We (group of 28) have stayed at RIU resorts before and have been very pleased. However, this Panama resort was a total let down, Our dilemma started with the mold found on our mattresses and pillows. My 2 year old grandson got sick on day 1, because the bed and bedding was full of mold and bacteria, but his parents will address further in their survey. The shower handles were unclean, the bath basin drains were sluggish, the floors looked and felt like they were mopped with grease, The room doors looked battered and in need of repair, the ice machine was dirty and had rust and lime scale build up on it, the hallways just look dirty and unclean, Overall, the place looked very unkept.
The food was awful, always looks like day old food, only good thing was the oats porridge and cocoa (chocolate ) tea. Don't think we will ever return to RIU Panama.
Chris the manager did his best to have our issues resolved, but it was a battle. With all this headache, no one has offered any compensation for our inconvenience,,, smh