View from room

Reviews of Am Surin Place

3 out of 5
Am Surin Place
51/8 Moo 3, Surin Beach Soi 6 (Nakoh), Choeng Thale, Phuket

Reviews

7.8

Good

Rating 10 - Excellent. 38 out of 138 reviews" "
Rating 8 - Good. 59 out of 138 reviews" "
Rating 6 - Okay. 26 out of 138 reviews" "
Rating 4 - Poor. 7 out of 138 reviews" "
Rating 2 - Terrible. 8 out of 138 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Tan on Feb 7, 2024
Dear Mr. AndrewGreetings from Am Surin PlaceThank your for your stay with us we appreciate with your feedback.Hope to see you again in the next further.Best regardsAm Surin Place

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Good size room and kept spotlessly clean. Friendly helpful staff.
Stayed 5 nights in Nov 2023
Response from Tan on Nov 24, 2023
Dear Michael Greeting from Am Surin Place Thank you for your review .We appreciate you feedback Best regards

4/10 Poor

Denise

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Jul 2023
Response from Suladda on Aug 7, 2023
Dear DeniseThank you for your stay with.And apologize for any inconvenience of your stay too.Best regards

6/10 Okay

Dietmar

Our stay - May 2023
Not bad but a little underwhelmed. Yes cost was low but place was a bit run down. Room a bit run down. Needs some TLC. In fact, it needs a new sign at top of the driveway. Hard to find the small laneway to the hotel.
Stayed 2 nights in May 2023
Response from Suladda on May 26, 2023
Dear Dietmarthanks for the comment We will take your comments to improve further and apologize for the inconvenience of staying with the hotel as well.Best regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location close to the beach and shops very nice staff and great breakfasts would definitely recommend and go back
Stayed 20 nights in Nov 2019
Response from Tan on Dec 1, 2019
Greetings from Am Surin Place Thank you for stay with us. We appreciate your feedback. Warmest regards

10/10 Excellent

Krim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 26 nights in Jun 2019
Response from Tan on Jul 7, 2019
Greetings from Am Surin place Thank you for staying with us. We appreciate your review. We hope you return guest again in the further Must appreciate and thank you very much. Warmest regards

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, handy to the beach
This was the first time staying at the AM Surin Place, I like the area, you are close to the beach and it is not too touristy. It is a clean budget hotel and personally I think it is value for money. My room had the pool right outside the door. I plan on staying there again in a few weeks time. I'm sure that the rooms in the upper floors have better views, but again I liked having access to the pool from my room. The day I left the elevators were out of order which was slightly inconvenient, but I usually used the stairs every day.
Stayed 7 nights in May 2019
Response from tan on Jun 10, 2019
Greetings from Am Surin Place Thank you for staying with us. We appreciate your feedback. and apologize from incontinent of elevators on periled of your stay at hotel. Hope your are returned guest at our hotel again. Warmest regards

8/10 Good

brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to surin beach
It is fine place to stay good location room good size,just the elevator wasn't working
Stayed 1 night in May 2019
Response from Tan on Jun 5, 2019
Greetings from Am Surin Place Thank you for your staying with us. We appreciate your feedback .apologize for elevator didn't work .Hotel waiting for new machine for few days because have to order . Warmest regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful, location is great and hotel is clean and tidy.
Stayed 7 nights in May 2019
Response from Tan on May 22, 2019
Greetings Thank you for your staying with us. We appreciate your review .Hope you are returned guest again. Best regards

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
were only there for 2 nights, had poolaccess however full view in to our room wich was the only downside. Worth the price we paid
Stayed 2 nights in May 2019
Response from Tan on May 8, 2019
Greeting Thank you staying with us and thank you for your review. Best regard

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was big and the hotel was better than I thought would be.
Stayed 3 nights in Mar 2019
Response from Tan on Mar 30, 2019
Greetings Thank you for staying with us. We appreciate your review. Best Regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the proximity to the beaches and the friendliness. They don’t sell any alcohol anywhere in the property though!
Stayed 1 night in Mar 2019
Response from Axe on Mar 17, 2019
Thank you for your feedback to us

2/10 Terrible

C

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid dirty
Avoid this hotel looks nothing like photos. Hotels.com refusing to take responsibility. Hotel is so dirty and so many broken things. And they have lost of charges if you break anything there is nothing to be broken as already broken
Stayed 1 night in Mar 2019
Response from tan on Mar 23, 2019
Greetings Thank for staying with us. Apologize for all inconvenient. Kind regards

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Rooms where clean and okay for a hotel in that price grade. Nice addition was that it was possible to see from pool to room's bath room/shower if curtains weren't closed :) Some could tell hotell stuff that smiling doesn't cost anything.
Stayed 4 nights in Feb 2019
Response from Axe on Feb 19, 2019
Thank you for your feedback and must apologize if have something made you has unhappy.

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic value for money!
Great service, delicious breakfasts, nice pool, perfect location. Very clean and comfortable room. 5 minutes walk from the beach, shops and restaurants. They've got the comedy channel. :D
Stayed 3 nights in Dec 2018
Response from Axe on Dec 29, 2018
Thank you very much for trust and our hotel for stay. We're appreciate your feedback and hope next time, you will choose our hotel stay again. Thanks a lot.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I’m extremely happy with the state at this property. My only complaint would be the lack of warm enough water for showers. On one occasion there was no warm water at all, and others it takes a number of minutes for the water running to warm up enough. Also the water pressure leaves something to be desired. Having said that I’m also aware that I am a westerner who might be used to much better facilities than what are available in a place like this.
Stayed 3 nights in Nov 2018
Response from Tan on Nov 21, 2018
Greeting Thank you for your staying with us. We appreciate your feed back. Kind regards

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Good hotel clean, good location, good price.
Stayed 1 night in Aug 2018
Response from Tan on Sep 5, 2018
Greeting Thank you for your staying with us. We appreciate your feedback. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Tan on Aug 10, 2018
Dear value guest. Thank you for your staying with us.We appreciate your reviews.

10/10 Excellent

Victoria, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent option!
Spacious and beautiful room. Staff very helpful and very close to Surin Beach. The hotel provided free towels and beach mats and had 10% discount with Audy Restaurant (also close to the hotel). There is also a parking space if you rent a bike and a pool on 2nd floor.
Stayed 7 nights in Apr 2018
Response from tan on Apr 23, 2018
Dear Victoria Thanks for staying with us. We appreciate your feedback! Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very nice hotel everything beautiful. Ac works beautifully. 2 minutes to beach. Only small issue I had was no hot water in the shower. No big deal but overall great place
Stayed 1 night in Apr 2018
Response from tan on Apr 13, 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Alex, London, UK

Liked: Staff & service
Basic hotel
Basic hotel best suited for travelling around, and probably only best for a few nights stay, doesn’t have a bar or restaurant, only breakfast which is very good by the way, both and bananas pancakes or English breakfast! But water pressure is very low (4th floor) and there is no hot water. The hotel is close to the Surin beach (but will be stairs), supermarket, but bear in mind Surin is a very very quiet place. Hotel staff is friendly but poor English. There is wi-fi, taxi service, good massage salon nearby and one of the best beaches. There are no public toilets/showers and changing facilities at the beach
Stayed 13 nights in Mar 2018
Response from tan on Apr 13, 2018
Thanks for staying with us. We appreciate your feedbackand sorry for unconvenent for your stay with us.

2/10 Terrible

Garry, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lost my deposit 20,000 baht
Ii dealt with Pillip he asked me to send 50% deposit so I sent 20,000 baht when I got to the hotel pillip no longer worked there they could not find my money would not look at there bank statements for the dates transferred even though I had many emails from them , I rang my bank in Australia to get proof I paid , then I cancelled my booking and got a refund , I had to do all the work to get the proof they did nothing , I wasted 2 days of my holiday to do this . They said they had no emails even though I saved mine and showed the emails to reception , even had confirmation from pillip confirming a prompt payment , very poor management and very poorly run by re eption sfaff
Stayed 9 nights in Apr 2018
Response from RSVT on Apr 13, 2018
Dear Mr. Garry So apologize for you stay with us unconvenent. hotel already return deposit money back to you .we not understand why you still write you lost money deposit 20,000 THB . It not fair for hotel. and we waiting you to cancell your booking on next period but you not do any thing .hotel still keep room for you. we lost other booking also. Regards

10/10 Excellent

Hollie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel a short walk from the beach. Rooms were nice and clean, good shower and having a balcony is a nice touch. Lovely pool area. The receptionist was amazing - super helpful in giving us advice on where to go.
Response from tan on Mar 31, 2018
Dear Hollie Greeting. Thank you very much for your feedback. We work very hard make convenient for everyone stay with us happy. hope you enjoy with your stay with us.

6/10 Okay

A

Liked: Staff & service, room comfort
Close to beach but could be cleaner
Mildewed room bathrooms. Bed linens not always clean
Stayed 4 nights in Mar 2018
Response from Tan on Mar 28, 2018
Dear Customer Thank you very much for your reaching out. We work very hard fo make our customer happy. And make the most of your stay. We will continue your feedback to get the most experience. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with friendly, helpful staff. Nice room. Clean & no issues. Good breakfast as well nearby restaurants. Small pool on roof. Surin beach was only 10 minute walk & not that great with too many street vendors & not that clean. Bang Thao beach was much better & only a 20 minute walk north. Area reasonably quiet at night. Tourist office nearby had good rates for tours & taxis. Taxi rates are fixed prices.
Stayed 3 nights in Feb 2018
Response from Axe on Mar 5, 2018
Thank you for your feed back

8/10 Good

Sharon, Lithgow NSW

Liked: Cleanliness, staff & service, room comfort
Quiet hotel, close to beach.
Our second visit to AM Surin. We like it as the rates are reasonable, it is within walking distance to the beach and the pool is clean and cool. There is parking if you have a bike or car. The staff are friendly and helpful.
Stayed 8 nights in Oct 2017
Response from tan on Nov 11, 2017
Dear Sharon Greeting from Am surin place Thank you for visiting us for the second time. We hope you will enjoy the comfort of staying here and appreciate your suggestions and comments. Hope to see you again next time. Best regards

8/10 Good

danny, geelong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
This hotel and staff were great. We stayed poolside and it was perfect to walk out of room and hop into the pool. The only thing that let out room down was the shower!!! It was hot then cold. Could not stand under it for most of the time. Had to have a bath to wash ourselves. If this was rectified it would have been perfect. Great location and close to everything without the noice (it's 50m off the main road) Really enjoyed this place
Stayed 3 nights in Oct 2017
Response from tan on Nov 9, 2017
Dear Mr.Danny Greeting from Am Surin Place Thank you very much for your coment. hope you enjoy and have convenient for your stay with us Hope to have the opportunity to stay with you next time. Best regards

8/10 Good

Marty, Gold Coast, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return visit
Returned to AM Surin Place 2 months after staying here last time. Still found everything to be great: location, comfort, friendly staff. Despite it being low season and strong winds on the beach, I enjoyed my stay and would definitely return again.
Stayed 5 nights in Jul 2017

10/10 Excellent

eran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Jul 2017

8/10 Good

Marek

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and friendly
Wery friendly and helpfull staff. Clean room, maybe a litle bit louder A/C unit and also it is not best place for shower as the water temperature changes all the time during the shower.
Stayed 5 nights in Jun 2017
Response from William on Jul 17, 2017
Dear Marek, Thank you for you kind review. We for sure will improve the points you mentioned. We like to have our guests 100% satisfied. Thank you for your visit and we hope to see you back soon. Sunny greetings from The entire AM Surin Place team

10/10 Excellent

Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great deal
Stayed in AM Surin Place for a week and really happy about the overall experience. The check in/out was easy. Room is very clean and big, even with a huge bath tub. Stuff are nice and helpful. The location was great, 5 minutes to Surin beach and 15 minutes to Bangtao beach. Great deal and like to stay again next time.
Stayed 7 nights in Jun 2017
Response from William on Jul 6, 2017
Dear Miss / Mister Yu, Thank you for your kind review. We were pleased to have you as a guest in our hotel and hope to see you back soon. We are happy that you had a good experience. Sunny greetings from Surin, Phuket.

10/10 Excellent

Marty, Gold Coast, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, close to Surin Beach.
Everything about this hotel is fantastic. Situated in a quiet location, a short walk from beautiful Surin Beach. Walk to local shops and restaurants or a short scooter ride or taxi to Bang Tao or Kamala. Very friendly and accommodating staff. Good size and comfortable rooms. Pool side is an added bonus with direct access to the pool from your room. Great value for money. Would definitely stay here again.

10/10 Excellent

Melika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Hotel is good, room was clean and direct access to the pool makes it very convenient for my child. Staff were nice. Breakfast was good. Very close to the beach 5 min walk.
Response from William on May 3, 2017
Dear guest Thanks for taking the time to share your feedback, we are glad to hear that your experience at AM Surin Place was remarkable, please accept our sincerest gratitude for your stay. We would be delighted of your consideration for your next visit in Phuket, we look forward to have you again as our valued guest. Until then, Kind regards William

8/10 Good

NomadRon, Bangkok, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One hot shower away from an easy 5 stars
The hotel is nice and an excellent value for the price. On par with other hotels that cost twice as much. Key points - Location: Walking distance to Surin beach and within a 5 minute motorbike ride to bang Tao beach. Both are nice beaches. Plenty of restaurants around the hotel if you prefer to stay close and not travel around the area. if you rent a car or motorbike there are several beaches along the coast traveling south towards Patong beach. Room: The room was excellent and very comfortable for the price. I have stayed at other places in Phuket that cost double and the rooms weren't as nice. There is one Caveat - the shower in my room (409) was probably the worst shower I've experienced in any hotel I've ever stayed. I read reviews complaining about this before booking and they are all accurate. The problem is with the water pressure. The change in pressure causes the shower to go from scalding hot to cold. At times the pressure drops so low the water almost completely stops. Not sure if this only effects the upper floors? I showered at the pool each evening as the water pressure was excellent there. Hotel Staff: Very friendly staff that helped whenever I needed assistance. Food: Breakfast was included in my reservation. The restaurant downstairs has 3 or 4 options for breakfast set. Food was good and facilities are clean. There is a restaurant called Audys located next to hotel. Excellent dining and they also setup on surin beach until around 5 or 6 pm.
Response from William on Apr 19, 2017
Dear mr NomadRon, Thanks for taking the time to share your feedback, we appreciate to see that your experience was remarkable and please accept our gratitude for your stay. As far as concerns your remarks, they've been well noted and will be used for our improvement. Thanks again for your stay and we are looking forward to welcome you again as our valued guest, Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from William on Apr 19, 2017
Dear guest, Thanks for taking the time to share your feedback, we are glad to see that your experience with us was remarkable and please accept our gratitude for your stay. We wish to have you again as our valued guest, until then, Kind regards William

6/10 Okay

DMITRII

Disliked: Cleanliness, staff & service
Response from William on Apr 19, 2017
Dear DMITRII, Thanks for taking the time to share your feedback, we are glad to see that your experience at AM Surin Place was remarkable, and please accept our gratitude for your stay. As far as concerns your remarks, they've been well noted and will be used for our own improvement. We wish to welcome you again as our valued guest, Until then, Kind regards

4/10 Poor

titay, sweden

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The room was okay. Slow wifi sometimes. Pool is okay too but dirty. Breakfast was very good but rude waiter.
Response from William on Apr 19, 2017
Dear Titay, Thanks for taking the time to share your feedback, we are glad to see that your experience at AM Surin Place was remarkable, and please accept our gratitude for your stay. As far as concerns your remarks, they've been well noted and will be used for our own improvement. We wish to welcome you again as our valued guest, Until then, Kind regards

8/10 Good

Jan, Alberta, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice midrange hotel close to beautiful Surin Beach
We were very happy with our hotel where we stayed for a few weeks. Spacious, bright room with a balcony & view of Bang Tao Beach in distance. Cleaned well every day. Great location on quiet side street with walking access to 2 beautiful beaches, Surin & Bang Tao. Beach mats, towels & umbrellas are provided free of charge at Surin Beach when requested at front desk. Reasonably priced for mid range hotel. We booked for 10 days initially but kept adding on days. I like to compare rates for a hotel, booking direct or through a third party. Sometimes you can get a better rate through a third party. It has a nice bathroom with countertop and bathtub with rain shower but hard to regulate temp. Had trouble with wifi initially but when we realized each device needs its own password, the wifi was fine. It is frustrating that you have to keep putting in the password. Restaurants nearby, including our favorite Riverside Restaurant, a 5-10 min walk on road towards Bang Tao, with great Thai food at great prices. We avoid the outrageous Phuket taxi fares by renting our own scooter as needed which was 300B for a 24 hour day at the time we were there. We can then explore other areas & beaches.
Response from William on Mar 10, 2017
Thanks for taking the time to share your feedback! We will take this opportunity to improve our service, in the meanwhile we wish you a beautiful day and please accept our gratitude for your stay at AM Surin Place. The Management

2/10 Terrible

ari, new york

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old
Very old hotel, door it's very noisy. Everywhere ants. Not good smell.
Response from William on Jan 30, 2017
Dear guest, thanks for taking the time to share your feedback, we regret to see our failure concerning your expectations and please accept our sincerest apologies for any inconvenience you had to experience at our Hotel. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Dec 21, 2016
Dear Guest, thanks for your feedback! We are looking forward to welcome you again at AM Surin Place! Kind regards The Management

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple, Basic Island Luxe
I found every staff member to be delightful, helpful and attentive. The area is a short 5 minute walk to the beach and I loved how secluded it was. A very chilled out laid back beach and not crowded at all. At least the time I was there. The near by restaurants were all so delicious. I had $2.50USD fresh Mango shakes daily and the locals were so honest, even when I accidentally over paid, they would tell me, I gave too much money and return it.
Response from General Manager on Nov 28, 2016
Dear guest, we would like to thank you for taking the time to review our Hotel. We are glad to see it was a positive experience and we hope you will consider us again for your next visit in Phuket! All the best, The Management

10/10 Excellent

Jessi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and good location
Fantastic service! They met our every need and it was a very large room.
Response from General Manager on Nov 14, 2016
Dear guest Thanks for taking the time to review our Hotel, we are glad to see you've enjoyed your stay with us! Looking forrward to welcome you again at AM Surin Place, Best regards The Management

4/10 Poor

nikki, miami, fl

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great location, friendly staff, hotel not so good.
The beach
Across the street you have this
Response from William on Mar 28, 2017
Dear Nikki, Thanks for taking the time to give your feedback on our property. We are sorry to see so many cons in your review, we do our best to give our guests the best experience possible and we are quick to address issues granted guests tell us on the spot. Best regards

8/10 Good

angela, denver, co

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. About an 8 minute walk from beach.
Tucked away. Comfortable and clean. Very friendly staff. No shower curtain meant that the bathroom floors got soaked every time we took a shower. Other than that, it was a great spot for the price!
Response from William on Sep 22, 2016
Dear guest, thanks for your feedback! We've enjoyed having you as our valued guest and we hope to welcome you again at AM Surin Place for your next holiday in Phuket! The Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Sep 22, 2016
Dear guest, thanks for your feedback! We've enjoyed having you as our valued guest and we hope to welcome you again at AM Surin Place for your next holiday in Phuket! The Management

8/10 Good

Emer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Aug 12, 2016
Dear guest, thanks for your score! We hope to welcome you again at AM Surin Place!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Aug 4, 2016
Dear Guest, thanks for your rating! We appreciate the fact you've enjoyed your stay at AM Surin Place. Looking forward to welcome you again as our valued guest! Kind regards William

2/10 Terrible

Ashley, Thailand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Wi Fi Air con didnt work avoid this place
problem one - on check in sorry no wi fi - hasnt worked for 24 hours sorry try again tomorrow - not good enough problem 2 - air con didnt work and room was 35 degree all night, rang up reception to resolve and no answer, there is no one there at night to fix problems so i sweated all night which was made worse by the fact that the pillows were still damp inside from another persons sweat on previous nights and were the mouldiest revolting smell ive ever encountered - again no one on reception at 10pm to swap this breakfast orange juice is the worst cordial ive ever tasted, not juice just undiluted filth, the next day the manger was apoligetic but sorry is just a word, no action was taken its too late to fix things after your stay has concluded, avoid this place unless the above is to your liking
Dear sir, We truly apologies for the inconvenience, your unpleasant experience was due to some unfortunate coincidence: the wifi went down the same day you checked in but it was up again around 12.00 am. You book the same day you've checked in, hence it was pretty difficult to communicate this problem to you in advance. Concerning your problem with the aircon, we could've change your room right away but unfortunately you called the front desk during shift change. I extend my apologies from my staff as well, and a refund has been issued in order to sort this out. This being said, i would like to point out to the readers that we do our best to make our guests the more comfortable possible during their stay, granted they behave respectfully. You, dear sir, had an unacceptable behaviour during your stay at our property. I understand your many issues, but this does not gives you the right to scream at the staff, insulting and throwing the pillow on their face at the front desk, not to mention the racist allusion while speaking to me on the phone. We do not tolerate any aggressive behaviour, which puts you automatically on the wrong side even if your reason might be right. You, dear sir, do not deserve any refund but we are professional and therefore we will still issue it.

6/10 Okay

Stuart, Saudi Arabia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Family beach holiday
Great room really big and spacious. Location excellent for access to Surin Beach but Hotel does not have a private Beach club or a restaurant (No evening meals) as advertised. Plenty of beach clubs to choose from though and fees are minimal. Lots of very good and cheap food places on the beach and Level of English was a problem with some of the staff. Overall a good holiday but website should be changed to state what they have properly.
Response from General Manager on Sep 22, 2016
Dear guest, thanks for your feedback! We've enjoyed having you as our valued guest and we hope to welcome you again at AM Surin Place for your next holiday in Phuket! The Management

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
pleasant staff
good clean hotel, Staff very helpful and speak fairly good English. 5-8 minutes walk to the surin beach. only issue I had was that there were no warm water to shower but I did not report to the hotel staff and just toke cold showers all the days I was there.
Response from Management on Oct 4, 2016
Dear guest, thanks for your feedback! We've enjoyed having you as our valued guest and we hope to welcome you again at AM Surin Place for your next holiday in Phuket! The Management