Deluxe Double Room | Mountain view
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Reviews of The Wave Patong Boutique Hotel

3 out of 5
The Wave Patong Boutique Hotel
151/5 Nanai Road, Patong, Phuket

Reviews

7.0

Good

Rating 10 - Excellent. 31 out of 181 reviews" "
Rating 8 - Good. 67 out of 181 reviews" "
Rating 6 - Okay. 52 out of 181 reviews" "
Rating 4 - Poor. 21 out of 181 reviews" "
Rating 2 - Terrible. 10 out of 181 reviews" "

7.8/10

Cleanliness

7.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They never cleaned my room in 4 days . Got lucked out of my room no staff for 2 hours to open the main door . They never gave me a key to open it .
Stayed 1 night in Oct 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This is not a hotel it is a hostel that seemed to pay for adverts and social media to make it look like a boutique hotel. The springs were coming out of the bed, the bed was uneven, had a terrible night’s sleep and left after one night while for three. Staff were not bothered at all and just us leave, they obviously don’t care about their clients as long as they get paid. Not yet place to stay if you want anything other a backpackers hostel.
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Stayed 26 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing, helpful and friendly Had a very nice stay there. Location is perfect for Kuta
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very helpful and friendly people! Good job guys
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019

10/10 Excellent

Lucy, Leicester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We booked this hotel for the gym and pool and all though the cardio equipment doesn't really work the weights selection did the trick. Super friendly staff and comfortable rooms
Stayed 7 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good condition
Stayed 3 nights in Mar 2019
Response from Nok on May 8, 2019
Thanks you very much, hope to see you back again

4/10 Poor

laurie

Liked: Cleanliness
Disliked: Staff & service, room comfort
would not stay there again or recommend it
Stayed 27 nights in Mar 2019
Response from Nok on May 8, 2019
Please give me more detail, so we will improve our services.

4/10 Poor

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A run-down motel experience
Not near the beach, we rented motorbikes which is a good and convenient option. Got a room on the first floor, which is unfortunately directly under the pool. The whole room was filled with the overwhelmingly foul stench of mold. Actually worried about my health after staying here. Staff was generally unfriendly and passive, not willing to help unless pushed to do so. So many better options just next door to this one! The overall experience was like staying in a run-down motel in the wrong part of town in the States.
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
when I recieved my paperwork from expedia told me I would not have to confirm my booking ,when I got there I was told that the booking was not made properly and I would either have to change two out of three rooms for lower standard rooms or change hotels.
Stayed 7 nights in Feb 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
we supposed to check in at 2.00. when we came at 2.15 ,she informed that no room and gave us 5th floor no stair or daily water or toilteries. very very bad. no lift either. because this i will not recommend anyone to used expedia any more . very dissapointing
Stayed 3 nights in Feb 2019

4/10 Poor

H.Fareis, Penang, Malaysia

Liked: Cleanliness, room comfort
I'm booking for 6 room, come with my big family. But 2 room at level 5. Problem to bring baby. Ask to change room, hotel no have room. Their say full booking. But in my booking request special, i'm mention to stay grand level.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly renovated few rooms still being done above us. Paid 850 BAHT in high season on special but wouldn't warrant more than that.
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Location wise is quite convenient.However the reception counter girl is always not pleasant face,upon check-in she checked booking number and told me didn't received email from expedia which shocked me,after awhile she show me the phone msg with booking guestname and details,cross check that my booking name on expedia website is not same as my passport. And also I found that the hotel is without lift,ok I admit I didn't check thoroughly when I booked the hotel.Anyhow the room is clean and comfort enough.
Stayed 4 nights in Dec 2018

6/10 Okay

E

Liked: Cleanliness, room comfort
Disliked: Staff & service
Standard 4-level hotel with clean room however there is no lift to take us to the 4th floor. Cleanliness and facilities, nothing much to complain for the price paid. However, check-out staff was poor in having a sense of urgency. Requested for an airport transfer by taxi and was told to wait for 10 minutes but waited longer than that for a MINIBUS which eventually caused us to miss our flight back home. Staff knew we had to be at the airport by a certain time but was busy video calling another staff for work purpose despite having guests who requires desperate assistance.
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Bangla street just walk and not complain about it
Stayed 5 nights in Nov 2018

8/10 Good

Jay, New Britain, ct

Liked: Staff & service, property conditions & facilities
The facility was very nice but the room could use a few updates.
Stayed 6 nights in Oct 2018

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Cheap
Good clean hotel with two pools. Good price. Some restaurants and bars close by but about 20 mins walk to main patong area.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Worth for money...walking distance to Jungceylon..
Stayed 2 nights in Oct 2018

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience staying at the Wave. For me it was the perfect location and the staff was fantastic. The room was very clean and comfortable. Will definitely stay here on my next visit to Patong.
Stayed 2 nights in Sep 2018
Response from Kanittha on Oct 10, 2018
Thank you for your recent review of our hotel. We look forward to welcoming you back next time you visit patong beach. Regards,

6/10 Okay

Joseph, Johor

Liked: Cleanliness, room comfort
Close to the main attractions
The room is comfortable enough for a short stay. Has all the basics you need and nothing more.The pool is small but enough to jump in on a hot day. The gym equipment is old but funtioning
Stayed 5 nights in May 2018

2/10 Terrible

Que, Singapore

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible hotel stay
Worst hotel to stay. The toilet was choked and it overflowed in the bathroom. Told the receptionist but she was v rude. Requested to change room but she wasnt able to accommodate. At night the stench was horrible as the toilet choked again. Insisted to change room and she reluctantly allowed us to change room. Staff couldnt speak english well and was totally unfriendly as she gave us the annoyed look.

6/10 Okay

Kynie

Liked: Cleanliness, room comfort
Too far from the action and not quiet
This was the third place I stayed at Patong and was somewhat disappointed. The price was right the bed comfortable and my room was very clean. However I chose Wave as I thought it would be quieter as it’s not near the main centre but I was wrong. There was a lot of road noise and people noise. Also there was no bar near the pool which always makes for a sociable stay or pool towels provided. As I had a late flight there wasn’t even a shower I could use in the afternoon. The location was really too far away to walk to Jungceylon and the main shopping area which I did do - took about 30 minutes and certainly not really suitable to do so at night if you are a solo traveller. The money I saved backfired as I needed to use Tuks a few times. My advice is stay closer to the action but pick a place down a laneway just off the Main Street and you’ll be surprised just how quite it is

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Fantastic place great location and good value for money

8/10 Good

Rick, manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel walking distance to beach and nightlife
Hotel staff friendly and always helpful, stayed here 5 times now 🙏🍾🌴
Stayed 15 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Room comfort

10/10 Excellent

mell, malaysia, johor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Nice place. Easy to rent motorcycle and easy to find transportation
Stayed 2 nights in Mar 2018

8/10 Good

Marti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

8/10 Good

Rory

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Mould is real.
Pool and gym was handy for morning exercise. It wasn't noisy and it was close to everything we wanted. Room was kept tidy for the most part (apart from one day the bin by the toilet wasn't emptied, which is gross seeing as you can't flush paper down the toilet in Thailand). Unfortunately the room had mould in the corners of the roof and smelled stale and terrible from damp. My partner and I are both asthmatic so this effected our breathing. This could be due to our room being below the pool. The staff acted like this wasn't a problem and weren't very accommodating in finding us another room. We ended up staying in that room and masking the smell with the air conditioner. Not great for the lungs. Also, our safe didn't work. The place seemed ok. We dealt with it for the 8 days we booked because we were only there to sleep, but wouldn't stay there again and wouldn't have wanted to stay there any longer than we did. Who knows, it may be fantastic and we may have just got the unlucky room. Regardless, it didn't ruin our trip. Was just a little annoying returning to a smelly mouldy room everyday. They need to sort that out.
Stayed 8 nights in Feb 2018

6/10 Okay

Burt, Vancouver, Canada

Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel Staff
The hotel itself is decent. But it is the 1 daytime receptionist that is the problem. She is very unpleasant to deal with!!!
Stayed 12 nights in Feb 2018

6/10 Okay

Caren

Liked: Cleanliness, room comfort
Okay hotel, not the best.
Was an okay hotel. You get what you pay for. Air con worked and room was clean. Tv was super old. Strict check in at 2pm. Staff was okay but didn't help with anything like booking taxis.
Stayed 1 night in Mar 2018

4/10 Poor

Nick, Singapore

Disliked: Property conditions & facilities, room comfort
Wouldn't come back
The place is not exactly in a walking distance to a/the beach. Sure, you can walk but it takes about half an hour. The massage places nearby are not good, wouldn't recommend to anyone. 2 of the 3 breakfast places we tried were also not good. The room was basic at best. The beds were stiff and not comfortable. The bathroom was hot as hell during the day as the sun is shining directly through the glass covered roof and the safe is pathetic - enough for a smartphone, wallet or passport but that's it. If you;ve brought a laptop or a tablet with you - you're screwed. The gym consists of a bench with some dumbbells, a stepper and a treadmill (could've been 2 steppers). The pool looked not bad but the 2 times I checked the water seemed dirty so we didn't go in. Not much outside noise, you could hear noise from the other rooms though.
Stayed 4 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always great value
Have stayed at this hotel a few Years now and also much more expensive hotels , but always come back to the Wave for best rooms and price and staff assistance.
Stayed 13 nights in Jan 2018

8/10 Good

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the price
Hotel is well located in patong near the main activities. It is a nice hotel overall
Stayed 7 nights in Jan 2018

10/10 Excellent

dee, nottingham , uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel just off main road
Had a really nice stay hotel just back of main road so no noise from rd, staff was really helpful cleaners kept room 💯% 2pools breakfast was nice also
Stayed 2 nights in Jan 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to cancel and find other accommodation,the room they wanted us to stay in was nothing like the one we booked.We would not even have got our cases in the one they were giving us.They said there was no problem cancelling,i wanted to speak to a manager and get something in writing,but they refused.
Stayed 6 nights in Jan 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
a bit noisy at night, and facilities are not really convenient. I chose this hotel because I thought I wouldn't stay long nor use the facilities much, so it was okay. But I would rather find the better one next time. And the staff didn't guide me to the room, but I just had to find the room by myself.
Stayed 2 nights in Dec 2017

6/10 Okay

Verified traveller

Nice hotel 30 minute stroll to Patong Beach
No frills hotel located further back from the hecticness of Patong Beach. Staff was friendly and complimentary upgraded our room. Although a "free shuttle" to Patong Beach was advertised, we were told the shuttle was unavailable. Airport Shuttle is not included, but the staff will book one for you for 800 Baht.
Stayed 1 night in Dec 2017

10/10 Excellent

oliver, salisbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Great staff very secure, room cleaned perfect everyday, checked in early will stay again
Stayed 10 nights in Nov 2017

8/10 Good

Richard, manchester uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, set back from main party area Bangla
Good hotel, friendly staff always helpful, set back from the main party area but plenty of local bars on Nani road, Bangla road night life is 5mins away🙏🌴☀️☀️
Stayed 8 nights in Nov 2017

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD VALUE
Value for money, Reasonable price for reasonable rooms.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Service on time, cleanliness good
Service on time - water availability cleanliness good- budget hotel so its ok....cockroaches but manageable payment done at checkout - same cost (690/night) whatever booked bed comfortable 2km from main road but manageable bathroom floor mat not available long stay - cloth hanger in the balcony not available

8/10 Good

graham, Australia

Liked: Cleanliness, staff & service, room comfort
Nice hotel
Nice pools good staff clean hotel will stay again. That's all a minim off 50 is not on

4/10 Poor

patong regular, adelaide south australia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Pictures look better than it is.
We had 3 rooms booked for five nights (so glad it wasn't any longer) the rooms are very basic, mattress rock hard, safe didn't work, no shower curtain so water runs across floor and wets toilet. Friends room the shower head broke off so he was moved to another room. No lift so we had to carry our bags up four levels. Small pool had dirt in it the whole five days. Room faced brick wall. Quite depressing really. Cleaning staff were friendly but reception had poor English and were not very welcoming. If you want a budget room this place is fine but for a relaxing holiday this place just doesn't have the facilities for a comfy relaxing stay. Spend a little bit more would be my recommendation and get something nicer if you can afford to. The picture is the fire escape. Good luck trying to get out.
Fire escape route

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Very basic room An bed . Staff didn't speak much English . Rooms An hotel look nothing like the photos . Very old .