Outdoor pool, pool umbrellas

Reviews of Club Bamboo Boutique Resort & Spa

3 out of 5
Club Bamboo Boutique Resort & Spa
247/1-8 Nanai Road, Patong, Phuket

Reviews

7.4

Good

Rating 10 - Excellent. 102 out of 358 reviews" "
Rating 8 - Good. 121 out of 358 reviews" "
Rating 6 - Okay. 66 out of 358 reviews" "
Rating 4 - Poor. 40 out of 358 reviews" "
Rating 2 - Terrible. 29 out of 358 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Stayed 22 nights in Aug 2023

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Club Bamboo is amazing resort. The staff is friendly professional and helpful. Good food is served. I like the location of Club Bamboo. This resort is also good for family.
Stayed 21 nights in Jul 2023

8/10 Good

Enis

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 13 nights in Apr 2023
Response from The Management Team on May 26, 2023
Dear Valued Guest,Thank you so much for you feedback.

8/10 Good

Martin, Tywyn

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at this hotel about 10 years ago and always said we would go back, so we returned in November. The hotel was very much as we remembered it, but was also being updated following COVID, when I would think they had had few guests and had been left to run down some what. That said, each day workman were on side renovating the whole complex, this work was being done very quietly and with little use of power tools (we were almost unaware of there presence). Our room was good with everything we needed and as advertised,. The A/C worked well and was pretty quiet. The bathroom was fine, although the bath was a little worn to the base and could do with re- coating or changing. The pool and surrounding areas are lovely for relaxing and cooling off, with about a dozen sunbeds, brollies and tables. There are quite a lot of steps and no lift, so would probably not suit anyone with mobility issues. The staff are all brilliantly friendly and helpful, with pretty good English, nothing is too much trouble for them if you ask. Breakfast is not a buffet but, you can have eggs anyway you like them with meats or salad, toast with jam, fruits and as much tea or coffee as you like and fruit juice, plus almost anything from the main menu, although some things are at extra cost. The hotel is about 15 to 20 minutes walk to the beach and town centre, so is a quiet place, but is also close enough to bars and restaurants if you don't fancy the walk. Enjoyed it so much, going again in November
Response from Houa on Mar 17, 2023
Dear Valued Guest,Thank you very much for your lovely review. We very appreciated that you have had a good time during stay at Club Bamboo Hotel.And we hope to welcome you in near future again.Best regards, Wilaiporn Thanaudomsap

8/10 Good

Raja

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jul 2022
Response from Jang/Reservation on Jul 13, 2022
Thank you to visit us here & hope to see you again

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Club Bamboo Management Team on Oct 9, 2021
Dear Valued guest; We are really sorry to heard that you are non-satisfy during stayed with us. Should you have suggestion us please advise. Best Regards,

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
People make the difference
Amazing helpful staff, really nice
Stayed 14 nights in Jul 2021
Response from Club Bamboo Management Team on Jul 27, 2021
Dear valued guest; Thank you for your valued review. Looking forwards to welcoming you to our resort again, Best regards, Churee K.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ioved the pool area which was like a little oasis.
Stayed 28 nights in May 2021
Response from Club Bamboo Management Team on Jun 11, 2021
Dear Valued Guest; Thak you for your sharing your experience during stayed with us, Looking forward to welcoming you to our resort. Best Regards, Club Bamboo Management Team

4/10 Poor

Troy, Australia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very nice staff , very well presented and friendly. The building needs major money spent on it and bedding was stained, Breakfast omelette were amazing, tv reception was useless, beer was nice and cold,massage was great, dodgy tradesman have been making a mess of any repairs, appliances don’t stay in power sockets - that just fall out- had to put a table against phone charger to keep it from falling out of wall socket, pool was good,
Stayed 3 nights in Feb 2020
Response from club bamboo hotel on Mar 6, 2020
Dear Valued guest Greeting from club bamboo boutique resort and spa. Thank your for letting us know your feedback as the recent stay we appreciated with your all comments and plase accepted our apologize for any inconveneince it may happen to you, in the shortcoming point out by you we will take to our team to improved it on our best. with kind rdgards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm welcome on arrival, rooms are really good. Pool is nice, free bus to central. Great choice
Stayed 4 nights in Jun 2019
Response from club bamboo management team on Mar 2, 2020
Dear Valued guest Greeting from club bamboo boutique resort and spa. Thank you for your kind words we appreciated it with your all comments and very delighted to have you as our guest, looking forward to see you again soonest. with kind regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have just got back from a stay at the Club Bamboo which was very pleading. For our first few nights we stayed in a Duluxe Bungalow which was very nice however was open to mosquitos as well being woken up by the sun at the crack of dawn. We then shift to a Grand Deluxe Double room which was fantastic, we had a pool view and the room was clean and tidy with good working AC. The room was cleaned each day and the staff where very friendly and always helpful. Restaurant is a nice retreat with nice food at a reasonable price. The hotel is away from the hustle and bustle of Patong its about 15 mins from the beach or 200bht in a tuk tuk. Over all would stay again and would recommend this to anyone looking for a nice retreat from the hustle and bustle of town.
Stayed 10 nights in Feb 2020
Response from The Management Team on Feb 21, 2020
Dear Valued Guest, Greeting from Club Bamboo Boutique Resort & Spa. We are delighted to hear that you had a great time during stay with us. And really hope to welcoming you in near future again. Best regards, The Management Team

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First off I have to say that this property does have a few nice looking bungalows and I’m sure that some of the rooms in the hotel part are nice. On Expedia the pictures make the hotel look decent. This was not our experience. At check in we were greeted by a nice young girl. The check in part was fast and easy. The room that was given to us was a different story. The room that we had was B06. It was below one of the bungalows. It had a slight dungeon like feel. Once we got it the room we could see that it was quite outdated. The couch to the left of entrance was stained. The curtain rod over the front sliding door was falling off the ceiling. Two of the ceiling anchors had broke through the drywall, the latch for the door was not very secure(didn’t look safe). The bathroom was a mess the mirror was falling apart the sink was dingy, the ceiling falling apart in some places. I’m about 6’2” and if you were to take a shower your head would just about hit the ceiling. the bed was also a little disturbing. I took off some pillow cases and noticed the pillows were old moldy and has sweat stains on them. I could go on and on. Needless to say we immediately checked out and found a better hotel. Thanks Expedia. I’m probably out the money I spent on the place but it was worth the cost to get our of there!!!
Stayed 5 nights in Jan 2020
Response from club bamboo management team on Jan 12, 2020
Dear Valued guest Greeting from club bamboo boutique resort and spa. Thank you very much for making time to give us feedback, We are really sorry for the inconveneince you had. We have addressed this straight away to our team for immediate action to ensure that this incidents is not repeats again , At the present we're taking steps to upgrade our room facilities, and also implementing utmoust care in or appliance maintenance. We would like to invite you again at our hotel and experience the improved stay. if you have any further concerns, please call us . with regards

2/10 Terrible

Ian

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Just stayed at bamboo first room they put me in the bathroom was horrible so wast happy about that , I also payed for a deluxe room which was certainly far from a deluxe room when I complained to management I found a very rude and arrogant non helpful an pure English spoken staff. She then went on to change to a room which the exact same condition as the first along with hot water in the bathroom being non existent as well as the sockets in the room being loose and dangerous. Additionally when I was checking out they give me a bill for water which I did not used however I already signed the form as usual you don’t expect to pay for something that I didn’t use . When trying to explain the situation to management they made no effort to listen and took in no information that I was saying and there attitude was you have signed so it is too late . Overall this hotel is in need of a refurbishment also the reception area when wanting to go too pool there is a large number of uneven steps which is stupid. On a positive note I would like to add that the restraunt staff and the other memberss of staff excluding mangament where great and very helpful
Stayed 12 nights in Dec 2019
Response from club bamboo management team on Jan 12, 2020
Dear Valued guest Greeting from club bamboo boutiuqe resort and spa. we apologize and very sorry that not be able to attend to the needs of the customer expectations. However, we have tried to solve the problem on our best. Since the first day that they arrived they have room that they a booking. After they enter to the room a room 3 hours later, we received a notice from them the room was not as booked and small for him, and not the same photo as we described. We offer the other room as the same photo that we put on the website but still the same type that they booked after they look the room they still denied and said all the same that they have and told us both room are not Grand deluxe double room. However, customers still refused to move .Finally; they have decided to move to room as we offer at the first and same the same type that they booked also this room we have photo to show on website got room on the 4th floor with a nice view. And during the stay, he brought his children and his wife both of them stay other hotels to use the swimming pool, which we allowed without any charge. But normally the hotel terms will be charged for outside guests using the service. Once again we are deepest apologise all any in convenients may cause you. with kind regards

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Kept very clean and staff extremely friendly. But room was terrible, bed uncomfortable, tv antiquated and very poor reception, sewage smell in bathroom at various intervals and during the night constant noise in the building from generator. Overall the standard of the room was not like the photos shown on the websites that i had viewed prior to booking.
Stayed 18 nights in Dec 2019
Response from club bamboo management team on Jan 12, 2020
Dear Valued guest Greeting from club bamboo boutique resort and spa. We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied our hotel. We appreciate with your all comments. On th e weak points mentioned by you we will immediately bring to our team to make the right things , Once again we deepest alopologize for any inconvenient case may happen to you, Hope that you will give us an opportnuity to serve in a good memorise. with kind regards

8/10 Good

Ashven

Liked: Cleanliness, staff & service, room comfort
Stayed 10 nights in Nov 2019
Response from club bamboo management team on Dec 13, 2019
Dear Valued guest Greeting from club bamboo boutique resort and spa. We are incredibly grateful that you took the time out to leave us a good rating. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. with kind regards

10/10 Excellent

Roseanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and lovely staff would recommend.
Stayed 1 night in Nov 2019
Response from The Managemnet Team on Nov 8, 2019
Dear Valued Guest, Thank you very much for your sweet comments. We are pleased to hear that you have had a good time during stay with us. And we really hope to welcoming you in near future again. Best regards, The Management Team

10/10 Excellent

Roseanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from club bamboo management team on Nov 7, 2019
Dear Valued guest Greeting from club bamboo boutiqe resort and spa. Thank you for giving us a perfect rating we were so glad to hear that you enjoyed your stay with us! hope your next stay and just around the corner. Call us if there is anything we can help you with. with kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Team very professional friendly and helpful. The room are lovely and very clean . All resort is in Thai style. The food also is good.
Stayed 12 nights in Sep 2019
Response from The Management Team on Sep 19, 2019
Dear Valued Guest, Thank you so much for sharing your feedback regarding your stay. We are glad that you had enjoy and we hope that you will consider us for your next trip! Best regards, The Management Team

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
their pool was really nice and staff were really friendly! nice place to stay in but no lift so those who have leg issues got to expect loads of climbing.
Stayed 3 nights in Sep 2019
Response from The Management Team on Sep 18, 2019
Dear Valued Guest, Thank you very much for your comments. We are glad to hear that you have had a good time with us. And hope to welcoming you in near future again. Best regards, The Management Team

10/10 Excellent

Liz, Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent, nothing was a bother to them. Our room was cleaned everyday by Mr Mew, who excels at his job. There are a lot of steps, so if elderly or infirm, that could be a problem but otherwise we had a great experience and would definitely stay there again. I had read quite a few negative reviews about Club Bamboo, dirty, insects etc but we didn’t find any of the problems given in the reviews. All in all, especially for the price paid it was a great hotel with the best staff.
Stayed 20 nights in Aug 2019
Response from The Management Team on Sep 5, 2019
Dear Valued Guest, Thank you for taking the time to leave your "Sweet review" We are so glad that you enjoyed the experience. Thank you again and hope to welcoming you in near future. Best regards, The Management Team

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort Hotel in Patong
Have been staying here for years. Always good rates and friendly staff and quiet facility. Shuttle service provided to beach but motorbike taxis are plentful if you don't rent your own.
Stayed 2 nights in Aug 2019
Response from club bamboo management team on Sep 4, 2019
Dear Valued guest Greeting from club bamboo boutique resort. thanks so much for taking the time to share your kind comments. That’ll put a smile on my face for the rest of the day! It was a pleasure to have you. The staff and I are so happy we could make your stay so wonderful. with kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved everything. The staff, amenities, pool, room, dining area, food.
Stayed 14 nights in Aug 2019
Response from club bamboo management team on Aug 24, 2019
Dear Valued guest Greeting from club bamboo boutique resort and spa. Thank you for your feedback we appreciated it. Looking forward to welcoming you next travel. with kind regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. 1000 baht deposit, FYI. Good food. Good pool. Lots of steps.
Stayed 2 nights in Aug 2019
Response from club bamboo management team on Dec 31, 2019
Dear Valued guest Greeting from club bamboo boutiqe resort and spa. Thank you for your feedback and choosing our hotel for your great time we apprecited it. Looking forward to welcome you back in the near further. with kind regards

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Location is acceptable but if the property can upgrade, it will be beautiful and great place to stay.
Stayed 4 nights in Jul 2019
Response from The Management Team on Jul 20, 2019
Dear Valued Guest, Thank you so much for your comments. We are pleased to inform you that we are on processing of upgrade for any updating can see through Expedia website. And we really hope to welcoming you in near future again. Best regards, The Management Team

10/10 Excellent

Verified traveller

Stayed 12 nights in Mar 2019
Response from The Management Team on Jul 17, 2019
Dear Valued Guest, Thank you very much for your feedback. We are delighted to hear that you had a great time during stay with us. And really hope to welcoming you in near future again. Best regards, The Management Team

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019
Response from Club bamboo management team. on Jul 15, 2019
Dear Valued guest Thank you for taking time to leave us a good score we appreciated it. Looking forward to welcome you. with regards club bamboo management team

4/10 Poor

kaBy

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The sewage system is the major problem, very strong smell of sewage around the resort. Very basic and recommend maintenance of room facilitates.
Stayed 4 nights in Jun 2019
Response from The Management Team on Jul 4, 2019
Dear Valued Guest, Thank you for your feedback. We were sorry to hear that your experience during stay not joyful and please accept our apologize for any inconvenience. Once again for any problems please feel free to contact at reception that we will find solution to make you a happy holiday. Best regards, The Management Team

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from club bamboo management team on Jul 1, 2019
Dear valued guest Greeting from club bamboo boutique resort and spa. Thank you for give us a perfect rating we appreciated it. Looking forward to welcoming you in our hotel for your next business trip. with kind regards

8/10 Good

dave

Liked: Cleanliness, staff & service
A hidden gem.
The welcome and subsequent help from the reception was truly amazing.We loved the waterfall by the pool and the good breakfast in particular.Unfortunately I have a painful knee at present and did not find the steps easy but the staff did everything possible to assist including offering us a room next to the reception.The free shuttle to the beaaach wad very useful.
Stayed 1 night in Jun 2019
Response from The Management Team on Jun 29, 2019
Dear Valued Guest, Thank you very much for your lovely comments. We are very delighted to hear that you had enjoy during stayed at Club Bamboo. And really hope to welcoming you again in near future. Best regards, The Management Team

8/10 Good

M.M

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were very friendly and accomodating. They did their very best to make us feel comfortable and make sure we had everything we needed.
Stayed 10 nights in Jun 2019
Response from club bamboo management team on Jun 27, 2019
Dear Valued guest Greeting from club bamboo boutique resort and spa.Thank you for your lovely review we appreciated it and very delighted to have you as our guest hope that soon we will see you in our area again. Looking forward to welcoming you. with kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean room with friendly customer service.
Stayed 4 nights in Jun 2019
Response from club bamboo management team on Jun 25, 2019
Dear valued guest Thank you for taking time to leave us such a good comments we appreciated it . Looking forward to welcome you an anytime. with kind regards

8/10 Good

Verified traveller

Stayed 4 nights in Jun 2019
Response from Club Bamboo Management Team. on Jun 12, 2019
Greeting from Club Bamboo Boutique Resort And Spa! Thank your for your value score. Best regards, Club Bamboo Management Team.

8/10 Good

Verified traveller

Stayed 4 nights in May 2019
Response from The Management Team on Jun 10, 2019
Dear Valued Guest, Thank you very much for your kind feedback. And we hope to welcoming you in next time again. Best regards, The Management Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
No easy access or shuttle to main town for example Bangla road and junceylon. No tuk tuk.
Stayed 2 nights in May 2019
Response from The Management Team on May 27, 2019
Dear Valued Guest, Thank you for your feedback. Great to hear your overall experience of Club Bamboo Resort during stay was good. And for shuttle bus we have provide to patong beach 3 times a day. We hope to serve you soon in near future. Best regards, The Management Team

8/10 Good

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very nice and welcoming. The food is Greta but a little pricy. The pool and room was very clean and nice. Short walk to the night markets.
Stayed 2 nights in May 2019
Response from The Management Team on May 21, 2019
Dear Valued Guest, Thank you very much. We trust that you had enjoyable and relaxing stay during at Club Bamboo Hotel. And hope to welcoming you next time in our hotel again. Best regards, The Management Team

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from The Management Team on May 2, 2019
Dear Valued Guest, Thank your very much for choosing our hotel for your holiday. We are looking forward to welcoming you on your next stay with us. Best regards, The Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellant stay! I loved the bungalow, large flat screen TV and comfortable bed. The pool was small, but nice.
Stayed 3 nights in Apr 2019
Response from The Management Team on Apr 30, 2019
Dear Valued Guest, Thank you very much for your feedback. We are delighted to hear that you had a good time during stayed with us. We are looking forward to welcoming you on your next stay with us. Best regards, The Management Team

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Property is very basic .. (no frills) breakfast was terrible .. Room was clean but bathroom was horrendous in great need of a refurb , enamel peeling off bath tub shower curtain mouldy and bath edges rusty .. Beds unbelievably hard and uncomfortable .. Lots of steep steps to climb regardless of room location
Stayed 9 nights in Mar 2019
Response from Club bamboo management team. on Apr 8, 2019
Dear Valued guest Thank you for sharing your experience as your recent stay we appreciated with your all comments and very disappointed to know that your experiencing difficulties please allowed us to say apologize for any inconvenience case it may happen to you. We will bring all your comments to our attention to improved it on our best. looking forward to see again with kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2019
Response from Wilaiporn Thanaudomsap on Apr 8, 2019
Dear Value guest, Thank you very much for your feedback. We are delighted to hear that you have a good time during stayed with us. And we hope to see you again in near future.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, friendly staff. Good location with a 15min walk to south of Patong Beach.
Stayed 6 nights in Mar 2019
Response from Club bamboo management team. on Mar 25, 2019
Dear Valued guest Greeting from club bamboo boutique resort and spa. Thank you for sharing your kind comment we appreciated that our service reached your expectation. Hope that soon we will see you again in our area. with king regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort all in Thai style, Nice room very clean.. The staff is friendly, helpful and professional. I will go again to club Bamboo ..
Stayed 14 nights in Mar 2019
Response from Wilaiporn Thanaudomsap on Mar 31, 2019
Dear Value Guest, Thank you very much for your comments. We are very delighted to hear that you had a nice experience during stayed with us. We hope to welcome you in near future again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, a little out of the way but that can be a good thing,only Thai stations on the tv and very poor internet connection. Great Staff, would stay again.
Stayed 14 nights in Mar 2019
Response from Wilaiporn Thanaudomsap on Mar 19, 2019
Dear valued guest Greeting from club bamboo boutique resort and spa. Thank you for feedback. We appreciated with your all comments and very delighted to have you as our guest, hope that soon we will see you in our hotel again. Looking forward to see you again. with kind regards club bamboo management team

10/10 Excellent

Artem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot away from noise
Very nice hotel, beautiful property and rooms, fantastic staff. Do not hesitate to book!
Stayed 6 nights in Mar 2019
Response from Wilaiporn Thanaudomsap on Mar 19, 2019
Dear Valued Guests, Thank you very much for your review and for choosing our hotel for your holiday. We are delighted to hear that you had enjoyed your stay and we are looking forward to having you again as a guest in our hotel. with kind regards

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Club bamboo management team on Dec 31, 2019
Dear Valued guest Greeting from club bamboo boutiqe resort and spa. Than you for your feedback we apprecited it. Looking forward to welcome you again.

8/10 Good

Verified traveller

Stayed 4 nights in Jan 2019
Response from club bamboo management team on Jan 29, 2019
Dear Valued guest Thank you for your feedback we appreciated it. Looking forward to see you again. with kind regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent except that there is no elevator and there can be alot of steps to take to get to your room. Rooms were cleaned everday and wonderfully done. Bathroom needs a little tlc but otherwise no complaints. Front staff were always smiling and made you feel comfortable. Mam and other lady (sorry I cant remember her name) were awesome). Quiet nites stay. Would recommend this place.
Stayed 3 nights in Jan 2019
Response from Club bamboo management team. on Jan 19, 2019
Dear Valued guest Greeting from club bamboo boutique resort and spa. We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. with kind regards

2/10 Terrible

Verified traveller

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked this room in May 2018 arrived Jan 2019 and they said they were overbooked. Would not accommodate us until 2 hours later and we had no place to go. Our 3 bedroom villa with private pool turned into a room with 2 beds, was filthy and the mattress were like sleeping on concrete. This hotel does have a nice pool area but the pool was tiny and shaded.
Stayed 2 nights in Dec 2018
Response from Club bamboo management team. on Jan 9, 2019
Dear Valued guest Greeting from club bamboo boutique resort and spa. Thank you for your taking time to letting us know about your experience as the recent stay we are very sorry to hear that regarding you reservation please allowed to apologize for any inconvenience case it may happen to you we sure that will this case to our team for personal investigate. hope that you will give us a chance to have opportunity to welcome you back again for and we will try on our best to to served you as much as your expectation. Looking forward to see you. with kind regards

2/10 Terrible

Bernie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty beddings, towels. Toilet do not flush.
Very dirty hotel. Location is smelly and dirty. Toilet does not flush. Beddings and towels are smelly and dirty. Please DO NOT BOOK this hotel. Not worth your money.I will NOT recommend this hotel to anyone.
Stayed 2 nights in Jan 2019
Response from Club bamboo management team. on Jan 6, 2019
Dear valued guest Greeting from club bamboo boutique resort and spa. Thank you for your time to letting us know your experience, we are very disappointed to know that your stay was not satisfied please accepted our apologize for any inconvenience case it may happen to you. On the shortcoming points our by you we will bring to our more attention to improve it on our best. Hope this we will give a chance from you to serve you in our area again. with kind regards

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Club Bamboo Management team on Dec 12, 2018
Thank you for your values score. Looking forward to get a chance to serve you again for your next visit. Best Regards, Club Bamboo Management team

10/10 Excellent

Syazwan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff with excellent customer service. They seem to be very hardworking
Stayed 6 nights in Dec 2018
Response from Public Relation manager on Dec 11, 2018
Dear valued guest Greeting from club bamboo boutique resort and spa. We appreciate your positive feedback about our hotel and staffs. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. with kind regards