our apologies for the inconvenience caused, we look forward to seeing you on another visit.

Thank you for your visitWe look forward to seeing you next time.

we apologize for all the inconveniences causedwe look forward to serving you on your next visit

thank you for your ratingwe look forward to seeing you next time

we apologize for the inconvenience we look forward to serving you on your next visit

Thank you for your commentwe hope to see you again

Thank you very much, we are restructuring the reception and the rooms !!

Muchas gracias por su visita, nos hubiese gustado saber los inconvenientes que tuvo en el hotel para así tomar las medidas necesarias.

Thank you very much for your comment, we are working on the improvements to the pool.

Thank you very much for your comment, we hope you can visit us again and play in our golf club.

Muchas gracias por su puntuación.

Thank you very much, it was a pleasure to have your visit.

Thank you very much for your comment. We regret the inconvenience with GPS.

Thank you very much for your comment, we regret that our staff has not been helpful, we will be taking the corrections. We have Google Map service where we detail the address, phone number and map of how to get there ?.

Thank you very much, we are glad you enjoyed your stay.

Muchas gracias por su puntuación, nos anima a seguir mejorando!!

Thank you very much for your comment, it is of great importance to us.

Dear guest, we take great care of the comments of our guests at the blue bay hotel. We are concerned that they have not had a good time with us, the General Management has been informed to make the necessary changes. We are improve our services thanks to your comments.

Dear guest, for our management is gratifying that our customers spend few minutes to rate the experience that we provide in our BlueBay Coronado Golf & Beach Resort. As it can’t be different, we will coach each of our employees not only know, but to understand the importance of your comments. Thanks for your rating and feel free to visit us again.

Dear Guest, I am the director of operations of the property and the one who talked to you about this. Let me start by thank you for taking the time to share with this community your experience, we do recognize how important is for everyone to express opinions in this kind of platforms with the world and as I told you over the phone, and through our TEXT conversation "I do apology for all the inconvenience the hot water issue caused to you in your one night stay, even when that was not planned and it was not our intention", I put myself in your position and I understand this can be stressful. Yes, is true you asked the front desk team about it that night, and about the answer, I can't blame our front desk for not giving you the information at the check in because when you arrive we didn't realized how big could be the hot water problem, and this is completely my responsibility, reason why I am asuming it and offered you a discount. I bet you understand we can´t warn anyone about an issue we didn't realized at that moment. Once we did it, we started our contingency plan, that same night you asked and then we couldn't fix it even we worked all night long, it is not your fault, is our and because is ours, we offered you a compensation you refuse to accept. In our conversation over the phone you asked for a full refund and I explained you I can't refund your full rate of 2 passengers, considering you slept and ate with no complains during the stay, then you express you were not comfortable with the food, mentioning you even read about our "terrible food service", I felt confuse because before this you were not complaining about anything else but I respect your opinion. Sr. statistics don´t lie, off course I completely disagree with you but as a professional and even user of some services I respect your opinion 100% and as a manager I took the proper notes to avoid and prevent any issue like this one in the future. When you called me I was out of the property in a meeting, once I finished I contacted you and without questioning I offered you a discount of a third part of your stay and you denied to accept it, a day later the agency from where you booked call me saying you wanted, and then you pulished a negative feedback about us refering to things you never mentioned before. For the record, is important to clarify the reason why locals don’t come here, that's is not because of the food, is because this is a non-open hotel / restaurant / club for non-members, or non-guests. We're very sorry this inconvenient happened during your stay, we really are, but it doesn't deserve a 100% refund when you used our facilities. Once again, thank you for taking the time to write this, I promise I'll make sure your opinion get to all my team members and also will make sure our next visitors will never experience what you did according to our brand standards. Regards, Director of Operations

Dear guest, for our management is gratifying that our customers spend few minutes to rate the experience that we provide in our BlueBay Coronado Golf & Beach Resort. As it can’t be different, we will coach each of our employees not only know, but to understand the importance of your comments. Thanks for your rating and feel free to visit us again.

Dear guest, for our management is gratifying that our customers spend few minutes to rate the experience that we provide in our BlueBay Coronado Golf & Beach Resort. As it can’t be different, we will coach each of our employees not only know, but to understand the importance of your comments. Thanks for your rating and feel free to visit us again.

Dear guest, for our management is gratifying that our customers spend few minutes to rate the experience that we provide in our BlueBay Coronado Golf & Beach Resort. As it can’t be different, we will coach each of our employees not only know, but to understand the importance of your comments. Thanks for your rating and feel free to visit us again.

Dear guest, for our management is gratifying that our customers spend few minutes to rate the experience that we provide in our BlueBay Coronado Golf & Beach Resort. As it can’t be different, we will coach each of our employees not only know, but to understand the importance of your comments. Thanks for your rating and feel free to visit us again.

Dear guest, for our management is gratifying that our customers spend few minutes to rate the experience that we provide in our BlueBay Coronado Golf & Beach Resort. As it can’t be different, we will coach each of our employees not only know, but to understand the importance of your comments. Thanks for your rating and feel free to visit us again.

Dear guest, for our management is gratifying that our customers spend few minutes to rate the experience that we provide in our BlueBay Coronado Golf & Beach Resort. As it can’t be different, we will coach each of our employees not only know, but to understand the importance of your comments. Thanks for your rating and feel free to visit us again.