Ratings based on 872 Verified Reviews

3.0 out of 5
55% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Kentucky

Nice hotel in Pigeon Forge

Posted 7-Aug-2017
Cons: The outside pool was not working and ready; however, my husband and I knew this before we stayed and still had a wonderful time.
My husband and I stayed in a room with a Queen bed and a jacuzzi. The room was clean and the beds were very comfortable. The hotel is within walking distance to a Pilot, Krispy Creme donuts, and few other restaurants. The hotel is also close to the Island and other attractions. We had a really nice time and the staff was friendly and willing to help whenever needed.
3 out of 5
by A verified traveller

Posted 18-Jul-2017
The toilet would not flush. The freezer to refrigerator was a block of ice and the door was broken off.
4 out of 5
Recommended
for Everyone
by A verified traveller from Tennessee

Very nice hotel next to the Pigeon River.

Posted 8-Jul-2017
We were only stopping thru for the night. The hotel is under renovations so the exterior was not very appealing. The woman at the desk was very nice and helpful. The room was very clean and had a balcony that you could sit on and watch the ducks in the river. Did not hear a lot of noise in the hallway even with a few kids running around. All in all it is a very nice hotel. We will definitely visit again.
3 out of 5
by A verified traveller from pigeon forge tn

Not clean or comfortable

Posted 2-Jul-2017
Very strict at front desk, room was not clean. Bed was not comfortable. Very small bathroom
3 out of 5
by Cecilia

Needs to finish remodeling soon

Posted 15-May-2017 on Hotels
Room was clean and comfortable just as it looks in pictures. Appearance of motel under renovation and not good at first sight. Elevator had a bad odor. I suggest if hotel is remodeling should asap start by changing the carpet in the elevator. Indoor pool was ok. The picture male it looks bigger.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 15-May-2017 on Hotels
5 out of 5
by A verified traveller

Posted 12-May-2017 on Hotels
Very friendly staff, great value, just in the middle of renovating so limited parking, and a slight mess.
3 out of 5
by Maxie

Posted 11-May-2017 on Hotels
Hotel is under massive overhaul. Therefore, I gave it the benefit of doubt. The room needs more cleaning. We did not use the tub because we could see mold. We were afraid the pool was not clean also. The doors are painted with a paint that is already starting to peel. The balcony over the river was the best feature, but it too needed a thorough cleaning. The potential to be a good hotel is there , but there is much work to be done. Again, I cannot emphasize enough that much cleaning needs to be done.
5 out of 5
by Timothy

Awsome Place To Stay!!!!

Posted 11-May-2017 on Hotels
Will definitely stay here again awsome room awsome staff awsome deal....Simply Awsome!!! My family enjoyed staying here. Highly recommend.
4 out of 5
by Johnny

Posted 2-May-2017 on Hotels
The hotel is very nice. It's clean and comfortable. While staying i discovered the door would not latch unless dead bolted. I reported this and it was fixed within 30 minuets. Also rhe phone and lamp are apparently only for decoration. Neitjer one worked. The lamp didn't even have a switch. But over all for less than $80 for a jacuzzi suite on the river in Pigeon Forge it was an excellent value.