I stay at a lot of holiday in express hotels because they are usually great but this one was far from it. We got there at 345pm to find out it woukd be another 45 min until our room was ready. Check in is at 3pm. We had our 2 dogs ans 4 kids with us so sitting in a car for 45 min wasnt an option. They gave us another room. We go in and i began to make the sofa bed. The duvet blanket that house keeping gave to me had a giant urine stain on it so it wasnt washed. Then we noticed a dirty toothbrush on the floor beside the chair. The floors werent vacuumed and over all everything was gross. The pool had stuff floating in it, hair all over the floor. And if youre coming here for the hot tub, dont. Its out of service and according to other reviews, hasnt worked since 2019.
Aftwr bringing it to the attention of the staff, nothing was offered. No room change, no refund, not even a "let me get that toothbrush."