3 bars/lounges, lobby lounge

Reviews of Andaman Beach Suites Hotel

4 out of 5
Andaman Beach Suites Hotel
60/12 Rat-Uthit Song Roi Pee Road, Patong, Phuket

Reviews

8.0

Very good

Rating 10 - Excellent. 85 out of 225 reviews" "
Rating 8 - Good. 78 out of 225 reviews" "
Rating 6 - Okay. 32 out of 225 reviews" "
Rating 4 - Poor. 18 out of 225 reviews" "
Rating 2 - Terrible. 12 out of 225 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024

6/10 Okay

Dimitri

Liked: Cleanliness, staff & service, amenities
Big property with big rooms but its obviously old as hell. They need to put some coin into it and give it a refurbishment. Its in a decent position and walkable to bangla road. 2 pools that were decent and lots of space away from other people to sit and chill. Did buffet one morning. Was okay.
Stayed 5 nights in Jan 2024
Response from absh on Mar 4, 2024
We are doing our best to modernize our hotel, as a 30+ years old hotel, we pride on improving our rooms, facilities and services Thank you for your feedback.

4/10 Poor

AHMAD, HOMER GLEN

Stayed 7 nights in Jan 2024
Response from absh on Mar 4, 2024
Thank you and hope to see you again soon. Tell us what we can improve more.

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Dec 2023

10/10 Excellent

Cara

Travelled with family
Was a great spot to stay, close to everything. Staff were lovely, food was good. The beds were a little hard and took some getting use too but I would stay again.
Stayed 12 nights in Aug 2023
Response from absh on Oct 10, 2023
Thank you for your candid feedback regarding your visit to ‘Andaman Beach Suites Hotel, Patong BeachYour compliments come as a welcome endorsement of the quality of our resort as a great motivator to all of us to strive harder and continue to better our services.We look forward to welcoming you again soon at Andaman Beach Suites Hotel, Patong Beach with our friendly smiles and Thai Hospitality.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The Staff at the Andaman were amazing - especially the food & beverage team. Resort was in a great location being close enough to all facilities and far enough away to be quiet. Overall, had a great stay :)
Stayed 8 nights in Aug 2023
Response from absh on Oct 10, 2023
Thank you for your candid feedback regarding your visit to ‘Andaman Beach Suites Hotel, Patong BeachYour compliments come as a welcome endorsement of the quality of our resort as a great motivator to all of us to strive harder and continue to better our services.We look forward to welcoming you again soon at Andaman Beach Suites Hotel, Patong Beach with our friendly smiles and Thai Hospitality.

10/10 Excellent

Leeanne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were absolutely amazing here and we if we come back to Patong we will definitely stay here again!
Stayed 8 nights in Aug 2023
Response from absh on Oct 10, 2023
Thank you for your candid feedback regarding your visit to ‘Andaman Beach Suites Hotel, Patong BeachYour compliments come as a welcome endorsement of the quality of our resort as a great motivator to all of us to strive harder and continue to better our services.We look forward to welcoming you again soon at Andaman Beach Suites Hotel, Patong Beach with our friendly smiles and Thai Hospitality.

10/10 Excellent

MIRIANE MARIA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have been to the Andaman Beach Suites Hotel for 6 years, that says all. It is the best hotel in Panton Beach. It is located in a quiet close road and near to all the amenities. The staffs are very friendly and helpful. It has all the facilities you need while on holiday. We love to stay there for much longer. Excellent place to stay on our holiday.
Stayed 14 nights in Apr 2023
Response from ABSH on May 15, 2023
Thank you and we hope to see you again soon.

10/10 Excellent

LORENZO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 2nd time here in 5 years. Lovely hotel, the staff are so friendly and accommodating. The only criticism I have is the condition of the balcony, which could have been cleaned and maintained a bit better. The food was also a bit better 5 years ago. Other than this I enjoyed my stay once again. Will come back if I’m in Patong again.
Stayed 9 nights in Apr 2023
Response from ABSH on May 10, 2023
Thank you so much and we hope to see you again soon.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, great view. Would definitely stay again
Stayed 7 nights in Apr 2023
Response from ABSH on Apr 28, 2023
Thank you for your feedback and we hope to see you again soon.

8/10 Good

Bjarne

Stayed 7 nights in Apr 2023
Response from ABSH on Apr 25, 2023
Thank you and we would love to see you again soonest.

10/10 Excellent

Allan, Athol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the hotel was amazing. Large comfortable rooms.The amenities where wonderful. Huge pools, great gym, breathtaking views, super clean and courteous staff. Definitely would stay there again.
Stayed 4 nights in Apr 2023
Response from ABSH on Apr 11, 2023
Thank you so much for your positive feedback and we are glad to know that you enjoyed your stay with us and we are looking forward to see you again soon.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family suite was spacious with a balcony and view of the ocean. The property has beach access to Patong Beach about a 7 minute walk. Walking distance to Bangla Road which feels like another world full of bars and night market which offered so much amazing seafood and food. It is also close to pharmacies, many massage places, shops and transportation. It is close to where the action is but very quiet. Our family recommends this property
Stayed 3 nights in Apr 2023
Response from ABSH on Apr 10, 2023
Thank you for your positive reviews and recommendations. We hope to see you and your family again soon.

2/10 Terrible

Scott

Stayed 2 nights in Mar 2023
Response from ABSH on Mar 30, 2023
Thank you and see soon again.

4/10 Poor

aatif

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Great location and views from the room. Some staff were friendly while others not so much, including front desk staff. Hotel rooms are in serious need of updates. First room we had, the a/c unit was very loud (sounded like a jet engine) so we called to complain and to their credit they sent a technician right away to come fix it. He did his best but it only resulted in a minor improvement. We asked to be moved to another room, which they did. Our fridge stopped working the next morning (which they fixed promptly), both our shower and sink did not drain properly, there were cracks in the tiles and the dents in the floor, there was very ugly caulking around the tiles in the bathroom, the pillows were almost paper thin, rhe bathroom looked dirty (streak marks on the counters and mirror) and the list goes on. I feel like some of the staff is trying their best to make it work, but managment needs to invest some funds into refreshing the rooms. Also there could be better customer service from some front desk staff. One evening I called down to request toilet paper and after waiting over 20 min, i went down to the front desk to ask if i could get a roll and she rudely told me to go back to my room and wait....even though there were 3 staff just standing around chatting. While i was waiting for the elevator, one of the staff came and gave me a roll. With such a great location, it could be a great hotel....but for now i would recommend spending a bit more and staying somewhere else.
Stayed 3 nights in Mar 2023
Response from ABSH on Mar 21, 2023
We apologize and we are looking into the situation and do the best to fix the issues. Hope to see you again.

8/10 Good

Nick

Liked: Cleanliness, amenities, property conditions & facilities
My stay was amazing. The facilities are superb. My room got upgraded to a pool deluxe room with balcony. The staff were friendly and very accommodating. The gym was massive and had great equipment. The three pools was immaculate. The buffet breakfast comes free with the room which is great. Short walk to Bangla strip. Laundry facilities for 1kg is 100bht which is cheap and also close to restaurants and quiet bars. The hotel was quiet. I recommend this hotel for families and couples. If you are a single person this wouldn’t be ideal as can be very quiet and uneventful.
Stayed 7 nights in Mar 2023
Response from ABSH on Mar 21, 2023
Thank you so much for the feedback and we are looking forward to see you again soon.

10/10 Excellent

steve

Stayed 6 nights in Mar 2023
Response from ABSH on Mar 30, 2023
Thank you and see soon again.

4/10 Poor

Ankur

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Good hotel, bad service
Stayed 3 nights in Feb 2023
Response from ABSH on Mar 1, 2023
We will do the best to make our service better. Hope to see you again.

10/10 Excellent

Tapan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property is excellent. It is very near to the Bangla Road (most happening place), yet on a quite street. The staff was very friendly and helpful. Our flight was late in the afternoon and we had to leave the room by midday, as they were full. However, they provided us with a room later in the afternoon (after we came back from shopping etc.) where we could shower and change before leaving for the airport. Thanks
Stayed 3 nights in Feb 2023
Response from ABSH on Feb 20, 2023
Thank you for a positive feedback and we are looking forward to see you again soon.

8/10 Good

Anton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Komme gerne wieder
Gutes Hotel, sauber, freundliches Personal. Alles gut.
Stayed 5 nights in Jan 2023
Response from ABSH on Jan 18, 2023
Thank you so much and we are looking forward for your next visit here at Andaman Beach Suites Hotel.

10/10 Excellent

René

Stayed 3 nights in Jan 2023
Response from ABSH on Jan 16, 2023
Thank you and see you again soon.

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great location in one of the nicest area of Patong, amazing pool, clean large rooms, good breakfast and friendly staff. Highly recommend
Stayed 8 nights in Jan 2023
Response from ABSH on Jan 16, 2023
Thank you and see you again soon.

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from ABSH on Jan 5, 2023
Thank for your high score review. Hope to see you again.

10/10 Excellent

yossi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2022
Response from ABSH on Jan 5, 2023
Thank for your high score review. Hope to see you again.

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022
Response from ABSH on Nov 16, 2022
Thank you for your perfect review and we are looking forward to see you again soon.

10/10 Excellent

Sidney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, rooms are clean and a good size, facilities are very good.
Stayed 6 nights in Sep 2022
Response from ABSH on Nov 4, 2022
Thank you and we are looking forward to seeing you again.

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous location with amazing views, go to the rooftop at sunset
Stayed 2 nights in Aug 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from ABSH on Feb 23, 2020
Thank you.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good, clean, excellent location, good ocean view room
Stayed 4 nights in Feb 2020
Response from ABSH on Feb 19, 2020
Thank you.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Pros - the view was spectacular from our room. Loved the sky bar. Room was good size plenty of room. Staff were very friendly. Cons - mould in the bathroom other than that the room was very clean.
Stayed 6 nights in Feb 2020
Response from ABSH on Feb 12, 2020
Thank you.

10/10 Excellent

Verified traveller

Stayed 7 nights in Jan 2020
Response from ABSH on Feb 10, 2020
Thank you.

8/10 Good

Seashell, Singapore

Travelled with family
Liked: Cleanliness, staff & service
Center location at Patong beach. Property abit rundown.
Stayed 4 nights in Jan 2020
Response from ABSH on Jan 30, 2020
Thank you.

8/10 Good

Fanny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is great. Short walk to the beach. Service is good. Bar on 19th floor is a must to visit to watch sunset. It was beautiful. However, the bathroom is dated and the room smell damp. But once the AC is on, the mildew smell dissipated gradually.
Stayed 3 nights in Jan 2020
Response from ABSH on Jan 28, 2020
Thank you for your review.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet spot smack in the middle of bustling Patong beach. Short walk to bars, restaurants and the beach. Fantastic breakfast! We stayed for 5-6 days and really enjoyed our time. The rooftop bar pours very weak drinks, I observed them fill up a graduated shot glass half way twice which does not equal a typical 1.5 oz portion of liquor. And is probably more like .75 oz. I find this to be the equivalent of stealing from the customer even if they just don’t realize. The live entertainment on the rooftop was unbearable, an older gentleman playing an electric piano and a lady singing and dancing, together they played terrible covers of old abba songs and butchered Céline Dion songs. We laughed it off until they returned for New Year’s Eve and caused us to flee the hotel to maintain sanity. Overall great experience but they would be wise to update the decor of the rooftop, hire a kid with a laptop to DJ current music and have someone teach the staff how to make a proper drink.
Stayed 5 nights in Dec 2019
Response from ABSH on Jan 14, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from ABSH on Jan 6, 2020
Thank you.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 4 nights in Dec 2019
Response from ABSH on Jan 6, 2020
Thank you.

10/10 Excellent

Margie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic choice for our vacation
Hotel was excellent, great location, wonderful breakfast Buffett, beautiful pool and everything you would want for a holiday stay.
Stayed 3 nights in Dec 2019
Response from ABSH on Dec 24, 2019
Thank you for your wonderful review. Really appreciate it. Hope to see you again soon.

6/10 Okay

Wai Fan

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked twin bed room and specially remind in the remark but still got a double bed room when we arrived at mid night. We were very disappointed & be careful that city view rooms are in another building not same but we were tired just wana sleep immediately so we paid extra to upgraded to seaview room. The seaview room is spacious with nice view but the toilet seat is smaller than the toilet n look in yellow... the house keeper did not clean the hairs in bathroom, did not refill shower gel/shampoo/toilet paper & we need to requested. The staff here are very nice, some dishes of breakfast changed everyday, around 15 mins walk to Patong Beach Night Walking Street, hv nice restaurants around n 7 11/ family mart. Overall,
Stayed 3 nights in Dec 2019
Response from ABSH on Dec 18, 2019
Thank you for your review. Apology for the inconvenience.

4/10 Poor

Karina, Seattle

Travelled with partner
Disliked: Staff & service, amenities
The location of this property is great. The staff is friendly but don’t really understand English. They only give you one key card and that key card must be in the room for the lights and AC to function. So if you decided to leave a camera or phone charging you could only do that if the key was inserted in the room. Meaning you have to be in the room. They gave us a “3day” Wifi Pass even though we were staying for 6 days. After the 3rd day we had to call them and get a new password and then the connection was continuously dropping. The breakfast was just mehh. Very basic Would not stay here again.
Stayed 6 nights in Dec 2019
Response from ABSH on Dec 18, 2019
Thank you for your review. Apology for the inconvenience.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are extremely nice. They really try to assist in every single way!
Stayed 2 nights in Nov 2019
Response from Richard on Nov 20, 2019
Thank you for staying with us.

2/10 Terrible

adrienne

Disliked: Staff & service, property conditions & facilities
Deceptive Advertising
The trip started with deceptive advertising. I booked on hotels.com and the building that is advertised is not the building they put us in. We were put in an annex above a massage parlor next to the main hotel and where mold was visible on the curtains. The annex had a tiny pool on the rooftop compared to the huge lap pool, kids pool, and infinty pool at the main hotel. We had to pay an extra 600Bhat per night to stay in the main hotel. The front desk personnel were less than friendly and seemed to be bothered when stopped by to ask questions while they just stood around chatting amongst themselves. The room in the main building was okay except for the glass enclosed bathroom that didn't allow for privacy. The entire bathroom was enclosed in shower glass material. I don't know who thought that was a good idea. The fitness room had a very inappropriate photo of scantily clad women on the wall and the equipment was poorly maintained. The area around the hotel was rife with people constantly trying to get you to buy something. It was quite disappointing overall.
Stayed 4 nights in Oct 2019
Response from Richard / Assistant Sales Manager on Oct 18, 2019
Dear Adrienne, On behalf of Andaman Beach Suites Hotel, we were sorry to hear of the problems you experienced during your recent stay at our hotel. We pride ourselves on the standard of our service. The management attends seriously on this issue. Please be ensured that this type of situation will never happen again. I would like to thank you for bringing this to our attention. It will help us improve our operations and services. Upon checking on Hotels.com, all photos were updated, including the room that you booked. Superior City View Room, the building of that room category is shown in Hotels.com. Thank you. Yours sincerely, Andaman Beach Suites Hotel, Management

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in Sep 2019
Response from Richard on Sep 19, 2019
Hello. Thank you for your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness
The only thing I didn’t like but only a minor thing, the music they played around the pool are in my opinion was to heavy, surely when you are laying around the pool you want relaxing music. But that is not picking.overall I love this hotel, it is my second stay here and I will be going again.
Stayed 13 nights in Sep 2019
Response from Richard / Assistant Sales Manager on Sep 18, 2019
Thank you for staying with us and thank you for your review. We will take your comment into consideration to minimize the volume of our music in pool area. Looking forward to have you here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Richard on Sep 18, 2019
Thank you.

6/10 Okay

vicky

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Friendly staff, 2 star hotel at best
Great facade, our 1st room awesome view but constant jackhammering was intolerable so sfter some debate staff offered us upgrade to ‘deluxe suite’ - room is large, huge bed hard as a rock! Nice view but room is badly maintained - I will attach photos. Rain entered our room even though sliding door was closed/locked. Side sliding door has been (badly) sealed with duct tape so the door rattled all night during high winds. No drain in bathroom floor so ended up using all our towels to mop up overflow from the bath. Crockery/glassware missing from cupboards. Seriously not 4* accommodation. Breakfast was ok, good variety of hot and cold. Staff well presented and helpful. Hotel close to beach, markets, pubs, Bangla Road and other attractions. All up though we are just a little disappointed in our stay. screen and bathroom door filthy, built up dirt in sliding door tracks, I could go on. I’ve read through other reviews and find myself doubting their authenticity. If considering a stay ask to inspect a room first.
Build up of dirt in door track
Duct tape sealing sliding door
More duct tape
Stayed 3 nights in Sep 2019
Response from Richard on Sep 18, 2019
Hi Vicky, thank you for staying with us. We are closely looking into this matter and will make some changes. Looking forward to have you here again.

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Richard on Sep 18, 2019
Thank you.

10/10 Excellent

yee yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price , worth it .
We stayed 4 night here . Room is pretty big with a huge balcony . We lived in a third floor with sea view but couldn’t rely see the view very clearly . Staffs there are nice . Especially a staff who run in swimming pool bar called boii . Breakfast is ok very simple not many choice but taste good tho . Walk only less then 5 mins to go to beach . To Bangla street gotta spend 15- 20 mins walk . 5 mins walk to family mart n 7-11 very convenient. Overall everything is awesome .
Stayed 4 nights in Aug 2019
Response from Ying on Sep 3, 2019
It was certainly our pleasure to assist you and we are pleased to hear that you had some good experience during with us. I wish you always be healthy and we are very hopeful that on your next stay visiting Phuket, Andaman Beach Suites Hotel will be the primary choice of your mind.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only high rise building in Patong giving a one time free entrance to Sky Lounge to enjoy the seaview with your loveone with somebody playing acoustic right beside and that is awesome and sweet.
Stayed 3 nights in Aug 2019
Response from Richard on Sep 18, 2019
Thank you. Hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2019
Response from Richard on Sep 18, 2019
Thank you.