3 bars/lounges, rooftop bar, sports bar

Reviews of Novotel Phuket Kamala Beach

4 out of 5
Novotel Phuket Kamala Beach
118/16 Moo 3, Kamala, Phuket

Reviews

8.2

Very good

Rating 10 - Excellent. 262 out of 614 reviews" "
Rating 8 - Good. 215 out of 614 reviews" "
Rating 6 - Okay. 84 out of 614 reviews" "
Rating 4 - Poor. 38 out of 614 reviews" "
Rating 2 - Terrible. 15 out of 614 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Phil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location & breakfast good vibe's
Stayed 2 nights in Mar 2024

10/10 Excellent

Nataliya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very well maintained! Clean, friendly staff , amazing beach view , dining options, location 5 star
Stayed 10 nights in Jan 2024
Response from Pakkad / Digital Marketing & Communication Mgr. on Feb 5, 2024
Dear Khun Nataliya,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

2/10 Terrible

Rathish

Stayed 2 nights in Jan 2024
Response from Pakkad / Digital Marketing & Communication Mgr. on Feb 5, 2024
Dear Khun Rathish,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regards,

8/10 Good

Rose

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Pakkad / Digital Marketing & Communication Mgr. on Jan 17, 2024
Dear Khun Rose,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 Excellent

Tatiana, Houston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, clean and staff is super helpful. Right in front of the beautiful beach.
Stayed 4 nights in Oct 2023
Response from Pakkad / Digital Marketing & Communication Mgr. on Jan 17, 2024
Dear Khun Tatiana,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

8/10 Good

Carlos, Laredo

Stayed 4 nights in Nov 2023
Response from Pakkad / Digital Marketing & Communication Mgr. on Jan 17, 2024
Dear Khun Carlos,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

6/10 Okay

Andrea

Liked: Staff & service
This was a quick stopover for us before embarking on further travel. Our room looked tired and had a dusty damp smell which is why it scored average. No real instructions given at check in either
Stayed 2 nights in Oct 2023
Response from Pakkad / Digital Marketing & Communication Mgr. on Jan 17, 2024
ear Khun Andrea, Thank you for your review. It was great to hear you found the team so good. I am sorry you found the rooms a little dated. We will look at what we can do to refresh the rooms soon. Kind regards,

8/10 Good

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a little further from outside restaurants. It’s not too far but would require some walking. It was very busy when we went so it was hard to get parking. Overall it was a good stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Devinder, South Burlington

Travelled with family
Liked: Staff & service, property conditions & facilities
Water front, nice views!
Stayed 2 nights in Oct 2023

6/10 Okay

AHMED

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Enjoy the see
Good location but very very old hotel
Stayed 3 nights in Sep 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for the room service food.
Stayed 10 nights in Sep 2023

6/10 Okay

Mark

Liked: Staff & service
I didn’t like that you couldn’t charge my room for my laundry or ride to the airport without having a deposit. Make things easier. I did like your temporary gym. You staff opened it up early each day for me.
Stayed 3 nights in Sep 2023

2/10 Terrible

glen

Disliked: Cleanliness, property conditions & facilities
It was under repair and I didn’t stay there , similar problem last time, I will start staying elsewhere
Stayed 1 night in Sep 2023
Response from Pakkad / Digital Marketing & Communication Mgr. on Jan 17, 2024
Dear Khun Glen, Thank you for taking the time to tell us about your experience. I am sorry about the outdate; please allow me to express my sincerest apologies. We will communicate with them. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Ma Ranica

Liked: Cleanliness, staff & service, property conditions & facilities
Very good place to stay esp when you are traveling alone.
Stayed 2 nights in Aug 2023
Response from Pakkad / Digital Marketing & Communication Mgr. on Feb 5, 2024
Dear Khun Ma Ranica,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

6/10 Okay

Scherber

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Pakkad / Digital Marketing & Communication Mgr. on Feb 5, 2024
Dear Khun Secherber,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

4/10 Poor

Apisit

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
โรงแรมเก่า ไม่สะอาด ยังดีที่ว่าพนักงานพยายามดูแลบริการลูกค้า ทำเลที่ตั้งเข้าออกยาก
Stayed 2 nights in Jul 2023
Response from Pakkad / Digital Marketing & Communication Mgr. on Feb 5, 2024
สวสดคะขอขอบคณททางลกคาใหคำแนะนำและตชม ทางโรงแรมจะนำขอมลสวนไปปรบปรงในการใหบรการ ในครงตอไปนะคะขอบคณคะภรณชนก จนพล

10/10 Excellent

Maria, Lexington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is everything you want in Phuket. We were upgraded to a villa with a private pool and I am certain next time we come back (we will!) that is what I will reserve. The beach is wonderful, there are many options of local restaurants and bars you can walk to form here- but if you want to stay, the hotel also offers very good food. The staff is very friendly and eager to help, the gym is very well equipped and while we didn’t use the pool (we had our own pool), the view and ambiance from the pool was great too. Great location, I recommend the surfing lessons, and while the area is alive wharves many people waking in the beach, it’s still quiet and relaxing. Definitely the best place to stay in Phuket.
Stayed 2 nights in May 2023
Response from Pakkad / Digital Marketing & Communication Mgr. on May 23, 2023
Dear Khun Maria,Thank you very much for your take time to review online and stay with Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel on the beach, staff were amazing
Stayed 13 nights in Apr 2023
Response from Pakkad / Digital Marketing & Communication Mgr. on May 23, 2023
Dear Khun Richard,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach and will share your comments to our staff, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to welcome you to our hotel in the near future.Kind regards,

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was awesome
Stayed 6 nights in May 2023
Response from Pakkad / Digital Marketing & Communication Mgr. on May 23, 2023
Dear Khun Roberto,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. We look forward to welcome you to our resort in the near future.Kind regards,

6/10 Okay

Adam

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was let down with roof bar ! Only reason for booking , no apology for being closed , was the main reason for booking hotel! Fairly disappointing
Stayed 10 nights in Apr 2023
Response from Pakkad / Digital Marketing & Communication Mgr. on May 23, 2023
Dear Khun Adam,Thank you for taking the time to tell us about your experience at the Novotel Phuket Kamala Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Your average hotel chain hotel
Not sure if just felt poorly maintained or not as clean as expected. Perfectly average accommodation. Friendly staff. Nothing extraordinary except it’s next to the beach. One more thing, not enough sun beds.
Stayed 2 nights in Mar 2023
Response from Pakkad on May 23, 2023
Dear Khun Anonymous,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. I will share your comments with our team and try our best to improve and aware for the pool maintenance. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Sachin Vilas

Stayed 2 nights in Mar 2023

4/10 Poor

Gareth

Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2023

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was upscale and very clean. Staff was very helpful and friendly. Restaurants and bar had great food and drinks.
Stayed 7 nights in Jan 2023

8/10 Good

salah

2/10 Terrible

Jane

Stayed 1 night in Nov 2022

8/10 Good

Alain

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The best part of this Hotel is the location, Kamala beach is so beautiful and full of dining options. The service provided by the Hotel staff is excellent and fast, however the hotel facilities need maintenance, it starting to look old and some areas smells like mold.
Stayed 3 nights in Oct 2022
Response from Alan GM on Nov 3, 2022
Dear Khun Alain, thank you for your review. It was great to hear that you enjoyed our location & found the team at Novotel Kamala Beach provided excellent service. I have shared your feelings about some of the maintenance with the chief engineer for his attention. Hope to see you again! Kind regards Alan GM

10/10 Excellent

jabed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good and excellent except restaurant, restaurant staff was not friendly,
Stayed 2 nights in Sep 2022
Response from Alan GM on Oct 18, 2022
Dear Khun Jabed, thank you for your review, it was great to hear you enjoyed your stay. Your feedback about the restaurant staff will be addressed with the department. I am sorry this was your experience. Kind regards Alan GM

8/10 Good

Kate Penelope

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
i had payed extra for breakfast and for cancellation. upon arrival i was told i had to pay again for breakfast and i had to pay for my coffee separate on top. it was quite strange.
Stayed 7 nights in Aug 2022
Response from Alan GM on Aug 30, 2022
Dear Khun Kate, thank you for your post. I note your comment about the breakfast charges. We will investigate why this was the case to prevent future confusion. I am sorry this was the case for you. Kind regards Alan GM

8/10 Good

Evan

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good hotel - though a little dated
Stayed 2 nights in Aug 2022
Response from Alan GM on Aug 30, 2022
Dear Khun Evan, thank you for your review. We were pleased to see that you thought our hotel was good. We will continue to improve our service & our product & we hope you will return soon to see the improvement. Kind regards Alan GM

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super friendly, always helpful. Room was great, nice quite location. Breakfast was delicious with huge variety of options.
Stayed 10 nights in Jul 2022
Response from Pyle on Aug 10, 2022
Dear Amanda, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Phuket Kamala Beach Team

6/10 Okay

Sukrit

Stayed 1 night in Jul 2022
Response from Alan GM on Aug 30, 2022
Dear Khun Sukrit, thank you for taking the time to rate our hotel. We hope that we will be able to exceed this score on your next stay. Kind regards Alan GM

8/10 Good

Marjorie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Family-friendly. Food options
Stayed 3 nights in Jun 2022
Response from Pyle on Aug 10, 2022
Dear Marjorie, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Phuket Kamala Beach Team

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Kamala Phuket and didnt imagine that we were that close to the beach. The location is very convenient, you can reach to the town by walking along the beach way. The staff were friendly at every moment.
Stayed 2 nights in May 2022

8/10 Good

Rodriguez Juan, burlington

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location. Great beach.
Stayed 3 nights in Apr 2022
Response from Pyle on May 18, 2022
Dear Rodriguez Juan, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Phuket Kamala Beach Team

8/10 Good

Michael

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Hotel is very nice but desperately needs a coat of paint.
Stayed 8 nights in Apr 2022
Response from Pyle on May 18, 2022
Dear Michael, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, especially on the hotel maintenance. We are now working on it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Phuket Kamala Beach Team

10/10 Excellent

Greg & Carissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and place to stay while in Kamala beach would say it’s the best value to luxury living in the area even at the most affordable room in the hotel. Staff are very friendly and the cleanliness is great. Room service is fast and they do a great job making up your room on request.
Stayed 7 nights in Mar 2022
Response from Pyle on Apr 12, 2022
Dear Greg & Carissa, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Phuket Kamala Beach team

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms, great location, good wifi and amazing staff!
Stayed 1 night in Feb 2022
Response from Pyle on Mar 21, 2022
Dear Anna, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. We are happy to hear that you enjoyed our services and facilities. We hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Phuket Kamala Beach

4/10 Poor

Thomas

Stayed 2 nights in Feb 2022

10/10 Excellent

Mika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2022

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 8 nights in Jan 2022

8/10 Good

Pontus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So nice sunrising, nice staff
Stayed 8 nights in Dec 2021
Response from Pyle on Mar 21, 2022
Dear Pontus, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Phuket Kamala Beach

6/10 Okay

Evelin

Stayed 15 nights in Nov 2021

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service
Receptionist was excellent
Stayed 1 night in Dec 2021
Response from Pyle on Mar 21, 2022
Dear Philip, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Phuket Kamala Beach

10/10 Excellent

Prapassorn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 1 night in Dec 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommend, Outdated, dirty, with dust mite.
The hotel was very outdated and dirty. We didnt sleep comfortably as it was very itchy to sleep on the bed during the first night (We suspected it was dust-mite) We asked the hotel to change the bedsheet and the second night was okay. The kids club was dirty and really rundown as well. A lot of mosquito and ants in the kids club. Also the overall facility was dirty and outdated. The staffs were the best part as they were helpful and friendly. However the front staffs requested as to pay for the room on spot (the room was paid on hotels.com prior to the arrival) and it took us ~20 mins to explain and show them the payment receipts ...etc. Also two groups of guests checked in at the same time with us and both got upgraded as they booked directly with the hotel. We were told that they do not upgraded bookings made via third party.
Stayed 3 nights in Nov 2021
Response from Pyle on Mar 21, 2022
Dear Guest, Thank you for taking the time to tell us about your experience with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Phuket Kamala Beach

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jul 2021