I called a day in advance to request an early check-in, as our flight was coming into LAX at 10am and check-in wasn't until 3pm. The receptionist said that would be fine, as they usually have a few rooms ready around noon.
We arrived around 1:30pm (we had trouble trying to navigate the public transportation), and there was no one in the lobby. Around 2, a man collecting rugs came in and asked us if we had been helped. After explaining the situation, he calls in a woman who worked at the hotel. After the two of them talked back and forth in Spanish for a few minutes, she simply said "sorry. 3 o'clock." I mentioned again that I had called ahead and she did not seem the slightest bit phased, and just left us alone again in the lobby to wait. She must have come to her senses because she came back around 2:30 and checked us in. She apologized for our wait, and I was accepting of this as it had been an incredibly long day already and I just wanted to have a bath and a nap.
The room seemed pretty clean and even had a microwave and fridge, so at first we were pretty pleased. But upon trying to fill the tub for a bath, we discovered there was no hot water. We called the front desk and they said they were calling someone in to fix it. We took a nap, and a few hours later, we called and they said the water should be ready. I started filling the tub with hot water, and it was spewing out some sort of brown liquid. Needless to say, we requested a refund and found a different hotel.