Extérieur

The Clarendon Hotel and Spa – Avis

4 out of 5
The Clarendon Hotel and Spa
401 W Clarendon Avenue, Phoenix, AZ

Avis

7,0

Bien

Note de 10 – Excellent, d’après 358 avis sur 1006." "
Note de 8 – Bien, d’après 205 avis sur 1006." "
Note de 6 – Acceptable, d’après 163 avis sur 1006." "
Note de 4 – Médiocre, d’après 139 avis sur 1006." "
Note de 2 – Terrible, d’après 141 avis sur 1006." "

7,4/10

Propreté

8,2/10

Service et personnel

6,8/10

Commodités

6,6/10

État et installations de l’hébergement

7,2/10

Écoresponsabilité

Avis

6/10 – Acceptable

Jean-Marc

Voyage en groupe
Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Comme je l'ai lu dans d'autres commentaires cet hotel est un trois etoiles a cause de son spa et piscine ainsi que sa terrasse sur le toit qui sont magnifiques. Malheureusement les deux etaient fermes lors de mon sejour. J'ai adore les buritos dejeuners qui etaient delicieux. La chambre laissait a desirer (surtout le mobilier). Je chercherai autre chose la prochaine fois.
Managment a répondu le 2 mars 2023
Merci pour votre avis. Je m’excuse à l’avance si ma traduction est désactivée. Je suis désolé d’apprendre que la piscine et le toit ont été fermés pendant votre séjour. Nous avons commencé de nombreuses mises à jour dans nos espaces publics et nous avons participé à la mise à niveau de nos chambres en mai. J’espère que vous resterez avec nous à nouveau afin que nous puissions vous montrer tous les changements positifs que nous avons apportés!! Nos burritos de petit déjeuner sont faits frais tous les matins par notre restaurant, donc je suis heureux que vous les ayez appréciés!

6/10 – Acceptable

Jean-Pierre

Voyage de couple
Points faibles : Commodités, état et installations de l’hébergement
Pas de petit déjeuner comme mentionné car il ne s'agissait que d'un petit burito et de café insipide en libre service dont les équipements étaient sales... Robinet du lavabo de la chambre qui coulait à peine en éclaboussant les alentours tellement il était entartré... Lavabo de la chambre mal maintenu au mur et branlant... Une très grande chambre mais mal éclairée par manque de lampe et une fenêtre minuscule très sale a l'extérieur avec une vue sur un mur... En résumé : Très cher pour des prestations soit disant haut de gamme.
Simon a répondu le 24 janv. 2023
Cher Jean-Pierre,Merci d'avoir pris le temps de nous parvenir votre revue sur votre récent séjour avec nous. De la part de notre équipe, j'aimerais m'excuser de ne pas avoir surpasser vos attentes. Notre dejeuner, comme mentionné en ligne, consiste d'un Burrito et vous avez accès au restaurant Fuego Bistro pour un Brunch. Vos commentaires vont nous aider a apporter des améliorations a notre Hotel pour nos futures clients.Cordialement,Simon R.

8/10 – Bien

Genevieve

Séjour de 1 nuit en décembre 2022
Rai a répondu le 21 déc. 2022
Thank you for your review!

10/10 – Excellent

Beau

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Enjoyed the stay , pool and hot tub are nice.
Séjour de 1 nuit en avril 2024
Melinda a répondu le 24 mai 2024
Your positive review just made our day! It's fantastic to know you enjoyed your time here. Come back and make more memories with us!!

10/10 – Excellent

Carmen

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I like the vibe and the cleanliness
Séjour de 2 nuits en mai 2024
Missy a répondu le 23 mai 2024
Thank you for the 5 star rating, Carmen! We really appreciate it!

4/10 – Médiocre

Steve

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Beds were 12 " off the floor. People shouting in the halls both nights, window shade was absolutely filthy when pulled down. Tub very slippery. Water from faucet sprayed out of the sink and was not adhered to the sink.
Séjour de 2 nuits en mai 2024
Melinda a répondu le 20 mai 2024
We're truly sorry to hear about your experience here. Your feedback is crucial, and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. Thank you.

2/10 – Terrible

Leonardo

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a terrible time at this hotel the beds are terrible the staff forgot to do the room we had a meting and we had to shower their was no clean towels the room was not done I told management to do the room at nine o clock and we came back in a hurry at 5:00 pm and they had to do the room at that time. The rod at the closet falling down the Kleenex Tissues are worst than paper for the kitchen. I hate this place!
Séjour de 2 nuits en mai 2024
Brent a répondu le 13 mai 2024
We're truly sorry to hear about your experience here. Your feedback is crucial, and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. Thank you.

10/10 – Excellent

Ariana

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Maggie a répondu le 12 mai 2024
We're thrilled you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

4/10 – Médiocre

Darcy

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
There is a surprise facilities fee not included in the Expedia price of $25 per night. The hotel is fairly well located, the rooms are large (but actually too large because not enough furniture) but it feels unfinished, like they are going through a transition that is ongoing. It certainly didn't feel like a "Spa." I did like that the rooms are not carpeted, but the floors were still not clean and I had to ask them to mop the floors while I went for a walk. They did oblige promptly.
Séjour de 2 nuits en mars 2024
Hotel Management a répondu le 10 mai 2024
Thank you for taking the time to provide your feedback. I would like to take this opportunity to clarify the 25.00 fee mentioned in your review. It is important to note that when you receive the billing breakdown from Expedia, the fee is included to indicate that it is charged by the property, and not through Expedia. I understand that this may appear confusing, however, please note that you have not been charged twice.I would also like to clarify that our establishment is a hotel and spa, which offers guests the option to book appointments at our on-site spa. That being said, it is important to note that we are not a typical spa-like atmosphere, but rather a unique, boutique property with a beautiful rooftop and relaxing pool.I hope that this provides some clarity and reassurance. Following our renovations, we sincerely hope that you will consider returning to experience our improved facilities. Thank you again for your feedback and please do not hesitate to contact us should you require any further assistance.

8/10 – Bien

Michael

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Melinda a répondu le 10 mai 2024
Your positive review just made our day! It's fantastic to know you enjoyed your time here. Come back and make more memories with us!

10/10 – Excellent

Jessica

Voyage de couple
Points forts : Propreté, service et personnel
I really liked the friendliness of the reception staff. Melinda helped me and was super sweet. The gentleman(forgot his name) helped with getting my bags to the room. Not having a microwave in the room is inconvenient enough but they did not have one in the hotel for guest use and I felt that is ridiculous in 2024.
Séjour de 2 nuits en mai 2024
Missy a répondu le 9 mai 2024
Thank you for the kind review, Jessica! We love our supervisor Melinda, She always goes above and beyond. Unfortunately, after covid, they took out all the microwaves in the rooms. We hope to have microwaves back in the rooms in the near future!

10/10 – Excellent

Oneka

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The property location makes it a great place to stay. Very convenient
Séjour de 2 nuits en mai 2024
Maggie a répondu le 7 mai 2024
Thank you for taking the time to share your positive experience! Your positive feedback means the world to us. Can't wait to host you again!

6/10 – Acceptable

Yvette

Points faibles : Commodités
The beds were low to the ground so for people with bad knees and back I could not recommend and there is only 1 chair and it has wheels, which is a safety hazard if you have health concerns.
Séjour de 2 nuits en avril 2024
Aubrey a répondu le 7 mai 2024
We're sorry to hear that your stay didn't meet your expectations at the Clarendon Hotel. Your feedback is invaluable, and we want to ensure a better experience for you in the future, your feedback will help us with improvements. Thank you

10/10 – Excellent

Joseph

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I arrived before my check in and staff was able to check me in I was glad after my 6 hour flight I was tired. The bar has some good drinks youre lit with just 1 the jalapeño margarita was bomb. The only issue is that I was looking forward to having a bubble bath but they needed up bot giving me that room with a tub. I’ll definitely come back here next time
Séjour de 1 nuit en mars 2024
Melinda a répondu le 5 mai 2024
Your positive review just made our day! It's fantastic to know you enjoyed your time here. Come back and make more memories!

8/10 – Bien

Catherine

Points forts : Service et personnel, commodités
Points faibles : État et installations de l’hébergement
The inensand beds were really comfortable. Nice towels. The room was pretty clean but yet nails sticking out of the bathroom sink area and holes cut in the walls. Neither of the blinds close completely.
Séjour de 1 nuit en mai 2024
Melinda a répondu le 4 mai 2024
Thank you for taking the time share your positive experience! We're thrilled you loved The Clarendon Hotel. Your satisfaction is our top priority. Until next time! Cheers

10/10 – Excellent

Jonathan, Casa Grande

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff was very helpful the room was very clean
Séjour de 2 nuits en mai 2024
Melinda a répondu le 3 mai 2024
Thank you for taking the time to share your positive experience! We're thrilled you loved The Clarendon Hotel. Your satisfaction is our top priority. Until next time! Cheers!

6/10 – Acceptable

Fatima

Voyage d’affaires
There was a tremendous amount of noise at night. Spoke to the front desk, said they were cleaning the restaurant area. I could not understand why they would be cleaning at 11:00-midnight. In addition, there was more noise next to my room in the middle of the night. Overall, this was problematic being that I had to catch a plane with very little sleep the night before due to the noise.
Séjour de 2 nuits en avril 2024
Melinda a répondu le 3 mai 2024
We apologize for any shortcomings you experienced during your stay with us at The Clarendon Hotel. We take your feedback seriously. Please contact us directly so we can work towards a resolution. Thank you for you for your understanding!

10/10 – Excellent

Violeta

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Melinda a répondu le 4 mai 2024
We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

4/10 – Médiocre

Allison

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en avril 2024
Melinda a répondu le 3 mai 2024
We apologize for any shortcomings you experienced during your stay with us at The Clarendon Hotel. We take your feedback seriously and are eager to learn more about your specific concerns. Please contact us directly so we can work towards a resolution. Thank you for your understanding.

2/10 – Terrible

Manuel

Séjour de 1 nuit en mai 2024
Missy a répondu le 23 mai 2024
We apologize for any inconvenience you experienced during your stay at The Clarendon. Your feedback is important ,and we are committed to making improvements,if you could provide more details, we'd appreciate the opportunity to address your concerns. Please contact us directly. Thank you

10/10 – Excellent

Elvira

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
Ironing board but No iron in the room
Séjour de 1 nuit en avril 2024
Maggie a répondu le 2 mai 2024
Thank you for taking the time to share your positive experience! Your positive feedback means the world to us. Can't wait to host you again!

8/10 – Bien

Karen

Séjour de 1 nuit en avril 2024
Melinda a répondu le 21 mai 2024
Thank you for taking the time to share your experience! We're thrilled you loved The Clarendon Hotel. Your satisfaction is our top priority.

8/10 – Bien

Christin

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
It was a decent place to stay. The toilet paper holder, shower head, shower curtain rod were all hanging off. Seems like a little TLC would go a long way. Also, the AC never got cold which in AZ kinda stinks. But again, it was decent.
Séjour de 1 nuit en avril 2024
Maggie a répondu le 30 avr. 2024
We're disappointed to hear that your experience at the Clarendon Hotel fell short of expectations. We apologize for any inconvenience, and we appreciate your feedback.

8/10 – Bien

Kori

Séjour de 8 nuits en mars 2024
Maggie a répondu le 30 avr. 2024
We're thrilled you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

10/10 – Excellent

Jeannie

Points forts : Propreté, service et personnel
Good 👍
Séjour de 1 nuit en avril 2024
Maggie a répondu le 29 avr. 2024
Thank you for taking the time to share your positive experience! Your positive feedback means the world to us. Can't wait to host you again!

6/10 – Acceptable

Christian

Séjour de 1 nuit en avril 2024
Melinda a répondu le 18 mai 2024
We apologize for any inconvenience you experienced during your stay at The Clarendon. Your feedback is important ,and we are committed to making improvements,if you could provide more details, we'd appreciate the opportunity to address your concerns. Please contact us directly. Thank you.

6/10 – Acceptable

Michelle, tucson

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en mars 2024
Maggie a répondu le 28 avr. 2024
We apologize for any shortcomings that you experienced during your stay with us at the Clarendon Hotel. We take your feedback seriously and are eager to learn more about your specific concerns. Please contact us directly so we can work towards a resolution. Thank you for your understanding.

6/10 – Acceptable

Christopher

Voyage de couple
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Property could definitely use some renovations. Bed and stay was good for price. Pool needs to be cleaned badly.
Séjour de 1 nuit en avril 2024
Maggie a répondu le 25 avr. 2024
We apologize for any shortcomings you experienced during your stay with us at the Clarendon Hotel. We take your feedback seriously. Please contact us directly so we can work towards a resolution. Thank you for your understanding.

4/10 – Médiocre

Cody

Points forts : État et installations de l’hébergement
housekeeping walked into my room while i was asleep at 9am. i did not feel rested At all
Séjour de 1 nuit en avril 2024
Melinda a répondu le 25 avr. 2024
We're truly sorry to hear about your experience here. Your feedback is crucial,and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out directly to us so we can discuss your issues. Thank you.

2/10 – Terrible

Richard

Voyage de couple, Voyage d’affaires
Points faibles : Commodités, état et installations de l’hébergement
No phone no microwave plugins were lose
Séjour de 1 nuit en avril 2024
Aubrey a répondu le 24 avr. 2024
We're truly sorry to hear about your experience here. Your feedback is crucial, and we take it seriously. The property has not had microwaves nor phones in rooms for several years, however our staff should have addressed this with you at check in and assisted you with how to contact the desk. We thank you for your time and your feedback.

8/10 – Bien

KELLEY

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The young lady at the front desk was amazing (Aubrey?). I was in town for a medical emergency and she got me right in , no fuss.
Séjour de 1 nuit en avril 2024
Maggie a répondu le 28 avr. 2024
We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

8/10 – Bien

Amber

Voyage d’affaires
Points forts : Propreté
In the rooms there is not a floor length mirror
Séjour de 1 nuit en avril 2024
Missy a répondu le 20 avr. 2024
Thank you for the 4 star rating, Amber!

10/10 – Excellent

Louise Kimball

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I enjoyed my stay because the checkin and out, pool, housekeeping, functionality was great. There was a huge dance party going on at the pool on a Sunday night, which surprised me. I would have bought earplugs. And the dining was less than expected. I'd recommend eating dinner elsewhere, but overall it just fine. I liked it. I do recommend it. Oh...the pillo
Séjour de 1 nuit en avril 2024
Missy a répondu le 20 avr. 2024
Thank you, Louise! We hope to see you back again in the near future!

10/10 – Excellent

Deborah

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great staff.
Séjour de 3 nuits en avril 2024
Melinda a répondu le 18 avr. 2024
Thank you for taking time to share your positive experience! We're thrilled you loved the Clarendon Hotel. Your satisfaction is our top priority. Until next time! Cheers!

10/10 – Excellent

Theresa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
VERY friendly staff. Room was very clean. Small hotel but offered pool, hot tub, patio. Comfortable.
Séjour de 1 nuit en avril 2024
Melinda a répondu le 17 avr. 2024
Thank you for taking the time to share your positive experience! We're thrilled you loved The Clarendon Hotel. Your satisfaction is our top priority. Until next time! Cheers!

4/10 – Médiocre

James, Tucson

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
the property is in major need of an upgrade... old bathroom fixtures... poor lighting in the bathroom
Séjour de 1 nuit en avril 2024
Brent a répondu le 16 avr. 2024
We're sorry to hear that your stay didn't meet your expectations at the Clarendon Hotel. Your feedback is invaluable, and we want to ensure a better experience for you in the future. Please connect with us directly so we can address your concerns, updating the bathrooms and lighting will be the next phase of our room upgrades. We are just finishing up the first phase of this process. Thank you for bringing this to our attention.

2/10 – Terrible

Shawn

Séjour de 1 nuit en avril 2024
Melinda a répondu le 5 mai 2024
We're truly sorry for any inconvenience you experienced during your stay at The Clarendon Hotel. Your feedback is important, and we are committed to making improvements. If you could provide more details, we'd appreciate the opportunity to address your concerns. Please contact us directly. Thank you.

6/10 – Acceptable

Luis

Voyage en groupe
Points forts : Service et personnel, commodités
Staff was very friendly and helpful. I was able to text a maintenance request and they got back almost immediately with maintenance at my door on minutes. That being said... The room was dusty and finishings are all chipped and worn.
Séjour de 1 nuit en avril 2024
Aubrey a répondu le 15 avr. 2024
Thank you for taking the time to share your positive experience, about our Staff and Texting service. We apologize for any shortcomings you experienced during your stay with us at the Clarendon Hotel. We take your feedback seriously, thank you for sharing your feedback so we can improve.

6/10 – Acceptable

Davin

Points forts : Propreté, service et personnel
Séjour de 2 nuits en avril 2024
Aubrey a répondu le 14 avr. 2024
We're disappointed to hear that your experience at the Clarendon Hotel fell short of expectations. We apologize for any inconvenience, and we appreciate your feedback.

8/10 – Bien

Clinton

Points forts : Propreté, service et personnel
Séjour de 2 nuits en avril 2024
Aubrey a répondu le 22 avr. 2024
Thank you for your valuable feedback, Your feedback is important, and we are committed to making improvements.. We hope to see you again in the future!

10/10 – Excellent

Cameron

Séjour de 6 nuits en avril 2024
Melinda a répondu le 1 mai 2024
We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

4/10 – Médiocre

Jessie

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
So, it is a cannabis hotel. There are dedicated areas for it and rooms for it. There are areas in the halls that wreak. I did not know this will booking and was not okay with it but I couldn't find another room that wouldn't cost an absolute fortune due to a basketball thing happening over the weekend I was there. It is in the ghetto. There were a number of things that were broken in my room- the shower handle, the safety bar, several lights, the remote for the air conditioner. It wasn't the cleanest. The staff were very nice.
Séjour de 2 nuits en avril 2024
Maggie a répondu le 8 avr. 2024
We apologize for any inconvenience you experienced during your stay. Your feedback is important, and we are committed to making improvements. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution,Thank you.

8/10 – Bien

Linda

Voyage de couple
Points forts : Propreté, commodités
There was no phone in the room to contact the front desk. We had to go down to the front desk to get toilet paper.The desk chair was broken, it would not rise up . I felt like a little kid sitting up to a big table.It was hard to do computer work. The staff were very friendly.
Séjour de 3 nuits en mars 2024
Aubrey a répondu le 8 avr. 2024
We apologize for any inconvenience you experienced during your stay at Clarendon Hotel. Your feedback is important, and we are committed to making improvements. For your concern about the phone, our staff should have told you during check in that we do not have phones, we apologize, and will ensure this lapse of information doesn't happen again. Thank you for your feedback.

6/10 – Acceptable

Jason

Voyage de couple
Wasnt as nice as what the website made it seem. Pretty much an over glorified Super 8 motel
Séjour de 1 nuit en mars 2024
Maggie a répondu le 7 avr. 2024
We are truly sorry to hear about your experience here. Your feedback is crucial and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution,Thank you.

10/10 – Excellent

Tarsha

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice location and great stay!
Séjour de 3 nuits en février 2024
Missy a répondu le 6 avr. 2024
We are so happy to hear that you enjoyed your stay with us. We hope to have you back in the near future!

6/10 – Acceptable

Ashley

I liked that the rooms were outside and viewed the pool. Furniture in hotel was a little warped but clean nonetheless
Séjour de 1 nuit en mars 2024
Aubrey a répondu le 7 avr. 2024
We apologize for any shortcomings you experienced during your stay with us at the Clarendon Hotel. We take your feedback seriously, thank you for taking the time to let us know how we can improve for our guests.

10/10 – Excellent

Rachel

Voyage d’affaires
Overall ok
Séjour de 2 nuits en avril 2024
Melinda a répondu le 3 avr. 2024
Your positive review just made our day! It's fantastic to know you enjoyed your time here at The Clarendon Hotel. Come back and make more memories with us!

2/10 – Terrible

Jason

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Horrible experience
Séjour de 1 nuit en mars 2024
Missy a répondu le 30 mars 2024
We are truly sorry to hear about your experience here. Your feedback is crucial and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. thank you.

10/10 – Excellent

Korina

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice.
Séjour de 1 nuit en mars 2024
Melinda a répondu le 28 mars 2024
We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again.

10/10 – Excellent

Pamela

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very refreshing experience of customer service, ambience and historic property. I’ll be back
Séjour de 2 nuits en mars 2024
Melinda a répondu le 29 mars 2024
Thank you for your glowing review! We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!