Dear W, Warm greetings from Phuket! We very much appreciate your comments regarding your stay at the Swissôtel Resort Phuket Patong Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach

Dear Louis, Warm greetings from Phuket! We very much appreciate your comments regarding your stay at the Swissôtel Resort Phuket Patong Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach

Dear Guest, Warm greetings from Phuket! We very much appreciate your comments regarding your stay at the Swissôtel Resort Phuket Patong Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, allow me to extend our sincerest apologize concerning to the ants in the room - allow me to share with concerned team for rectification. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach

Dear Guest, Thank you for taking the time to tell us about your experience at the Swissôtel Resort Phuket Patong Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach

Dear Chris, Warm greetings from Phuket! We very much appreciate your comments regarding your stay at the Swissôtel Resort Phuket Patong Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach

Dear Guest, Thank you for taking the time to tell us about your experience at the Swissôtel Resort Phuket Patong Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach

Dear Anonymous, Thank you for writing us your feedback. The hotel has a planned refurbishment. I suggest you to kindly our social media page to get more updates about the hotel. Moreover, we are glad you appreciate the hotel's location. We hope to see you again in the future. Sincerely, Jennifer Ann Cruz Guest Experience Manager

Dear Anonymous, We are very disappointed to hear your feedback of your recent stay. On behalf of Swissotel Patong team we sincerely apologize for the inconvenience you encountered and for not meeting your expectation in few aspects during your stay. Furthermore, your plan of staying with us again give us hope and opportunity to serve you better. We are looking forward welcoming you back and please feel free to write us prior to your arrival. Sincerely, Jennifer Ann Cruz Guest Experience Manager

Dear Anonymous, It makes us feel great hearing your feedback. We couldn't wait for your next visit. Please feel free to write us when you got the chance to visit Phuket in the future. We are looking forward welcoming you back. Sincerely,

Dear Anonymous, Thank you for your perfect rating which means you had a perfect stay with us. We are all looking forward welcoming you back. Sincerely,

Dear Anonymous, Thank you for your kind appreciation and your kind feedback has been shared to our Kids World team. We hope to welcome you again and your family. Sincerely,

Dear J, Thank you for your wonderful rating and appreciation to our team and facilities. Our Management is looking into future refurbishment. I suggest follow our social media to get the latest update about Swissotel Resort Phuket Patong Beach. Looking forward welcoming you in the future. Sincerely,

Dear Anonymous, We are glad that you had an enjoyable time with us. We thank you for being appreciative to our hotel specially to our team members. We hope you could visit us again soon along with your family and friends. Sincerely,

Dear Shiv, Thank you for your feedback and for appreciating our Team's service and hotel's location. Also, we would like to apologize if you did not find the mattress comfortable. Rest assured that we will look into it and take action for our guests comfort. We hope to welcome you back in the future. Sincerely,

Dear Yee-Hong, We sincerely apologize for the uncomfortable experience. Your comment was raised to our Housekeeping Department and they conducted a deep cleaning in the room. Trust that we have a pest control taking place on each month to clear out pest in the hotel. We hope your past experience with us will not be a hindrance for choosing to stay with us again in the future. Sincerely,

Dear Anonymous, We appreciate your perfect rating and we can't thank you enough. Looking forward for your fast return. Sincerely,

Dear Anonymous, Thank you for sharing feedback. We are glad that you appreciate the hotel's location. We are looking forward welcoming you back soon. Sincerely,

Dear Anonymous, Thank you for your feedback. Our Management is currently looking into enhancing our rooms. At the moment while waiting for the planned refurbishment, I suggest to book our newly refurbished swiss signature room on your future plan visiting us. Meanwhile, please feel free to contact us should you require any further assistance. Sincerely,

Dear Anonymous, Thank you for your feedback and kind words towards our team member. I am also glad that you appreciate our pool. We hope to get a chance to welcome you back again soon. Sincerely,

Dear Anonymous, I am sorry if our breakfast did not meet your expectation. I hope you could let us know to write us your detailed feedback about the breakfast to share it with our Kitchen team. Please feel free to write us direct on your most convenient time. Sincerely

Dear Dan, Thank you for taking the time leaving us a rating at Expedia. We are looking forward welcoming you back at Swissotel Patong. Sincerely,

Dear Toni, On behalf of our Swissotel Patong team, I sincerely apologize for not meeting your expectation. Your comment was shared to the concern department and it will dealt accordingly. Rest assured that colleague's behavior that doesn't comply with the hotel standard will not be tolerated. Once again, we sincerely apologize for the inconvenience we caused you and we hope we could get a chance to serve you better in t he future. Sincerely,

Dear Anonymous, We sincerely apologize for the inconvenience we caused you during your stay. I believe one of our Management team has been in touch with you. Sincerely

Dear Anonymous, Thank you for your feedback. Our hotel has a plan refurbishment. Please follow our social media page to get an update from the hotel. We hope we could get a chance to welcome you back. Sincerely,

Dear Roger, We are extremely disappointed hearing about your experience. The concern department has been informed and we will investigate further where our team was lacking to improve our service. Thank you for recognizing Nina i am sure she will be happy to hear about your comments about her service to you. Moreover, we appreciate your feedback and rest assured it has been taken constructively. Looking forward meeting you on your future visit to Phuket.

Dear Anonymous, Allow me to thank you for sharing your valuable feedback following your recent visit to the resort. It saddened me to hear that your last visit was not quite up to your expectation. Please accept my sincere apology if the comfort of the room is not up to your expectation. Rest assured that your comment has been shared to our Housekeeping Team to prevent repeated error. I remain hopeful that we would have a chance to welcoming you back to the resort in the near future.

Dear Anonymous, We sincerely apologize for not meeting your expectation. We wish to know how can we serve you better in the future. We hope that you could provide us your detailed feedback during your stay to help us to improve your service. Please feel free to write us on your most convenient time. We are looking forward hearing from you.