Reception

Reviews of Superior Suites Phoenix Mesa

2 out of 5
Superior Suites Phoenix Mesa
4244 E Main St, Mesa, AZ

Reviews

7.0

Good

Rating 10 - Excellent. 284 out of 1003 reviews" "
Rating 8 - Good. 284 out of 1003 reviews" "
Rating 6 - Okay. 189 out of 1003 reviews" "
Rating 4 - Poor. 126 out of 1003 reviews" "
Rating 2 - Terrible. 120 out of 1003 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vicki, Carpentersville

Stayed 1 night in Feb 2024
Response from Hotel Manager on Apr 18, 2024
Dear Vicki,Thank you for your perfect rating! We are thrilled that you had a great experience during your stay. Your satisfaction is important to us, and we appreciate your positive feedback. We look forward to welcoming you back for another excellent stay in the future.Sincerely,Hotel Manager

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t stay. Noisy and needs a serious update
Stayed 1 night in Apr 2024
Response from Milton on Apr 13, 2024
Dear John,We apologize for the noise disturbances and any inconvenience caused by the need for updates. Your feedback is valuable to us, and we will use it to address these issues and improve our facilities. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us. We appreciate your feedback and the opportunity to improve our services.Sincerely, Milton

6/10 Okay

Robert

Business traveller
Disliked: Amenities, property conditions & facilities
Wifi weak and not secure... no blankets on the bed under the bedspread... TV only had a few channels... It was ok in that I only had to be there for less than 16 hours and it was a convenient location for where I needed to be early the next morning but it wasn't worth the price even at a discounted rate... oh, and the pillows were horrible... I would not have wanted to stay another day... No one would be there between like 1 am thru 8 am and I was very careful and aware to make sure I didn't lock myself out of the room when I was leaving around 7 am/ ...
Stayed 1 night in Apr 2024
Response from Milton on Apr 10, 2024
Dear Robert,Thank you for sharing your experience. We apologize for the shortcomings you encountered during your stay, including weak and insecure Wi-Fi, insufficient bedding, limited TV channels, uncomfortable pillows, and perceived value for price. Your feedback is invaluable, and we'll address these issues to enhance future guest experiences. We hope to have the opportunity to serve you better in the future.Sincerely, Milton

10/10 Excellent

Dub

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Milton on Apr 10, 2024
Dear Dub,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again. Sincerely, Milton

6/10 Okay

marcus, moreno valley

Liked: Staff & service, amenities
The sheet for the bed had a stain on it, don't know what it was. One of the towels did was well. I think in instances like that, this other should just be replaced because no one really wants linens with weird stains
Stayed 2 nights in Apr 2024
Response from Milton on Apr 8, 2024
Dear Marcus,We apologize for the inconvenience you experienced with the stained sheet and towel. Our housekeeping team strives to maintain high standards of cleanliness, and we regret that we fell short during your stay. Your feedback is valuable to us, and we will address this issue with our staff to ensure it does not happen again in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right for you in the future.Sincerely, Milton

6/10 Okay

alex

Disliked: Amenities, property conditions & facilities
If your looking for a cheap place with mediocre bath, bed & tv that charges far.more.than its value then this would.be the place. No.coffee shortage pf.towels uncomfortable bed and lousy tv and pathetic wifi
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Apr 3, 2024
Dear Guest,We apologize for falling short of your expectations during your stay. We take your feedback seriously and will address the issues you mentioned to improve our services. Please know that we are constantly working to enhance the guest experience and appreciate your input. If there's anything specific you would like us to address or if you have any further comments, please let us know. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay.Sincerely,Hotel Manager

4/10 Poor

James

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very old and outdated. Carpet needed cleaning or removing. Had a hole in the bottom of the door for unwanted critters to come through.
Stayed 7 nights in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Dear James,Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay, including the outdated appearance of the room, the condition of the carpet, and the presence of a hole in the door. Your comments are important to us, and we will address these concerns immediately to improve the quality of our accommodations. We appreciate your understanding and hope to have the opportunity to provide a better experience for you in the future.Sincerely,Hotel Manager

6/10 Okay

Marcinda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mildew smelling bathroom. Dirty bathtub. Degraded decore and structure. EXTREMELY lumpy pillows.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Dear Marcinda,Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay, including the mildew smell in the bathroom, dirty bathtub, degraded decor and structure, and uncomfortable pillows. Your comments are important to us, and we will address these concerns immediately to improve the quality of our accommodations. We appreciate your understanding and hope to have the opportunity to provide a better experience for you in the future.Sincerely,Hotel Manager

6/10 Okay

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
quest/pets loud!!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Paul,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by noisy guests or pets during your stay. Our team is dedicated to ensuring a comfortable environment for all our guests and their furry companions. Your comments are valuable, and we will take them into consideration to improve our guest experience. If you have any specific concerns or if there's anything else we can do to enhance your stay, please let us know. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Lawrence

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the counter were very friendly and helpful The room was clean and comfortable.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Lawrence,Thank you for your excellent rating and positive feedback! We're delighted to hear that you had a great experience during your stay and that our friendly and helpful staff, along with our clean and comfortable rooms, contributed to your enjoyment. Your satisfaction is our priority, and we're glad we could provide a pleasant stay. We look forward to welcoming you back for another fantastic visit in the future.Sincerely,Hotel Manager

8/10 Good

Stan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Guest,Thank you for sharing your feedback regarding your recent stay with us, as rated by Stan on Expedia. We are glad to know that you had a positive experience overall during your time at our hotel. Our team is dedicated to providing exceptional service and ensuring our guests have a comfortable and enjoyable stay.If there are any specific areas where we can improve to make your next visit even better, please do not hesitate to let us know. We value your feedback and look forward to welcoming you back for another pleasant stay.Sincerely,Hotel Manager

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Guest,Thank you for choosing to stay with us and for sharing your feedback on Expedia. We're delighted to hear that you had a positive experience overall. Our team strives to provide excellent service and ensure a comfortable stay for all our guests.However, we also take note of areas where we can improve to enhance your experience further. Your feedback is valuable to us, and we will work diligently to address any issues mentioned.We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Manager

6/10 Okay

Randall

Business traveller, Travelled with partner
Clean, safe, cheap,
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Dear Randall,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel clean, safe, and reasonably priced during your stay. If there are any areas where you feel we can improve and earn a higher rating from you in the future, please let us know. Your satisfaction is important to us, and we look forward to welcoming you back for another visit.Sincerely,Hotel Manager

2/10 Terrible

Aaron

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel that should be never be in an Expedia, that so disgusted and duty. I’m so disappointed. The lady in the front desk when I went and talk to her about the room she even say if he does room smell like feet and I say yes and worse like that.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Dear Guest,We deeply apologize for the extremely disappointing experience you had during your stay. Your feedback about the cleanliness of the room and the response from our front desk staff is concerning and not reflective of the high standards we strive to maintain. We are taking immediate action to address these issues internally and ensure that such incidents do not recur. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

6/10 Okay

Anita

Travelled with partner
Liked: Staff & service, property conditions & facilities
We had a couple minor items that needed attention and the staff / front desk looked after them right away. It’s not a high end motel but we weren’t looking for that either. The traffic noise wasn’t too bad. The internet was flaky. We stayed 7 nights.
Stayed 6 nights in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Guest,Thank you for your feedback. We are pleased to hear that our staff promptly addressed your concerns during your 7-night stay. However, we apologize for any inconvenience caused by the flaky internet and any minor issues you encountered. Your comments are valuable as they help us identify areas for improvement. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the future.Sincerely,Hotel Manager

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service
Staff was friendly and helpful. The room was clean. There is no reliable internet service.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Guest,Thank you for taking the time to share your feedback. We are delighted to hear that our staff was friendly, and you found your room clean. However, we apologize for any inconvenience caused by the unreliable internet service. Please rest assured that we will address this issue promptly to enhance the overall guest experience.We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely,Hotel Manager

8/10 Good

gerald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy commute to airport.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 9, 2024
Dear Gerald,Thank you for your feedback. We're pleased to hear that the hotel provided an easy commute to the airport. If there's anything specific you enjoyed or any suggestions you have for improvement, feel free to share. Your satisfaction is important to us, and we hope to welcome you back for another positive experience.Sincerely,Hotel Manager

6/10 Okay

dennis

Travelled with group
Hotel clean furniture rug old
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 9, 2024
Dear Dennis,Thank you for your feedback. We appreciate your acknowledgment of the cleanliness. We understand your concerns about the older furniture and rug. We'll take your comments into consideration as we continuously work on improving our facilities. If you have any specific suggestions or if there's anything else you'd like to share, please feel free to let us know.Sincerely,Hotel Manager

10/10 Excellent

Brianna

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Dear Brianna,Thank you for your fantastic review and 5-star rating! We're delighted to hear that you had a great experience during your stay with us. If there's anything else we can do to make your next visit even more enjoyable, please let us know. We look forward to welcoming you back soon!Sincerely,Hotel Manager

10/10 Excellent

Leslie

I did not turn on the TV until my 3rd day here. The screen was distorted with lines. Otherwise the room was spacious, had a fridge and microwave. It was clean and tidy. The room was plain but I’m extremely satisfied. The price was the best by far in the area. I’d stay here again.
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Mar 5, 2024
Dear Guest,Thank you for sharing your feedback. We're pleased to hear that you found our rooms spacious, clean, and tidy, and that you appreciated the amenities provided. We apologize for the inconvenience with the TV and will look into resolving such issues promptly. It's great to know that our pricing met your expectations. We look forward to welcoming you again for another satisfying stay in the future.Sincerely,Hotel Manager

4/10 Poor

Richard

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We just wanted a very basic hotel in order to get on our early flight home. This hotel ended up being overpriced for what we endured! It was so dark in an area that is a bit scary. It is questionable when the sign says “Weekly Rates”. Cars were coming and going until late and a woman was yelling outside her room. The bed was the loudest bed I’ve ever slept in (though I didn’t actually sleep). However, it did seem clean.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 5, 2024
Dear Guest,We appreciate your feedback regarding your recent stay. We regret to hear about the challenges you experienced, and we apologize for any inconvenience. Your comments have been noted, and we will address these issues internally to ensure a more comfortable experience for our guests. We hope you consider giving us another opportunity to provide you with a better stay in the future.Sincerely,Hotel Manager

6/10 Okay

sonia

Liked: Cleanliness, staff & service, property conditions & facilities
The bed in 128 is horrible has a big dip other wise. Everything is nice and clean great house keeping and quiet .
Stayed 4 nights in Feb 2024
Response from Milton on Mar 2, 2024
Dear Sonia,Thank you for your feedback. We apologize for any inconvenience caused by the condition of the bed in room 128. We're glad to hear that you found everything else nice and clean, and that you appreciated our housekeeping and quiet environment. Your satisfaction is important to us, and we'll address the issue with the bed to ensure a more comfortable stay for our guests. We appreciate your input and hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely, Milton

4/10 Poor

Eugene

Liked: Staff & service
The mattress should and bedding should be replaced.Removing the carpet would give the room a cleaner feel
Stayed 2 nights in Feb 2024
Response from Milton on Mar 1, 2024
Dear Eugene,Thank you for sharing your suggestions with us. We value your feedback and will certainly consider your recommendations for improving the comfort and cleanliness of our rooms. Upgrading the mattresses and bedding, as well as considering alternatives to carpeting, are excellent ideas that we will explore further during our renovation planning process. Your input helps us strive for excellence in providing a comfortable and enjoyable stay for all our guests.Sincerely, Milton

6/10 Okay

Brandy

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Milton on Mar 1, 2024
Dear Brandy, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Milton

2/10 Terrible

Duncan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Guest,We sincerely apologize for the challenges you faced during your stay. Your feedback is crucial to our improvement, and we regret that we fell short of your expectations. We take your concerns seriously and will address them promptly to enhance the quality of our services.If there are specific details you'd like to share about your experience, we'd appreciate any additional insights to better understand and resolve the issues you encountered.Thank you for bringing this to our attention.Sincerely,Hotel Manager

6/10 Okay

Rand

Liked: Cleanliness, staff & service
Very poor to non-existent wifi. Convenient location
Stayed 4 nights in Jan 2024
Response from Hotel Manager on Feb 21, 2024
Dear Rand,Thank you for taking the time to leave your feedback. We apologize for any inconvenience you experienced with the wifi during your stay. We understand the importance of a reliable internet connection, and we will address this issue to ensure a more satisfactory experience for our guests in the future.We appreciate your acknowledgment of our convenient location and hope that you'll consider staying with us again, giving us the opportunity to provide an improved experience.Sincerely,Hotel Manager

10/10 Excellent

Richard

Travelled with family
Liked: Staff & service, property conditions & facilities
This was a fine place for the few hours we spent before we flew out. A bed and a shower is all we needed. If longer stay were required expect no fridge or microwave. Tv was fuzzy. Room was clean though.
Stayed 1 night in Feb 2024
Response from Milton on Feb 20, 2024
Dear Richard,Thank you for your perfect 5 out of 5 rating! We're glad to hear that our hotel served its purpose well for your short stay before your flight. Providing a comfortable bed and a clean room is essential, and we're pleased that we could meet your needs in that regard. We appreciate your feedback regarding the lack of fridge and microwave, as well as the TV quality, and we'll certainly take that into consideration for future improvements. We hope to have the opportunity to welcome you back again in the future!Sincerely, Milton

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room ?16 (1st floor). Heat Pump struggled to start, but finally ran. Valve to divert water from faucet to shower head was only marginally effective. A lot of water still flowed out the faucet. Other than that, the room was fine.
Stayed 1 night in Feb 2024
Response from Milton on Feb 19, 2024
Dear David,Thank you for your feedback. We apologize for the issues you encountered with the heat pump and the valve in your room. Your comments are valuable to us, and we will address these issues to ensure a more comfortable stay for our guests in the future. We're glad to hear that, other than these issues, the room met your expectations. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Sincerely, Milton

10/10 Excellent

Cornelius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property is a bit dated but clean. Bed was comfortable. At check in Derick was great! Very personable and accommodating!
Stayed 1 night in Feb 2024
Response from Milton on Feb 19, 2024
Dear Cornelius,Thank you for your perfect 5 out of 5 rating! We're pleased to hear that you found our property clean and the bed comfortable. While we appreciate your feedback about the property being dated, we're glad that it met your cleanliness standards. We're also delighted to hear that Derick provided you with excellent service during check-in. Your kind words will be passed along to him. We appreciate your business and hope to welcome you back again soon for another enjoyable stay!Sincerely, Milton

10/10 Excellent

Andrea, Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was wonderful. The people were very nice. I would've liked wifi, but didn't need it. I was on vacation.
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Feb 14, 2024
Dear Guest,Thank you for choosing our hotel for your stay and for sharing your positive feedback. We're delighted to hear that you had a wonderful experience with us. Our team is dedicated to providing exceptional service, and it's rewarding to know that you found our staff to be very nice.We appreciate your understanding regarding the WiFi, and we hope you had a relaxing vacation. Should your travels bring you back to our area, we would be honored to host you again.Sincerely,Hotel Manager

2/10 Terrible

ANA

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as we walked into our first room it smelled. I opened the fridge and it was not on and it smelled so bad. I pulled the sheets back and instantly you can see the pillow cases were filthy and had a smell. The sheets had stains and the quilt had holes in it. I immediately went to the front desk where she did not seem to care at all but switched our room. 2nd room was decent enough for us to stay as we needed just one night to rest from our road trip but I almost did leave the property as the door wouldn’t close. Went to the front desk again and she said slam the door it should close. It did close but it was just one thing after another
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 14, 2024
Dear Guest,Thank you for providing feedback about your recent stay. We sincerely apologize for the issues you encountered with the cleanliness and condition of your initial room. This does not reflect our usual standards, and we are sorry for any inconvenience caused. Your concerns have been noted, and we will address them with our team to ensure a better experience for future guests.We appreciate your understanding and hope you will give us another opportunity to provide you with a more positive stay.Sincerely,Hotel Manager

10/10 Excellent

SALYNA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just needed a place to sleep after a late flight. Very clean and the office staff was very helpful. They need a little updating but I’d stay there again!
Stayed 1 night in Feb 2024
Response from Milton on Feb 12, 2024
Dear SALYNA,Thank you for your perfect rating and positive feedback! We're glad to hear that you found our hotel clean and that our office staff was helpful during your stay. We appreciate your suggestion for updating and value your feedback as we strive to improve our facilities. We're delighted that you had a comfortable stay and would choose to stay with us again. We look forward to welcoming you back in the future!Sincerely, Milton

10/10 Excellent

chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I.loved it i would recommend to anybody
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 10, 2024
Dear Chris,Thank you for your perfect 5/5 rating and the recommendation! We're thrilled to hear that you loved your stay. Your satisfaction is important to us, and we appreciate your positive comments. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back and providing another excellent experience in the future.Sincerely,Hotel Manager

6/10 Okay

Francisco

Business traveller
Mattress
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Feb 10, 2024
Dear Francisco,Thank you for taking the time to share your feedback. We notice your mention of the mattress in your rating. We apologize if it did not meet your expectations. Your comfort is important to us, and we appreciate your input. If there are specific details or concerns you'd like to share regarding the mattress or any other aspect of your stay, please feel free to provide more information. We value your comments and will use them to enhance our guests' experiences.Sincerely,Hotel Manager

4/10 Poor

Audrey Ellen

Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 8, 2024
Dear Sheila,Thank you for taking the time to share your feedback on Hotels.com. We're delighted to hear that your room was very clean, and we appreciate your positive rating. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. Your input is valuable, and we hope to have the pleasure of serving you again in the future.Sincerely,Hotel Manager

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service
Safe and convenient.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 5, 2024
Dear Guest,Thank you for taking the time to share your positive review. We are delighted to hear that you found our hotel safe and convenient. Providing a secure and convenient environment for our guests is a top priority for us.We appreciate your feedback and hope to have the pleasure of welcoming you back on your next visit.Sincerely,Hotel Manager

4/10 Poor

Gideon

Travelled with group
Disliked: Amenities, property conditions & facilities
Room was clean but bed and pillows were terrible! Hard to get a good nights sleep on lumpy mattress and hard pillows. Would not stay there again!
Stayed 2 nights in Jan 2024
Response from Milton on Jan 29, 2024
Dear Gideon,We apologize for the discomfort you experienced with the bed and pillows during your stay. Providing a restful night's sleep is important to us, and we regret that we fell short of your expectations in this regard. Your feedback is valuable, and we will use it to address any issues with the comfort of our accommodations. We appreciate you bringing this to our attention, and we hope to have the opportunity to provide you with a more comfortable stay in the future. We value your input and hope to improve your perception of our hotel in the future.Sincerely, Milton

2/10 Terrible

Henry

Travelled with partner
Disliked: Property conditions & facilities
Clogged sink, chilly at nite, poor room heater, etc. Will never come back. Will not recommend…..
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 2, 2024
Dear Henry,We sincerely apologize for the issues you encountered during your stay. Your feedback is valuable, and we regret that we fell short of meeting your expectations. We will address the problems with the clogged sink and room temperature promptly to ensure a more comfortable experience for our guests. We understand your decision, but we hope you might reconsider and give us another opportunity to provide a better stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel is clean, well maintained and very quiet.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 25, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our motel clean, well-maintained, and very quiet. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. If there's anything specific you enjoyed or any areas where we can further enhance your stay, feel free to let us know. We look forward to welcoming you back for another pleasant visit.Sincerely,Hotel Manager

4/10 Poor

Eli, portland

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The property was clean. Hot water food not work initially because the plumbing was wrong. The drain was clogged. Front desk did not answer the phone.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 25, 2024
Dear Guest,Thank you for your feedback, and we apologize for the issues you encountered during your stay. We're glad to hear that the property was clean, but we regret any inconvenience caused by the plumbing issues and the unresponsive front desk. Your comments are important, and we will address these issues to ensure a better experience for our guests in the future. If there's anything specific you'd like us to know or any areas where we can improve, please feel free to share. We appreciate your input and hope to have the opportunity to provide a more positive experience on your next visit.Sincerely,Hotel Manager

6/10 Okay

Michael

Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 12, 2024
Dear Michael,Thank you for sharing your experience with us. We value your feedback and apologize if your stay did not meet your expectations. Your satisfaction is important to us, and we would like to learn more about any specific concerns you may have had during your visit. If you have additional details or suggestions, please feel free to provide them. We strive to continuously improve and hope to have the chance to better serve you in the future.Sincerely,Hotel Manager

6/10 Okay

Tim

Stayed 3 nights in Jan 2024
Response from Hotel Manager on Jan 22, 2024
Dear Guest,Thank you for sharing your feedback. We appreciate your time and attention to detail. We're glad to hear that you found our hotel clean and appreciated the friendly staff. However, we apologize for any inconveniences you faced, including the pool closure and the issues with the coffee during breakfast. Your comments are valuable, and we will use them to address areas for improvement. We hope to have the opportunity to welcome you back and provide an even better experience.Sincerely,Hotel Manager

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 22, 2024
Dear Guest,Thank you for taking the time to share your experience. We appreciate your feedback. We're pleased to hear that you found our hotel quiet and in a good location. However, we apologize for any inconvenience caused by the slow check-in process and the average breakfast experience. Your comments are important to us, and we will use them to improve our services. We hope to have another opportunity to exceed your expectations on a future visit.Sincerely,Hotel Manager

10/10 Excellent

Roy

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 18, 2024
Dear Roy,Thank you for the excellent rating! We're delighted to see that you had a positive experience during your stay. If there's anything specific you enjoyed or any suggestions for improvement, please feel free to share. We appreciate your feedback and hope to have the pleasure of welcoming you back for another 5-star stay in the future.Sincerely,Hotel Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bathroom caulking old. Some towels and pillow covers discolored (old).
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 16, 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We take your comments seriously and will address the issues with the bathroom caulking and discolored towels and pillow covers to ensure a better experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with an improved stay in the future.Sincerely,Hotel Manager

4/10 Poor

Kristina, Spring Valley

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Here's my bulleted list for simplicity: - dirty linens (towels & sheets) - shower had a single stream of water (I tried adjusting the nozzle setting, which was barely movable) - couldn't turn on the bathroom light because the automatic exhaust fan had such a loud screeching sound - television screen quality was horrible-- impossible to make out what was on
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 16, 2024
Dear Guest,Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you encountered during your stay. Your feedback is invaluable, and we assure you that we will investigate and address each of these issues promptly to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant stay.Sincerely,Hotel Manager

4/10 Poor

Bryan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and No Internet
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 16, 2024
Dear Guest,We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay, particularly with cleanliness and the internet. This does not reflect the high standards we aim to provide. We take your comments seriously and will address these issues to ensure a better experience for our future guests. If there's anything specific you'd like us to investigate or if you have additional details, please feel free to share. We hope to have the opportunity to make it right on your next visit.Sincerely,Hotel Manager

10/10 Excellent

Robert, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
The check in person was excellent
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 13, 2024
Dear Robert,Thank you for your excellent 5 out of 5 rating on Expedia! We're thrilled to hear that your check-in experience was excellent. Providing exceptional service is our priority, and we appreciate your positive feedback. If there's anything specific you enjoyed or if there's anything we can do to make your future stays even better, please let us know. We look forward to hosting you again.Sincerely,Hotel Manager

8/10 Good

Leana

Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 16, 2024
Dear Guest,Thank you for your review and for choosing our hotel. We're glad to hear that you had a positive experience during your stay. If there are specific areas where we can improve and earn that fifth star, please let us know. Your feedback is valuable to us, and we hope to have the pleasure of hosting you again in the future.Sincerely,Hotel Manager

6/10 Okay

Timothy

Travelled with family
Liked: Staff & service
The price was great. The staff was nice & helpful. The rooms were old and dated. The carpet definitely needs to be replaced in the room I was in. Overall, it was a good location and I just needed an inexpensive place to stay. So, it served the purpose.
Stayed 2 nights in Jan 2024
Response from Milton on Jan 13, 2024
Dear Timothy,We appreciate your positive comments on our affordable pricing, helpful staff, and convenient location. Your feedback on room conditions is valuable, and we'll take steps to address the dated aspects, including the carpet. We're glad we could meet your budget needs, and we hope to welcome you again for an improved stay in the future. Thank you for choosing us!Sincerely, Milton