Lovely pool and spacious rooms but that’s where it ends really. Breakfast is woeful with music on a loop that feels like a form of torture, rooms very dated, a bit grubby and windows everywhere are filthy. Felt like buying them some windex. Room towels are so old and used they’re worn and grey.
Staff are extremely friendly as Thai people always are, but not a lot of English spoken at reception. The hotel is in need of an upgrade really. Pool chairs are a bit broken and /or mouldy pads, umbrellas are sticky smelly plastic, pool bar not really often actively staffed. No music or evening activities. This may all be because tourists have only just started coming back so maybe investing in the resort has been on hold during covid. On the upside it was lovely and quiet.
Suggestions: better less lumpy pillows, replace towels, nicer shower gel/hand soap containers and contents, provide milk instead of coffee mate, upgrade the breakfast options (I went and brought my own granola because there wasn’t any, only powdery oats and cardboard cornflakes and cocoa pops), air conditioning in library, if hotel is almost empty upgrade your guests to better rooms to improve experience which will lead to good reviews and word of mouth, fix the butter situation at breakfast.. a huge tub of frozen butter that everyone has to scrape from is pretty awful.
Welcome drink upon arrival would be a nice touch and cheap to provide.
3 star hotel in my opinion.