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Overview of SureStay Hotel by Best Western Phoenix Airport

Photo gallery

Guest reviews

3.5/5 Good
2,262 reviews
Guests rated this property 3.9/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Pet Friendly

Map

Explore the area

Popular LocationCelebrity Theater8 min walk
Popular LocationArizona Science Center5 min drive
RestaurantBill Johnson's Big Apple18 min walk
RestaurantFiliberto's1 min drive
AirportPhoenix, AZ (PHX-Sky Harbor Intl.)7 min drive

Choose dates to view prices

  • Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

    3.9/5 guest room rating

    Room amenities

    • 285 sq ft
    • Sleeps 2
    More details
  • Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

    Room amenities

    • 285 sq ft
    • Sleeps 4
    More details
  • Standard Room, 1 King Bed, Non Smoking, Jetted Tub

    4.1/5 guest room rating

    Room amenities

    • 285 sq ft
    • Sleeps 2
    More details
  • Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

    4.5/5 guest room rating

    Room amenities

    • 285 sq ft
    • Sleeps 4
    More details
  • Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

    Room amenities

    • 285 sq ft
    • Sleeps 2
    More details
  • Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

    4.4/5 guest room rating

    Room amenities

    • 285 sq ft
    • Sleeps 2
    More details
  • Standard Room, 1 King Bed, Smoking, Jetted Tub

    Room amenities

    • 285 sq ft
    • Sleeps 2
    More details
  • Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

    Room amenities

    • 285 sq ft
    • Sleeps 2
    More details

About this area

Phoenix

In the city centre, SureStay Hotel by Best Western Phoenix Airport is in Phoenix's Downtown Phoenix neighbourhood, an area with good airport proximity. The area's natural beauty can be seen at Camelback Mountain, while Celebrity Theater and Phoenix Theatre are cultural highlights. Enjoy an event or a match at Chase Field, and consider making time for Phoenix Zoo—a top attraction that's not to be missed.

Map
Popular Location

What's nearby

  • Celebrity Theater - 8 min walk
  • Arizona Science Center - 5 min drive
  • Phoenix Convention Center - 8 min drive
  • Talking Stick Resort Arena - 10 min drive
  • Chase Field - 10 min drive

Getting around

  • 38th Street - Washington Station - 2 min drive
  • Phoenix, AZ (PHX-Sky Harbor Intl.) - 7 min drive

Restaurants

  • Bill Johnson's Big Apple - 18 min walk
  • Filiberto's - 1 min drive
  • McDonald's - 2 min drive
  • Carl's Junior - 2 min drive
  • Burger King - 2 min drive

About this property

SureStay Hotel by Best Western Phoenix Airport

Phoenix hotel in Downtown Phoenix, walk to Celebrity Theater
This hotel features an outdoor pool, coffee/tea in a common area and a business centre. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site. All 95 rooms provide conveniences such as fridges and microwaves, plus complimentary wireless Internet access and LCD TVs with cable channels. Pillowtop, coffee/tea makers and free weekday newspapers are among the other amenities available to guests.
SureStay Hotel by Best Western Phoenix Airport offers 95 forms of accommodation which are accessible via exterior corridors and feature coffee/tea makers and complimentary newspapers. Beds feature pillowtop mattresses. 40-inch LCD televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.
This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Extended parking: USD 10 per day
Limited parking spaces

Food and drink

Coffee/tea in a common area

Things to do

Outdoor pool

Family friendly

Free cots/infant beds
Laundry facilities
Microwave
Outdoor pool
Fridge
Rollaway/extra beds (surcharge)

Conveniences

ATM/banking services
Free newspapers in reception
Front-desk safe
No lifts
Vending machine

Guest services

24-hour front desk
Daily housekeeping
Laundry facilities
Luggage storage
Multilingual staff

Languages spoken

English

Business services

Business centre
Computer station

Outdoors

Picnic area
Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Assistive listening devices available
In-room accessibility
Pool hoist on site
Well-lit path to entrance
Wheelchair-accessible fitness centre
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

More

Designated smoking areas (fines apply)
TV in reception

Room amenities

Bedroom

Climate control (air conditioning)
Blackout drapes/curtains
Free cots/infant beds
Linens
Pillow-top mattress
Rollaway/extra beds (surcharge)

Bathroom

Free toiletries
Hairdryer
Shower/bathtub combination

Entertainment

40-inch LCD TV
TV channels
Premium channels

Food and drink

Coffee/tea maker
Microwave
Fridge

More

Access via exterior corridors
Connecting rooms available
Desk
Free local calls
Free newspapers (weekdays)
Iron/ironing board
Laptop-friendly workspace
Phone

Policies

Check-in

Check-in between 3:00 PM and anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 10 per pet, per night
Dogs only

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for USD 10 per night.
Free cots (infant beds)

Property payment types

American Express
Discover
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Extended parking fee: USD 10 per day
  • Pet fee: USD 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20.00 (subject to availability)
  • Rollaway bed fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Only bookings from non-local guests are accepted. Guests whose residence is within 40 mi (48 km) of the property will not be allowed to check in. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does SureStay Hotel by Best Western Phoenix Airport have a pool?
Yes, this property has an outdoor pool.
Is SureStay Hotel by Best Western Phoenix Airport pet-friendly?
Yes, dogs are allowed at this property. There's a fee of USD 10 per pet, per night. Service animals are exempt from fees.
How much is parking at this property?
Self-parking is free at this property.
What time is check-in at SureStay Hotel by Best Western Phoenix Airport?
Check-in is from 3:00 PM to anytime. Early check-in is available for a fee of USD 20.00 (subject to availability).
What time is check-out at this property?
Checkout is at 11 AM.
Where is this property located?
Located in Downtown Phoenix, this hotel is 0.4 mi (0.7 km) from Celebrity Theater, and within 6 mi (10 km) of Phoenix Convention Center and Chase Field. Talking Stick Resort Arena and Phoenix Zoo are also within 6 mi (10 km). 24th Street - Washington Station is 21 minutes by foot and 38th Street - Washington Station is 21 minutes.

Guest reviews

5 - Excellent
497
4 - Good
828
3 - Okay
533
2 - Mediocre
206
1 - Poor
198
3.9
Cleanliness
3.7
Service and Staff
3.5
Amenities
3.6
Property condition

1/5

  • Liked: Staff & service, amenities
  • Disliked: Cleanliness, property conditions & facilities

There was a bloody towel in room. Lots of people in lot and neighbors very loud.

Stayed 1 night in Apr 2020

1/5

  • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Dirty place didn’t go in want my money back. It was a waste of time

Stayed 1 night in Apr 2020

1/5

  • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Poor customer service and extremely dirty I would never stay there again

Stayed 1 night in Apr 2020

2/5

  • Liked: Cleanliness
  • Disliked: Amenities

The rooms were good, big, mostly clean. The biggest disappointment was that they not only charged for overnight parking if you were flying out of the airport, they did not advertise this properly, and even upon check in, i made it clear i was leaving my car for two days because of travel and the clerk did not tell me there would be a charge. I even booked the shuttle to the airport. It was not until the next morning when i asked where the best place to park was, that i was told there was a $10 a day charge. There are many hotels in the area that do not charge. I will be sure not to stay here again if i am traveling.

Stayed 1 night in Mar 2020

1/5

    This traveller didn’t leave comments with their review
    Stayed 1 night in Mar 2020