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Hotel was extremely nice. From the moment you get off to the moment you are checked out, the staff is attentive and always going above and beyond. Rooms are wonderful and the property is very well kept.
The hotel is set at the foot of camel back mountain with access to the trail to climb the mountain. This is a lovely contrast to the rest of the hotel which seems designed to invite guests to relax in a sun-drenched over-fed coma by the pool. It is over the top expensive, and that is the only thing ...
I encountered 2 large bugs in my room during my 3 night stay. I called and the staff responded and "escorted it off the property" immediately.
I really like this hotel a lot and have stayed here a few times. However the room we were in casita 350 smelled musty and needed some repairs. Also the 2 pool attendants at the main pool provided terrible service this last trip. I never give bad reviews but felt like it was necessary this time.
Our stay at the JW was perfect. The staff was outstanding and always helpful, and the resort was beautiful. I was with a small group for a quiet celebratory weekend, and we could not have asked for more.
Nice hotel. Most rooms don’t have a bathtub. Also, most of hotel was booked for a wedding. The wedding and guests were great but night of the ceremony was very noisy. Hotel should have warned guests. Food was excellent. Will return.
Luxury property in a relaxed environment with spectacular views on camelback mountain. Great location, just minutes from Old Town and Sky Harbor Airport. Staff was extremely accommodating. New complimentary breakfast is a very nice new feature that makes all the difference.
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