5/5 Excellent
edevi
Travelled with family, Travelled with family and small children
Sept 24, 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the JW Marriott in Phuket for 8 nights with our 13 months old boy and had the most amazing stay. Not only was the weather perfect for this time of year (no signs of any monsoon) but we were treated to above and beyond levels of service from all staff across the resort.
What made the trip particularly special was how well the staff took care of our 13 month old. From observing that our hands were full with our baby during breakfast and offering to help out with bringing us anything at all from the buffet, to keeping him entertained for hours at the kids club, even taking him away for a walk to visit the kitchen during dessert time so that my wife and I could enjoy some quiet time over dinner. I have never seen this level of proactiveness and attention at a resort. The restaurant options are outstanding, the beach extremely clean even though we couldn’t swim (monsoon season means the wind comes onshore) although it didn’t matter as the main pool with slide and kid area was more than enough for our needs.
Special shout-out to Rachen, Teya, Mock, Ladda, Phon and Gift at the buffet breakfast, in fact outstanding service from all the staff at breakfast. You really made us feel like family.
To all the wonderful girls at the kids club, you were amazing with our baby boy.
To all the staff at the Cucina Italian Restaurant, thank you so much for a fantastic experience, to all the staff at the Deli Cafe and Benihana for your warm service…
edevi
Stayed 8 nights in Sep 2022