Phoenix Vacation Packages

Very comfortable stay! Property is beautiful, lots to do or just relax and do nothing! This was our 6th stay and it is a favorite destination of ours!

A nice motel-style place. Strong Southwestern theme. Room was clean& nicely staged. Good beds. Only complaint... WAY overpriced plus surprise $15 property fee! Really????

The condo was very nice, clean and large enough for 5 people. One complaint is the kitchen is not well stocked . We like to cook some of our meals in the room but many things not available in kitchen (they only had several plates, basic pots and pans a few coffees cups and some utensils. Also the coffee maker was just a single serve k-cup type ( there was a Mr. coffee machine but no glass decanter). Also found moldy bread in the cabinet when we first checked in.

Our beloved family dog (on a leash) was attacked by another dog on the golf course edge by the hotel. All guests/residents are required to have their dogs on a leash. The dog that attacked our retriever was not on a leash. He left a bite mark on our dog and luckily we were able to chase him away before it could have been worse. We promptly reported the incident to the front desk. The gentlemen said he was the assistant manager. All details provided. He said they would investigate and get back to us promptly. The attack was Friday night. On Tuesday night, we circled back to the front desk, same gentleman, for a report/feedback. There was none other than to say that they didn't find any dog on the golf course when they investigated and that was it. They were going to review all the pet forms on file and see if they could find a match. They never did. We reported in detail the description of the attacking dog even though the attack occurred at night. Disappointing to say the least that Mountain Shadows Resort did not follow up at all on this matter. For a property to say and hold themselves out as pet friendly, and they are, they need to provide a safe environment for their pet guests. Very disappointing. All else was fine during our stay, but to watch a vicious dog attack on your own leashed dog and have to chase the dog away and then to be met with front desk indifference and the attacking dog's owner(s) being disrespectful is pathetic.

I'm definitely coming back!