Free daily on-the-go breakfast

Reviews of Howard Johnson Hotel & Suites by Wyndham Pico Rivera

2 out of 5
Howard Johnson Hotel & Suites by Wyndham Pico Rivera
9515 Whittier Blvd, Pico Rivera, CA

Reviews

6.8
Rating 10 - Excellent. 256 out of 1013 reviews" "
Rating 8 - Good. 255 out of 1013 reviews" "
Rating 6 - Okay. 208 out of 1013 reviews" "
Rating 4 - Poor. 137 out of 1013 reviews" "
Rating 2 - Terrible. 157 out of 1013 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very big and comfortable rooms
Stayed 1 night in Mar 2024

6/10 Okay

Julie

Travelled with family
Beds are soft. Stains on the sheets and lots of burn marks on blankets and drapes. A couple of long black hairs in the linen. Other than that, it was good.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 26, 2024
Hi Julie! We appreciate your feedback and are glad to hear that you found our beds comfortable. However, we apologize for the issues you experienced with the cleanliness of the sheets, blankets, and drapes. This does not meet our standards, and we will address this with our housekeeping team to ensure it does not happen again in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a better experience in the future. If you have any further concerns, please feel free to reach out to us.

6/10 Okay

Michael

Liked: Cleanliness
No free breakfast as indicated on Expedia. Beds were comfortable pillows only two and not great.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 26, 2024
Hi Michael! We apologize for any confusion regarding the breakfast and the pillow situation. We will work to ensure that the amenities listed on third-party booking platforms accurately reflect our offerings. Regarding the pillows, we appreciate your feedback and will take it into consideration for future improvements. Thank you for bringing these issues to our attention, and we hope to have the opportunity to provide you with a more enjoyable experience in the future. If you have any further concerns, please don't hesitate to contact us directly.

10/10 Excellent

Jesus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in! Great rooms with space
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 23, 2024
Hi Jesus! Thank you for your excellent review! We're thrilled to hear that you had a smooth check-in experience and that you found our rooms spacious and accommodating. Providing seamless and hassle-free service to our guests is always our goal, and we're delighted that we could meet your expectations in this regard. Your satisfaction is important to us, and we appreciate your positive feedback. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!

4/10 Poor

Arlene

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was knowledgeable about their business but the room is dirty (carpet especially). Could use more pillows. Refrigerator (outside) was dirty.
Response from Guest Relations Management on Mar 22, 2024
Hi Arlene! We appreciate your feedback regarding your recent stay with us. While we're glad to hear that our staff demonstrated knowledge and professionalism, we are deeply sorry for the cleanliness issues you encountered in your room. Your comments regarding the cleanliness of the carpet, refrigerator, and the need for additional pillows are concerning, and we apologize for any inconvenience or discomfort they may have caused you. Please know that we take cleanliness very seriously, and we will address these matters promptly with our housekeeping team to ensure that necessary improvements are made. We understand the importance of a clean and comfortable environment for our guests, and we regret that we fell short of your expectations in this regard. Your feedback is invaluable to us, and we will use it to improve our services and facilities for our guests. If there's anything else we can do to address your concerns or if you have any further comments, please don't hesitate to reach out to our management team. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Thank you for bringing these matters to our attention.

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff... manager was so cool...
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Mar 21, 2024
Hi Natalie! Thank you for your wonderful feedback and perfect rating! We're thrilled to hear that you had a great experience with our staff, and we're especially delighted that you found our manager to be cool. Providing excellent service and hospitality for our guests is our top priority, and we're glad that our team made a positive impression on you. Your kind words will be shared with our staff and manager, as it will serve as encouragement for them to continue delivering exceptional service. We appreciate your positive feedback and perfect rating! We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out to our team. We're here to ensure that your next stay with us is just as fantastic.

10/10 Excellent

Semeon

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I frequent the area due to work, and absolutely enjoy this location. The staff are always amazing, helpful and really take care of the property. It has easy access to the freeway and the amount of convenience options make this property worth the visit!
Stayed 4 nights in Mar 2024
Response from Guest Relations Specialist on Mar 16, 2024
Hi Semeon,We're delighted to hear about your positive experiences during your stays with us! Our dedicated team takes pride in providing exceptional service and maintaining the property to the highest standards. It's fantastic that you find our location convenient, with easy freeway access and a variety of nearby amenities. We appreciate your continued patronage and look forward to welcoming you back on your future visits to the area!

6/10 Okay

Horia

Liked: Property conditions & facilities
I was told by booking that on this property they offer first in the morning breakfast … unfortunately when I have arrived I found no breakfast in the morning …. Very disappointed
Stayed 4 nights in Feb 2024
Response from Guest Relations Management on Mar 6, 2024
Hi Horia! We apologize for the disappointment you experienced regarding the breakfast during your recent stay with us. Providing accurate information to our guests is important to us, and we regret any inconvenience caused by the discrepancy between what was communicated to you by Booking and the actual availability of breakfast at our property. We understand your disappointment and frustration, and we apologize for any inconvenience this may have caused you. Your feedback is important to us, and we will investigate this matter further to ensure that accurate information is provided to our guests in the future. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. If there's anything else we can do to assist you or make amends, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Good

Denisse

Liked: Cleanliness, staff & service, property conditions & facilities
Had a weird smell, but nice and safe area.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Mar 2, 2024
Hi Denisse,We're sorry to hear about the unusual smell you encountered during your stay. Our team takes cleanliness and guest comfort very seriously, and we'll promptly investigate and address any issues in the room. It's great to know you appreciated the safety and pleasant surroundings of our location. Your feedback helps us maintain our high standards, and we hope to welcome you back for an even better experience in the future.

6/10 Okay

Maria J

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 29, 2024
Hi Maria! Thank you for sharing your feedback and for rating your stay with us as 3 out of 5. We appreciate your honest evaluation, and it provides valuable insights for us to enhance our services. If there are specific aspects of your stay that you believe could be improved, please don't hesitate to let us know. Your satisfaction is our priority, and we look forward to the opportunity to welcome you back for a more enjoyable experience in the future.

8/10 Good

Arlyn

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 23, 2024
Hi Arlyn! Thank you for your rating of 4 out of 5. We appreciate your feedback and are glad to hear that you had a positive experience overall. Your comments are valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 13, 2024
Hi Teresa! Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we're delighted that everything met your expectations. If there are any specific aspects of your stay that you particularly enjoyed or if there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We value your feedback and look forward to welcoming you back for another wonderful stay!

6/10 Okay

JENNIFER

Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 10, 2024
Hi Jennifer,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

8/10 Good

EDUARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on Feb 5, 2024
Hi Eduardo,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
walkable
Stayed 3 nights in Jan 2024
Response from Guest Relations Specialist on Jan 22, 2024
Hi William,We appreciate the time you took to share your feedback regarding your recent stay at our hotel. We're delighted to hear that you found our location to be walkable, contributing to your overall positive experience. Our team strives to provide a convenient and accessible environment for our guests. We value your input and hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Wen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Service.
Stayed 3 nights in Jan 2024
Response from Guest Relations Management on Jan 16, 2024
Hi Wen! Thank you for choosing Howard Johnson Hotel & Suites by Wyndham Pico Rivera for your recent stay, and for sharing your positive feedback. We are delighted to receive your excellent 5 out of 5 rating. Your comment about receiving good service has made our day! Providing exceptional service is a top priority for us, and we're thrilled to hear that our efforts contributed to your positive experience. If there are any specific interactions or aspects of your stay that you'd like to highlight or if you have any special preferences for your next visit, please feel free to let us know. We appreciate your kind words, and we look forward to the pleasure of welcoming you back to Howard Johnson Hotel & Suites by Wyndham Pico Rivera on your future travels.

6/10 Okay

Elizabeth

Liked: Cleanliness
They didn't have Cotton nettle breakfast
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 30, 2023
Hi Elizabeth! Thank you for sharing your feedback with us. We appreciate your comments about the breakfast, and we apologize for any inconvenience caused by the absence of a cotton nettle breakfast. Guest feedback helps us identify areas for improvement, and we will certainly take your comments into consideration as we assess our offerings. If there are specific details you'd like to share or if there's anything else we can do to enhance your experience in the future, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an improved stay.

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is standard
Response from Guest Relations Management on Nov 29, 2023
Hi Sophia! Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our hotel to be standard, and we hope it contributed positively to your overall experience. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. We appreciate your support and hope to welcome you back for another excellent stay in the future.

6/10 Okay

Mary

Stayed 3 nights in Nov 2023
Response from Guest Relations Management on Dec 14, 2023
Hi Mary! Thank you for your thoughtful 3 out of 5 rating. We appreciate your honest feedback, and it helps us understand your experience better. We'd like to learn more about your stay and what aspects contributed to your rating. If there are specific areas where we can improve or if there's anything you believe would enhance the guest experience, please feel free to share more details. We value your support and hope to have the opportunity to exceed your expectations during your next visit.

2/10 Terrible

Yadira

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The false advertising abouts having breakfast included in your staying
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on Nov 10, 2023
Hi Yadira! Thank you for sharing your concerns with us, and we sincerely apologize for any disappointment caused by the misunderstanding regarding breakfast. Your feedback is important, and we regret any inconvenience this may have caused. To ensure clarity moving forward, we will review our advertising and communication to better convey our offerings accurately. We understand the importance of transparency and appreciate your bringing this to our attention. We value your feedback and hope to have the chance to welcome you back for a more positive experience in the future.

6/10 Okay

Yow Siong Alan

Travelled with family
Disliked: Staff & service, property conditions & facilities
Not really well maintained. Didn't have breakfast as advertised that being the main reason we booked this hotel so as not to have to run around for breakfast before leaving for tge airport to catch our flight.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Nov 3, 2023
Hi Yow Siong Alan! We regret to hear that you weren't thoroughly impressed with our accommodations and services. While we understand your frustration, we assure you that this mishap regarding the breakfast offer was purely unintentional and resulted from a genuine misunderstanding. It is our goal to provide the best lodging experience to our valued guests and we wish to let you know that your voice is of utmost importance to us. We hope to see you again and that you'll finally be truly impressed with our improvements.

4/10 Poor

Gerardo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast included
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 30, 2023
Hi Gerardo! Thank you for your review and comments regarding your stay. Our front desk is always available to take breakfast requests during your stay with us. We hope that you were satisfied with our hospitality, and we look forward to seeing you again soon.

2/10 Terrible

marcel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
paid for breakfast NO BREAKFAST not good
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 24, 2023
Hi Marcel! Please accept our sincerest apologies regarding the misunderstanding of our breakfast offer. We want to let you know that we are currently looking into this issue. We do hope you'll return and let us show you a far better experience on your next visit.

10/10 Excellent

ELSA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 24, 2023
Hi Elsa! Thank you so much for your 10 out of 10 rating of our hotel and for taking the time to complete our guest satisfaction survey! We look forward to serving you again in the future!

6/10 Okay

Veronica

Travelled with family
Disliked: Amenities
One of the reasons we chose this hotel was because breakfast was advertised. There was no breakfast at all. This hotel should not advertise something they do not offer. Also, the groundskeepers decided to use very loud leaf blowers before 8:00 am which seemed unnecessary.
Stayed 2 nights in Oct 2023
Response from Guest Relations Management on Oct 21, 2023
Hi Veronica,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We would like to let you know that we are investigating on the matter regarding our advertisements to address the confusion on the breakfast ensemble. We have also advised our maintenance staff to adjust the time they use their leaf blowers to avoid guest disturbances. I hope you will accept our sincerest apologies for these difficulties, and I thank you for bringing the matter to our attention. We hope you'll return someday to see how we're improving.

6/10 Okay

Carmelo

Travelled with partner
Average place for average price.
Stayed 4 nights in Oct 2023
Response from Guest Relations Specialist on Oct 15, 2023
Dear Carmelo, We appreciate your feedback and are committed to continually improving our services. It's our goal to provide good value for an average price, and we're glad you found our offerings in line with your expectations. If there are specific areas where we can enhance your experience in the future, please don't hesitate to let us know. Your input helps us strive for excellence. Thank you for choosing our hotel, and we hope to welcome you back for an even better stay in the future.

6/10 Okay

Yolanda

Travelled with group
Fake the cake.
It says free continental breakfast and they do not provide that. One of the reasons I choose my hotel is because of the free breakfast. They don't even offer coffee.
Stayed 2 nights in Sep 2023
Response from Guest Relations Specialist on Oct 13, 2023
Dear Yolanda, We apologize for the inconvenience you've experienced regarding the free continental breakfast, which was not provided as advertised. This is not in line with our usual standards, and we appreciate you bringing it to our attention. Your feedback is important to us, and we will address this issue with our team to ensure that such miscommunication does not occur in the future. We value your patronage, and we hope to have the opportunity to provide a more satisfying experience on a future visit. If you have any specific concerns or requests during your stay, please don't hesitate to reach out to our staff for assistance.

4/10 Poor

Maserame

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Friends from South Africa
The hotel looks good from the outside. The rooms are dirty with spider webs. The only thing that they do is to change towels. They don't make beds, empty bins and supply with toilet paper. These things are only done on request.
Stayed 7 nights in Oct 2023
Response from Guest Relations Specialist on Oct 12, 2023
Dear Maserame, We apologize for the cleanliness and service issues you encountered during your stay. Your feedback is important to us, and we take these concerns seriously. We will address the cleanliness of the rooms and ensure that our housekeeping team maintains higher standards in terms of making beds, emptying bins, and supplying essentials like toilet paper. We understand that these services should not solely be on request. We appreciate your input, and we're committed to improving to offer a more comfortable and enjoyable experience on your next visit. Thank you for bringing this to our attention.

4/10 Poor

Luz Elena

Liked: Cleanliness, property conditions & facilities
this hotel does not serve breakfast when booking it it said it did. this was very inconvenient because i have kids when checking in the guy was a bit rude i wouldn’t stay there again.
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 8, 2023
Hello Luz, We sincerely apologize for the inconvenience you experienced during your stay, especially with regards to the misrepresented breakfast service and the interaction during check-in. This is not the level of service we aim to provide, and we take your feedback seriously. We will investigate the breakfast issue to ensure it's accurately reflected in our booking information, and we will address the matter of the staff's behavior to ensure a more welcoming and courteous experience for our guests. We understand your frustration, and we hope you might reconsider staying with us in the future, giving us another opportunity to provide you with a more positive and satisfying experience. Thank you for bringing these concerns to our attention.

4/10 Poor

Ken

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Website said breakfast included, office area was still locked at 7am. No breakfast offered. Also no coffee in room even though was listed in amenities. Was delayed from checking in, attendant said the payment was not received by them even though I had proof payment was charged to my credit card.
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Oct 2, 2023
Hi Ken, I sincerely apologize for the inconveniences you experienced during your recent stay. This does not reflect the level of service we aim to provide, and we deeply regret the lapses in our offerings, including the breakfast and amenities. Your feedback is invaluable, and we will investigate the payment issue to ensure such errors are rectified promptly. Please know that this falls short of our standards, and we are committed to making necessary improvements. We hope you will consider giving us another chance to provide you with a superior stay in the future.

8/10 Good

Herlinda

Travelled with partner
Liked: Staff & service
Front desk was really nice and helpful
Stayed 4 nights in Sep 2023
Response from Guest Relations Specialist on Sep 25, 2023
Hello Herlinda, We're thrilled to hear that you had a positive experience with our front desk team! Providing friendly and helpful service is a top priority for us. If there's anything else you need or any way we can enhance your stay, please don't hesitate to let us know. We hope the rest of your stay is just as enjoyable.

8/10 Good

Redy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Guest Relations Specialist on Sep 24, 2023
Dear Redy, We appreciate your positive rating! It's always a pleasure to know that you had a great experience with us. We hope to have the opportunity to host you again soon.

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was clen the new owner due good job on the place my suggested is to install coffee machine on the room meade people happy
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 22, 2023
Dear Roberto, Thank you for your feedback and for noting the cleanliness and improvements made by the new owner. Your suggestion to install coffee machines in the rooms is valuable, as it can enhance the guest experience. We'll definitely consider this suggestion and evaluate the possibility of adding coffee machines to the rooms to make our guests even happier. Your input is appreciated, and we hope you continue to enjoy your stay with us!

4/10 Poor

richard and Karen Hopson

Business traveller
Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 22, 2023
Dear Richard and Karen, I'm sorry to hear that you had a negative experience. If you could provide more specific details about the issues you encountered or any feedback you have, we would appreciate it. Your feedback helps us improve and address any concerns to ensure a better experience for our guests. Please feel free to share more information so that we can assist you further.

10/10 Excellent

Niko

Stayed 2 nights in Sep 2023
Response from Guest Relations Specialist on Oct 12, 2023
Dear Niko, Thank you for the perfect rating! We're delighted to hear that you had a fantastic experience at our hotel. We strive to provide the best possible service to our guests, and your feedback is greatly appreciated. We look forward to welcoming you back for another excellent stay in the future.

8/10 Good

Josie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Guest Relations Specialist on Sep 20, 2023
Dear Josie, Thank you for your positive rating! We're delighted to hear that you had a good experience with us. If you have any specific comments or suggestions on how we can further improve, please feel free to share. We look forward to hosting you again in the future for another enjoyable stay. Safe travels!

8/10 Good

Rogelio

Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 18, 2023
Dear Rogelio, I'm glad to hear that you had a positive experience! If you have any specific comments or if there's anything you particularly enjoyed during your stay that you'd like to share, please feel free to do so. Positive feedback is always appreciated, and it helps others looking for accommodations as well. If you decide to stay at the same place again or have any future questions or needs, don't hesitate to reach out. Safe travels, and I hope your next stay is equally enjoyable!

2/10 Terrible

Kumar

Disliked: Property conditions & facilities
No any amenity services
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 9, 2023
Hi Kumar, We apologize for the inconvenience you experienced due to the lack of amenity services during your stay. Your feedback is important to us, and we will take this into consideration as we work to enhance our guest experience. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you on a future visit.

10/10 Excellent

Ercole

Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 25, 2023
Dear Ercole, Thank you so much for your perfect rating, we're glad to know that you had a great stay at our hotel. We look forward to hosting you again.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 5, 2023
Dear Paula, Thank you for the perfect rating! We're thrilled that you had an outstanding experience during your stay. Your satisfaction is our top priority, and we can't wait to host you again in the future.

8/10 Good

marcus, Las Vegas

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Sep 2, 2023
Dear Marcus, We appreciate your feedback! Our team is here to make your stay enjoyable, and we're glad to hear you found them nice. If you have any other comments or suggestions, please feel free to share them. We hope to see you again soon!

10/10 Excellent

FRANCIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Guest Relations Specialist on Aug 31, 2023
Dear Francis, We appreciate your positive rating! Thank you for your support. If you have any more feedback or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to serving you again in the future!

2/10 Terrible

severino

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty, spider webs on ceilings and most walls,I wouldn't recommend this property
Response from Guest Relations Specialist on Aug 23, 2023
Dear Severino, We're deeply sorry to learn about the cleanliness issues you encountered during your stay. This falls short of our standards, and we apologize for any discomfort you experienced. Your feedback is important to us, and we're taking immediate steps to address these concerns. We understand your disappointment, and we appreciate you bringing this to our attention. Should your travels bring you back to the area, we hope to have the chance to provide you with a vastly improved experience.

6/10 Okay

Arsenio

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Aug 2023
Response from Guest Relations Specialist on Aug 23, 2023
Hi Arsenio, We sincerely apologize for falling short of your expectations during your stay. Your feedback is important to us, and we're committed to making improvements based on your comments. If you give us another chance in the future, we would appreciate the opportunity to provide you with a more enjoyable experience.

4/10 Poor

Rogelio

Travelled with family
Disliked: Amenities, property conditions & facilities
Some shady people around and bed was hard. This place use to be nice but it just not the same. Good thing we found another place down the street.
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Aug 20, 2023
Dear Rogelio, We're sorry to hear that your recent experience fell short of your expectations. Your feedback regarding the presence of certain individuals and the comfort of the bed is duly noted. We understand your concerns and apologize for any inconvenience. We strive to provide a comfortable and safe environment for all our guests and regret that we couldn't meet your needs this time. We're glad you were able to find alternative accommodations that better suited your preferences. If there's anything else you'd like to share or if you decide to give us another chance in the future, please don't hesitate to let us know.

6/10 Okay

GILBERT

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Aug 20, 2023
Dear Gilbert, We're sorry to hear that your experience didn't meet your expectations. If you have any specific feedback or concerns you'd like to share, please feel free to provide more details. Your input is valuable to us as we continually strive to improve our services and accommodations. If there's anything we can do to address your concerns or make things right, please don't hesitate to let us know. We hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Ghulam

Stayed 2 nights in Aug 2023
Response from Guest Relations Specialist on Aug 20, 2023
Hello Ghulam, We apologize that your experience wasn't as you hoped. If you have any thoughts to share about what could be better, we're all ears. Your feedback helps us get better. If there's a way we can fix things or make up for any issues, please tell us. We're aiming for a chance to make your next experience with us much better.

6/10 Okay

Migdalia

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Aug 19, 2023
Hello Migdalia, We apologize if your experience with us didn't meet your expectations. If there are specific issues you'd like to address or if you have any feedback you'd like to share, please feel free to let us know. We value your input and want to ensure that we can improve any areas that fell short. Your comfort and satisfaction are important to us, and we're here to listen and make things better for your future visits.

10/10 Excellent

Hector

Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Sep 2, 2023
Hi Hector, Thank you for the perfect rating! We're delighted to hear that you had a great experience during your stay. If you have any more comments or suggestions in the future, please don't hesitate to share them with us. We look forward to hosting you again!

2/10 Terrible

George

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Aug 10, 2023
Dear George, We are sorry to hear that you had a negative experience at the hotel. If you have any specific details you'd like to share about the problems you faced or if there's anything else we can do to address your concerns, please feel free to let us know. Your feedback helps us identify areas for improvement, and we're committed to ensuring a better experience for our guests in the future.