Beach bar

Reviews of Vinpearl Resort & Spa Phu Quoc

5 out of 5
Vinpearl Resort & Spa Phu Quoc
Bai Dai, Gach Dau, Phu Quoc, Kien Giang

Reviews

8.6

Excellent

Rating 10 - Excellent. 297 out of 580 reviews" "
Rating 8 - Good. 180 out of 580 reviews" "
Rating 6 - Okay. 58 out of 580 reviews" "
Rating 4 - Poor. 29 out of 580 reviews" "
Rating 2 - Terrible. 16 out of 580 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Calvin Vi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast buffet that was included.
Stayed 3 nights in Apr 2024
Response from Vinpearl Resort and Spa Phú Quốc on Apr 23, 2024
Vinpearl Resort And Spa Phu Quoc, Xin chào! Dear Calvin,On behalf of the Management and staff of Vinpearl Resort And Spa Phu Quoc, we would like to thank you for sharing your family's experience.It is fantastic to read that you keep lovely memories of your holidays in the hotel and we appreciate your kind words on our wonderful staff, our entertainment and our facilities.We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc.With warm regards,Hotel Management

10/10 Excellent

Linlin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff was helpful and good food. Would definitely come back.
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 16, 2024
Dear Mr./Mrs.Linlin,Thank you very much for your great feedback. We are very pleased to know that you have enjoyed your stay with us recently. It was our pleasure to be at your service during your holiday in Vinpearl Resort & Spa Phu Quoc. We must be very happy with your great compliment.We look forward to welcoming you back very soon in the future.Yours very truly,Hotel ManagementHotel Management

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and the best customer service love it Will do it against
Stayed 3 nights in Apr 2024
Response from Vinpearl Resort and Spa Phu Quoc Team. on Apr 15, 2024
Vinpearl Resort And Spa Phu Quoc, Xin chào!Dear Mr. Gary,We highly appreciated your feedback regarding your stay at Vinpearl Resort And Spa Phu Quoc. It is always a pleasure to receive feedback from our beloved customerWe are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is greatly appreciated and will help ensure the services provided at Vinpearl Resort and Spa Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We are happy to have hosted you and hope you will stay with us again on your next visit to Phu Quoc.With warm regards,Hotel Management Team

8/10 Good

Lkhagva

Liked: Cleanliness, staff & service, property conditions & facilities
大変お世話になりました。 ありがとうございます。
Stayed 5 nights in Mar 2024
Response from Vinpearl Resort and Spa Phu Quoc Team. on Mar 30, 2024
Vinpearl Resort And Spa Phu Quoc, Xin chào!Dear MR SHAGDAR LKHAGVA,We highly appreciated your feedback regarding your stay at Vinpearl Resort And Spa Phu Quoc. It is always a pleasure to receive feedback from our beloved customer.We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is greatly appreciated and will help ensure the services provided at Vinpearl Resort and Spa Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We are happy to have hosted you and hope you will stay with us again on your next visit to Phu Quoc.With warm regards,Hotel Management

10/10 Excellent

Pui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and staff are friendly fully recommended
Stayed 3 nights in Mar 2024
Response from Vinpearl Resort and Spa Phú Quốc on Mar 24, 2024
Dear Mr/Ms Pui, We highly appreciated your feedback regarding your stay at Vinpearl Resort And Spa Phu Quoc. It is always a pleasure to receive feedback from our beloved customer. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is greatly appreciated and will help ensure the services provided at Vinpearl Resort and Spa Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday! We are happy to have hosted you and hope you will stay with us again on your next visit to Phu Quoc. With warm regards, Vinpearl Resort & Spa Phu Quoc Management Board

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice, but the staff doesn’t have the empower to help the customer to get the best experience
Stayed 4 nights in Mar 2024
Response from Vinpearl Resort and Spa Phu Quoc Team. on Mar 22, 2024
Dear Mr. Jose Grijalva,Thank you for staying at our resort with arguably the longest beach in Vinpearl Resort And Spa Phu QuocWe can see that you had overall a pleasant holiday and apologize if our staff at the bar made you feel not welcome enough.Your feedback regarding to our staff is valid and we will see if we can revise our procedures to further increase guest satisfaction.We do hope to welcome you back one day.With warm regards,Hotel Management Board,

10/10 Excellent

Hiep

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 3 nights in Mar 2024
Response from Vinpearl Resort and Spa Phú Quốc on Mar 7, 2024
Vinpearl Resort And Spa Phu Quoc, Xin chào! Dear Hiep,Với những người làm nghề dịch vụ, niềm vui và sự hài lòng của khách là món quá vô giá và là mục tiêu lớn nhất mà chúng tôi ngày ngày hướng đến.Từng cán bộ nhân viên nơi đây, luôn lấy đích đến là nụ cười của mỗi khách hàng làm động lực cố gắng hàng ngày nên sẽ không khó để bắt gặp hình ảnh nhân viên đặt tay lên trái tim họ trong bất kỳ khoảnh khắc nào khi bắt gặp khách hàng trong phạm vi 6 bước chân của họ. Chúng tôi rất vui khi quý khách đã có khoảng thời gian tuyệt vời tại Vinpearl Resort and Spa Phu Quoc. Bên cạnh đó, quý khách đã hài lòng với tất cả dịch vụ mà chúng tôi đã cung cấp tại khách sạn đặc biệt là Huynh với sự hiếu khách và tận tâm , bạn ấy đã ghi được dấu ấn trong lòng Qúy khách.Chúng tôi rất vui mừng khi được Qúy khách đã dành tặng những lời khen tuyệt vời về phục vụ và sự thân thiện của nhân viên, chắc chắn đây sẽ là động lực giá trị để thúc đẩy sự duy trì chất lượng dịch vụ nhằm đem lại những kỳ nghỉ thoải mái và đáng nhớ khi Khách hàng lựa chọn Vinpearl Resort and Spa Phu Quoc.Hy vọng sẽ được phục vụ Quý khách trong tương lai không xa. Cảm ơn quý khách đã ghé thăm hòn đảo với cảnh hoàng hôn tuyệt đẹp nhất.Trân trọng,Ban Quản Lý Khách Sạn,

8/10 Good

lindsey marie

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024
Response from Vinpearl Resort and Spa Phu Quoc Team. on Feb 17, 2024
Vinpearl Resort And Spa Phu Quoc, Xin chào!Dear Ms. Lindsey Marie,We highly appreciated your feedback regarding your stay at Vinpearl Resort And Spa Phu Quoc. It is always a pleasure to receive feedback from our beloved customerWe are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is greatly appreciated and will help ensure the services provided at Vinpearl Resort and Spa Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We are happy to have hosted you and hope you will stay with us again on your next visit to Phu Quoc.With warm regards,Hotel Management Team

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and well maintained.
Stayed 4 nights in Feb 2024
Response from Vinpearl Resort and Spa Phu Quoc Team. on Feb 9, 2024
Vinpearl Resort And Spa Phu Quoc, Xin chào!Dear David,We highly appreciated your feedback regarding your stay at Vinpearl Resort And Spa Phu Quoc. It is always a pleasure to receive feedback from our beloved customerWe are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is greatly appreciated and will help ensure the services provided at Vinpearl Resort and Spa Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We are happy to have hosted you and hope you will stay with us again on your next visit to Phu Quoc.With warm regards,Hotel Management

4/10 Poor

THU

Stayed 2 nights in Jan 2024
Response from Thuan, Nguyen Cong on Mar 22, 2024
Dear Ms. Thu,Thank you for choosing Vinpearl Resort & Spa Phu Quoc for your recent stay. We appreciate you taking the time to leave a review.While we strive to create an exceptional experience for every guest, we understand that sometimes things don't go as planned. Would you be willing to share any details about your recent stay that may have impacted your experience? Your feedback is important to us and helps us continuously improve our resort.Our goal is to ensure all our guests leave with lasting positive memories. If there's anything we can do to improve your perception of Vinpearl Resort & Spa Phu Quoc, please don't hesitate to contact us directly. We'd appreciate the opportunity to earn your trust and welcome you back for a more enjoyable stay in the future.Sincerely,Thuan NguyenGuest Experience Manager

8/10 Good

Toren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It ok like Disney nothing open up there yet
Stayed 6 nights in Jan 2024
Response from Vinpearl Resort and Spa Phu Quoc Team. on Jan 27, 2024
Vinpearl Resort And Spa Phu Quoc, Xin chào! Dear Toren, The way you have highlighted the service, location and facilities really gives confidence to the team. They certainly work hard each day to please every guest and we are glad this was the case during your stay.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.With warm regards,Hotel Management Team,

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cons: Very secluded
Stayed 1 night in Jan 2024
Response from Vinpearl Resort and Spa Phu Quoc Team. on Jan 31, 2024
Dear Ms. Lisa,We highly appreciated your feedback regarding your stay at Vinpearl Resort And Spa Phu Quoc. It is always a pleasure to receive feedback from our beloved customer.We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is greatly appreciated and will help ensure the services provided at Vinpearl Resort and Spa Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We are happy to have hosted you and hope you will stay with us again on your next visit to Phu Quoc.With warm regards,Hotel Management Board,

10/10 Excellent

Ngoc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short vacation
Great place, good foods and friendly staffs. Don’t have any restaurants near by this resort. So if we get tired of the same food we can only go to the street foods at Grandworld near by.
Stayed 3 nights in Jan 2024
Response from Vinpearl Resort and Spa Phú Quốc on Jan 17, 2024
Vinpearl Resort And Spa Phu Quoc, Xin chào!Dear Ngoc,We highly appreciated your feedback regarding your stay at Vinpearl Resort And Spa Phu Quoc. It is always a pleasure to receive feedback from our beloved customerWe are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is greatly appreciated and will help ensure the services provided at Vinpearl Resort and Spa Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We are happy to have hosted you and hope you will stay with us again on your next visit to Phu Quoc.With warm regards,Tran Thi My HuyenFront Office Duty Manager

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Vinpearl Resort and Spa Phu Quoc Team. on Jan 16, 2024
Vinpearl Resort And Spa Phu Quoc, Xin chào!Dear Ms.Lisa,We highly appreciated your feedback regarding your stay at Vinpearl Resort And Spa Phu Quoc. It is always a pleasure to receive feedback from our beloved customerWe are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is greatly appreciated and will help ensure the services provided at Vinpearl Resort and Spa Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We are happy to have hosted you and hope you will stay with us again on your next visit to Phu Quoc.With warm regards,Tran Thi HiepFront Office Duty Manager

2/10 Terrible

Ruslan

Disliked: Amenities
I wish my voice to be heard by Vinpearl Resort&Spa owners, but anyway, doesn’t matter, since I never going there again. Anything they were able to screw up - they did. Terrible management, the only things they were not able to fail is the sea, beautiful water, mild and soft. First - is an Expedia issue as well - the lie about room size - my Junior suite was written to be 86 square meters size - is barely reached 30. Room was not clean, the room carpet full of spots, and dust, room furniture are old and scratched, room sofa - dirty, asked to change the room - no joy, hotel was fully booked. Breakfast Lunch and Dinner - another story. If you not attending it at the very beginning - any time you enter there - no clean tables available, you have to ask turtle moving staff to clean it, it were looking like cheap canteen offering street food. Also food itself, by the middle of the meal time half of the food are not available at the buffet, you have to ask them to bring some. I spoke to duty manager about floor condition, full of spots and food remains - the hotel staff don’t wash it between meal services, they wash it overnight only. Another issue are the sunbeds at the pool and beach site - Vinpearl invited full hotel of guests…so many, but the amount of sunbeds maybe 50 only..regardless a lot of space available between to install additional .so,,,,once you haven’t been found any you are along under direct sun rays. Is it 5 star resort ? What are you taking about, it’s the hell.
Stayed 11 nights in Jan 2024
Response from Ruslan Muchminov on Jan 17, 2024
Dear Mr. Ruslan MuchminovWe are sorry to hear that your stay at our establishment did not meet your expectations.e truly apologize for your expectations not being met at Vinpearl Resort and Spa Phu QuocWe cannot imagine how this experience has affected your trip, it must not be pleasant. Your feedback has been provided to the team to improve. After all, we thank you so much for spending your holiday here and giving us your trust despite having many other options. Once again, please accept our sincere apologies for not having been able to make your stay with us enjoyable to the fullest. We would be thrilled if you would visit us once again, as we would definitely ensure that this second visit on the beautiful island of Phú Quốc becomes memorable.With warm regards,Nguyen Thi Ngoc TranGuest Experience Manager

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Vinpearl Resort & Spa
Facilities is very nice, excellent service and the food is very good.
Stayed 2 nights in Jan 2024
Response from Vinpearl Resort and Spa Phú Quốc on Jan 14, 2024
Dear Jessica,We highly appreciated your feedback regarding your stay at Vinpearl Resort And Spa Phu Quoc. It is always a pleasure to receive feedback from our beloved customer.We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is greatly appreciated and will help ensure the services provided at Vinpearl Resort and Spa Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We are happy to have hosted you and hope you will stay with us again on your next visit to Phu Quoc.With warm regards,Tran Thi My HuyenFront Office Duty Manager

6/10 Okay

Phuong Kim

Travelled with family
Liked: Room comfort
Stayed 1 night in Jan 2024
Response from Vinpearl Resort and Spa Phú Quốc on Jan 14, 2024
Dear Regina,Thank you for taking the time to provide feedback regarding the facilities in our villa. We appreciate your input and would like to address your concerns.We understand that maintaining high-quality facilities is crucial to ensuring a pleasant stay for our guests. We apologize if you found any aspects of our villa in need of improvement. Rest assured, we take your feedback seriously and are committed to making necessary renovations and enhancements.We have already initiated a comprehensive review of our facilities to identify areas that require immediate attention. Our management team is actively working on a renovation plan to address any shortcomings and ensure that our villa meets the highest standards of comfort and convenience.We value your feedback as it helps us identify areas for improvement. Thank you for choosing our villa, and we look forward to welcoming you back in the future to experience the improvements we have made.Best Regards,Tran Thi My Huyen

10/10 Excellent

SEUNG HYEON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Vinpearl Resort and Spa Phu Quoc Team. on Dec 30, 2023
Dear Valued guest, Thank you for choosing Vinpearl Resort & Spa Phú Quốc as your address of choice while staying at the Central Coast of Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl. Sincerely,Vinpearl Resort and Spa Phu Quoc Team.

6/10 Okay

Abhishek

Stayed 3 nights in Dec 2023

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Nov 2023
Response from Vinpearl Resort and Spa Phu Quoc Team. on Dec 23, 2023
Dear valued guest,We would like to thank you so much for sharing your experience with other fellow travelers here regarding your experience at Vinpearl Resort & Spa Phu Quoc. We are happy that you are satisfied with our services and grateful for your constructive feedback so we continue to strive for delivering the best services. We look forward to welcoming you back to Vinpearl Resort & Spa Phu Quoc soon and creating more memorable experiences with you.Warm regards,Vinpearl Resort and Spa Phu Quoc Team.

10/10 Excellent

Gregory Allen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at Phú Quốc is first rate. Really made us feel special. Thank you My Trinh.
Stayed 5 nights in Dec 2023
Response from Vinpearl Resort and Spa Phu Quoc Team. on Dec 10, 2023
Dear valued guest,We would like to thank you so much for sharing your experience with other fellow travelers here regarding your experience at Vinpearl Resort & Spa Phu Quoc. We are happy that you are satisfied with our services and grateful for your constructive feedback so we continue to strive for delivering the best services. We look forward to welcoming you back to Vinpearl Resort & Spa Phu Quoc soon and creating more memorable experiences with you.Warm regards,Vinpearl Resort and Spa Phu Quoc Team.

10/10 Excellent

Wee Tian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very spacious and the breakfast spread is amazing.
Stayed 3 nights in Nov 2023
Response from From Vinpearl resort & spa Phu Quoc on Nov 28, 2023
Dear valued guest,We would like to thank you so much for sharing your experience with other fellow travelers here regarding your experience at Vinpearl Resort & Spa Phu Quoc. We are happy that you are satisfied with our services and grateful for your constructive feedback so we continue to strive for delivering the best services. We look forward to welcoming you back to Vinpearl Resort & Spa Phu Quoc soon and creating more memorable experiences with you.Warm regards,Vinpearl Resort and Spa Phu Quoc Team.

10/10 Excellent

Cindy

Stayed 3 nights in Nov 2023
Response from Vinpearl Resort and Spa Phú Quốc on Dec 17, 2023
Dear Valued Guest,I would like to thank you so much for sharing your experience with other fellow travelers here regarding your experience at Vinpearl Resort & Spa Phu Quoc.We are more than happy to read the wonderfully written review. We have made every effort to maintain high standards of quality service delivery and are delighted that we have succeeded in achieving this during your stay.We look forward to welcoming you back to Vinpearl Resort & Spa Phu Quoc soon and creating more memorable experiences with you.Warm regards,Hotel Management Team

8/10 Good

Brad

Travelled with group
Liked: Cleanliness, staff & service
This is a good resort. It is reasonably priced and the staff and the food options are amazing. A few things that could be improved. Additional towels in the rooms, improved tv sets to smart tvs, improved tv channel options, and stronger Wi-Fi.
Stayed 4 nights in Nov 2023
Response from Vinpearl Resort & Spa Phu Quoc Team on Dec 5, 2023
Dear valued guest,We would like to thank you so much for sharing your experience with other fellow travelers here regarding your experience at Vinpearl Resort & Spa Phu Quoc. We are happy that you are satisfied with our services and grateful for your constructive feedback so we continue to strive for delivering the best services. We look forward to welcoming you back to Vinpearl Resort & Spa Phu Quoc soon and creating more memorable experiences with you.Warm regards,Vinpearl Resort and Spa Phu Quoc Team.

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible place with a great pool and beach. Very well priced with a great breakfast buffet!
Stayed 4 nights in Nov 2023
Response from From Vinpearl resort & spa Phu Quoc on Nov 16, 2023
Dear valued guest,We would like to thank you so much for sharing your experience with other fellow travelers here regarding your experience at Vinpearl Resort & Spa Phu Quoc. We are happy that you are satisfied with our services and grateful for your constructive feedback so we continue to strive for delivering the best services. We look forward to welcoming you back to Vinpearl Resort & Spa Phu Quoc soon and creating more memorable experiences with you.Warm regards,

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Restaurant not charging directly to your hotel tab, paid separately. Down payment for for your hotel tab. It's strange never doing like that before. My husband got asthma sickness from swimming pools. and too much pesticides for their gardens. Tollet not working properly. Matbe in future comeback.
Stayed 3 nights in Nov 2023
Response from Vinpearl Resort and Spa Phú Quốc on Nov 13, 2023
Dear Mrs.Sandra,We would like to thank you so much for sharing your experiences at Vinpearl Resort & Spa Phu Quoc with us.We are more than happy learn that you and your partner were very satisfied with our services on your special occasion. We have made every effort to maintain high standards of quality service delivery. We deeply value our customers and we are committed to providing you with the highest level of service just simply because you deserve the very best. Besides, we do appreciate your constructive feedback. Please rest assured that your feedback has been passed onto the Hotel Management board and the entire team to improve our services and upgrade our facilities to enhance guest satisfaction.Once again, thank you for sharing the experience and we do forward to welcoming you back in the nearest future.Sincerely yours,Hotel Management team,

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Theme park stay in the heart of the action!
2 night 3 day stay inclusive of theme park tickets. Effortless stay with free bus connections to Vinpearl Safari, Grand World and Vin Wonders, plus connecting shuttle to DD and Airport. Great service, facial recognition for theme parks and buffet breakfast. Nice facilities and comfortable stay. Room is ok, but a little dated compared to some of the newer properties in PQ, but this is a minor detail with zero impact on the stay.
Stayed 2 nights in Nov 2023
Response from Vinpearl Resort and Spa Phu Quoc Team. on Nov 9, 2023
Dear Valued guest, Thank you for choosing Vinpearl Resort & Spa Phú Quốc as your address of choice while staying at the Central Coast of Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl. Sincerely,Vinpearl Resort and Spa Phu Quoc Team.

10/10 Excellent

Anh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever
Best place in my Vietnam trip so far. This is what you call 5* level
Stayed 4 nights in Oct 2023
Response from From Vinpearl resort & spa Phu Quoc on Nov 3, 2023
Dear valued guest,We would like to thank you so much for sharing your experience with other fellow travelers here regarding your experience at Vinpearl Resort & Spa Phu Quoc. We are happy that you are satisfied with our services and grateful for your constructive feedback so we continue to strive for delivering the best services. We look forward to welcoming you back to Vinpearl Resort & Spa Phu Quoc soon and creating more memorable experiences with you.Warm regards,Vinpearl Resort and Spa Phu Quoc Team.

10/10 Excellent

Pham To

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Sep 2023
Response from Vinpearl Resort and Spa Phu Quoc Team. on Oct 11, 2023
Dear valued guest,We would like to thank you so much for sharing your experience with other fellow travelers here regarding your experience at Vinpearl Resort & Spa Phu Quoc. We are happy that you are satisfied with our services and grateful for your constructive feedback so we continue to strive for delivering the best services. We look forward to welcoming you back to Vinpearl Resort & Spa Phu Quoc soon and creating more memorable experiences with you.Warm regards,Vinpearl Resort and Spa Phu Quoc Team.

10/10 Excellent

Trang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and nice staffs
Stayed 4 nights in Aug 2023
Response from Vinpearl Resort and Spa Phú Quốc on Sep 11, 2023
Dear Valued guest, Thank you for choosing Vinpearl Resort & Spa Phú Quốc as your address of choice while staying at the Central Coast of Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl. Sincerely,Vinpearl Resort and Spa Phu Quoc Team.

10/10 Excellent

Han

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for family
Stayed 2 nights in Aug 2023
Response from Vinpearl Resort and Spa Phú Quốc on Aug 6, 2023
Dear Valued guest, Thank you for choosing Vinpearl Resort & Spa Phú Quốc as your address of choice while staying at the Central Coast of Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl. Sincerely,Vinpearl Resort and Spa Phu Quoc Team.

10/10 Excellent

Hoa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort recommended to others
Stayed 5 nights in Jul 2023
Response from Vinpearl Resort and Spa Phú Quốc on Aug 6, 2023
Dear Valued guest, Thank you for choosing Vinpearl Resort & Spa Phú Quốc as your address of choice while staying at the Central Coast of Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl. Sincerely,Vinpearl Resort and Spa Phu Quoc Team.

4/10 Poor

Rod

Travelled with family
Disliked: Cleanliness, amenities
Take so long to check in, the room was still dirty and had a bad smell in the room.
Stayed 3 nights in Jul 2023
Response from Vinpearl Resort and Spa Phú Quốc on Jul 27, 2023
Dear valued guest, Thank you for choosing Vinpearl Resort and Spa Phu Quoc. We are really sorry for this inconvenience that happen during your stay. Our resort always try our best to make all guest having good experience. Furthermore, our resort is appreciating with your inspiring compliment and solution. We know that this is a big chance for us to improve our services. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities, better services and hospitality of Vinpearl. Best Regards Vinpearl Resort and Spa Phu Quoc team

8/10 Good

deepak

Travelled with family
Liked: Staff & service, property conditions & facilities
property is good staff is helpful but cleaniness is not upto the marks housekeeping not doing properly making rooms didnt cleaning carpet properly and 2 times we got lizard in our room.
Stayed 3 nights in May 2023
Response from Vinpearl Resort and Spa Phú Quốc on May 26, 2023
Dear Deepak,Thank you for choosing Vinpearl Resort and Spa Phu Quoc. We are really sorry for this inconvenience that happens during your stay. Our resort always tries our best to make all guests have a good experience. Furthermore, our resort is appreciating your inspiring compliment and solution. We know that this is a big chance for us to improve our services. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities, better services, and hospitality of Vinpearl. Best Regards Vinpearl Resort and Spa Phu Quoc team

10/10 Excellent

Dang

Liked: Cleanliness, staff & service, property conditions & facilities
Very good in general. Buffet breakfast is nice. Only down point is the room carpet looks a bit old. Toilet and bathtub shower equipment didn’t work properly. However, they sent a technician to fix that immediately.
Stayed 3 nights in May 2023
Response from Best Regards Vinpearl Resort and Spa Phu Quoc Team on May 25, 2023
Vinpearl Resort and Spa Phu Quoc Team.Dear valued guest, Thank you for choosing Vinpearl Resort and Spa Phu Quoc. We are really sorry for this inconvenience that happen during your stay. Our resort always tries our best to make all guest having good experience. Furthermore, our resort is appreciating with your reviews. We know that this is a big chance for us to improve our services. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities, better services and hospitality of Vinpearl. Best RegardsVinpearl Resort and Spa Phu Quoc Team.

8/10 Good

Ha Amanda

Travelled with family
Liked: Cleanliness, staff & service
Room outdated,
Stayed 3 nights in May 2023
Response from Vinpearl Resort and Spa Phú Quốc on May 22, 2023
Dear Value guest, Thank you for choosing Vinpearl Resort & Spa Phú Quốc as your address of choice while staying at the Central Coast of Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl. Sincerely,Vinpearl Resort and Spa Phu Quoc team.

2/10 Terrible

My

Stayed 3 nights in May 2023
Response from Vinpearl Resort and Spa Phú Quốc on May 9, 2023
Dear valued guest, Thank you for choosing Vinpearl Resort and Spa Phu Quoc. We are really sorry for this inconvenience that happen during your stay. Our resort always try our best to make all guest having good experience. Furthermore, our resort is appreciating with your inspiring compliment and solution. We know that this is a big chance for us to improve our services. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities, better services and hospitality of Vinpearl. Best Regards Vinpearl Resort and Spa Phu Quoc team

10/10 Excellent

Ronny, Huntington Beach

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Should have check out beach towels for guests to go outside the property.
Stayed 2 nights in Apr 2023
Response from Vinpearl Resort and Spa Phu Quoc Team. on May 1, 2023
Dear valued guest,We would like to thank you so much for sharing your experience with other fellow travelers here regarding your experience at Vinpearl Resort & Spa Phu Quoc. We are happy that you are satisfied with our services and grateful for your constructive feedback so we continue to strive for delivering the best services. We look forward to welcoming you back to Vinpearl Resort & Spa Phu Quoc soon and creating more memorable experiences with you.Warm regards,Vinpearl Resort and Spa Phu Quoc Team.

8/10 Good

Viet, Sunnyvale

Liked: Cleanliness
Stayed 2 nights in Apr 2023
Response from Vinpearl Resort and Spa Phú Quốc on Apr 27, 2023
Dear valued guest, Thank you for choosing Vinpearl Resort and Spa Phu Quoc. We are really sorry for this inconvenience that happen during your stay. Our resort always try our best to make all guest having good experience. Furthermore, our resort is appreciating with your inspiring compliment and solution. We know that this is a big chance for us to improve our services. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities, better services and hospitality of Vinpearl. Best Regards Vinpearl Resort and Spa Phu Quoc team

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location. Condition of some of the features in our Villa were below standard but it did not take away from our experience. Breakfast was great but buffet dinner was not as appealing. Overall, it was a great stay
Stayed 2 nights in Apr 2023
Response from Vinpearl Resort and Spa Phu Quoc Team. on Apr 16, 2023
Dear valued guest,We would like to thank you so much for sharing your experience with other fellow travelers here regarding your experience at Vinpearl Resort & Spa Phu Quoc. We are happy that you are satisfied with our services and grateful for your constructive feedback so we continue to strive for delivering the best services. We look forward to welcoming you back to Vinpearl Resort & Spa Phu Quoc soon and creating more memorable experiences with you.Warm regards,Vinpearl Resort and Spa Phu Quoc Team.

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were very polite and hotel was very clean.
Stayed 7 nights in Apr 2023
Response from Vinpearl Resort and Spa Phu Quoc Team. on Apr 16, 2023
Dear valued guest,We would like to thank you so much for sharing your experience with other fellow travelers here regarding your experience at Vinpearl Resort & Spa Phu Quoc. We are happy that you are satisfied with our services and grateful for your constructive feedback so we continue to strive for delivering the best services. We look forward to welcoming you back to Vinpearl Resort & Spa Phu Quoc soon and creating more memorable experiences with you.Warm regards,Vinpearl Resort and Spa Phu Quoc Team.

10/10 Excellent

Diane

Stayed 1 night in Apr 2023
Response from Vinpearl Resort and Spa Phu Quoc Team. on Apr 13, 2023
Dear valued guest,We would like to thank you so much for sharing your experience with other fellow travelers here regarding your experience at Vinpearl Resort & Spa Phu Quoc. We are happy that you are satisfied with our services and grateful for your constructive feedback so we continue to strive for delivering the best services. We look forward to welcoming you back to Vinpearl Resort & Spa Phu Quoc soon and creating more memorable experiences with you.Warm regards,Vinpearl Resort and Spa Phu Quoc Team.

8/10 Good

christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Vinpearl Resort and Spa Phú Quốc on May 3, 2023
Dear Valued guest, Thank you for choosing Vinpearl Resort & Spa Phú Quốc as your address of choice while staying at the Central Coast of Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl. Sincerely,Vinpearl Resort and Spa Phu Quoc Team.

6/10 Okay

patrick

Stayed 2 nights in Apr 2023
Response from Vinpearl Resort and Spa Phú Quốc on Apr 27, 2023
Dear valued guest, Thank you for choosing Vinpearl Resort and Spa Phu Quoc. We are really sorry for this inconvenience that happen during your stay. Our resort always try our best to make all guest having good experience. Furthermore, our resort is appreciating with your inspiring compliment and solution. We know that this is a big chance for us to improve our services. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities, better services and hospitality of Vinpearl. Best Regards Vinpearl Resort and Spa Phu Quoc team

8/10 Good

Cuong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK
Stayed 3 nights in Apr 2023
Response from Đội ngũ Vinpearl Resort and Spa Phú Quốc. on Apr 6, 2023
Xin chào Quý khách,Cảm ơn Quý khách đã lựa chọn Vinpearl Resort & Spa Phú Quốc là điểm đến cho kỳ nghỉ vừa qua tại Đảo Ngọc. Chúng tôi rất vui vì đã mang đến những trải nghiệm thú vị cho Quý khách. Một lần nữa chân thành cám ơn Qúy khách đã dành thời gian đánh giá dịch vụ và đội ngũ nhân viên của khách sạn. Hy vọng sẽ được phục vụ Quý khách trong tương lai không xa. Cảm ơn quý khách đã ghé thăm hòn đảo với cảnh hoàng hôn tuyệt đẹp nhất.Đội ngũ Vinpearl Resort and Spa Phú Quốc.

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Vinpearl Resort and Spa Phu Quoc Team. on Apr 25, 2023
Dear valued guest,We would like to thank you so much for sharing your experience with other fellow travelers here regarding your experience at Vinpearl Resort & Spa Phu Quoc. We are happy that you are satisfied with our services and grateful for your constructive feedback so we continue to strive for delivering the best services. We look forward to welcoming you back to Vinpearl Resort & Spa Phu Quoc soon and creating more memorable experiences with you.Warm regards,Vinpearl Resort and Spa Phu Quoc Team.

4/10 Poor

ines

Stayed 3 nights in Mar 2023
Response from Vinpearl Resort and Spa Phú Quốc on Apr 13, 2023
Dear valued guest, Thank you for choosing Vinpearl Resort and Spa Phu Quoc. We are really sorry for this inconvenience that happen during your stay. Our resort always try our best to make all guest having good experience. Furthermore, our resort is appreciating with your inspiring compliment and solution. We know that this is a big chance for us to improve our services. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities, better services and hospitality of Vinpearl. Best RegardsVinpearl Resort and Spa Phu Quoc team

8/10 Good

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Vinpearl Resort and Spa Phu Quoc Team. on Mar 31, 2023
Dear valued guest,We would like to thank you so much for sharing your experience with other fellow travelers here regarding your experience at Vinpearl Resort & Spa Phu Quoc. We are happy that you are satisfied with our services and grateful for your constructive feedback so we continue to strive for delivering the best services. We look forward to welcoming you back to Vinpearl Resort & Spa Phu Quoc soon and creating more memorable experiences with you.Warm regards,Vinpearl Resort and Spa Phu Quoc Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Nguyễn Hữu Nam on Mar 12, 2023
Dear valued guest,We would like to thank you so much for sharing your experience with other fellow travelers here regarding your experience at Vinpearl Resort & Spa Phu Quoc. We are happy that you are satisfied with our services and grateful for your constructive feedback so we continue to strive for delivering the best services. We look forward to welcoming you back to Vinpearl Resort & Spa Phu Quoc soon and creating more memorable experiences with you.Warm regards,Vinpearl Resort and Spa Phu Quoc Team.

4/10 Poor

Trong Van

Stayed 2 nights in Feb 2023
Response from Nguyễn Hữu Nam on Mar 12, 2023
Xin chào Quý Khách, Cảm ơn Quý khách đã lựa chọn Vinpearl Resort & Spa Phú Quốc là điểm đến cho kỳ nghỉ vừa qua tại Đảo Ngọc. Chúng tôi rất vui vì đã mang đến những trải nghiệm thú vị cho Quý khách. Rất cám ơn Qúy khách đã dành thời gian quý giá của mình để góp ý, đánh giá dịch vụ và đội ngũ nhân viên của khách sạn. Tại Vinpearl chúng tôi luôn lấy trải nghiệm của khách hàng là cốt lõi cho dịch vụ chăm sóc tận tâm của đội ngũ nhân viên và là kim chỉ nam để nâng cao chất lượng dịch vụ mỗi ngày. Quý khách vui lòng chia sẻ thêm trãi nghiệm chưa trọn vẹn của mình để khách sạn cải thiện tốt hơn qua email:v.DOO-VPRSPQ@vinpearl.comMột lần nữa chân thành cảm ơn Quý khách và rất mong được đón tiếp và phục vụ gia đình quay trở lại với Vinpearl trong thời gian sắp tới.Trân trọngĐội ngũ Vinpearl Resort and Spa Phú Quốc.