With Private Terrace, Beach Club Access Downtown Playa del Carmen - Pool - Parking included - Free WiFi - Air conditioning [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=55224024&PinnedHotelID=55224024&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=18678619&PinnedHotelID=18678619&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=18678619,110073485,37634543,17711345,37634545) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Height restrictions apply for onsite parking - 24-hour roundtrip airport shuttle on request for a surcharge - Free self parking on site - Limited onsite self parking (max 1 space per unit) - Wheelchair-accessible parking available ### Food and drink - A bar/lounge - A poolside bar ### Things to do - Children's pool - Gym - Outdoor pool ### Family friendly - Babysitting (surcharge) - Children's pool - In-room kitchen - In-room refrigerator - Outdoor pool - Separate bedroom ### Conveniences - 24-hour front desk - Safe at front desk ### Guest services - Housekeeping (on request) (for a fee) - Tour and ticket assistance ### Business services - Business center ### Outdoors - Barbecue grill - Garden - Pool umbrellas - Rooftop terrace ### Spa - Couples treatment rooms - Massage - Treatment room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible parking - Wheelchair-accessible registration desk - Wheelchair-accessible spa ### More - Built in 2014 - Designated smoking areas ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Hair dryer - Rainfall showerhead - Shower - Towels provided ### Entertainment - 50-inch LED TV with cable channels ### Food and drink - Kitchen - Refrigerator ### More - Air conditioning - Ceiling fan - Desk - Iron/ironing board on request - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 9:00 AM Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 11 AM Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of USD 34 (exact amount varies) at check-out For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets stay free Service animals are welcome, and are exempt from fees Welcoming dogs only Up to 33 lbs per pet ### Children and extra beds Children are welcome 2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Cash deposit: USD 300 per accommodation, per stay - Electricity fee: USD 1 per night for use per kWh. We have included all charges provided to us by the property. This property charges consumption-based electricity fees for use over 20 kWh per day. ### Optional extras - Airport shuttle fee: USD 60 per person (one way) - Airport shuttle fee per child: USD 15 (one-way), (up to 8 years old) - Housekeeping fee: USD 34 per day - Air conditioning is available for an additional fee The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cribs/infant beds and access to the heated pool This property accepts credit cards and cash Long-term renters welcome This property is professionally cleaned Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Parking height restrictions apply Guests under 18 years old are not allowed in the health club or fitness facility This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Anah Luxury Condos Baitna Playa del Carmen Anah Luxury Condos Baitna Anah Luxury Baitna Playa del Carmen Anah Luxury Baitna Anah Condos By Baitna Carmen Anah Luxury Condos by Baitna Hotel Anah Luxury Condos by Baitna Playa del Carmen Anah Luxury Condos by Baitna Hotel Playa del Carmen ## Frequently asked questions ### Does Anah Luxury Condos by Baitna have a pool? ### Is Anah Luxury Condos by Baitna pet-friendly? ### How much is parking? ### What time is check-in at Anah Luxury Condos by Baitna? ### What time is check-out at Anah Luxury Condos by Baitna? ### Does Anah Luxury Condos by Baitna provide a shuttle to the airport? ### Where is Anah Luxury Condos by Baitna located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Anah Luxury Condos by Baitna Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 9.0 Location ### 8.4 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 68 8 - Good 47 6 - Okay 12 4 - Poor 11 2 - Terrible 3 ## Reviews ### 10/10 Excellent #### Frank Dec 2, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loves the location first and foremost. Kind and polite staff and cleanliness are top notch. Have stayed here once before and hope to return again. ##### Frank ### 10/10 Excellent #### Douglas Apr 15, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location near restaurants and shopping, quiet with no street noise, large two bedroom unit, great price. ##### Douglas Stayed 3 nights in Apr 2023 ### 10/10 Excellent #### Cristiano Mar 12, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice property close to the shopping street quinta avenida. Beautiful roof top pool. ##### Cristiano Stayed 6 nights in Mar 2023 ### 6/10 Okay #### Larry Jul 23, 2022 Liked: Amenities, property conditions & facilities Good location. Nice facility. Check in not friendly. Room was not as clean as should be. ##### Larry Stayed 2 nights in Jul 2022 ### 6/10 Okay #### Verified traveller Dec 18, 2022 Disliked: Cleanliness, room comfort #### Small It was okay but very small The pictures makes it look bigger than it is. I probably won't stay here again. Ok for 1 but not so great for 2 ##### Verified traveller Stayed 10 nights in Nov 2022 ### 2/10 Terrible #### Gil Jan 10, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Shame I have to tell you I’m a long time gold member in Hotels.com And I’ve experienced one of the worst vacations I ever had The front desk guys were rude and charged us 300 dollars because they saw an ashtray that we brought from the balcony before check out ##### Gil Stayed 3 nights in Jan 2023 ### 8/10 Good #### Roberto Aug 17, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I like the privacy and the proximity of the property to the 5th Av. The apartment should have more amenities like a bench on the bathroom. One shower has nothing to put the shampoo and conditioner so we set it on the floor. Check in must be faster and there is lot a ways to do it. Also the check out. In all my before stays, I never have to wait for someone to check the apartment so I can't get my cash deposit back. But overall it was fine ##### Roberto Stayed 7 nights in Aug 2022 ### 4/10 Poor #### Cesar Jul 18, 2022 Disliked: Cleanliness, staff & service, amenities If you are planning to stay at this condominium you need to know what to expect once you check in and you will then make the wise decision to stay or not to stay. You check in with the condominium guard, he is the one giving you the keys of your condo. The guard is just the guard so he has no answers for you. there is nobody to talk to if you are in need of anything. The Guard will take the amount of $300.00 Cash at check in. At check out it took more than one hour to get the money back due to my deposit was missing. You are only allow to 40 Kw per day of electricity any additional Kws they will take it from the $300\. (FYI the refrigerator alone consumes this amount of electricity daily), so be aware of the final bill because it is very hot in Playa. By the way you never get to see the meter!. Once at the apartment, there was no water pressure, no hot water and the place was above 100 degrees. If you plan to have visitors, no visitors are allow. You need to wear a wrist Band, if you don't return the band it is $20.00 for each wb. Pool was terrible, it was very small. Good luck ##### Cesar Stayed 2 nights in Jul 2022 ### 8/10 Good #### Verified traveller Jan 10, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Belle place et bon séjours !!! Appartement confortable, propre, bien situé. L’accueille était rapide et efficace ainsi que le check-out. L’installation en general étaient bien entretenues. Todo perfecto!! ##### Verified traveller Stayed 4 nights in Jan 2023 ### 4/10 Poor #### Briana Quintin Sep 19, 2022 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service La propiedad está bien, el departamento es cómo en las fotos, tiene buena ubicación, cuenta con estacionamiento pero no me volvería a hospedar aquí ni lo recomendaría. El escusado de mi habitación no servía, tampoco la tv, las instalaciones un poco descuidadas, sobre todo el área de la alberca. Los Jacuzzis no sirven, solo puedes consumir 20 kwh por día de luz y si te pasas te cobran 5 pesos cada kwh, fui súper precavida con eso y aún así pague, sugerí que ya lo incluyan en la tarifa, es la única propiedad que me ha dicho algo así, la cafetera no tenía filtro y nos dijeron que teníamos que comprarlo, en cuanto a mi tv nos comentaron que eran teles muy viejas y que la siguiente semana las cambiaban y bueno nos quedamos sin tele en nuestra habitación. Primero me entregaron un cuarto que no era nada parecido a las fotos de lo que había reservando, baje a recepción y me cambiaron, pero lo que más nos impresionó fue la actitud de una de las supervisoras cuando quisimos platicar todo esto, muy mala, nada de empatía, poca capacidad de recibir feedback, parecía que nos daba el avión, una actitud indiferente y cuando solicitamos su nombre nos dijo “no” y nosotros “porque?” Y dijo “No puedo” mientras se iba alejando de espaldas, le valió, es una chica de lentes de estatura media cabello corto un poco rojizo, no logramos conseguir su nombre, ojalá puedan capacitar al personal. ##### Briana Quintin Stayed 2 nights in Sep 2022 ### 10/10 Excellent #### Ariadna Generosa Sep 9, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La suite nos encanto, muy bien equipada, y el personal siempre amable y atento. :) ##### Ariadna Generosa Stayed 6 nights in Aug 2022 ### 10/10 Excellent #### Pedro Jul 28, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy buen edificio, excelente servicio de los empleados y muy tranquilo la ubicación y todo céntrico lo único que no me gusto es sobre los kw que si consumes mas de lo que te ofrecen por los dias que estarás y es obvio pero , al utilizar la estufa eléctrica vas a consumir mas luz de lo normal y trate de ahorrar luz con los a/c para no pasarme y aún así me pase un poco pero de ahi en fuera todo bien en un futuro puedan dar mas kw para utilizar todo de mejor forma ##### Pedro Stayed 1 night in Jul 2022 ### 4/10 Poor #### Emmanuelle Jul 14, 2022 Liked: Cleanliness, amenities El departamento está bien ubicado y lindo pero tuvimos unos inconvenientes. Primero un baño que se tapaba y que optamos por no usar. No te avisan pero no hay que poner papeles en el inodoro. Luego nos volvieron locos que había olor a cigarrillo en este baño y que dejemos de fumar ahí cuando no fumamos. Fue todo un tema para que entendieron que el olor venía por la rejilla y que no era responsabilidad nuestra. Nos enteramos que con este argumento nos querían sacar el depósito. Y tercero los aires programados estaban programados en 20 grados todo el día pero tardamos un par de días en entenderlo ya que nos íbamos a las 8 de la mañana para volver a las 21 y no entendíamos porque los aires están prendidos cuando volvíamos. Este fue otro tema, ellos no querían desprogramarlos, tuvimos que bajar la térmica y nos cobraron IGUAL un suplemento de consumo de energía. Son muchos temitas por cinco noches. Digamos que hubo un poco de mala fe porque todo era muy sencillo de resolver pero como que de todo parecía que teníamos la culpa. En fin, si van, avisen el olor al entrar, bajen la térmica del aire al salir y usen solo el baño del cuarto con dos camas dobles. ##### Emmanuelle Stayed 5 nights in Jul 2022 ### 8/10 Good #### Marla Jun 21, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### No había agua Todo estuvo bien solo q la primera vez no teníamos agua ##### Marla Stayed 1 night in Jun 2022 ### 10/10 Excellent #### El-Fadel May 18, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Second time staying there, love the place, area and location. Great staff, eager to help at all times. ##### El-Fadel Stayed 6 nights in May 2022 ### 8/10 Good #### Rossana Apr 1, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort EL DEPARTAMENTO MUY BONITO, LAS INSTALACIONES DE LA PISCINA INCOMODAS, EL BARTENDER MUY GOSERO. LOS JACUZZIS ESTAN FRIOS Y APAGADOS. ME COBRARON 30 DOLARES POR 3 BRAZALETES DE PAPEL QUE NO DEVOLVI PORQUE SE ME ROMPIERON. BUENA UBICACION. ##### Rossana Stayed 5 nights in Mar 2022 ### 4/10 Poor #### Prince Feb 7, 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### "THIS IS NOT LUXURY" Last time I was in Playa Del Carmen I stayed at the Anah Sunset across the street from this place, I tried to go back there but they were booked...so I figured Anah Lux under the same name and owned by the same company would be just as nice. When they apply "LUXURY" to the name you would think as such which was NOT the case. The Front Desk staff are RUDE and NOT HELPFUL at all with any issues, one of them claimed to be the Owner of the place and instead of trying to retain me as a customer she gladly suggested that I leave. My room was SMALLER and they applied an EXTRA charge to have your sheets and towels changed daily, the phone did NOT work and there were SPIDERS in the room like they did NOT CLEAN the room prior to me arriving. Along with Hidden fees about the Linens there was an Electrical Meter for electricity used while staying at the Condo....so you could only run the AC for a limited amount of time to stay cool in a place where it's HOT 90% of the time, just another way to nickel and dime you for your US Dollars. Upon my departure I was informed that I would have to pay $20 US for a .1 cent paper wristband I received because in the contract you sign they want you to return it to them for SECURITY purposes, I wasn't going to do that...and most of all Travelers there is a $300 Deposit US that you have to pay BEFORE you can even get your room ON TOP of what you might have paid to stay there from site like Hotel.com which is where I made my reservation. ##### Prince Stayed 8 nights in Jan 2022 ### 4/10 Poor #### Farah Feb 1, 2022 Disliked: Staff & service, property conditions & facilities #### Ruined vacation This establishment does not include all their rules when you are booking, you only find out after when it is too late and you can not cancel at that point. There is NO indication when booking that you are limited to 20 kw per day and there is NO indication that you may not have guest over after 10 pm. I understand and appreciate that this is for our security, but I was bringing my boyfriend that arrived later to playa del Carmen, because my reservation was for 2 people but I had an appartment that fit 4 people the manager refused to help. The management has NO sense of customer service, they do not understand the frustration of their clients and have no idea how to communicate or find an alternative. The security was REALLY rude and yelled at my guest one day because he talked back to him. It was only 3 pm and he was yelling at my guest he did not want to let him in. Also the first night when I brought my boyfriend because he arrived at 2am and had no other place to go the security guard shut my electricity. I will NEVER ever give my money to such an establishment, they ruined our vacation. I do have to say that the employees at the front desk Mario, Anthony and Fernando were very nice and tried their best but they could not do anything because their manager Ofelia did like us and she refused to help. It really is to bad for this establishment to treat their guests in such a way. ##### Farah Stayed 7 nights in Jan 2022 ### 10/10 Excellent #### Luis Oct 10, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy bien la atencion y personal en general. El tema regulado del consumo de Luz ; esta bien sin embargo deberia ser mas claro o sencillo de los cargos . Gracias ##### Luis Stayed 1 night in Oct 2021 ### 10/10 Excellent #### Lisette Sep 21, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente Estuvimos muy contentos aunque solo fue por un dia nos gusto mucho el lugar, lo amplio y lo bien que estan todas sus instalaciones. Regresaremos en un futuro. muy buena atencion. ##### Lisette Stayed 1 night in Sep 2021 ### 4/10 Poor #### Jesus Manuel Sep 11, 2021 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### MALO PUES LA VERDAD TODO MUY BIEN SALVO UNA PEQUEÑA GRAN QUEJA HACIA QUIEN VEA ESTE MENSAJE, RENTAMOS UNA HABITACION CON 3 MINISPLITS, REFRIGERADOR, HORNO DE MICROONDAS Y UN MONTON DE LUCES, A LO QUE VOY ES QUE EN EL HOTEL SOLO DAN 20 WATTS DE LUZ Y SE ME HACE ILOGICO QUE UNA HABITACION TENIENDO TODO ESO QUE LES MENCIONE SOLO DE ESA CANTIDAD DE WATTS, PORQUE NO RENTE UN AIRBNB QUE AHI SI MIDEN LA LUZ, NO ME PARECIO LOGICO YA QUE EN NINGUN HOTEL QUE ME HE HOSPEDADO ME HABIA PASADO ESO, APARTE PIDEN 300 DOLARES DE DEPOSITO, LUEGO AL SIGUIENTE DIA ME DIJERON QUE ME HABIA PASADO DE LA LUZ PERMITIDA, SIENDO QUE LLEGAMOS A LAS 6 DE LA TARDE Y NO ESTUVIMOS HASTA LAS 9 DE LA NOCHE SOLO UTILIZAMOS LOS AIRES PARA DORMIR PUESTO QUE A LAS 9 DE LA MAÑANA ESTABAMOS ENTREGANDO LA HABITACION, CUANDO ENTRAMOS A LA HABITACION YA ESTABAN ENCENDIDO EL MICRO, LAS 3 TELES QUE HAY Y EL REFRIGERADOR ENTONCES PROBABLEMENTE LOS 20 WATTS QUE NOS DIERON YA LOS HABIAN GASTADO ELLOS MISMOS Y NOS FREGARON, EN GENERAL EL LUGAR ES MUY BONITO PERO CREO QUE EN QUINTANA ROO A LOS EMPRESARIOS NO LES BASTA CON LO CARO QUE ES, SI NO QUE BUSCAN LA FORMA DE GANAR MAS DINERO CON EL TURISMO SIN IMPORTAR SI ES NACIONAL O EXTRANJERO, NO LO RECOMIENDO POR LO DE LA LUZ, ESPERO Y PONGAN UN POCO DE ATENCION A ESTE MENSAGE Y HAGAN ALGO PORQUE BARATO, PARA NADA ES LA HABITACION QUE RENTAMOS PARA QUE NI SIQUIERA LA LUZ QUIERAN PAGAR USTEDES, PERO CLARO QUE ESO TE LO DICEN HASTA QUE ESTAN EMBARCADO HACIENDO CHECK INN, MUY MAL ##### Jesus Manuel Stayed 1 night in Sep 2021 ### 6/10 Okay #### Alfred, Shorewood Sep 7, 2021 Liked: Cleanliness, amenities This property requires a CASH deposit at checkin. They also charge extra for electricity usage. The room we got was nice enough. The only major issue was with the return of our cash deposit at checkout - They did not have the money on site and we ended up waiting over an hour to receive it. ##### Alfred Stayed 2 nights in Sep 2021 ### 4/10 Poor #### Verified traveller Jul 15, 2021 Liked: Cleanliness Terreble. They charge for electric bill ##### Verified traveller Stayed 3 nights in Jul 2021 ### 4/10 Poor #### Verified traveller Mar 23, 2021 Disliked: Cleanliness, amenities Muy buena ubicación todo cerca, Centros comerciales, Quinta avenida, Playa, muy céntrico, decepcionante qué hay que pagar 15 dólares por la limpieza, hay que pagar por el consumo de luz considerando que playa del carmen es un lugar cálido, los aires acondicionados siempre están funcionando y hay un cargo extra adicional por el consumo, Toilet Paper & purified water extra charge. ##### Verified traveller Stayed 7 nights in Mar 2021 ### 8/10 Good #### Verified traveller Mar 8, 2021 Liked: Cleanliness, amenities, property conditions & facilities, communication This was a great location, short walk to the beach and the walking street. Big grocery store and Walmart really close. \*\*\* We had a 2-bedroom and used 1 air-conditioner of the 3\. Very easily we used up the daily power amount and had to pay. It was cheap but annoying \*\*\* Also, we had to come up with big cash deposit and this was not told ahead of time \*\*\* ##### Verified traveller Stayed 7 nights in Feb 2021 ## Expedia's Latest Trends ### Hotels > [Beautiful resort home to Cirque du Soleil!](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Beautiful-Resort-Home-To-Cirque-Du-Soleil.h55332530.Hotel-Information) > > [Palafitos Overwater Bungalows, Catamarán, Cenote, All & More Inclusive - Adults Only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Palafitos-Overwater-Bungalows-At-El-Dorado-Maroma.h22671135.Hotel-Information) > > [Hotel Quinta Santa Anita](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hotel-Quinta-Santa-Anita.h37849782.Hotel-Information) > > [Casa Mar y Sol](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Casa-Mar-Y-Sol.h38875877.Hotel-Information) > > [ Select Club at Sandos Caracol All Inclusive - Adults Only Area](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-Select-Club-Adults-Only-All-Inclusive.h4799416.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Xaman Ha Condominium by ChezPlaya](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Xaman-Ha-Condominium-By-ChezPlaya.h24989183.Hotel-Information) > > [Casa Caribe I](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Casa-Caribe-I.h38875872.Hotel-Information) > > [Sunset Fishermen Beach Resort Playa del Carmen - All inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sunset-Fishermen-Beach-Resort-Playa-Del-Carmen.h884898.Hotel-Information) > > [Ocean Maya Royale - Adults Only - All Inclusive ](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [Singular Dream Beach Residences](https://www.expedia.ca/Playa-Del-Carmen-Hotels-SINGULAR-DREAM-BY-BUNIK.h77028471.Hotel-Information) > > [Casa Aruba 403n 2 Bedroom Apts by RedAwning](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Casa-Aruba-403n-2-Bedroom-Apts-By-RedAwning.h92975416.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [The Reef Playacar Beach Resort & Spa](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-Playacar-Beach-Resort-Spa.h794331.Hotel-Information) > > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Select Club at Sandos Playacar All Inclusive - Adults Only Area](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-Select-Club-Adults-Only-All-Inclusive.h1802470.Hotel-Information) > > [Kaab South Beach by The Spot Rentals](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Kaab-South-Beach-By-The-Spot-Rentals.h66861818.Hotel-Information) > > [Playa del Carmen Apartment](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Playa-Del-Carmen-Apartment.h29367907.Hotel-Information) > > [Hotel Riu Palace Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Riviera-Maya-All-Inclusive.h1370022.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [Hotel Riu Palace Mexico - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Mexico-All-Inclusive.h487012.Hotel-Information) > > [Beach Resort, Playa Del Carmen, Mexico, Spectacular View! 333S](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Beach-Condo.h24226302.Hotel-Information) > > [Xaman Ha 3](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Xaman-Ha-3.h27690678.Hotel-Information) > > [Deluxe 2 bedroom condo at Lorena Ochoa Residences inside Corasol](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Deluxe-2-Bedroom-Condo-At-Lorena-Ochoa-Complex-Grand-Coral.h38804085.Hotel-Information) > > [Villa Estrella de Mar](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Villa-Estrella-De-Mar.h27690671.Hotel-Information) > > [BlueBay Grand Esmeralda All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-BlueBay-Grand-Esmeralda-All-Inclusive.h1411000.Hotel-Information) > > [LYJ HOTEL](https://www.expedia.ca/Playa-Del-Carmen-Hotels-LYJ-HOTEL.h103184152.Hotel-Information) > > [Suite Playacar](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Suite-Playacar.h33902611.Hotel-Information)