Phước Long Vacation Packages

Very Disappointing Experience Unfortunately, my experience at this hotel was far below what I expected from a 5-star property. The room was not properly cleaned, and the towels and toilet paper were not replaced. The elevator and floors were also wet, which was both unpleasant and concerning. The management and front desk staff did not appear to be adequately trained to the standards expected of a 5-star hotel. There seemed to be a lack of organization, communication, and attention to detail. The spa was also not clean, which was especially disappointing given the level of service and cleanliness I expected from a luxury hotel. Overall, the management and service need significant improvement. For a hotel claiming to be 5-star, I expected much better cleanliness, organization, professionalism, and customer service.

Centre location, very nice and well trained staff, brand new rooms

It is one of the best resorts, friendly staff, clean room, you can get great pictures anywhere.

Incredibly beautiful hotel with views out of this world. Amazing swimming pool and small private beach. The breakfast is delicious with an excellent selection of both western and Asian foods. Kids club is great that is one of the main reasons we selected this hotel. My kids are quite loud and boisterous to say the least … but staff made us feel comfortable and welcome at all times. Hotel is in a great location with a new theater and some small coffee shops close by if you fancy a change from the hotel but the room service and the restaurants are all excellent. We chose to eat in our room most evenings and the selection is great. Hotel is brand new having only opened around 10 days or so ago so there were some teething issues which is to be expected but as soon as I brought these to the attention of the staff there were dealt with accordingly and the manager made me a very nice gesture to apologize for this. Will definitely return, looking forward to enjoying the beach bar which is not yet open but that was not an issue as we just walked along the beach to a further beach club restaurant to eat and get some drinks. The cabanas on the beach are sublime, so comfortable and I was able to close the curtains to enable my baby daughter to sleep comfortably whilst I enjoyed some sun.