Aerial view

Reviews of Riu Playa Blanca - All Inclusive

3.5 out of 5
Riu Playa Blanca - All Inclusive
Finca 43.668, Rio Hato, Cocle

Reviews

8.0

Very good

Rating 10 - Excellent. 366 out of 1000 reviews" "
Rating 8 - Good. 357 out of 1000 reviews" "
Rating 6 - Okay. 147 out of 1000 reviews" "
Rating 4 - Poor. 80 out of 1000 reviews" "
Rating 2 - Terrible. 50 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elena, Broolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel and beautiful property. Excellent service. Only one part should be improved: more restaurants. At night is impossible to get in to any restaurants (Asian, Italian or Steakhouse), only buffet option. For the capacity over 500 rooms needs to be at least 6 restaurants plus buffet. Otherwise everything is perfect.
Stayed 5 nights in Feb 2024
Response from Hotel Riu Playa Blanca Online Reputation Manager on Mar 5, 2024
Dear Elena,We count ourselves lucky to have our lovely guests.We are delighted to learn you had a fantastic holiday.Your comment will be forwarded.Thank you very much!Loving wishes, Hotel Riu Playa BlancaOnline Reputation Manager

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area throughout the hotel are great and super clean. The staff in all areas are "AMAZING". Very friendly and willing to assist you at any time. Always with a great smile. One thing I noticed near by the vendors of souvenir by the beach was a few empy cans of soda ( 4). I hope they clean their area by the end of each day and no leave any pollution for the ocean. Also, going to the beach i had to be careful not to step on horse droppings. I thing the horse handers should clean it by the end of the day.
Stayed 4 nights in Jan 2024
Response from Online Reputation Manager on Jan 19, 2024
Dear Jose,Thank you for your review, There is no greater reward for us than the fact that our guests come to visit us and leave with the good feeling of having enjoyed our facilities and having lived an unforgettable experience.We look forward to your next visit.Yours faithfully,Hotel Riu Playa BlancaOnline Reputation Manager

8/10 Good

Marco

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Place is beautiful and have lots of potential but Staff don’t care about the guests Restaurants were not good at all… the buffet that was the best part so don’t waste your time on line for restaurants go straight to buffet it’s the best They need to work on the attractions not bad but can be better other than that pools were awesome so was the beach and free parking
Stayed 4 nights in Jan 2024
Response from Online Reputation Manager on Jan 17, 2024
Dear Marco,Thank you very much for your review,We are very happy to know that you enjoyed our accommodation in several aspects.For us, your feedback is a breath of good energy that encourages us to continue on our path of continuous improvement.We assure you that we have taken note of your comments and will take them up with the appropriate departments.We look forward to seeing you again soon.Yours faithfully,Hotel Riu Playa BlancaOnline Reputation Manager

10/10 Excellent

Robert

Liked: Property conditions & facilities
Stayed 4 nights in Dec 2023

2/10 Terrible

Yosdel

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

ANUJ

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to relax. Plenty of food options and the chefs go put of their way to please you. Reception staff could be more accomodating.
Stayed 3 nights in Dec 2023
Response from Riu Playa Blanca Online Reputation Manager on Jan 10, 2024
Dear Anuj,We cannot wait to host you again and share yet another great stay.Thank you for choosing us and sharing your fabulous feedback.Hoping to see you soon, Anuj.Kindest Regards!Hotel Riu Playa BlancaOnline Reputation Manager

10/10 Excellent

dan

Travelled with family
Liked: Amenities
A well maintained property with manicured lawns and festively decorated for Christmas in the lobby areas and special lighting on all palm trees. Staff picking up every glass or cup discarded on the sand by the very diverse groups of guests (although collection points are readily available) is remarkable. The "reservation by towel" of beach/pool chairs is not discouraged.
Stayed 4 nights in Dec 2023
Response from Riu Playa Blanca Online Reputation Manager on Jan 10, 2024
Dear Dan,We are so pleased to read that your overall experience was positive.And we are so thankful for your ratings, it is very much appreciated, since our team do their best to make every guest’s stay memorable.We always kindly recommend to remind other guests that you are intitled to remove towels on empty sunbeds, since reserving them using this method is completely forbidden.Service is our absolute key value, we are sorry to read that we did not get everything right. Wishing to welcome you again very soon.Caring Greetings,Hotel Riu Playa BlancaOnline Reputation Manager

6/10 Okay

Andrea, Indian Trail

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Staff is very nice. Food is abundant and very good. The entertainment staff is amazing! Rooms are basic with no toiletries, limited linens and towels, but you can request on the Riu app. The resort really needs maintenance. We had a good time, but we read all the other reviews and knew what to expect.
Stayed 3 nights in Dec 2023
Response from Riu Playa Blanca Online Reputation Manager on Dec 21, 2023
Dear Andrea,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. Your review will be passed on to the departments in charge.We hope we have the opportunity to welcome you again.Best Regards,Hotel Riu Playa BlancaOnline Reputation Manager

8/10 Good

Yelipsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the environment and the beach. I didn’t like the smell in the Sport Bar area. RIU has to check this out
Stayed 4 nights in Dec 2023
Response from Online Reputation Manager on Dec 19, 2023
Dear Yelipsa,Thank you for your feedback,We deeply value your review of your recent stay at our hotel and are pleased to have been part of such an enjoyable experience for you.We are always pleased to hear that you enjoyed your time with us.Please be assured that your comments have been noted and will be taken up with the appropriate departments.We sincerely hope that you will give us another opportunity to welcome you to our facilities so that we can provide you with the highly satisfying experience that we are known for.Yours faithfully,Hotel Riu Playa BlancaOnline Reputation Manager

10/10 Excellent

Enda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing vacation
Stayed four nights, Friendly staff, great food, clean, lovely pools and grounds, really enjoyed my stay, rooms could use some upgrades but comfortable. We had an amazing time at Riu and will stay again. Highly recommend.
Stayed 4 nights in Oct 2023
Response from Online Reputation Manager on Nov 10, 2023
Dear Enda,Thank you for your review,We are very happy to hear that your experience at our hotel was exceptional! Our team strives every day to ensure that every guest feels at home. We look forward to the privilege of welcoming you back and exceeding your expectations once again.Yours faithfully,Hotel Riu Playa BlancaOnline Reputation Manager

8/10 Good

ROSANNA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No ponen shampoo ni reacondicionador en los baños
Stayed 5 nights in Oct 2023
Response from Online Reputation Manager on Nov 3, 2023
Apreciada ROSANNAQueremos expresarle nuestra gratitud por habernos dedicado un tiempo para brindarnos la maravillosa valoración que disponemos por su parte.Estamos muy contentos de su satisfacción con nuestros servicios, y, sepa que nos hemos sentido muy halagados por sus comentarios.Normalmente disponemos de un dispensador de gel champú. No albergue ninguna duda, ya que realizamos el seguimiento de sus observaciones y las trataremos con los departamentos correspondientesNos gustaría, de corazón que volviera a brindarnos la oportunidad de recibirle en alguna de nuestras instalaciones.Cordialmente, Hotel Riu Playa BlancaOnline Reputation Manager

8/10 Good

Devona

Stayed 6 nights in Oct 2023

4/10 Poor

Jose

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Tuvimos una muy buena experiencia con el personal del restaurante asiático,en los demás negativo
Stayed 9 nights in Oct 2023
Response from Online Reputation Manager on Oct 30, 2023
Apreciado JoseMuchas gracias por su valoración.Estamos sorprendidos al conocer que no le trataron por igual, de la manera profesional y amable en nuestros restaurantes.No tenga dudas que tendremos en cuenta sus observaciones y las trataremos con los departamentos pertinentes.Quisiéramos extenderle una cordial invitación a regresar y permitirnos nuevamente el privilegio de recibirle en cualquiera de nuestras instalaciones, con el propósito de brindarle la excepcional experiencia que siempre nos esforzamos por ofrecer, garantizando su completa satisfacción.Cordialmente, Hotel Riu Playa BlancaOnline Reputation Manager

10/10 Excellent

Denene

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful facility. Smiling staff
Stayed 7 nights in Oct 2023
Response from Online Reputation Manager on Oct 27, 2023
Dear Denene,Thank you so much for your review!We are happy to know how much you enjoyed your stay, in the Hotel Riu Playa Blanca. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Playa BlancaOnline Reputation Manager

4/10 Poor

Tyhira

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We had ants in our room and went to the front desk twice and all they did was send house keeping which didn’t get rid of the ants. There we legit ants in the beds. We had to put our luggage on the balcony
Stayed 4 nights in Oct 2023
Response from Online Reputation Manager on Oct 27, 2023
Dear Tyhira,Thank you so much for your valuable feedback.Please do accept our apologies for the disappointment you experienced.We do appreciate you bringing this to our attention as we take all of our feedback on board with the aim of continuously improving guest experiences.Should you be willing to give us another chance to host you in the future, we know we will make it right. Yours faithfully,Hotel Riu Playa BlancaOnline Reputation Manager

8/10 Good

Wendy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There were only 2 disappointments: 1). The Asian restaurant … service and food were both inferior; and 2) Buffet at Chiriqui … very poor selection (1 day only).
Stayed 4 nights in Oct 2023
Response from Online Reputation Manager on Oct 25, 2023
Dear Wendy,We are very pleased to receive your feedback as it is very important to us and we can see your satisfaction, which pleases us very much.Please be assured that we will follow up on your comments and address them with the relevant departments.We hope you will visit us again soon.Yours faithfully,Hotel Riu Playa BlancaOnline Reputation Manager

2/10 Terrible

Abayomi

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

meliesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management and staff work diligently to ensure everything is organized. The staff are efficient, helpful and professional. Had a great. No complaints
Stayed 3 nights in Oct 2023
Response from Online Reputation Manager on Oct 16, 2023
Dear meliesha,We are very pleased to know that you enjoyed your stay with us.We are glad to know that we lived up to your expectations. We hope that soon you will choose to spend a few days with us and live a new unforgettable experience.Best wishes, Hotel Riu Playa BlancaOnline Reputation Manager

8/10 Good

johanna, Kingston

Travelled with family
Liked: Amenities
I loved the amenities and the staff
Stayed 3 nights in Oct 2023
Response from Online Reputation Manager on Oct 11, 2023
Dear johanna,Thank you for sharing your feedback. We are pleased to hear that your stay with us was great and that you enjoyed our service.We look forward to welcoming you soon again.Sincerely,Hotel Riu Playa BlancaOnline Reputation Manager

8/10 Good

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities
pros - Great staff - The food was great, lots of options - Night shows Cons - The pool is very crowded all the time. - Checkin and checkout can be very slow
Stayed 3 nights in Sep 2023
Response from Riu Playa Blanca Online Reputation Manager on Sep 27, 2023
Dear Eunice,Thank you very much for the fabulous review!It is an honour to be recognized as a good hotel. Also, our staff are thrilled when they learn their efforts are acknowledged, we thank you on behalf of our lovely team. We hope you will come back soon, Eunice.Kindest wishes,Hotel Riu Playa BlancaOnline Reputation Manager

8/10 Good

KATHERINE

Travelled with group
Liked: Cleanliness, staff & service, amenities
This hotel has not facilities to reach the beach for people with disabilities. The beach is not blue and transparent, it has litlle stones at the border.
Stayed 4 nights in Sep 2023
Response from Online Reputation Manager on Sep 27, 2023
Dear KATHERINE,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are saddened to hear that your recent stay did not match your expectations in all aspects, as we are always maintaining a strong commitment to dedicated service. We look forward to sharing a better experience with you soon. Have a lovely day.Hotel Riu Playa BlancaOnline Reputation Manager

6/10 Okay

Valentine

Stayed 3 nights in Sep 2023

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelebte
Todo estuvo excelente, sin duda volvería nuevamente.
Stayed 3 nights in Sep 2023
Response from Online Reputation Manager on Sep 13, 2023
Apreciada Sandra,Muchas gracias por su reseña, Nos complace conocer que su estadía en nuestras instalaciones fue de su agrado y, además, nos encanta saber, que estuvimos a la altura de sus expectativas en tantos puntos que nos valora.Es por ello, que deseamos de corazón, que vuelva a visitarnos en cualquiera de nuestros alojamientos y le podamos así ofrecer una nueva e inolvidable experiencia entre nosotros.Cordialmente, Hotel Riu Playa BlancaOnline Reputation Manager

6/10 Okay

Yulien Paz

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Hotel is a huge building, something that fits more a city hotel than a beach hotel. A LOT of people!! And this is because the hotel was made to be more profitable than comfortable for customers (I've noticed RIU hotels are pretty much like this one: big towers with a lot of rooms).
Stayed 3 nights in Sep 2023
Response from Riu Playa Blanca Online Reputation Manager on Sep 8, 2023
Dear Yulien Paz,Thank you very much for choosing us for your holiday.It is very disappointing to read about this, since it is never our wish to make any guest’s holidays less than perfect.Needless to say, we appreciate you took the time to share your impression, so we can inform the management department.Best Regards,Hotel Riu Playa BlancaOnline Reputation Manager

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was acceptable. The check in was very good, without any delay. The rooms are dated, but clean. The beds are very small, but comfortable . The maid service was wonderful, as was all the resort staff. The nightly entertainment was very good, but but with the same entertainers every night. The buffet was very good, with a good selection. We dinned in the Chinese & Italian restaurants, and both were just ok. The food was bland, and service was very slow. Overall, our experience was adequate.
Stayed 3 nights in Sep 2023
Response from Online Reputation Manager on Sep 8, 2023
Dear Douglas,We would like to thank you for taking the time to share with us your comments and your experience during your last visit to our facilities, as they are very important for us to continue creating experiences for our guests.We hope to see you again soon in one of our facilities enjoying your holiday.We will certainly take your comments into consider and address them with the relevant departments.We hope to have you soon in this, your home.Yours faithfully,Hotel Riu Playa BlancaOnline Reputation Manager

6/10 Okay

Cindy

Liked: Staff & service
Stayed 5 nights in Aug 2023

10/10 Excellent

Sita

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall the property is immaculately well-kept and clean stuffs were always cleaning and on top of everything they were very friendly and helpful pleasant. My room was still my satisfaction, beautiful and comfortable food and drinks while in abundance. I definitely will recommend this place. Looking forward to going back again.
Stayed 5 nights in Aug 2023
Response from Online Reputation Manager on Sep 4, 2023
Dear Sita,Thank you so much for choosing us!It was truly a pleasure to have had you with us and we kind words about our hotel are wonderful! We are glad you enjoyed your stay and would love to have you back again. Sincerely yours,Hotel Riu Playa Blanca Online Reputation Manager

2/10 Terrible

Sandra

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated and dirty
Stayed 5 nights in Aug 2023

10/10 Excellent

GERMAN, Bradenton

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort facilities,beach a little rough for seniors. No too distant from Panama City, however if you hit rush hour the traffic is terrible.
Stayed 5 nights in Aug 2023
Response from Riu Playa Blanca Online Reputation Manager on Sep 5, 2023
Dear German,We are so pleased to read that your experience was overall, positive.And we are very thankful for your excellent ratings. It is gratifying to read you enjoyed it.We look forward to welcoming you again soon.Warmest Greetings,Hotel Riu Playa BlancaOnline Reputation Manager

8/10 Good

Crystal

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Customer service was not good at all
Stayed 7 nights in Aug 2023
Response from Online Reputation Manager on Sep 1, 2023
Dear Crystal,Thank you for visiting us.We are glad to hear that you enjoyed your stay and we are pleased to note your feedback, as it is very important for us to know your impressions.Please come back soon to visit us at any of our facilities.Yours faithfully,Hotel Riu Playa BlancaOnline Reputation Manager

10/10 Excellent

Ely

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel overall. Staff was caring and courteous.
Stayed 6 nights in Aug 2023
Response from Riu Playa Blanca Online Reputation Manager on Aug 25, 2023
Dear Ely,It makes our efforts worthwhile when we read that our beautiful guests enjoyed a much-deserved holiday.Thank you very much for your fantastic review, our staff feels rewarded.Wishing you a great day!Thank you for choosing us, see you soon!Kindest Greetings,Hotel Riu Playa BlancaOnline Reputation Manager

8/10 Good

Oria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
The rooms, service, staff, entertainment are all excellent! However, there was an unacceptable and very scary issue on one of the evenings, there was a power outage in the area, and the electrical plant at the hotel took too long to start working. There were people trapped in the elevators for too long, including my daughter with her husband and 2 little kids. Then, the power went off several more times during the evening. We heard that the same issue has occurred in various occasions within the past days
Stayed 3 nights in Aug 2023
Response from Online Reputation Manager on Aug 10, 2023
Dear Oria,Thank you for sharing your wonderful review with us! While we are glad to read your compliments on our friendly staff, the comfortable accomodation and the excellent entertainment, we profusely apologize for the inconveniences you and your family faced on one day due to the described power outage in the area.This is an exceptional case and work has been done feverishly to fix this problem even if it unfortunately took a longer period of time. We hope that this did not discourage you from visiting us again at some point in the future should the opportunity come, and we promise you that we will make it better next time.Sincerely,Hotel Riu Playa BlancaOnline Reputation Manager

10/10 Excellent

Luis Camacho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was awesome! Everything was conveniently located, the beach was super clean, the staff was helpful and friendly, and the food at the restaurants was plentiful and tasteful. Highly recommended!
Stayed 6 nights in Jul 2023

2/10 Terrible

Norida

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t believe this is a Riu hotel, there were bugs in our bed, the food wasn’t good, they over cook everything, property is in bad condition and everywhere smells like mold, you can’t even relax at the beach due to the horse ride guys, and the airport is 2 hours away.
Stayed 5 nights in Jul 2023
Response from Riu Playa Blanca Online Reputation Manager on Aug 4, 2023
Dear Norida,Thank you very much for choosing Riu and for sharing your feedback. We are saddened to read that despite our efforts and the goodwill of our staff, we have not been able to meet your expectations and you have not found anything positive about our hotel.Nonetheless, your review will be forwarded.Best Regards,Hotel Riu Playa BlancaOnline Reputation Manager

2/10 Terrible

Yvonne

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
We (group of 28) have stayed at RIU resorts before and have been very pleased. However, this Panama resort was a total let down, Our dilemma started with the mold found on our mattresses and pillows. My 2 year old grandson got sick on day 1, because the bed and bedding was full of mold and bacteria, but his parents will address further in their survey. The shower handles were unclean, the bath basin drains were sluggish, the floors looked and felt like they were mopped with grease, The room doors looked battered and in need of repair, the ice machine was dirty and had rust and lime scale build up on it, the hallways just look dirty and unclean, Overall, the place looked very unkept. The food was awful, always looks like day old food, only good thing was the oats porridge and cocoa (chocolate ) tea. Don't think we will ever return to RIU Panama. Chris the manager did his best to have our issues resolved, but it was a battle. With all this headache, no one has offered any compensation for our inconvenience,,, smh
Stayed 7 nights in Jul 2023
Response from Online Reputation Manager on Aug 3, 2023
Dear Yvonne,Thank you very much for staying at Riu and for sharing your feedback with us.As service is one of the key values of our company and we strive to make every effort to exceed all of our guests’ expectations, we are truly saddened to find that you weren't fully satisfied with your recent experience. We assure you that these are not the standards that are reflective of the hotel.Your concerns will be forwarded to corresponding departments with the purpose of improving and we really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu Playa BlancaOnline Reputation Manager

4/10 Poor

Karen

Stayed 5 nights in Jul 2023

10/10 Excellent

Natalie Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very kind and helpful. F&B was delicious.
Stayed 5 nights in Jul 2023
Response from Online Reputation Manager on Aug 3, 2023
Dear Natalie Ann,We would like to thank you for sharing your feedback on your recent stay at our resort. It is great to learn that overall, you had a good experience. We look forward to welcoming you back soon. Best Greetings, Hotel Riu Playa BlancaOnline Reputation Manager

10/10 Excellent

silvia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very attentive.
Stayed 6 nights in Jul 2023
Response from Online Reputation Manager on Aug 1, 2023
Dear Silvia,Thank you for staying with us at Hotel Riu Playa Blanca and sharing your experience on Expedia.We are so happy to hear you enjoyed your full experience with us, especially the great service you received.It is our hope to have the pleasure of welcoming you back in the near future.Kind Regards,Hotel Riu Playa BlancaOnline Reputation Manager

10/10 Excellent

Jonathan

Liked: Cleanliness
The air inside of the club smelled very nasty
Stayed 3 nights in Jul 2023
Response from Online Reputation Manager on Aug 2, 2023
Dear Jonathan,thank you for your feedback. We are sorry for the inconveniences, and hoping that there very many positive aspects of your stay, we look forward to welcoming you again and sharing an unforgettable experience.Best wishes, Hotel Riu Playa BlancaOnline Reputation Manager

4/10 Poor

Yusselffy M

Travelled with family
Disliked: Cleanliness, property conditions & facilities
A nice property but they do not keep up with the upkeep. I was given a spoiled and diety mattress for my children to sleep on, this was the last straw for us and demanded a new room. This is not even including the rust in the bath tub and the handles fallen off of the drawers.
Stayed 5 nights in Jul 2023
Response from Online Reputation Manager on Jul 21, 2023
Dear Yusselffy M,Thank you for taking the time to leave us a review.As our number one priority is providing excellent services to our guests, we are concerned to learn that we did not manage to fully live up to your expectations and that we may have missed out on some details leaving you with an unpleasant experience.We will share your impressions to corresponding departments for further consideration and we really hope that you allow us the opportunity to host you again soon and prove that your unsatisfactory stay was an exception! Kind Regards,Hotel Riu Playa BlancaOnline Reputation Manager

6/10 Okay

Alvaro

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
It is a good resort with pools, bars and restaurants in good condition. But in general they have an old acomodations and infrastructure that frequently have fails or broken things.
Stayed 7 nights in Jul 2023
Response from Riu Playa Blanca Online Reputation Manager on Jul 21, 2023
Dear Álvaro,Thank you very much for taking time to tell us about your stay.We do our best to provide an excellent service experience, therefore, it is disappointing to read that some aspects of this stay were below both your expectations and our standards.Your review will be revised further, as we hope that you will give us another chance to host you and to redeem your confidence in us.Best Regards,Hotel Riu Playa BlancaOnline Reputation Manager

8/10 Good

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
The beach are bad an dj only play after 12 in the disco pacha panama music before 12 only 2 old bachata 2 old merengue 2 old salsa 2 old regueton and to get water in the run you have tu call every day and only give two small I was there for 1 week the hotel are realy good food and clean good for a couple or family staf very frendly La playa no es buena aguas turbias y mucho oliaje Para k te den agua en la habitacion tienes k llamar diario y solo te dan 2 botellitas pequeñas lo cual es muy poco tienes k insistir en k te traigan mas pero casi siempre solo son 4 o 5 El DJ de la disco solo pone 2 bachatas 2 merengues 2 regueton 2 salsa de las 11 a las 12 y de musicas bonitas pero muy viejas de los años 90 y de las 12.05 hasta las 2 .00 am k cierran solo pone musiva local panameñe la cual tambien son las mismas canciones y algunas las repite hasta 3 veces yo estuve en el hotel 1 semana y todas las noches fue lo mismo con la musica De lo demas todo muy bueno super limpio la comida excelente los trabajadores super bien se los recomiendo tanto para uma paraja como para una fsmilia con niños
Stayed 7 nights in Jul 2023
Response from Online Reputation Manager on Jul 18, 2023
Estimado Guillermo, Muchas gracias por compartir sus impresiones sobre su estancia en nuestro hotel. Nos alegra que haya disfrutado de su estancia, sin embargo, lamentamos los inconvenientes mencionados.Esperamos volver a darle la bienvenida pronto.Un cordial saludo,Hotel Riu Playa BlancaOnline Reputation Manager

8/10 Good

Yvonne

Travelled with group
Liked: Staff & service
I enjoyed my stay. However, the property could use some maintenance related to addressing the smell in the nightclub and sports bar.
Stayed 5 nights in Jul 2023
Response from Online Reputation Manager on Jul 17, 2023
Dear Yvonne,Thank you so much for your review!It was a pleasure to have you with us. We are happy to know how much you enjoyed your stay, in the Hotel Riu Playa Blanca. Rest assured that your words will be taken into account as we understand that there is always room for improvement.It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Playa BlancaOnline Reputation Manager

2/10 Terrible

mary, fords

Disliked: Property conditions & facilities
Stayed 5 nights in Jul 2023

10/10 Excellent

David

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great!
Stayed 7 nights in Jun 2023
Response from Riu Playa Blanca Online Reputation Manager on Jul 12, 2023
Dear David,We are thrilled to know you enjoyed your stay!We really thank you for your lovely remarks about our beautiful staff, it is very much appreciated, since our team works to make every guest’s stay memorable.And we cannot wait to host you again, David.Warmest wishes!Hotel Riu Playa BlancaOnline Reputation Manager

10/10 Excellent

Jeannette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is kept impeccably clean. You can tell that the hotel staff takes pride in their work.
Stayed 9 nights in Jun 2023
Response from Riu Playa Blanca Online Reputation Manager on Jul 12, 2023
Dear Jeannette,It is so nice to learn or lovely team are doing a good job and it is appreciated by our wonderful guests.We are really pleased to learn you enjoyed your stay.We will forward your kind comments.Looking forward to welcoming you very soon, Jeannette.Kindest Greetings!Hotel Riu Playa BlancaOnline Reputation Manager

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 3 nights in Jun 2023
Response from Riu Playa Blanca Online Reputation Manager on Jul 7, 2023
Dear Michael,We are thrilled to know you enjoyed your stay.We strive for excellence, so we are pleased to read your feedback.Thank you very much!We wish you a lovely day, Michael.Kindest wishes!Hotel Riu Playa BlancaOnline Reputation Manager

10/10 Excellent

Juan Pablo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Is a wonderful place for my kids, my wife and I enjoy all the time, I think the place needs a playground out of the water

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This trip was our very first time in Panama, and it was incredible. The hotel was great, people were great, food and drinks were great. Overall, a fantastic experience and we can't wait to go back!