2/10 – Terrible
Matthew S.
13 avr. 2023
Points forts : Propreté
Renter Beware - false advertising - no support from Vacasa
I have utilized Vrbo for multiple vacations with my family and have never had an issue until now. We rented this unit for spring break 2023 for myself, my wife and my 17 year old son's last spring break before he graduates high school to visit my parents in AZ. This was a 1,600 mile road trip, one way, so we were particular in choosing the right rental. We looked for a property with enough space, a pool and hot tub and a location convenient to where we would be spending our time (Maricopa). We had 3 main issues with the property which went unaddressed:
1.) We arrived to find that the property is in a gated community, which is great, but we had not been given the access code. We contacted Vacasa to no avail and finally had a resident of the neighborhood let us in and had to continue to do so for 2 days, even after multiple calls to Vacasa until someone was able to get us the code.
2.) The pool and hot tub are also gated for community use, requiring a key fob. There was not a key fob. Perhaps a previous renter walked off with it? We brought this to the attention of Vacasa every day. They said "it could be in a drawer in the kitchen", which it wasn't. We looked everywhere as this was a primary reason that we rented this property. After repeated requests, this was never resolved and we never once were able to use the pool or the hot tub.
3.) There was not a grill on the patio, which was in the headline of the listing. No grill anywhere on the property. Vacasa contacted the owner, and they said "there's a community grill at the park". So our idea of a family vacation, cooking out on the patio, swimming in the pool and hot tubbing, even just accessing the neighborhood was shot.
Not sure we'll use Vrbo ever again as this was a vacation bust. Definitely won't use Vacasa again as they were completely worthless and the listing for the property were false and inaccurate and the lack of response to the issues was astounding.
Matthew S.
Séjour de 5 nuits en mars 2023