Pine Valley Vacation Packages

Really not what we thought being at a Hyatt

Everything was excellent as advertised.

We have always had a positive experience for several years at Empress Hotel, for some reason, they got rid of the valet. Not user friendly! Also, yes, we left around 12:00 noon on Saturday, however, no room cleaning service by the time we returned around 6:00 PM.

The property is stunning. The views, atmosphere, and cleanliness are 10/10. You can walk around at night and feel safe. I would say service is 2/10. I was trying to ask an employee where I could find pool towels stating I brought mine from my room but wanted the ones she’s was grabbing to clean, she rudely said “idk what you’re asking”. (She was white). I tried to ask another server where I could order food from the pool, she said I could ask my server. I asked who my server was, she said it was close to 5:30pm and should order at the bar area (rather than taking my order or finding out who was my server— she was also white). Every other employee who was Mexican greeted me so Politely. Will also add the Asian girl at the ice cream shop did a better job by letting me know where I could find a local cute beach. I will add this place had the best burger we’ve had in a while. So 10/10 on the burger. Would come back but for the service and awful interactions. Maybe they would’ve treated me better if I said I was a lawyer? Who knows. Will definitely have to think twice about it.