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Reviews of Baan Yin Dee Boutique Resort

4 out of 5
Baan Yin Dee Boutique Resort
7/5 Muean Ngen Road, Patong, Phuket

Reviews

8.2

Very good

Rating 10 - Excellent. 142 out of 364 reviews" "
Rating 8 - Good. 146 out of 364 reviews" "
Rating 6 - Okay. 35 out of 364 reviews" "
Rating 4 - Poor. 21 out of 364 reviews" "
Rating 2 - Terrible. 20 out of 364 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Helen

Travelled with partner
Disliked: Cleanliness, amenities
The property was in a noisy area due to be located on the side of a road. Land being cleared close by. Very dirty bathroom area with stains on toilet floor . Everything in poor condition. Staff did not have any authority to help people staying at the resort. Felt like young staff not experienced. Internet poor. All items raised with manger who not keen to put right, just compensation. 😞
Stayed 17 nights in Feb 2024

8/10 Good

Ehsan

Stayed 4 nights in Dec 2023

10/10 Excellent

Jingkai

Stayed 3 nights in Dec 2023
Response from Pitchy on Jan 6, 2024
Thank you very much for your review, We hope the next time we have the opportunity to taking care you and your family.

6/10 Okay

Meng

Travelled with family
Liked: Staff & service, amenities
I love the quiet location but far from everything.
Stayed 6 nights in Nov 2023

10/10 Excellent

Dann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traditional Thai style architecture, with the modern touch. My second stay (2014, 2023) and again the atmosphere, staff, and personal attention to your wants and needs exceeds a five star hotel. Very convenient location in walking distance to Patong Beach, yet far enough from the beach hustle & bustle.
Stayed 3 nights in Nov 2023

10/10 Excellent

Leo, DONCASTER

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was a beautiful Thai-styled resort. Very relaxing setting. We loved the pool. We had a beautiful room with pool access. The restaurant on the property was just lovely. Great staff who were very kind and professional. We highly recommend staying at this property. Patong beach is very walkable and kept us fit as it was hilly. All in all a perfect and romantic stay.

10/10 Excellent

Abd Hasman

Stayed 1 night in Jan 2023

4/10 Poor

GARY

Travelled with family
Disliked: Property conditions & facilities
We didn’t get the room we had booked and paid for. We have stayed here about 6 times before 10years ago - so know the rooms. Our booking was for 5 days - after 3 days we were offered the room we had booked. The condition of the hotel has deteriorated dramatically. The room we had was exceptionally noisy . The staff tried very hard and the cleaning was good . Unfortunately the problem is the “state of repair”. We have always highly recommended Baan Yin Dee to our friends - but due to the state of the place this could not happen now. It is such a shame as it have always been such a nice peace to stay ( but not now) very sad!!

8/10 Good

Gary

Stayed 15 nights in Dec 2022

2/10 Terrible

Ricardo

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed at this property for 6 nights over New Years. The photos of this place are truly outdated and i definitely wouldn’t have booked knowing the conditions of the hotel. Booked pool suite with pool access only to have a room across from the pool as they only have two rooms with pool access. My partner and I were eaten alive by bugs that were able to get into the room through the gaps in the doors where seals were supposed to be. Staff have very very limited English vocabulary and makes it hard to communicate, although they do mean well.

10/10 Excellent

milan

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great old Thai style hotel staff very accomadating. Is away from patong but quite and great food will stsy again. Thanks paul kee pin And the manager Tina for looking after me
Stayed 4 nights in Oct 2022

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was travelling on my own and this boutique resort was perfect for me. The staff looked after me and I didn't want for anything. Nothing was too much trouble and I would return in a heart beat to stay with them and would recommend. I wanted somewhere safe and quiet and that is what I got. Enjoyed my stay there very much.
Stayed 17 nights in Sep 2022

8/10 Good

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is why I chose this hotel. then i was wanting a good room size with space this certainly was perfect. i loved the rooms. WIFI was a little weak in the rooms , but excellent by the pool ( great space for an office LOL ) with wonderful service from staff serving Watermelon Crush or a coconut water:) staff were new but very helpful and wanting to help with every request. i would strongly suggest to purchase an Industrial Coffee machine then have your service staff trained as full Barista's at the Phuket Coffee Lab. the breakfast menu could be increased with etc omeletes etc otherwise breakfast was good. thank you for everyone at your hotel i will stay again. Regards Darryl O'Reilly
Stayed 10 nights in Jun 2022

4/10 Poor

SHAUN

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointed at Baan Yin Dee - left 3 days early
Disappointed enough about the hotel, that we departed 3 days early after pre-payment and they did not even ask us why. Pool was not clean and hotel generally looked to be in run down condition - so the hotel photos are not very current. There was on-site and offsite construction going on, which was not pleasant, including a day without water... Food was excellent but quite expensive compared to local restaurants. The free transport leaves at 14:00 and returns at 17:00, which for the most part is kind of useless...others have already mentioned about hill. We opted to return to the Royal Paradise Hotel and spa for its excellent pool w/ bar, service and central location for a bit more money and would stay there again every time we visit Patong.
Stayed 5 nights in Jan 2022

8/10 Good

Adrian

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Feb 2022

8/10 Good

Eystein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming place
I had a very very nice stay at this charming place. The room was big with beautiful teakwood floor. The only thing that could have been better was the Wifi in the room. Often had to go to the restaurant to get a good signal.
Stayed 5 nights in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2020
Response from Lucky on Mar 1, 2020
Thank you very much

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the evenings with all the eateries along side of the beach. Jasmones was the best family run business
Stayed 2 nights in Feb 2020
Response from Tina on Feb 15, 2020
Dear Anonymous, Greetings from Baan Yin Dee Boutique Resort! Thank you for choosing us for your holiday destination and for the opportunity to serve you. We are pleased to know that you had an enjoyable stay and that you approved the Service reached your satisfaction. Many thanks for your sincerely reviews about all your beautiful comments about our resort and service of team member. All kinds of any assistance to support our value guest, all of our team we are pleasure to support and arrange it to make sure our service reach above guest satisfaction. We hope to welcome you back should your travel brings you back to Phuket. Best regards, Thipchalita Siritaveerat (Tina) General Manager

8/10 Good

Duncan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff. Nothing too much trouble. Very clean and well kept, our rooms were spotless. Possibly only down side would be that it’s on a main road. So not ideal if your sitting chilling around the pool. But we used local beach so this was not an issue for us.
Stayed 3 nights in Jan 2020
Response from Lucky on Feb 4, 2020
Dear Duncan, Thank you very much for your feedback. Best regards, Lucky

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival, the receptionist was very vague, not welcoming at all. Although we had arrived early, and informed them of this prior to arrival, we never asked or requested early check in. We were surprised to be shown straight to our “ Pool Suite” as booked. Only it wasn’t a Pool Suite! It was a “ Road side room”, dirty, foul smelling , absolutely disgusting bathroom, That was it, we were left there with our luggage. Needless to say, we could never even consider staying in a shabby, dirty place like this. I went to reception and told him, we can’t stay, the bathroom is disgusting as is the room. It’s not a “Pool Suite”? He just smiled and say “ Ah! You got to Amari, which he knew because he heard me phone a hotel we had stayed at before. Do not even consider this place. The main pool is by a noisy road, breakfast area is shabby, staff unprofessional, and rooms disgusting. They have the cheek to charge you before you even get there!
Stayed 7 nights in Jan 2020
Response from Lucky on Feb 16, 2020
Dear Sir, Greeting from Baan Yin Dee Boutique Resort! Due to check in time is 14.00 hrs. So, you arrived us at early morning even you notice us but our room it’s subject to available up on arrival. And get warm welcome from our staff. At lease you got check in immediately without any additional cost. And staff help caring bag and inform about hotel facility. After you check in in the pool suite room about 10 minute. I received information from amari that you will go to check in with them. Its make us surprised. After that 2 minute you came to contact us At front desk and said that “ Sorry! It’s not our expected we check out now “ And then we know in earlier you expected to stay in amari.then you waiting taxi from amari to pick up have to wait at restaurant. Also we try to contract taxi to support you no need you to wait long time as we know you was get long flight very tried we support as we can do as we can. It’s surprised the room we was assigned that for you the real pool suite and this room it nice and never get complain by provide guest before. However, Thank you for feedback and we are understand our hotel is not your expected to satay In next time prefer to come back we are still warm welcome all of you. Thank you very much Best regards, Lucky

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at BYD was perfect! From the moment we arrived we were catered for very professionally - we were even offered a free room upgrade to our surprise! Staff, Food and Facilities are everything the website says...and more!! Only slightly negative issue is that the rooms / bathrooms need a little more light fittings...at night it's not easy to help your partner put her makeup on!!
Stayed 6 nights in Dec 2019
Response from Tina on Dec 28, 2019
Dear Anonymous, Greetings from Baan Yin Dee Boutique Resort! Thank you for choosing us for your holiday destination and for the opportunity to serve you. We are pleased to know that you had an enjoyable stay and that you approved the Service reached your satisfaction. Many thanks for your sincerely reviews about all your beautiful comments about our resort and service of team member with a suggestion, especially Lookaot, it 's much more motivation him a lot. Also thank you very much for your compliment public area and pool facilities, we hope that you had a great experience during your stay and thanks for your plan to coming back. All kinds of any assistance to support our value guest, all of our team we are pleasure to support and arrange it to make sure our service reach above guest satisfaction. We hope to welcome you back should your travel brings you back to Phuket. Best regards, Thipchalita Siritaveerat (Tina) General Manager

6/10 Okay

Matthew

Travelled with partner
Liked: Cleanliness, staff & service
The service was excellent However the food definitely needs some work and the hotel is very expensive when compared to what is just down the street
Stayed 7 nights in Dec 2019
Response from Tina on Dec 28, 2019
Dear Matthew, Greetings from Baan Yin Dee Boutique Resort! Thank you for choosing us for your holiday destination and for the opportunity to serve you. We are pleased to know that you had an enjoyable stay and that you approved the Service reached your satisfaction. Many thanks for your sincerely reviews about all your comments about our resort and service of team member with a suggestion, especially about cost food will be improved. All kinds of any assistance to support our value guest, all of our team we are pleasure to support and arrange it to make sure our service reach above guest satisfaction. We hope to welcome you back should your travel brings you back to Phuket. Best regards, Thipchalita Siritaveerat (Tina) General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic boutique resort with amazing staff. Rooms are large and designed in Thai style with wood features and a deep bath to soak travel weariness away. Great pool and massage service. Delicious food in the restaurant. Situated away from the busy-ness of Patong but close enough to access the shops and all the fun Patong has to offer, and you get an amazing view!
Stayed 12 nights in Nov 2019
Response from Tina on Dec 9, 2019
Dear Anonymous, Greetings from Baan Yin Dee Boutique Resort! Thank you for choosing us for your holiday destination and for the opportunity to serve you. We are pleased to know that you had an enjoyable stay and that you approved the Service reached your satisfaction. Many thanks for your sincerely reviews about all your beautiful comments about our resort and service of team member with a suggestion. All kinds of any assistance to support our value guest, all of our team we are pleasure to support and arrange it to make sure our service reach above guest satisfaction. We hope to welcome you back should your travel brings you back to Phuket. Best regards, Thipchalita Siritaveerat (Tina) General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very pretty and the staff are lovely. It is a little further out of town, but that makes it a lot quieter. The grounds are well maintained. The room we had was large and spacious, though the floor boards in the bathroom seemed very creaky and i wondered if it disturbed the guests downstairs. Only down side was the beds are overly hard as were the pillows, i asked for some softer pillows, which came. I decided i would try and buy softer pillows like we have bcak home, they dont exist in Thailand, any where i looked, they have hard, or latex pillows which are firm anyway. Just not what we are used to. Shuttle bus was handy, but starts late and finishes early, longer times would be handy.
Stayed 7 nights in Nov 2019
Response from Lucky on Nov 23, 2019
Dear Anonymous, Greetings from Baan Yin Dee Boutique Resort! Thank you for choosing us for your holiday destination and for the opportunity to serve you. We are pleased to know that you had an enjoyable stay and that you approved the Service reached your satisfaction. Many thanks for your sincerely reviews about all your beautiful comments about our resort and service of team member with a suggestion. All kinds of any assistance to support our value guest, all of our team we are pleasure to support and arrange it to make sure our service reach above guest satisfaction. We hope to welcome you back should your travel brings you back to Phuket. Best regards, Tonglak Boonton (Lucky) Junior Operation Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel! The staff are really friendly and helpful, and the pool is amazing! We’ll definitely be back!
Stayed 2 nights in Oct 2019
Response from Lucky on Nov 21, 2019
Thank you very much for your good foodback. Hope to see you next time

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Tina on Oct 27, 2019
Greetings from Baan Yin Dee Boutique Resort! Thank you for choosing us for your holiday destination and for the opportunity to serve you. We are pleased to know that you had an enjoyable stay and that you approved the Service reached your satisfaction. Many thanks for your sincerely reviews about all your beautiful comments about our resort and service of team member with a suggestion. All kinds of any assistance to support our value guest, all of our team we are pleasure to support and arrange it to make sure our service reach above guest satisfaction. We hope to welcome you back should your travel brings you back to Phuket. Best regards, Thipchalita Siritaveerat (Tina) General Manager

10/10 Excellent

Duey, IL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small quiet resort with very friendly staff. They’re up on the hill and about 5 min drive from all the action.
Stayed 3 nights in Oct 2019
Response from Tina on Oct 24, 2019
Dear Duey, Greetings from Baan Yin Dee Boutique Resort! Thank you for choosing us for your holiday destination and for the opportunity to serve you. We are pleased to know that you had an enjoyable stay and that you approved the Service reached your satisfaction. Many thanks for your sincerely reviews about all your beautiful comments about our resort and service of team member with a suggestion. All kinds of any assistance to support our value guest, all of our team we are pleasure to support and arrange it to make sure our service reach above guest satisfaction. We hope to welcome you back should your travel brings you back to Phuket. Best regards, Thipchalita Siritaveerat (Tina) General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely and the view of the beach from our balcony was really nice
Stayed 7 nights in Aug 2019
Response from Tina on Sep 7, 2019
Dear Anonymous, Greetings from Baan Yin Dee Boutique Resort! Thank you for choosing us for your holiday destination and for the opportunity to serve you. We are pleased to know that you had an enjoyable stay and that you approved the Service reached your satisfaction. Many thanks for your sincerely reviews about all your beautiful comments about our resort and service of team member with a suggestion. All kinds of any assistance to support our value guest, all of our team we are pleasure to support and arrange it to make sure our service reach above guest satisfaction. We hope to welcome you back should your travel brings you back to Phuket. Best regards, Thipchalita Siritaveerat (Tina) General Manager

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Due fir a renovation
Room is too old and due for renovation.
Stayed 3 nights in Apr 2019
Response from Tina/General Manager on Jun 24, 2019
Thank you very much for your feedback and we are regret that we could not reach your satisfaction. Actually the resort has a daily maintenance and yearly plan for maintenance for a low season. Actually by now we do room by room for maintain it. For your next return, please let us know we can compliment with a room upgrading depend upon room availability

10/10 Excellent

Verified traveller

Stayed 5 nights in May 2019
Response from Tina/General Manager on Jun 24, 2019
Dear Value Guest, Thank you very much for your score , we are much more appreciate for your raise us to 5 score. Wish you have a great journey back to home.

4/10 Poor

P, New York

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Baan Yin Dee has a lot of potential, however the resort needs work on maintaining the grounds/rooms and the food is expensive. The staff at the resort were the one great thing about staying there. They were friendly and helpful. The facilities were a different thing. The pictures look great online, but that was not our experience when we visited. The rooms and hallways showed signs of neglect. The owners should consider first renovating the resort and maybe charging a little extra for rooms so they are able to properly maintain the property as it is obvious that they are cutting corners now. Unfortunately we ended up booking another place that was closer to town as we were disappointed with this resort. I think with more work, Baan Yin Dee can be something great, but the owner needs to invest the money to upkeep the property and renovate the rooms.
Stayed 7 nights in Jan 2019
Response from Nitty on Jan 30, 2019
Dear Sir,Madam Greetings from Baan Yin Dee Boutique Resort! Thank you for choosing us for your holiday destination and for the opportunity to serve you. We are sorry for a problem to make you unhappy on stay with us, And thank you very much for your approve for our apologize for our problem. We would like to take a chance from you for fix to do everything for make you happy on your holiday on next time stay with us. We promis with you for give you for very special for you. We are pleased to know that you had an enjoyable stay and that you approved the service reached your satisfaction. Many thanks for all your beautiful comments about our resort and service of team member. It will be most motivate us a lot. We hope to welcome you back should your travel brings you back to Phuket. Should you plan to visit us again, please allow us arrange the booking for you, some special offers are available for our returning guests as BEST RATE GUARANTEE . Best regards, Suwanit Suwanwong (Nitty) Junior Reservation Supervisor

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Baan Yin Dee has a lot of potential, however the resort needs work on maintaining the grounds/rooms and the food is expensive. The staff at the resort were the one great thing about staying there. They were very friendly and helpful. The facilities were a different thing. The pictures look great,
Stayed 7 nights in Jan 2019
Response from Nitty on Jan 30, 2019
Dear Sir,Madam Greetings from Baan Yin Dee Boutique Resort! Thank you for choosing us for your holiday destination and for the opportunity to serve you. We are sorry for a problem to make you unhappy on stay with us, And thank you very much for your approve for our apologize for our problem. We would like to take a chance from you for fix to do everything for make you happy on your holiday on next time stay with us. We promis with you for give you for very special for you. We are pleased to know that you had an enjoyable stay and that you approved the service reached your satisfaction. Many thanks for all your beautiful comments about our resort and service of team member. It will be most motivate us a lot. We hope to welcome you back should your travel brings you back to Phuket. Should you plan to visit us again, please allow us arrange the booking for you, some special offers are available for our returning guests as BEST RATE GUARANTEE . Best regards, Suwanit Suwanwong (Nitty) Junior Reservation Supervisor

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Nitty on Dec 17, 2018
Dear Sir/Madam, Greetings from Baan Yin Dee Boutique Resort! Thank you for choosing us for your holiday destination and for the opportunity to serve you. We are pleased to know that you had an enjoyable stay and that you approved the Service reached your satisfaction. Many thanks for all your beautiful comments about our resort and service of team member. It will be most motivate us a lot.. And thank you very much for your feedback for any point that nice to have from you. We will take all of as you point to be improved in the future. Finally we have to apologies for any inconvenience during your stayed . We hope to welcome you back should your travel brings you back to Phuket. Should you plan to visit us again, please allow us arrange the booking for you, some special offers are available for our returning guests as BEST RATE GUARANTEE . Best regards, Suwanit Suwanwong (Nitty) Junior Reservation Supervisor

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Baan Yin Dee is a beautiful quaint little resort up on the hill away from Patong Beach. The staff there is good and are helpful. Issues are that the bathroom in the rooms aren't as nice as advertised. The toilet is like one from a public restroom, the bathtub is uncomfortable and dirty, the shower is dirty as well with lots of water stains. The sheets felt sandy at all times even right after they were changed out. The breakfast is good though!
Stayed 3 nights in Nov 2018
Response from Nitty on Nov 27, 2018
Dear Sir/Madam Greetings from Baan Yin Dee Boutique Resort! Thank you for choosing us for your holiday destination and for the opportunity to serve you. We are sorry for very big problem to make you unhappy on stay with us, And thank you very much for your approve for our apologize for our big problem. We would like to take a chance from you for fix to do everything for make you happy on your holiday on next time stay with us. We promis with you for give you for very special for you. We are pleased to know that you had an enjoyable stay and that you approved the service reached your satisfaction. Many thanks for all your beautiful comments about our resort and service of team member. It will be most motivate us a lot. We hope to welcome you back should your travel brings you back to Phuket. Should you plan to visit us again, please allow us arrange the booking for you, some special offers are available for our returning guests as BEST RATE GUARANTEE . Best regards, Suwanit Suwanwong (Nitty) Junior Reservation Supervisor

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2018
Response from Nitty on Oct 30, 2018
Dear Sir/Madam, Greetings from Baan Yin Dee Boutique Resort! Thank you for choosing us for your holiday destination and for the opportunity to serve you. We are pleased to know that you had an enjoyable stay and that you approved the Service reached your satisfaction. Many thanks for all your beautiful comments about our resort and service of team member. It will be most motivate us a lot.. And thank you very much for your feedback for any point that nice to have from you. We will take all of as you point to be improved in the future. Finally we have to apologies for any inconvenience during your stayed . We hope to welcome you back should your travel brings you back to Phuket. Should you plan to visit us again, please allow us arrange the booking for you, some special offers are available for our returning guests as BEST RATE GUARANTEE . Best regards, Suwanit Suwanwong (Nitty) Junior Reservation Supervisor

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, always available and ready to help. The property was clean and quiet.
Stayed 6 nights in Sep 2018
Response from Nitty on Sep 18, 2018
Dear Sir/Madam, Greetings from Baan Yin Dee Boutique Resort! Thank you for choosing us for your holiday destination and for the opportunity to serve you. We are pleased to know that you had an enjoyable stay and that you approved the Service reached your satisfaction. Many thanks for all your beautiful comments about our resort and service of team member. It will be most motivate us a lot.. And thank you very much for your feedback for any point that nice to have from you. We will take all of as you point to be improved in the future. Finally we have to apologies for any inconvenience during your stayed . We hope to welcome you back should your travel brings you back to Phuket. Should you plan to visit us again, please allow us arrange the booking for you, some special offers are available for our returning guests as BEST RATE GUARANTEE . Best regards, Suwanit Suwanwong (Nitty) Junior Reservation Supervisor

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
- Mould all over the bathroom. - 80% of the staff does not speak English. - Cockroach die in front of the room and stay there for 2 days. - The staff clean the rooms in 5 minutes and some days does not clean at all. - The glasses and plates you bring in to the room can stay there for 4 days before being picked. - Advertise of transport to the town, the first one is at 12:00 pm. - Poor skills to solve problems, take complains... all with a nice smile but... they don’t understand at all... - the only attention was for know a what time do we check out. - Big beds and 2 pillows provided... all in bad conditions. - Don’t try to connect with wifi... you will be desaponnted 70% of the time...
Stayed 8 nights in Jul 2018
Response from Nitty on Aug 7, 2018
Dear Sir/Madam Greetings from Baan Yin Dee Boutique Resort! Thank you for choosing us for your holiday destination and for the opportunity to serve you. We are sorry for verry big problem to make you unhappy on stay with us, And thank you very much for your approve for our apologize for our big problem. We would like to take a chance from you for fix to do everything for make you happy on your holiday on next time stay with us. We promis with you for give you for very special for you. We are pleased to know that you had an enjoyable stay and that you approved the service reached your satisfaction. Many thanks for all your beautiful comments about our resort and service of team member. It will be most motivate us a lot. We hope to welcome you back should your travel brings you back to Phuket. Should you plan to visit us again, please allow us arrange the booking for you, some special offers are available for our returning guests as BEST RATE GUARANTEE . Best regards, Suwanit Suwanwong (Nitty) Junior Reservation Supervisor

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay but a bit far if no transport except rent a motorbike or follow the hotel shuttle bus time.
Stayed 2 nights in Jul 2018
Response from Nitty on Aug 7, 2018
Dear Sir/Madam, Greetings from Baan Yin Dee Boutique Resort! Thank you for choosing us for your holiday destination and for the opportunity to serve you. Thank you very much for your approve for our apologize for our hotel have far from patong city. But we have shuttle bus to patong city 4 time and return for 3 time/day for standby and our location on a top hill can see overlooking for patong beach view and good view of Andaman sea. Our expectation for our service we hape do everything for make for everyone happy on your holiday on period stay with us. We are pleased to know that you had an enjoyable stay and that you approved the service reached your satisfaction. Many thanks for all your beautiful comments about our resort and service of team member. It will be most motivate us a lot. We hope to welcome you back should your travel brings you back to Phuket. Should you plan to visit us again, please allow us arrange the booking for you, some special offers are available for our returning guests as BEST RATE GUARANTEE . Best regards, Suwanit Suwanwong (Nitty) Junior Reservation Supervisor

8/10 Good

Eric, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some Room too close to the road, traffic noise sometimes annoying
Stayed 4 nights in Jun 2018
Response from Nitty on Jul 24, 2018
Dear Eric, Greetings from Baan Yin Dee Boutique Resort! Thank you for choosing us for your holiday destination and for the opportunity to serve you. Thank you very much for your approve for our service. We are sorry for make you unhappy for the sound offect from car. Because same room of our hotel have location near the road. We are pleased to know that you had an enjoyable stay and that you approved the service reached your satisfaction. Many thanks for all your beautiful comments about our resort and service of team member. It will be most motivate us a lot. We hope to welcome you back should your travel brings you back to Phuket. Should you plan to visit us again, please allow us arrange the booking for you, some special offers are available for our returning guests as BEST RATE GUARANTEE . Best regards, Suwanit Suwanwong (Nitty) Junior Reservation Supervisor

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful Staff, great location. perfect location for a relaxing holliday
Stayed 3 nights in May 2018
Response from Nitty on Jul 24, 2018
Dear Sir/Madam, Greetings from Baan Yin Dee Boutique Resort! Thank you for choosing us for your holiday destination and for the opportunity to serve you. Thank you very much for your approve for our service. We are pleased to know that you had an enjoyable stay and that you approved the service reached your satisfaction. Many thanks for all your beautiful comments about our resort and service of team member. It will be most motivate us a lot. We hope to welcome you back should your travel brings you back to Phuket. Should you plan to visit us again, please allow us arrange the booking for you, some special offers are available for our returning guests as BEST RATE GUARANTEE . Best regards, Suwanit Suwanwong (Nitty) Junior Reservation Supervisor

8/10 Good

Melvyn Thobias

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel on the hill...Baan Yin Dee
The first visual impression was good. However you get dropped off along the main road. Check-in was smooth & efficient. The front office staff by the name of Fern was very helpful throughout my 4 night stay. The deluxe pool access room was large. Room lighting could be better though. The mattress is very firm...so much so that I got body ache from sleeping on it. The Breakfast package has an unusual way for you to decide your choice of noodles, rice or ham & bacon. It’s not very friendly as you can only select 3 or 1 of the items....plus you can only have 2 cups of coffee. There is a shuttle service but only to Patong Beach. The room is clean but there are lots of mosquitoes. The WiFi is terrible so don’t depend on it at all.
Response from Nitty on Oct 26, 2018
Dear Sir/Madam, Greetings from Baan Yin Dee Boutique Resort! Thank you for choosing us for your holiday destination and for the opportunity to serve you. We will do everything for make you happy on your holiday on period stay with us. We are pleased to know that you had an enjoyable stay and that you approved the service reached your satisfaction. Many thanks for all your beautiful comments about our resort and service of team member. It will be most motivate us a lot. We hope to welcome you back should your travel brings you back to Phuket. Should you plan to visit us again, please allow us arrange the booking for you, some special offers are available for our returning guests as BEST RATE GUARANTEE . Best regards, Suwanit Suwanwong (Nitty) Junior Reservation Supervisor

10/10 Excellent

Hei Tung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Nitty on Apr 24, 2018
Dear Hei Tung, Greetings from Baan Yin Dee Boutique Resort! Thank you for choosing us for your holiday destination and for the opportunity to serve you. Thank you very much for your approve for our apologize for our problem. We have checked it is not blood. But it is a stain of some rubber. We will do everything for make you happy on your holiday on period stay with us. We are pleased to know that you had an enjoyable stay and that you approved the service reached your satisfaction. Many thanks for all your beautiful comments about our resort and service of team member. It will be most motivate us a lot. We hope to welcome you back should your travel brings you back to Phuket. Should you plan to visit us again, please allow us arrange the booking for you, some special offers are available for our returning guests as BEST RATE GUARANTEE . Best regards, Suwanit Suwanwong (Nitty) Junior Reservation Supervisor

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax and Refresh!
We found our stay at Baan Yin Dee relaxing and a total treat. We had poolside rooms which made it extremely convenient. The service was great. It was great to get out of the hot and stuffy city. The resort was a nice comfortable size. The free breakfast was fine, simple and satisfying. We ate at the resort everyday. The menu was limited but good.
Response from Nitty on Apr 3, 2018
Dear Sir/Madam, Greetings from Baan Yin Dee Boutique Resort! Thank you for choosing us for your holiday destination and for the opportunity to serve you. We will do everything for make you happy on your holiday on period stay with us. We are pleased to know that you had an enjoyable stay and that you approved the service reached your satisfaction. Many thanks for all your beautiful comments about our resort and service of team member. It will be most motivate us a lot. We hope to welcome you back should your travel brings you back to Phuket. Should you plan to visit us again, please allow us arrange the booking for you, some special offers are available for our returning guests as BEST RATE GUARANTEE . Best regards, Suwanit Suwanwong (Nitty) Junior Reservation Supervisor

2/10 Terrible

Neal

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Too many lies, not well managed.
Booked room was not available when we arrived. They claimed to give us an "upgrade". This was a lie. The upgrade was only a couple of metres from a busy road with large trucks going past DAY and NIGHT and we could not sleep.. We complained and were given another room the following day. On check out, the hotel tried to charge us for breakfast when we had the reservation including breakfast. They then charged us for a bottle of water which we did not use.
Response from Nitty on Apr 3, 2018
Dear Neal Greetings from Baan Yin Dee Boutique Resort! Thank you for choosing us for your holiday destination and for the opportunity to serve you. We are pleased to know that you had an enjoyable stay and that you approved the Service reached your satisfaction. Many thanks for all your beautiful comments about our resort and service of team member. It will be most motivate us a lot. Firstly we are sorry for you not inconvenience during you staye. You have booking for Deluxe Sae View with breakfast period 15-17/03/18 for 2 nights and we setup the room as per booking. But when the guest check in they don't like the room and tell our staff. Our staff tell them we don't have the room available today and please stay on that room for one night first and we can move to another room on tomorrow, And on 16/03/18 we already upgrade to move to the room presidential suite room for best one room and hight price of hotel,And the guest already sign and approve for upgrand. We very hight for offer for you. And you promise us for not complain us. We accept for upgrade. We hope to welcome you back should your travel brings you back to Phuket. Should you plan to visit us again, please allow us arrange the booking for you, some special offers are available for our returning guests as BEST RATE GUARANTEE . Best regards, Suwanit Suwanwong (Nitty) Junior Reservation Supervisor

10/10 Excellent

Paul, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful resort
We had wonderful stay at Baan Yin, staff were wonderful and food excellent. Well worth the money and I would recommend this resort to anyone travelling to Patong.
Stayed 3 nights in Feb 2018
Response from Nitty on Mar 19, 2018
Dear Paul Greetings from Baan Yin Dee Boutique Resort! Thank you for choosing us for your holiday destination and for the opportunity to serve you. We are pleased to know that you had an enjoyable stay and that you approved the Service reached your satisfaction. Many thanks for all your beautiful comments about our resort and service of team member. It will be most motivate us a lot. We hope to welcome you back should your travel brings you back to Phuket. Should you plan to visit us again, please allow us arrange the booking for you, some special offers are available for our returning guests as BEST RATE GUARANTEE . Best regards, Suwanit Suwanwong (Nitty) Junior Reservation Supervisor

4/10 Poor

GORDON KEE KEONG

Disliked: Property conditions & facilities
Old Property Needs Upgrading
Property was old and need upgrading. Location was on a hill. away from everything. Good for retired Europeans who just want to laze by the small pool. Our room toilet had a flushing problem. After that the air con started to leak. Wasted one hour waiting for the engineer to drain and clean the aircon. We left for dinner and when we returned around midnight, the floor was totally wet as the air con had leaked again. At midnight, we had to change room.
Stayed 2 nights in Mar 2018
Response from nitty on Mar 15, 2018
Dear Gordon Kee Keong, Greetings from Baan Yin Dee Boutique Resort! Thank you for choosing us for your holiday destination and for the opportunity to serve you. We are pleased to know that you had an enjoyable stay and that you approved the Service reached your satisfaction. Many thanks for all your beautiful comments about our resort and service of team member. We are sorry for uncomfortable about the problem, But we will report and fix with company of our proplem, For toilet and air con have leaked. We have to fix already and for improvement on your comments are value. Refer to your comment about hotel getting older , our maintenance have a yearly plan to repaint. However we will inform our team members to close in touch to talk with our guest daily to make sure during their stay all service reach their satisfaction. We hope to welcome you back should your travel brings you back to Phuket. Should you plan to visit us again, please allow us arrange the booking for you, some special offers are available for our returning guests as BEST RATE GUARANTEE . Please contact us at reservations@baanyindee.com.

4/10 Poor

Melissa

Disliked: Cleanliness, property conditions & facilities, room comfort
Pictures are deceiving
This place looked great online and reviews was great but was so disappointed when we arrived. In need of some serious upgrades. The ceiling was leaking, hole in the floor, patio door seal was hanging and lighting was horrible. At breakfast I saw tiny roaches crawling out the toaster. It was a nightmare
Stayed 6 nights in Feb 2018
Response from nitty on Mar 19, 2018
Dear Melissa Greetings from Baan Yin Dee Boutique Resort! Thank you for choosing us for your holiday destination and for the opportunity to serve you. We are pleased to know that you had an enjoyable stay and that you approved the Service reached your satisfaction. Many thanks for all your beautiful comments about our resort and service of team member. It will be most motivate us a lot. We are sorry for you not inconvenience during you stayed for our leaking and for the lightting. Kindly pleased your approve for our apologize for our problem. We will take all of as you point to be improved in the future. Finally we have to apologies for any inconvenience during your stayed. We hope to welcome you back should your travel brings you back to Phuket. Should you plan to visit us again, please allow us arrange the booking for you, some special offers are available for our returning guests as BEST RATE GUARANTEE . Best regards, Suwanit Suwanwong (Nitty) Junior Reservation Supervisor

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
blood on the light switch lol
literally
Stayed 3 nights in Feb 2018
Response from nitty on Mar 13, 2018
Dear Sir, Greetings from Baan Yin Dee Boutique Resort! Thank you for choosing us for your holiday destination and for the opportunity to serve you. Thank you very much for your approve for our apologize for our problem. We have checked it is not blood. But it is a stain of some rubber. We will do everything for make you happy on your holiday on period stay with us. We are pleased to know that you had an enjoyable stay and that you approved the service reached your satisfaction. Many thanks for all your beautiful comments about our resort and service of team member. It will be most motivate us a lot. We hope to welcome you back should your travel brings you back to Phuket. Should you plan to visit us again, please allow us arrange the booking for you, some special offers are available for our returning guests as BEST RATE GUARANTEE . Best regards, Suwanit Suwanwong (Nitty) Junior Reservation Supervisor

8/10 Good

Lewis, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
peaceful escape from Patong
The hotel has a beautiful layout and the rooms are spacious and comfortable. Very relaxing to sit out by the pools and a nice escape from the craziness of Patong. The water in the showers sometimes struggled to get hot water. You have to play the with faucet to make it work. The restaurant is also expensive, but the food is decent. Overall it was an enjoyable stay.
Stayed 2 nights in Jan 2018
Response from nitty on Jan 30, 2018
Dear Lewis, Greetings from Baan Yin Dee Boutique Resort! Thank you for choosing us for your holiday destination and for the opportunity to serve you. We are pleased to know that you had an enjoyable stay and that you approved the Service reached your satisfaction. Many thanks for all your beautiful comments about our resort and service of team member. For improvement on your comments are value. We are pleased to Thanks for your feedback. First of all we are apologize for any inconvenience to cuase you were distisfaction for hot water we already fix it. And for the price of food we already have to revised for special price for food with special discount 10 % And for good comment we will inform our team members to close in touch to talk with our guest daily to make sure during their stay all service reach their satisfaction. We hope to welcome you back should your travel brings you back to Phuket. Should you plan to visit us again, please allow us arrange the booking for you, some special offers are available for our returning guests as BEST RATE GUARANTEE . Please contact us. Best regards, Ms.Suwanit (Nitty)