Interior

Reviews of Kimpton Hotel Monaco Pittsburgh, an IHG Hotel

4.5 out of 5
Kimpton Hotel Monaco Pittsburgh, an IHG Hotel
620 William Penn Place, Pittsburgh, PA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 778 out of 1002 reviews" "
Rating 8 - Good. 130 out of 1002 reviews" "
Rating 6 - Okay. 54 out of 1002 reviews" "
Rating 4 - Poor. 23 out of 1002 reviews" "
Rating 2 - Terrible. 17 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

xiaojun, Wildwood

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Mira Grinage, Assistant Front Office Manager on Mar 27, 2024
Thank you, Xiaojun!

10/10 Excellent

ozlem

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel conveniently located in a very walkable area.The staff was perfect, the decoration was beautiful and the facilities were amazing
Stayed 1 night in Mar 2024
Response from Mira Grinage, Assistant Front Office Manager on Mar 27, 2024
Thank you for your review and very kind words, Ozlem. We're so glad to hear you had a pleasant stay. Thank you again, Ozlem!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to all. Friendly staff and great hotel.
Stayed 1 night in Mar 2024
Response from Mira Grinage, Assistant Front Office Manager on Mar 22, 2024
Thank you for the perfect score, Kevin!

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an enjoyable and relaxing stay.
Stayed 1 night in Mar 2024
Response from Mira, Assistant Front Office Manager on Mar 17, 2024
Thank you for your review, Lawrence. We're so happy you were able to relax during your stay. We hope to host you again!

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was good.
Stayed 3 nights in Mar 2024
Response from Mira Grinage, Assistant Front Office Manager on Mar 12, 2024
Thank you for the kind words, Terry!

10/10 Excellent

Kiari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, the amenities, and the location was amazing. I’m big on convenience and there are plenty of restaurants, parks, and historial spots to visit including the cultural district. I was there to celebrate a myriad of celebrations in one weekend and the staff was kind enough to remember. Check in was easy. Check out was seamless. The only opportunity I saw was picking up linens from the hallway after cleaning rooms. I can see it being a “I forgot” I laid them there situation versus carelessness of the staff. I would LIVE here if I had the option. Amazing amazing amazing hotel. Well worth every penny. And before I go, did I mention wine and beer happy hour and bottomless coffee? Must go!
Stayed 2 nights in Feb 2024
Response from Mira Grinage, Assistant Front Office Manager on Mar 12, 2024
Wow! Thank you for your incredible review and feedback, Kiari! We truly appreciate it. We hope to welcome you all back very soon. Thank you again!

8/10 Good

Mia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Issue is that it does not have options for breakfast only coffee and the area around it does not have good options.
Stayed 1 night in Mar 2024
Response from Mira Grinage, Assistant Front Office Manager on Mar 12, 2024
Thank you for your review and feedback, Mia. We offer breakfast during the weekdays and brunch on the weekends. My sincerest apologies that this information was not properly communicated to you. Thank you again for your feedback and we will be sure to follow up with the appropriate department.

10/10 Excellent

Jeffrie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 3 nights in Mar 2024
Response from Mira Grinage, Assistant Front Office Manager on Mar 12, 2024
Thank you for your review, Jeffrie. We greatly appreciate it!

6/10 Okay

Carolina

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Mira Grinage, Assistant Front Office Manager on Mar 28, 2024
Thank you for your review, Carolina.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel
Stayed 1 night in Mar 2024
Response from Mira Grinage, Assistant Front Office Manager on Mar 6, 2024
Thank you for the nice review and kind words, Andrew!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and conveniently located to downtown area
Stayed 1 night in Mar 2024
Response from Mira Grinage, Assistant Front Office Manager on Mar 12, 2024
Thank you very much for your kind words, John. We truly appreciate it and hope to welcome you back!

10/10 Excellent

Waawut

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying just to get away for a little bit. Wife loved the decor and the room we were in. Will definitely stay there in the future
Stayed 1 night in Feb 2024
Response from Mira Grinage, Assistant Front Office Manager on Mar 6, 2024
Thank you for your lovely review, Waawut. We're so glad to hear you had a great stay. We're looking forward to welcoming you back.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mira Grinage, Assistant Front Office Manager on Mar 23, 2024
Thank you for the great rating, Kerry!

6/10 Okay

Kellie

Travelled with partner
It was ok, I get the feeling that since Covid, a lot of hotels never came back to the level of prior excellence that once was and a lot places seem to be sort of phoning it in… not terribly disappointing but also not very memorable as I feel certain hotels of this stature once were.
Stayed 1 night in Mar 2024
Response from Mira Grinage, Assistant Front Office Manager on Mar 6, 2024
Thank you so much for your review, Kellie. We greatly appreciate it.

10/10 Excellent

Rischav

Stayed 1 night in Mar 2024
Response from Mira Grinage, Assistant Front Office Manager on Mar 23, 2024
Thanks for the perfect score, Rishav!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing! Restaurant onsite is fantastic!
Stayed 1 night in Feb 2024
Response from Mira, Assistant Front Office Manager on Mar 2, 2024
Thank you for the perfect score and your kind words, Alexander. We truly appreciate it!

10/10 Excellent

Hymavati

Liked: Cleanliness, staff & service, property conditions & facilities
Great. Wish they provided water though
Stayed 1 night in Feb 2024
Response from Mira, Assistant Front Office Manager on Mar 1, 2024
Thank you for your perfect score and feedback, Hymavati!

10/10 Excellent

Brandon

Stayed 1 night in Feb 2024
Response from Mira Grinage, Assistant Front Office Manager on Mar 22, 2024
Thank you for the perfect review, Brandon!

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Mira, Assistant Front Office Manager on Mar 2, 2024
Thank you for the prefect score, Shauna!

10/10 Excellent

Darnell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love staying here whenever I’m in Pittsburgh!
Stayed 1 night in Feb 2024
Response from Mira, Assistant Front Office Manager on Mar 1, 2024
Thank you so much for your review and continuous business, Darnell. We truly appreciate it!

10/10 Excellent

Cormac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No Laundry Bag
Stayed 1 night in Feb 2024
Response from Mira Grinage, Assistant Front Office Manager on Mar 6, 2024
Thanks for the perfect score, Cormac. We have landry bags available upon request only. My sincerest apologies that this was not communicated to you.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and great food
Stayed 1 night in Feb 2024
Response from Mira, Assistant Front Office Manager on Mar 1, 2024
Thank you so much for your review and kind words, Julia.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor
Stayed 1 night in Feb 2024
Response from Mira, Assistant Front Office Manager on Feb 27, 2024
Thank you for the perfect score, Sharon!

10/10 Excellent

julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing trip
Stayed 2 nights in Feb 2024
Response from Mira, Assistant Front Office Manager on Feb 27, 2024
Thank you for your review, Julie! We're so glad you had a great time in.

10/10 Excellent

Nicole L.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at the Kimpton in Pittsburgh. Great location with short walking distance to great restaurants. Also a short walk to see the Penguins at PPG Paint arena.
Stayed 4 nights in Feb 2024
Response from Mira, Assistant Front Office Manager on Feb 27, 2024
Thank you so much for your lovely review, Nicole! We're so glad we were an easy commute for you to make it to the game. We're looking forward to welcoming you back.

10/10 Excellent

Anthony

Stayed 1 night in Feb 2024
Response from Mira Grinage, Assistant Front Office Manager on Mar 22, 2024
Thank you for the 5 stars, Anthony!

10/10 Excellent

Tyler

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick Burgh visit to see family friends. Perfect place to entertain and get to local destinations. Kids had an amazing time as well. Thanks so much to all the staff.
Stayed 3 nights in Feb 2024
Response from Mira, Assistant Front Office Manager on Feb 20, 2024
Thank you for your great review, Tyler. We're glad our hotel was suitable for everyone. We're looking forward to welcoming everyone back!

6/10 Okay

Benjamin

Stayed 2 nights in Feb 2024
Response from Mira, Assistant Front Office Manager on Feb 20, 2024
Thank you for your review, Benjamin. We're so sorry our stay was not satisfactory for you. We hope you'll consider giving us another chance. Thank you again.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, and convenient hotel!
Stayed 2 nights in Feb 2024
Response from Mira, Assistant Front Office Manager on Feb 20, 2024
Thank you for your kind words, Ashley. We truly appreciate it!

10/10 Excellent

Adnan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Feb 2024
Response from Mira, Assistant Front Office Manager on Feb 19, 2024
Thank you so much, Adnan!

10/10 Excellent

Briana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location! Friendly staff & comfy bed.
Stayed 1 night in Feb 2024
Response from Mira, Assistant Front Office Manager on Feb 20, 2024
Thank you for your kind words and review, Briana! We're glad you were able to relax while with us. We hope to host you again.

10/10 Excellent

Eden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mira Grinage, Assistant Front Office Manager on Mar 22, 2024
Thanks for the perfect score, Eden!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mira Grinage, Assistant Front Office Manager on Mar 22, 2024
Thank you for the great score, Charles!

6/10 Okay

Nancy

Stayed 3 nights in Jan 2024
Response from Mira Grinage, Assistant Front Office Manager on Mar 22, 2024
Thank you for your rating, Nancy. I'm so sorry you did not have the greatest experience with us. We'd love to hear your feedback. Please contact us if you'd like to further discuss your stay. Thank you again, Nancy.

10/10 Excellent

Giovanna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice hotel. Staff was great
Stayed 1 night in Feb 2024
Response from Mira, Assistant Front Office Manager on Feb 19, 2024
Thank you for your lovely review, Giovanna. I'm so glad you enjoyed your stay with us!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely upgraded room. Very quiet.
Stayed 4 nights in Feb 2024
Response from Mira, Assistant Front Office Manager on Feb 19, 2024
Thank you for your nice review, Charles. We're so glad we were able to upgrade your room. I'm happy you enjoyed your stay with us!

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and walking distance to a lot of restaurants
Stayed 1 night in Feb 2024
Response from Mira, Assistant Front Office Manager on Feb 19, 2024
Thank you for your kind words, Melissa. I'm so glad our hotel was accessible for you to doenjoy all of your plans. We hope to host you again!

10/10 Excellent

Andreas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel - well maintained friendly staff
Stayed 1 night in Feb 2024
Response from Mira, Assistant Front Office Manager on Feb 19, 2024
Thank you so much for your kind words, Andreas. I personally remember checking in your wife and daughter then assisting you at checkout. It was a pleasure to host you and your family. I hope to see you all again during your next visit to The City of Bridges.

8/10 Good

ELLEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the ambience!! So unique and different to the “standard”
Stayed 2 nights in Feb 2024
Response from Mira, Assistant Front Office Manager on Feb 19, 2024
Thank you so much for your lovely review, Ellen! We hope to host you again!

6/10 Okay

Dhara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it's a good hotel with beautiful room. Hotel's area was exactly in downtown, which we really liked. The only thing we didn't like is parking was unpaid, and $42 per night is very expensive.
Stayed 1 night in Feb 2024
Response from Mira, Assistant Front Office Manager on Feb 20, 2024
Thank you for your lovely review and feedback, Dhara. We greatly appreciate it.

10/10 Excellent

Laken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous, unique, and fun!
Stayed 1 night in Feb 2024
Response from Mira, Assistant Front Office Manager on Feb 19, 2024
Thank you for the perfect score, Laken!

10/10 Excellent

Sarah

Stayed 1 night in Feb 2024
Response from Mira Grinage, Assistant Front Office Manager on Mar 22, 2024
Thank you for the great score, Sarah!

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was particularly impressed with the cleanliness of the rooms and the service from the staff. I liked that they were only a text away if we needed them. Thank you.
Stayed 1 night in Feb 2024
Response from Mira, Assistant Front Office Manager on Feb 20, 2024
Thank you for your lovely review and feedback, Ryan. We're so happy that you found our text messaging service resourceful. We're looking forward to hosting you again.

10/10 Excellent

James

Travelled with family
Hotel is where we were told w/ close, cheap parking.
Stayed 1 night in Feb 2024
Response from Mira, Assistant Front Office Manager on Feb 19, 2024
Thank you for your nice review, James!

10/10 Excellent

Denise

Stayed 1 night in Feb 2024
Response from Mira Grinage, Assistant Front Office Manager on Mar 22, 2024
Thank you for the perfect score, Denise!

8/10 Good

melissa, Perryopolis

Stayed 1 night in Feb 2024
Response from Mira Grinage, Assistant Front Office Manager on Mar 22, 2024
Thank you for your review, Melissa!

10/10 Excellent

ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Delightfully decorated. Staff is friendly and accommodating. Nice complementary hot chocolate,cider happy hour. Out favorite hotel
Stayed 2 nights in Feb 2024
Response from Mira, Assistant Front Office Manager on Feb 20, 2024
Thank you for your amazing review, Ann. we're so glad you were able to indulge in the complimentary hot chocolate bar and even happier that you made it to our Manager's Reception. The cider is delicious! We're so flattered and extremely grateful to know we're your favorite hotel. We're certainly looking forward to having you back, Ann. Thank you again!

10/10 Excellent

JENNA

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is spectacular! Very high end and beautifully appointed. Staff top notch.
Stayed 1 night in Feb 2024
Response from Mira, Assistant Front Office Manager on Feb 20, 2024
Thank you for your amazing review and nice words about our staff, Jenna. We truly appreciate it! We're looking forward to hosting you again.

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here has been great both times we have stayed. They seem genuinely interested in making sure you have a great stay. Location is convenient. Pay for valet parking ahead of time on Expedia and you will save.
Stayed 1 night in Jan 2024
Response from Mira, Assistant Front Office Manager on Feb 20, 2024
Thank you for your amazing review and nice feedback about our staff, Kate. We take pride in making sure our guests feel genuinely cared for and I'm happy that we had that impact on you during your stay. We hope to welcome you back. Thank you again, Kate.

10/10 Excellent

ozlem

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was situated centrally.The check in was very easy, the staff was very helpful and polite.We had an issue with our AC in our room and it was fixed right away .
Stayed 1 night in Jan 2024
Response from Mira, Assistant Front Office Manager on Feb 20, 2024
Thank you so much for your amazing review and feedback, Ozlem. We're glad to hear that our staff was punctual in resolving the issue with your HVAC. We're looking forward to hosting you again!