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Reviews of The Privilege Residences

4 out of 5
The Privilege Residences
324/102 Prabaramee Road, Patong, Phuket

Reviews

7.4

Good

Rating 10 - Excellent. 40 out of 134 reviews" "
Rating 8 - Good. 51 out of 134 reviews" "
Rating 6 - Okay. 18 out of 134 reviews" "
Rating 4 - Poor. 10 out of 134 reviews" "
Rating 2 - Terrible. 15 out of 134 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Stayed 2 nights in Jan 2024

2/10 Terrible

Amin

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I will not say anything bad until i hear from Bearry personally as he knows what I could say. However, I will give him a chance to redeem himself as everyone deserves a second chance. I will compliment Monica. Unfortunately, I met Monica on the day of checkout. If she would have been there on the day of check in i believe things would have been much better!
Stayed 11 nights in Dec 2023

10/10 Excellent

Shawn

Stayed 3 nights in Nov 2023

10/10 Excellent

Asad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Patteera on Dec 8, 2019
Dear Asad, Thank you for your review. We hope to serve you again in the next future.

10/10 Excellent

Aman, Mumbai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for an apartment villa then this is the best available property in phuket..the only thing is it is a bit far from the center i.e Bangla street
Stayed 4 nights in Nov 2019
Response from Patteera on Nov 27, 2019
Dear Aman, Thank you for your good review. We hope to serve you again in the next future.

8/10 Good

Thai’er, Patong

Travelled with partner
Liked: Cleanliness, staff & service
It was okay. The guy who worked security was accommodating but there’s not much more to say.
Stayed 4 nights in Nov 2019
Response from Patteera on Nov 11, 2019
Thank you for staying with us and leave a good comment. I hope to serve you again in the next future.

2/10 Terrible

Benjamin

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
No ocean view just very slim ocean glimpses only b
I didn't get the ocean view in the picture my bedroom looked at a concrete wall an my balcony had some water glimpses but mostly viewed the building in front. From the lounge room the closes to the window you can not really see the ocean like in the website only glimpses if you sand on the balcony. The hotel apologised that the room I booked wasnt available so I paid for 1 bedroom ocean view but didn't get that one. They did offer free airport transfer next time for the mistake but I dont want to risk paying full price and being forced in the cheap room again it's really not worth it. Shame because my first 10+ visits to this hotel has been amazing in the room in the photo but it only takes 1 bad experience to make me not want to return.
Stayed 2 nights in Aug 2019

4/10 Poor

Nic, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lovely clean room. Beautiful pool overlooking the ocean. Unfortunately the service let the experience down. I phoned to order meal and drinks at 5pm (menu said available from 7am-9pm). I was told the restaurant now closes at 3pm. To get dinner I had to walk down a dark lane some distance (didn’t feel overly safe being a young female alone). The hotel is like a rabbit warren, it was a 10 minute walk from my room to reception. Service was slow, it took 40 minutes for me to check out. Overall, a very nice and clean place to stay with beautiful views; however, not in a very convenient location. I felt it was a little overpriced for what it was. More than happy with the room and view, but would probably try another location next time 😊
Stayed 1 night in Feb 2019
Response from The Privilege, Residence on Feb 6, 2019
Thank you so much for your value feedback. We will considerate more for open time for restaurant and our service. Best Regards,

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
My overall stay was awesome. Big rooms, sea view with plunge pool and jetted tub. Equipped with basic kitchen appliances, microwave, oven and huge fridge. I would just like to highlight that the toilet bowl keeps on flushing on its own which annoys us at times. The carpark has urine smells and hope that something can be done to it as the smell was a total turn off.
Stayed 4 nights in Aug 2018
Response from The Privilege, Residence on Aug 16, 2018
Thank you so much for your review and we will fix it right always Best Regards,

6/10 Okay

J, Perth

Liked: Room comfort
Lovely view. Plenty of room, comfy beds.
Apartment was roomy and the view magnificent. However the whole place is looking tired after just 5 yrs. Spa pump didn't work, bath plug broken, shower heads need a good clean. TVs in every room however we could only manage to find 3 Thai channels. Take your own codi box. Internet connection seemed fine. This place is further than a walk to Patong. We couldn't get there for under 300 baht. Which is fine if you just want to hang out in your apartment or go touring. For the price, there are better options further south.
Stayed 3 nights in Jul 2018
Response from The Privilege, Residence on Jul 18, 2018
Thank you for your information

4/10 Poor

Lisa, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel ever!
There were cockroaches in the room and no actions were taken. Toilet and bathtub were very dirty. Curtain rail fell in the middle of the night. Towels were always so smelly. What is housekeeping for when you don't change the bedsheet? Waste of time. No room service after 4pm, really? Said there's jacuzzi in the room but it's just an empty and dirty tub with ants and no bubbles. I feel so cheated. Given that it was our honeymoon stay, it's the worst. Hotel. Ever.
Stayed 4 nights in Apr 2018
Response from The Privilege on May 16, 2018
Thank you so much for your feedback and We will improvement our service

6/10 Okay

Wong

Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2017

10/10 Excellent

Eveline Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
I really enjoyed my stay there.The staff was really friendly. I loved how quiet this place was. Loved the internet TV especially. The place has a travel agency that can book tours at a 50% discount on many tours. The taxi to Padong was a bit expensive, 200 Baht to get there and 300 to return. Fortunately the Priviledge Residences offer a free taxi at 10am and 4pm. Great view from the balcony and the pool. Would stay there again.
Stayed 8 nights in Nov 2017
Thank you for your comment, we will share it to our staff and hope to see again. Best Regards, Patteera

10/10 Excellent

Capi, SYD , Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking view, helpful staff
Recently stayed with my partner at The Privilege Residences. Our room was spotless, the view was amazing, the staff were friendly and the tour information guy was so helpful with exchanging money, booking tours, driving us. The restaurant staff were amazing the food was fresh. All up we enjoyed ourselves, were so relaxed & cant wait to return!
Stayed 5 nights in Nov 2017

2/10 Terrible

Janelle, P

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel, it’s a scam
We booked this hotel when it had a 73% discount it was priced at over $500 a night, when we arrived the place was disgusting, the staff were trying to keep my passport instead of a deposit, there was not pool bar, no restaurant, we just left immediately and didn’t even bother staying and they wouldn’t return the money we paid for the days.
Stayed 4 nights in Oct 2017

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Phuket
best hotel best location I've stayed here 10+ times amazing!
Stayed 5 nights in May 2017

8/10 Good

Howa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location & value for money.
My second time staying at this hotel. Overall it offers very good value for money. Rooms/apartments are large, well decorated and comfortable. Good wifi connection, soft beds and powerful showers. Some comestic work is need on the exterior of the building though. Location wise it was perfect for - close enough to Patong (10 mins by taxi/tuk yuk or 25 mins walk to Patong). The staff are friendly and helpful. I would certainly stay here again.
Stayed 2 nights in Jun 2017

8/10 Good

Charneice, New York

Liked: Cleanliness, staff & service, room comfort
Plunge pool
Great room and great people. The process of getting to the room (couple flights of stairs and 3 elevators) was a bit frustrating, especially with luggage. With the view we had, I guess you can say it was worth it. The plunge pool did not have water in it upon arrival, that was annoying as well. I would recommend this place for a group of friends taking a trip, not a couple.

4/10 Poor

sum, malaysia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel has many defects
We booked a 2-bedroom duplex for our 4 days trip. The fabric sofa was dirty upon check in, lots of stain on the seat and armrest. The bathroom upstairs was dirty, especially the filthy wall. Low water faucets upstair was a headache. Aircond upstair was very warm on first night, malfunction the following night, we complain to the management and 2 guest were move to another room which the aircond had no problem but the wall power supplies upstairs were all burned, as in blackened and u would be able to smell charred. Apart from that, hotel guest would be charged if used tableware was not cleaned. And yet no dishwasher detergent and sponge was provided. This residence is lack of long term maintenance. In short, it doesn't worth for the price.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
It was great. We got the pluge pool but we didnt go in it as it is so dirty.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Quite part of the busy city
Not easy to get to, it's around 15 mins drive to patong beach. Not recommended if u are not traveling light, changed 3 sets of lifts, 2 sets of stairs before getting to the apartment. Due to the location of the apartment, most tuk tuk and taxi driver will not take you up to the hotel. The power sockets in the rooms cannot be use with travel adopters. Wifi signal can only work in the bed room.

2/10 Terrible

Alin, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with a nice view.
2nd time staying here however standards has dropped drastically. The staffs were unhelpful & didn't take our feedback seriously. During our first stay, everything was perfect hence we our return visit. Book 2x one apartment duplex room w plunge pool however was told that there wasn't enough room for us to stay side by side or have the same exact room as we book so they upgraded one of our rooms to a totally different layout (not even pictured in the website). Room was equipped with a king size bed (as claimed - but actually got queen bed. The room that we initially booked was a big king size bed, that our family member got) and a jacuzzi - small and dirty. And only one small TV. Compared to the room that we initially booked for, there were 2 TVs and a big plunge pool. Aside to that, the room that was "upgraded" was noisy at night. Noise of water running through the pipes. Requested for another room & insisted we have the same room as we initially booked and they say OK we can move next day as it will be vacant the next day while they will send someone to check on our room. However to our disappointment, we were told that the occupant will be extending their stay instead so we will not be able to move out and that they claimed our room had no issues after checking. Just ridiculous how they're so ignorant. Totally regret coming back the 2nd time! Service suck, you don't get what you paid for. Booked room 1-2months before, still no vacancy? Then pls do not put up 4 reservations.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great Apartment!
Experience at the privilege was nothing short of great. We found it really easy to access to the main side of Patong. Within a couple minutes drive away. Apartment was nice, and the stay was enjoyable! Would definitely return in the near future.

4/10 Poor

Sam, SMS

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
not customer friendly
If you more friendly to the customer the more your will attract customers.... During all my trips alive the world this is the first place to be asked to leave the passport as guarantee ..... What passport for guarantee ? I'm not your enemy and I didn't come here to steal from you.... During check in around 8 pm there were 2 staff one friendly man and one angry lady as we are her enemies.... The flat itself is wonderful view is amazing but.... BUT the way go up there was so risky and far if you don't have car Some points you can't see what coming on the other side especially if you going to building 1 parking There was a plunge pool at the room but no hot water and they will tell you it last 3 hours to be filled "nb . They switch off the pump so it would take longer time" manually you can switch it on. Fire alarm need to be fixed Wifi keep disconnecting Please be more friendly

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice hotel with free drop off too patong.
Hotel it self was good. Very clean and Good facilities. Was sad to see that there was construction going on which ruined the view. Had to change to an upper level room which required some effort. Staff are nice and friendly. Information regarding the construction should be provided on the website.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Friendly and pleasant staff

10/10 Excellent

Kumar, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice..Spacious .. Quiet and Well maintained
Its more of a service apartment kinds .. we enjoyed our stay ..very nice place to just go and chill when you need a break.. though the beach is not quiet near its kind of walkable.. City centre is around 3-4 kmts from the place but you do get lots of tuk-tuks from the main road...

8/10 Good

NG, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
Nice room
We stayed 1 night in 5 bed rooms apartment and the room condition is good with kitchen. However, the pressure of the water was not strong enough when we took a shower. The jacuzzi which outside the bed room is very dirty but the inside one is acceptable.

2/10 Terrible

Peter, Taupo NZ

Disliked: Staff & service
Overpriced
A few years ago we stayed at Bay Cliffs right next door this motel was being build - it is far less superior than Baycliffs but double price the set up is all wrong with a 10 minute walk and lifts to reception - the rooms are roomy the water is rubbish 1 hour to fill bath and 2 days to fill private pool - housekeeping in room was very poor - areas are dirty and unclean. Female receptionists not helpful male reception workers very helpful... not at all a 4-5 star standard -

10/10 Excellent

Hasan Aamir, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
We all were treated with a great smile even when we reached the hotel at around 11 in the night. We took the 2bhk with plunge pool and just loved it as soon as we entered the room. The overall experience was brilliant.

8/10 Good

Andre, Kroonstad, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay in a comfortable unit
We stayed in Privilege for 7 nights and really enjoyed it. Quite, comfortable and excellent service. A few small things however. 1. The pump of the outside jacuzzi was disconnected but the large jacuzzi bathtub made op for this. 2. The unit has a small kitchenette but no zink downstairs so dishes have to be carried to the bathroom upstairs. Otherwise, a very enjoyable stay. We will certainly recommend this resort.

10/10 Excellent

David, Cornwall, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
We stayed 3 nights at the Priviledge and had a wonderful stay. It was very nice to come back after a hot day out to just step out our back door and into the wading pool to cool down. The hotel is located on the outskirts of town so in order to get into town one must either rent a scooter or taxi which was no big deal. The hotel is quiet and the rooms very spacious. It was very nice to have two floors to relax. The bedroom and bathroom was very clean and comfortable. The hotel staff were very friendly and accommodating. We would certainly stay here again.

6/10 Okay

Nev, Australia

Disliked: Property conditions & facilities
Good quality accomodation at a reasonable price
The lack of a decent restaurant was a let down. Very happy with the room layout.

8/10 Good

Yunjian, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weak curtain
Everything is great, except that the curtain is too weak to block the sun.

10/10 Excellent

JL, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Bedroom Sea View with Plunge Pool
Stay at The Privilege Residences for three days. Great atmosphere, far from Patong Beach. It is worth for the price I paid, the staffs were helpful and friendly. The view from our room was great especially during the sunrise and sunset. I love the Jacuzzi too.

10/10 Excellent

CHUNG YIN, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful and polite hotel
I propose marriage at this hotel. Staff help us to decorate the room They are very helpful and polite

2/10 Terrible

beks, Melbourne

Disliked: Staff & service, property conditions & facilities, room comfort
3 bedroom villa with plunge pool
Plunge pool not filled and dirty Bathrooms had hair in the bathtub Room smelt very bad, we called reception and no one assisted, was not aired out Called kitched at 4:01pm and they were closed at 4:00pm Ants in the kitchen Wifi not working unless ur on the kitchen bench No instect repelent Dishes were dirty we had to clean them all over again Reception attendent did not assist with entry to hotel of arrival and we were locked outside Water pressure to showers were very low No one told us how to call out Kitchen said to get breakfast to our room and reception did not agree the following day No communication within employees and upon checking out the security guard took half our bags to a different location to where it was meant to be and reception had no idea of where our bags were. We had to go back to the building we were staying in and look for them ourselves. Our building was 3 buildings away, 4 different lifts and a flight of stairs away which takes about 10mins in that heat. Not pleasant at all!!

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

10/10 Excellent

Dr Ninad, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best, book it without any hesitation in ur mind
We were lucky that we booked this hotel, extremely nice, near patong beach, still in quite locality, own pool, nice food, extremely good room service, very good cleanliness, very very comfortable.if i ever go to phuket again i will stay here only.

6/10 Okay

Howa, London

Liked: Cleanliness, property conditions & facilities, room comfort
Value for money (Sea view room a myth)
Nice apartment - offers good value for money. The apartment looked almost as nice as it does online. But quite nice nonetheless. We booked a sea view room but did not get one - which I was not pleased about. Though there is a lovely view from the pool & rooftop bar. But in general it proved to be a pleasant stay. The location wasn't at all that bad. A ten minute tuk tuk ride to Patong beach (25 minute stroll, which is quite nice after sunset). There's a small cafe in the compound which is nice. If you want to be a little away from the hustle and bustle but still close enjoy what it has to offer, then this would be a good place.

8/10 Good

Chey, AUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but a bit noisey
Nice modern hotel however, still a lot of construction going on. Best to pay a bit more and stay in one of the ocean view suites as lower down the construction noise goes on from about 7am until 6pm. Staff are friendly, and rooms are nice.

8/10 Good

Mark, Bangkok

Liked: Cleanliness, property conditions & facilities, room comfort
Hidden Gem
You will need a car to get around. Great view from the pool. Large clean duplex, a lot better than the 4 star hotel we stayed in a day earlier. Placed looked empty but they said they were full. No late checkout allowed.,No insects, but a dip pool in at the balcony that was questionable and the indoor bathtub, jacuzzi was also questionable. Hotel is managed by sleep with me hotel.

4/10 Poor

li

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but waaaaaay too far away
The hotel is around 2-3 miles away from anything. You either walk for 30-45 mins to the beach or spend at least 200 baht for an one way ride to the beach or coming back to the hotel. The hotel is nice but the location is awful. Renting a motorcycle would solve the problem but I consider it very dangerous to ride or drive in Thailand of you are not used to left forward right backward driving directions.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

kelly, perth, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful 1 bedroom apartment with fantastic views
We enjoyed our stay at privilege residence. We stayed 6 nights in a one bedroom apartment! Beautiful views of entire Patong!

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

J.K., Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied - Massive Apartment
Nice place to stay. Washing Machine would top it off though. Overall well worth the price. Fantastic view, far enough from Patong to relax, close enough to pop down