Dear Mark, Thank you so very much for choosing to stay with us here at the Plattsburgh La Quinta Inn & Suites by Wyndham. We sure do appreciate you as a valued guest of ours and hope that we have the opportunity to serve you again in the future. Thank you for taking the time to review our hotel on Expedia.com and give us your feedback.It is so nice to hear your encouraging words about our welcoming staff! We truly pride ourselves on service and our team has spent the last few months working hard to make our hotel the best it can be. I will be sure to share your feedback with them and I know they will truly appreciate it!We genuinely appreciate you Mark and from all of our team here at the La Quinta Inn & Suites by Wyndham in Plattsburgh, NY we give you our deepest gratitude for sharing your feedback and giving us an opportunity to continuously improve. Hope to serve you again soon and know that we are HERE FOR YOU!Sincerely,Kevin MurnaneGeneral Manager

Dear Marion, Thank you for taking the time to review your experience at La Quinta Inn & Suites by Wyndham Plattsburgh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I really wish that I knew more about what caused you to have such a negative experience here so that I could work with my team members toward a solution. If you are able and willing to reach out with specific issues that left you with this sentiment, I assure you that I will do everything in my control to improve. It is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Kevin MurnaneGeneral Manager

Dear Diane,Thank you so much for staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY. We appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do a better job serving you. Thank you for taking the time to give us some feedback from your stay and please know that I will share this feedback with my team and use it as a means for us to improve. I am very sorry that our heated pool and spa did not meet your expectations. In order for the jets to work in our spa you must turn a knob located on the wall by the accessibility chair. If given the chance, our staff would have helped you to make sure you were completely satisfied. Please know that we are here for you and if there is anything that we can do to make your future stay with us more enjoyable please do not hesitate to reach out. As always we truly appreciate you as a guest of ours and we hope to see you again soon!Respectfully yours,Kevin MurnaneGeneral ManagerLa Quinta Inn & Suites

Dear Alida, Thank you so much for staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY. I am so delighted to see that you enjoyed your stay here with us! We appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do an even better job serving you. Thank you for taking the time to review your stay and please know that I will share any feedback with my team and use it as a means for us to improve. Please know that we are here for you and if there is anything that we can do to make your future stay with us more enjoyable please do not hesitate to let us know. Please know that I care and that we truly appreciate you as a guest of ours.Respectfully yours, Kevin MurnaneGeneral Manager

Dear Jasyn, Thank you so much for staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY. We appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do a better job serving you. Thank you for taking the time to review your stay here with us at The La Quinta Inn and Suites in Plattsburgh, NY and for sharing your positive experience with others on Expedia. We are truly delighted that you had a pleasant time here with us. Thank you for taking the time to give us some feedback from your stay and please know that I will share this feedback with my team and use it as a means for us to improve. It is so nice to hear your encouraging comments about heated pool & hot tub. It is an amenity that many of our guests love. Please know that we are here for you and if there is anything that we can do to make your future stay with us more enjoyable please do not hesitate to reach out.. I am the General Manager here at La Quinta Inn & Suites in Plattsburgh, NY and I am going to do everything in my power to help improve my guests' experiences and provide the highest caliber of service that we possibly can. Please know that I care and that we truly appreciate you as a guest of ours.Sincerely,Kevin Murnane General ManagerLa Quinta Inns & Suites

Dear Charleigh, Thank you so much for staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY. We appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do a better job serving you. Thank you for taking the time to review your stay here with us at The La Quinta Inn and Suites in Plattsburgh, NY and for sharing your positive experience with others on Expedia. We are truly delighted that you had a pleasant time here with us. Thank you for taking the time to give us some feedback from your stay and please know that I will share this feedback with my team and use it as a means for us to improve. It is so nice to hear your encouraging comments about heated pool & hot tub. It is an amenity that many of our guests love. Please know that we are here for you and if there is anything that we can do to make your future stay with us more enjoyable please do not hesitate to reach out.Sincerely,Kevin Murnane General ManagerLa Quinta Inns & Suites

Dear Sophia, Thank you so much for staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY. We appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do a better job serving you. Thank you for taking the time to give us some feedback from your stay and please know that I will share this feedback with my team and use it as a means for us to improve. It is so nice to hear your encouraging comments about our amazing staff here at the La Quinta Inn & Suites in Plattsburgh, NY. We truly pride ourselves on our service and I am thrilled to hear that our staff tried to go above and beyond to accommodate all of your needs. I will be sure to share this positive feedback with them and I'm sure they will all be very appreciative.Please know that we are here for you and if there is anything that we can do to make your future stay with us more enjoyable please do not hesitate to reach out. Please know that I care and that we truly appreciate you as a guest of ours. Respectfully yours,Kevin MurnaneGeneral ManagerLa Quinta Inn & Suites

Dear Christopher, Thank you so very much for choosing to stay with us here at the Plattsburgh La Quinta Inn & Suites by Wyndham. We sure do appreciate you as a valued guest of ours and hope that we have the opportunity to serve you again in the future. Thank you for taking the time to tell us about your experience on Expedia.I am very sorry about the unpleasant noise you experienced. Please know I have spoken to my team about this and we are working towards a solution. We genuinely appreciate you Christopher and from all of our team here at the La Quinta Inn & Suites by Wyndham in Plattsburgh, NY we give you our deepest gratitude for sharing your feedback and giving us an opportunity to continuously improve. Hope to serve you again soon and know that we are HERE FOR YOU!Sincerely,Kevin MurnaneGeneral Manager

Dear Cynthia, Thank you so much for staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY and for taking the time to review our property on Expedia. It is nice to see that you enjoyed your stay here with us for the most part and that you had pleasant interactions with all of our amazing staff members here. Please know that I have addressed your concerns regarding the noise in your washroom with my maintenance team and we are currently working on a solution. Thank you very much for bringing this issue to our attention. We appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do an even better job serving you. Thank you for taking the time to give us some feedback from your stay and please know that I will share this feedback with my team and use it as a means for us to improve. Please know that we are here for you and if there is anything that we can do to make your future stay with us more enjoyable please do not hesitate to reach out.Respectfully yours,Kevin MurnaneGeneral Manager

Dear Glen, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Plattsburgh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate you staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY. We also appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do a better job. Thank you for taking the time to give us some feedback from your stay and please know that I will share this feedback with my team and use it as a means for us to improve. I am the new General Manager here at La Quinta Inn & Suites in Plattsburgh, NY and I am going to do everything in my power to help improve my guests' experiences and provide the highest caliber of service that we possibly can. Please know that I care and that we truly appreciate you as a guest of ours. We value the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Respectfully yours,Kevin MurnaneGeneral ManagerLa Quinta Inn & Suites

Dear Mandy,,Thank you so much for staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY and for taking the time to review our property on Expedia. It is nice to see that you enjoyed your stay here with us for the most part and that you had pleasant interactions with all of our amazing staff members here. Please know that I have addressed your concerns regarding the bath tub and hot tub with my maintenance team and we are currently working on a solution. Thank you very much for bringing this issue to our attention. We appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do an even better job serving you. Thank you for taking the time to give us some feedback from your stay and please know that I will share this feedback with my team and use it as a means for us to improve. Please know that we are here for you and if there is anything that we can do to make your future stay with us more enjoyable please do not hesitate to reach out.Respectfully yours,Kevin MurnaneGeneral Manager

Dear Rebecca,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Plattsburgh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate you staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY. We also appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do a better job. Thank you for taking the time to give us some feedback from your stay and please know that I will share this feedback with my team and use it as a means for us to improve. I am the new General Manager here at La Quinta Inn & Suites in Plattsburgh, NY and I am going to do everything in my power to help improve my guests' experiences and provide the highest caliber of service that we possibly can. Please know that I care and that we truly appreciate you as a guest of ours. We value the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Respectfully yours,Kevin MurnaneGeneral ManagerLa Quinta Inn & Suites

Dear Guillermo, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Plattsburgh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I completely understand your frustrations and I will be the first person to extend a sincere apology. We are experiencing serious staffing issues and a lack of maintenance and housekeeping staff is right at the top of that list. There is no excuse for the issues that you encountered and I assure you that I will address these specifically with the team members that can help me get them under control. We will improve and we take your feedback very seriously. Please know that you can always contact me directly to talk about your concerns. I am aware of our shortcomings in this department and am trying to do my best to build a solid team for our future.Please know that we are here for you and if there is anything that we can do to make your future stay with us more enjoyable please do not hesitate to reach out to me directly. I am the new General Manager here at La Quinta Inn & Suites in Plattsburgh, NY and I am going to do everything in my power to help improve my guests' experiences and provide the highest caliber of service that we possibly can. Please know that I care and that we truly appreciate you as a guest of ours.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Respectfully yours,Kevin Murnane General ManagerLa Quinta Inn & Suites

Dear Gavrila,Thank you so much for staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY. I am so delighted to see that you enjoyed your stay here with us! We appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do an even better job serving you. Thank you for taking the time to review your stay and please know that I will share any feedback with my team and use it as a means for us to improve. Please know that we are here for you and if there is anything that we can do to make your future stay with us more enjoyable please do not hesitate to let us know. Please know that I care and that we truly appreciate you as a guest of ours.Respectfully yours, Kevin Murnane

Dear Brenda,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Plattsburgh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sorry to hear about the rooms keys I will have my maintenance team look at the lock to see if that is causing the key issues. Also terribly sorry some of our vending machines were not working. We have reached out to the vendors we use and they are currently being repaired. We appreciate you staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY. We also appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do a better job. Thank you for taking the time to give us some feedback from your stay and please know that I will share this feedback with my team and use it as a means for us to improve. We value the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Respectfully yours,Kevin MurnaneGeneral Manager

Dear Sylvain,Thank you so much for staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY. I am so delighted to see that you enjoyed your stay here with us! We appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do an even better job serving you. Thank you for taking the time to review your stay and please know that I will share any feedback with my team and use it as a means for us to improve. Please know that we are here for you and if there is anything that we can do to make your future stay with us more enjoyable please do not hesitate to let us know. Please know that I care and that we truly appreciate you as a guest of ours.Respectfully yours, Kevin MurnaneGeneral Manager

Dear Courtney, Thank you so much for staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY and for taking the time to review our property on Expedia. Please know that I do completely understand that you have concerns about the age of our property here. We have plans in the near future when our business rebounds to give the interior and exterior a complete transformation. Please be patient with us over the next couple years as we work towards this goal of improving our product quality. Until then we will do whatever we possibly can to go above and beyond in the cleanliness and service departments to make sure that all of our valued guests such as yourself have an enjoyable stay here with us. We are here for you!We appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do an even better job serving you. Thank you for taking the time to give us some feedback from your stay and please know that I will share this feedback with my team and use it as a means for us to improve. Please know that we are here for you and if there is anything that we can do to make your future stay with us more enjoyable please do not hesitate to reach out.Respectfully yours,Kevin MurnaneGeneral Manager

Dear Steve,Thank you so much for staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY. We appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do a better job serving you. Thank you for taking the time to review your stay here with us at The La Quinta Inn and Suites in Plattsburgh, NY and for sharing your positive experience with others on Expedia. We are truly delighted that you had a pleasant time here with us. Thank you for taking the time to give us some feedback from your stay and please know that I will share this feedback with my team and use it as a means for us to improve. It is so nice to hear your encouraging comments about our convenient location here at the La Quinta Inn & Suites in Plattsburgh, NY. We are located directly off the interstate and indeed within walking distance to many nice shopping centers and restaurants. We are conveniently situated only one exit away from the Airport and we run daily shuttles free of charge for our guests, too and from the Airport.Please know that we are here for you and if there is anything that we can do to make your future stay with us more enjoyable please do not hesitate to reach out. Respectfully yours,Kevin MurnaneGeneral Manager

Dear Marc-Antoine, Thank you so much for staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY. I am so delighted to see that you enjoyed your stay here with us! We appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do an even better job serving you. Thank you for taking the time to review your stay and please know that I will share any feedback with my team and use it as a means for us to improve. Please know that we are here for you and if there is anything that we can do to make your future stay with us more enjoyable please do not hesitate to let us know. Please know that I care and that we truly appreciate you as a guest of ours.Respectfully yours, Kevin MurnaneGeneral Manager

Dear Brittany,Thank you for taking the time to review your experience at La Quinta Inn & Suites by Wyndham Plattsburgh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I really wish that I knew more about what caused you to have such a negative experience here so that I could work with my team members toward a solution. If you are able and willing to reach out with specific issues that left you with this sentiment, I assure you that I will do everything in my control to improve. It is our hope that you will give us the opportunity to better serve you in the future.Kevin Murnane General Manager

Dear Richard, Thank you so much for staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY. I am so delighted to see that you enjoyed your stay here with us! We appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do an even better job serving you. Thank you for taking the time to review your stay and please know that I will share any feedback with my team and use it as a means for us to improve. Please know that we are here for you and if there is anything that we can do to make your future stay with us more enjoyable please do not hesitate to let us know. Please know that I care and that we truly appreciate you as a guest of ours.Respectfully yours, Kevin MurnaneGeneral ManagerLa Quinta Inn & Suites

Dear Andrea,Thank you so much for staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY. I am so delighted to see that you enjoyed your stay here with us! We appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do an even better job serving you. Thank you for taking the time to review your stay and please know that I will share any feedback with my team and use it as a means for us to improve. Please know that we are here for you and if there is anything that we can do to make your future stay with us more enjoyable please do not hesitate to let us know. Please know that I care and that we truly appreciate you as a guest of ours.Respectfully yours, Kevin MurnaneGeneral ManagerLa Quinta Inn & Suites

Dear Louise, Thank you so much for staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY. We appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future. Thank you for taking the time to review your stay here with us at The La Quinta Inn and Suites in Plattsburgh, NY and for sharing your positive experience with others on Expedia. We are truly delighted that you had a pleasant time here with us. Thank you for taking the time to give us some feedback from your stay and please know that I will share this feedback with my team and use it as a means for us to improve. It is so nice to hear your encouraging comments about our clean, well-kept, and comfortable accommodations here at the La Quinta Inn & Suites in Plattsburgh, NY. We do our best to make sure that all of our rooms are thoroughly cleaned regularly and that our valued guests have all of the comforts that they desire. I will share your comments with our housekeeping team and I am sure they will be appreciative.Please know that we are here for you and if there is anything that we can do to make your future stay with us more enjoyable please do not hesitate to reach out. Please know that I care and that we truly appreciate you as a guest of ours.Respectfully yours,Kevin MurnaneGeneral ManagerLa Quinta Inn & Suites

Thank you so much for staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY. I am so delighted to see that you enjoyed your stay here with us! We appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do an even better job serving you. Thank you for taking the time to review your stay and please know that I will share any feedback with my team and use it as a means for us to improve. Please know that we are here for you and if there is anything that we can do to make your future stay with us more enjoyable please do not hesitate to let us know. Please know that I care and that we truly appreciate you as a guest of ours.Respectfully yours, Kevin MurnaneGeneral Manager

Thank you so much for staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY. I am so delighted to see that you enjoyed your stay here with us! We appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do an even better job serving you. Thank you for taking the time to review your stay and please know that I will share any feedback with my team and use it as a means for us to improve. Please know that we are here for you and if there is anything that we can do to make your future stay with us more enjoyable please do not hesitate to let us know. Please know that I care and that we truly appreciate you as a guest of ours.Respectfully yours, Kevin MurnaneGeneral Manager

Thank you so much for staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY. I am so delighted to see that you enjoyed your stay here with us! We appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do an even better job serving you. Thank you for taking the time to review your stay and please know that I will share any feedback with my team and use it as a means for us to improve. Please know that we are here for you and if there is anything that we can do to make your future stay with us more enjoyable please do not hesitate to let us know. Please know that I care and that we truly appreciate you as a guest of ours.Respectfully yours, Kevin MurnaneGeneral Manager

Dear Joanne, Thank you for your support! We appreciate you as a guest of ours and hope to serve you again soon here at La Quinta Inns and Suites Plattsburgh, NY!Kevin Murnane General Manager

Dear Janine,Thank you so much for staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY. We appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do a better job serving you. Thank you for taking the time to give us some feedback from your stay and please know that I will share this feedback with my team and use it as a means for us to improve. It is so nice to hear your encouraging comments about our amazing staff here at the La Quinta Inn & Suites in Plattsburgh, NY. We truly pride ourselves on our service and I am thrilled to hear that our staff tried to go above and beyond to accommodate all of your needs. I will be sure to share this positive feedback with them and I'm sure they will all be very appreciative.I understand your frustrations about the water temperature and pressure. We did notify our maintenance team to correct these issues thank you for bringing them to our attention. Also have spoken with housekeeping team about switching garbage can locations and adding an extra one. We genuinely appreciate you Janine and from all of our team here at the La Quinta Inn & Suites by Wyndham in Plattsburgh, NY we give you our deepest gratitude for sharing your feedback and giving us an opportunity to continuously improve. Hope to serve you again soon and know that we are HERE FOR YOU!Sincerely,Kevin Murnane

Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Plattsburgh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have spoken with my maintenance and housekeeping teams about your concerns and we are working on solving these issues to prevent any further occurrences.We appreciate you staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY. We also appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do a better job. Thank you for taking the time to give us some feedback from your stay and please know that I will share this feedback with my team and use it as a means for us to improve. We value the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Respectfully yours,Kevin MurnaneGeneral ManagerLa Quinta Inns & Suites Plattsburgh, NYplattsburghlaquinta@gmail.com

Dear Mike,Thank you so much for staying with us at La Quinta Inns & Suites. We appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do a better job serving you. Thank you for taking the time to review your stay here with us at The La Quinta Inn and Suites in Plattsburgh, NY and for sharing your experience with others on Hotels.com. Let me be the first to say I am so sorry that your stay with us did not reach your expectations. We're terribly sorry that you did not get the room of your choice. I do see you had reserved a Executive King Suite and requested a 1st floor room end of hall for your pet as well. I'm sure my staff informed you our 1st floor has none these room types. I'm very sorry to hear the lower priced room had those issues. I have informed my housekeeping and maintenance teams they have fixed these issues and so that we can use this as a means to approve. Please know that we are here for you and if there is anything that we can do to make your future stay with us more enjoyable please do not hesitate to reach out. Please know that we care and that we truly appreciate you as a guest of ours. It is our only hope that you give us a second chance to show you that we can do better for you. Respectfully yours,Kevin MurnaneGeneral ManagerLa Quinta Inns & SuitesPlattsburgh, NYplattsburghlaquinta@gmail.com

Dear John,Thank you for taking the time to review your experience at La Quinta Inn & Suites by Wyndham Plattsburgh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I really wish that I knew more about what caused you to have such a negative experience here so that I could work with my team members toward a solution. If you are able and willing to reach out with specific issues that left you with this sentiment, I assure you that I will do everything in my control to improve. It is our hope that you will give us the opportunity to better serve you in the future.Kevin Murnane General Manager

Thank you so much for staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY. I am so delighted to see that you enjoyed your stay here with us! We appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do an even better job serving you. Thank you for taking the time to review your stay and please know that I will share any feedback with my team and use it as a means for us to improve. Please know that we are here for you and if there is anything that we can do to make your future stay with us more enjoyable please do not hesitate to let us know. Please know that I care and that we truly appreciate you as a guest of ours.Respectfully yours, Kevin MurnaneGeneral Manager