Ratings based on 289 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Wow

Posted 19-Apr-2017
Can't wait to go back again. Everything was incredible from start to finish
Comment from Hotel Management
20-May-2017 by MdaEncarnacao, Hotel Management
Dear rich, Thank you for taking the time to provide us with your wonderful feedback. I am pleased to hear that you thoroughly enjoyed your stay with us and we look forward to welcoming you back to Bakubung in the near future. Warm regards Monica da Encarnacao Guest Relations Manager
2 out of 5
by A verified traveller

Not a pleasent stay

Posted 4-Apr-2017
The room was too small and the staffs was not happy Also, although my reservation was half board but even water was not free VIP+ in this hotel is just a lie
Comment from Hotel Management
20-May-2017 by MdaEncarnacao, Hotel Management
Dear Anonymous, Thank you for feedback, we appreciate all feedback received as it helps us to identify any possible shortcomings we may have. As a standard, we do provide each guest with 2 x 500ml bottled water on a daily basis. Please accept my apologies that this is not sufficient, I will be raising your concerns with all management. We do hope that you are able provide us with another opportunity to provide you with an amazing stay at Bakubung. Warm regards Monica da Encarnacao Guest Relations Manager
3 out of 5
by A verified traveller

Expected a lot more for the price.

Posted 1-Feb-2017
Pros: The game drives - one per day either in the morning or in the evening.
Cons: Upgrade the quality of the rooms as much better was expected.
Location: Great location situation inside the reserve.
Was expecting a hotel of much higher quality for the $ 300 plus per night. The food too was quite average both the breakfast and the dinner. Our Air conditioning did not work the first night and we requested for the technicians to have a look and were told that they would need to repair the next morning. Hence we spent quite an uncomfortable first night at the lodge and unfortunately couldn't keep our windows open for fresh air due to insects. The next morning I had to remind twice for the technician to look at the air conditioning. When a new technician finally came, he said that we had to turn the lever towards the heat ( Red) as the control was fixed wrongly and the a/c started working fine. Wish if this was told to us the previous night. The game drives were excellent and the drivers did a great job explaining and making sure we saw as many animals as possible.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in the bush.

Posted 25-Jan-2017
Pros: Included dinner and breakfast.Position is great.
Cons: Room shower water pressure and wifi.
Location: Set in the Pilansburg game reserve and with sun city 5 minutes away.
Hotel was in a great location,the room rate i think is a bit high for what you get and the water pressure in the shower was very low otherwise this is great relaxing place to see wild life in Africa.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 22-Jan-2017 on Hotels
4 out of 5
by Susanna

This traveller left a rating score only Posted 12-Jan-2017 on Hotels
5 out of 5
by A verified traveller

Great stay

Posted 9-Jan-2017 on Hotels
Excellent
5 out of 5
by Irene

Owesome

Posted 9-Jan-2017 on Hotels
It was amazing worth the money paid for
4 out of 5
by A verified traveller

Over priced.

Posted 7-Jan-2017 on Hotels
Some of the newer rooms are nice and clean but the older ones need revamping. The food was great. House keeping non existent after hours.
5 out of 5
by Phineas

This traveller left a rating score only Posted 6-Jan-2017 on Hotels