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Reviews of La Quinta Inn by Wyndham Phoenix Sky Harbor Airport

2.5 out of 5
La Quinta Inn by Wyndham Phoenix Sky Harbor Airport
911 S 48th St, Tempe, AZ

Reviews

6.0
Rating 10 - Excellent. 246 out of 1250 reviews" "
Rating 8 - Good. 214 out of 1250 reviews" "
Rating 6 - Okay. 255 out of 1250 reviews" "
Rating 4 - Poor. 264 out of 1250 reviews" "
Rating 2 - Terrible. 271 out of 1250 reviews" "

5.6/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Jose

Travelled with family
Disliked: Staff & service
the property is older in good area.
Stayed 3 nights in Apr 2024

6/10 Okay

Odile

Average..
Stayed 1 night in Apr 2024

6/10 Okay

Steven

Disliked: Staff & service, amenities, property conditions & facilities
The price was low, my expectations were a bit higher than i received !! The pool was nothing lime the picture and not heated! I did appreciate the breakfast and that staff was nice !!!
Stayed 4 nights in Apr 2024

8/10 Good

JP

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

huu duc

Liked: Cleanliness, staff & service, property conditions & facilities
I like the hotel's breakfast and its proximity to the airport and highways. However I have a problem with the room's key almost everyday during my stay. Thanks for the service. Duc
Stayed 4 nights in Apr 2024

4/10 Poor

Nicole

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carpet looked unvacuumed, the building and rooms are old and run down. Staff are very friendly.
Stayed 1 night in Apr 2024

8/10 Good

Lovina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The outside of property is nasty and dirty. Food is good
Stayed 1 night in Mar 2024

8/10 Good

Michael, modesto

Liked: Cleanliness, staff & service
Road construction in the area took me 45 minutes out of my way and after settling in, the tv didn't work and front desk said they were having issues with provider. Thank god they had internet and i had a phone. No restaurant for miles after Dennys next door closed and they had no options.
Stayed 1 night in Apr 2024

6/10 Okay

Andrew James

Disliked: Amenities
Rooms are quite dated and desperately need to be redone. The shower nozzle is mounted very low and doesn’t have much pressure. Ac is quite loud and it makes it hard to sleep.
Stayed 3 nights in Apr 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

James

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dated, dirty, overpriced for what you get. Close to airport is the only positive.
Stayed 2 nights in Apr 2024

4/10 Poor

chafik

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Place is old and in disrepair
Stayed 1 night in Apr 2024

6/10 Okay

Kyle

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Was adequate for a place to sleep, I was flying solo so I was fine with it. Probably not up to par if I would have had the wife and kids. It was cheap and you get what you pay for. I’d stay again for the price but for example: only one working ice machine, curtain draw rod duct taped together, one wall lamp inop, shower head could use replacing, luggage closet door obviously had a hole patched and hanging kinda loose on the hinges. Nothing I’d so complain to management about but it’s the class of stuff that doesn’t surprise for a cheap hotel.
Stayed 1 night in Apr 2024

4/10 Poor

Kristina, Happy Valley

The front desk person never brought me an extra blanket I requested. The van’s seat belt was broken. Hallways were dirty
Stayed 1 night in Apr 2024

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Amber

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport, but in a somewhat isolated area. The Denny's next door is closed, and no other food is available close by. If you have a car, you'll be fine. Get to breakfast early or you may not get food. They ran out of almost all food an hour before breakfast was supposed to be done being served. Thankfully, we like cinnamon-raisin bagels, lol, or else we'd have had nothing to eat 3 of the 4 days there. Our room was clean-enough overall, but the carpets were in dire need of being shampooed, as evidenced by our grimy socks.
Stayed 4 nights in Mar 2024

8/10 Good

Zsolt

Travelled with family
Liked: Staff & service
While I cannot give a lot of stars, quite honestly for the amount I spent, it was a decent experience. The beds were comfortable, staff was nice and friendly and we just ran a noise maker to deal with outside noises.
Stayed 1 night in Apr 2024

2/10 Terrible

Beth

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Karen Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Angela

Great staff!
Stayed 1 night in Apr 2024

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were friendly and it was close to the airport. the room was well taken care of.
Stayed 2 nights in Mar 2024

8/10 Good

Jesus

Stayed 1 night in Mar 2024

6/10 Okay

Bruce

Travelled with partner
This facility needs to be updated and not by adding another coat of paint on top of the half a dozen already there. We stayed in a suite and it was less the a 3 star rating, curtains missing, other have holes, air handling system full of soot and at intake and discharge vents Breakfast after 9:15 am was lacking as when something ran out they did not put more out, lots of guests had to settle for cereal, bread or bagels waffle mix empty, sausage and eggs gone. Hotel knows how many people are staying and need to ensure breakfast for all not just most Bruce Baker Repeat quest of La quinta chain for many years
Stayed 1 night in Mar 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Murray

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room had strange smell…shower terrible etc.
Stayed 1 night in Mar 2024

6/10 Okay

Heather

Stayed 1 night in Mar 2024

10/10 Excellent

WINNI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Morgan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our flight did not get in until 11:30pm of the day we were checking in. I had called the hotel earlier that morning to notify them of this. When we got to the hotel (very tired and ready for bed), the lady at the front desk told us that there were not any rooms left and the one I had booked was no longer available. We had two double beds and ended up having to stay in a one queen bed room. We obviously just went with whatever because we were so tired. We were not offered a refund or anything. Not to mention the hotel was very dirty, falling apart, shower was disgusting, and it smelled like smoke. I would never recommend stay here with the prices they give. Extreme waste of money.
Stayed 1 night in Mar 2024

8/10 Good

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Nice quick stop after all day travel
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Rosemary

Stayed 1 night in Mar 2024

4/10 Poor

MICHAEL

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Wrote twice to the property asking for information on how to catch the shuttle. They ignored the messages. Got to the airport and called the hotel. They sent the shuttle and it arrived about 15 minutes later so it worked out but why couldn't they have responded to my queries? Got into the room and the toilet was running. I fixed it by attaching the flapper chain to the lever ... but why should I have to do that? TV didn't work and I couldn't figure out how to fix it. The hotel's internet credentials had expired so my virus protection software wouldn't allow me to use it. Called the front desk and was told to call back in 15 minutes. I didn't bother. On the plus side, the room was clean, the bed comfortable, the AC worked just fine and the shuttle back to the airport was on time ... but I probably won't be staying at a La Quinta again.
Stayed 1 night in Mar 2024

4/10 Poor

Steve

Disliked: Amenities, property conditions & facilities
I did not feel safe to leave the room by myself.
Stayed 1 night in Mar 2024

4/10 Poor

Sergio Lopez, HERMOSILLO

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet was very dirty, needs to be replaced asap, all the doors are falling off, close doors, bathroom doors and room door. It was fairly clean but also very expensive considering the room conditions. I would definitely try to look for another option next time. Staff very friendly.
Stayed 1 night in Mar 2024

4/10 Poor

Michael

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were looking for a convenient place to stay near the airport for an early flight the next morning. I should have paid more attention to the reviews! The hotel lobby was outdated and noisy as a bus load of kids was having a buffet style meal there while people were checking in. Then there was the elevator which was shabby and dirty. When we opened the door to our room it met our worst fears. It was dingy, outdated old furniture and decor. There were stains on the carpet that looked like blood and the bathroom was also outdated. There was rust in the bathtub around the drain and the toilet was loose. Also, there were 3 lights that werent working. There are no eating places nearby or a convenience store. Also it was very noisy at night. You can hear traffic, people coming and going from their rooms. There are plenty of other hotels of other major brands around there and I should have booked one of those.To top it off our rate was $260 total! Definitely do not recommend and the management should pay more attention to the poor reviews!
Stayed 1 night in Mar 2024

6/10 Okay

Murray

Travelled with group
Liked: Amenities
The door could not be secured when locking from the inside!
Stayed 1 night in Mar 2024

2/10 Terrible

Benjamin J

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service & the property were both the worst we have experienced.
Stayed 2 nights in Mar 2024

6/10 Okay

Keith

Good shuttle service, and in room is nicer than outside. But the price is high for this quality of a hotel.
Stayed 1 night in Mar 2024

4/10 Poor

Irene

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Was disappointed because most wyndham properties are first class-the bathroom was poor, the outside was very old, no hair dryers, one little bar of soap-no hotel information book about wifi, tv channels, restaurants need by ir to have delivered-really needs an upgrade to the facility-wont stay there again
Stayed 1 night in Mar 2024

4/10 Poor

Barrett

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Velma

Travelled with family
Liked: Amenities
The boiler was out and no hot water the one-day stay. I know that’s out of their control, but no offered compensation. We were in a handicapped room and shower fixtures did not work -just spun. Very difficult to turn the drip off or figure out how to divert to handheld. Aged bathroom This is an older building and could use upgrades. Shuttle to airport good. For the price it wasn’t near the usual la Quinta experience
Stayed 1 night in Mar 2024

4/10 Poor

Diane L

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The front counter staff did not know the shuttle schedule causing me to have to wait 40 minutes, outside in the cold at the airport.
Stayed 1 night in Mar 2024

6/10 Okay

Deborah, Cornville

Business traveller
Liked: Staff & service, amenities
In the heat of the desert, there are no refrigerators in "some" rooms. I asked my room did not have one and because I have refrigerated medication - they had no solution and seemed indifferent to the issue. Signage to find your room is less than complete. I dare you to find Room 200 using the signs. Only one guest accessible plug near the bed, on one side. USB ports on desk did not work. Airport transportation was great. Bed was comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Cheryl D

Stayed 1 night in Mar 2024

4/10 Poor

Athimuthu

Liked: Cleanliness
Disliked: Property conditions & facilities
First of all there was no Airport Shuttle after 9pm. As opposed to a blind advertisement saying "Guests love shuttles from the airport". I only came to know after calling the hotel at 1:30am. This was very disappointing, as I was specifically looking for a hotel with shuttle. It doesn't seem worth for about $250 that I paid for one night. Secondly, the key card did not work. The person at the register had to come and try many times with his own card to get the door to open. I had asked for 2 double beds, but this room just had one bed. When the key card was not working, I asked whether they can give me a different room. But the person replied saying there are no more rooms. Third, the road around the hotels could be fixed. Not that this matters for one night's stay, but the road around the facility had many pot holes that need to be fixed. Overall, my main concern was not just the absence of the shuttle but how the listing makes you believe (without specifying the timing of the shuttles).
Stayed 1 night in Mar 2024

8/10 Good

Jeff

Stayed 1 night in Mar 2024

2/10 Terrible

Nicolas

Stayed 5 nights in Mar 2024

4/10 Poor

Avrien

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Moke

Liked: Cleanliness, staff & service, property conditions & facilities
Pouch on khc
Stayed 1 night in Mar 2024