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Home2 Suites by Hilton Phoenix Airport North, AZ – Avis

3 out of 5
Home2 Suites by Hilton Phoenix Airport North, AZ
888 N 44th street, Phoenix, AZ

Avis

9,2

Merveilleux

Note de 10 – Excellent, d’après 299 avis sur 404." "
Note de 8 – Bien, d’après 67 avis sur 404." "
Note de 6 – Acceptable, d’après 22 avis sur 404." "
Note de 4 – Médiocre, d’après 8 avis sur 404." "
Note de 2 – Terrible, d’après 8 avis sur 404." "

9,4/10

Propreté

9,4/10

Service et personnel

9,2/10

Commodités

9,4/10

État et installations de l’hébergement

9,2/10

Écoresponsabilité

Avis

8/10 – Bien

gino

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bon choix!
Séjour de 1 nuit en mai 2024
Andrew, FDA a répondu le 26 mai 2024
Gino, thank you for choosing to stay with us and leave positive feedback.

8/10 – Bien

Marc

Voyage en famille
Points forts : Service et personnel, commodités
Tapis pas propres et usées, sofa taché.
Kiki a répondu le 17 févr. 2024
Marc, we are sorry that this stay wasn't a 5/5 for you due to the condition of the sofa bed and we apologize for that. We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 – Excellent

christelle, MONTREAL

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Très bien très grande chambre très propre
Séjour de 2 nuits en juillet 2023
Alex a répondu le 11 juill. 2023
We are happy to hear you enjoyed your room! We hope to see you again soon!

10/10 – Excellent

Marie-eve

Séjour de 1 nuit en août 2022
Guest Services a répondu le 21 sept. 2022
Thank you for the 10/10!

10/10 – Excellent

Ève

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en août 2022

10/10 – Excellent

Ruby

Voyage de couple
Very comfortable
Séjour de 1 nuit en mai 2024
Andrew, FDA a répondu le 26 mai 2024
Ruby, we are glad to hear that your stay was comfortable and greatly appreciate you taking the time to leave feedback.

10/10 – Excellent

Alice, Williston

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Fast, efficient check in
Séjour de 1 nuit en mai 2024
Kiki a répondu le 21 mai 2024
Alice, thank you for the 5/5 we truly appreciate it. We love when we can make our guest experience easier. We hope to see you again soon.

8/10 – Bien

Nicholas

Went great! Would stay again!
Séjour de 1 nuit en mai 2024
Andrew, FDA a répondu le 20 mai 2024
Nicholas, we are happy to hear that your stay was a positive experience and look forward to creating a similar experience on your next stay.

10/10 – Excellent

Scott

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice, clean, modern rooms and friendly staff
Séjour de 1 nuit en mai 2024
Andrew, FDA a répondu le 20 mai 2024
Scott, we are thrilled to hear that our accommodations were to your expectations. Thank you for taking the time to provide us with positive feedback and for choosing us as your travel destination.

10/10 – Excellent

Kimberly

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We had a great stay with a comfortable king bed, fresh breakfast, and very attentive staff. Breakfast consisted of eggs, sausage, biscuits, waffles, oatmeal, fresh fruit & more which allowed for each of us to have a great breakfast to start the day.
Séjour de 1 nuit en mai 2024
Andrew, FDA a répondu le 20 mai 2024
Kimberly, we appreciate your feedback and are glad to hear that you enjoyed your stay and our breakfast was to your liking. We look forward to your next visit to your home away from home here at Home2 Suites Phx Airport North.

10/10 – Excellent

Jessica

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Had a perfect stay at this Homes2 Hilton. The front desk staff was incredibly friendly, hospitable, and accommodating. The facilities and room were immaculate. Great gym. Appreciated the free airport shuttle. Highly recommend for a stay in Phoenix if you don’t mind being a 10-15 min car ride from downtown.
Séjour de 2 nuits en mai 2024
Kiki a répondu le 17 mai 2024
Jessica, thank you so much for the 5/5 we appreciate it. We are glad that our staff were hospitable and friendly. We are also glad to hear that our amenities were suiting to you and your party. We would love to host you again in you are ever in the Phoenix area.

10/10 – Excellent

Crystal

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Absolutely beautiful! So spacious! Pictures do not do it Justice! Extended family was able to stay together and get lots of visiting time in while in town for a wedding
Séjour de 1 nuit en avril 2024
Andrew, FDA a répondu le 11 mai 2024
Crystal, we are very thankful that you and your family found our amenities to your liking. We appreciate you taking the time to leave us positive feedback and look forward to your next visit.

10/10 – Excellent

Jerry

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Andrew, FDA a répondu le 11 mai 2024
Jerry, thank you for your 5 out of 5 score for our property. We appreciate that you found our amenities to your liking.

10/10 – Excellent

Susan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Comfortable. The bed and linens were amazing. We liked the curtain divider between the bed and lounge area. Juan at the front desk was professional and very helpful. Appreciated the full complementary breakfast and airport shuttle.
Séjour de 1 nuit en avril 2024
Andrew, FDA a répondu le 26 avr. 2024
Susan, thank you for staying with us and taking the time to leave positive feedback. We are happy to hear we made such an impression on you and your family. We look forward to creating a similar experience on your next visit to Home2 Suites Phoenix Airport North.

10/10 – Excellent

Manuel, San Juan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excelente lugar.
Séjour de 3 nuits en janvier 2024
Front Desk a répondu le 23 avr. 2024
Manuel, thank you for staying with us and taking the time to leave positive feedback. We appreciate you and welcome you back on your next trip to Home2 Suites Phoenix Airport North.

8/10 – Bien

Melissa

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff were super nice. Rooms nice. Ok for a one night stay!
Séjour de 1 nuit en avril 2024
Kiki a répondu le 22 avr. 2024
Melissa, thank you for the 4/5 we greatly appreciate your review. We are glad to see you enjoyed your stay and we hope to see you again soon.

2/10 – Terrible

Christine

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Didn’t receive a Hilton honors bag despite being an honor member, didn’t have enough towels for the number of guests in the room, when I called to ask for extra towels I was told I had to walk to the front desk to get them. Then we went to open the pull out couch for our kids to sleep on and it was dirty and unmade. It looked as though there were blood stains on the mattress. The room had no sheets and we had to walk down to the front desk to get them ourselves. The pool water was gross. I’ve never stayed at a place that made me fetch my own housekeeping, especially when the linens should have been here in the first place. There are better places to stay, don’t waste your money.
Séjour de 1 nuit en avril 2024
Guest Services a répondu le 18 avr. 2024
We apologize you did not enjoy your stay with us, Christine. We are following up with management regarding your feedback and will address accordingly.

8/10 – Bien

Siva

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good staff. Check-in was smooth. Overall nice experience.
Séjour de 1 nuit en avril 2024
Kiki a répondu le 12 avr. 2024
Siva, thank you for the 4/5 we are pleased to see you enjoyed your stay with us. If you ever find yourself in Phoenix, we hope you chose us to welcome you "home" again.

10/10 – Excellent

Mario

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Kiki a répondu le 5 avr. 2024
Mario, thank you for the 5/5 we appreciate it. We are glad to see you enjoyed your stay with us and we hope to see you again soon.

10/10 – Excellent

PAUL

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean
Séjour de 1 nuit en mars 2024
Kiki a répondu le 2 avr. 2024
Paul, thank you for the 5/5 we appreciate it and hope to see you again soon.

8/10 – Bien

Kimberly

Points forts : Propreté, service et personnel
Nice hotel. Great staff- super accomodating. They let me check in early & have a late check out. Wonderful breakfast in AM. Only complaint, my room could have been cleaner. I felt it needed a refresh & better sanitation.
Séjour de 2 nuits en mars 2024
Kiki a répondu le 1 avr. 2024
Kimberly, thank you for the 4/5 we appreciate it. We are glad you enjoyed your stay. We love to hear that you enjoyed our breakfast and staff. We hope to see you again in the future.

10/10 – Excellent

Kirk

Séjour de 1 nuit en février 2024
Drew a répondu le 22 mars 2024
Kirk, thank you for taking the time to leave us a 5 star review. We greatly appreciate your patronage and look forward to your next visit to your home away from home at Home2 Suites Phoenix Airport North.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Accommodating and immaculately clean hotel!
Close to airport and immaculately clean. Accommodated an early check in for us, which was extremely helpful as our check out time for our other accommodation was 10 am and our flight didn’t leave until 10:30 pm. The shuttle van wasn’t available during our stay, but the hotel ordered a Lyft ride free of cost. Will definitely stay there again!
Séjour de 1 nuit en février 2024
Front Desk a répondu le 25 févr. 2024
Thank you for choosing to stay with us. We greatly appreciate you taking the time to leave us such positive feedback. We look forward to your next visit with us.

10/10 – Excellent

Marissa

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
Kiki a répondu le 23 févr. 2024
Marissa, thank you so much for the 10/10. We are glad to see you enjoyed your stay and we hope to see you again soon.

8/10 – Bien

Tanisha

Voyage en famille
Points forts : Service et personnel
Overall, our stay was a good value but I would recommend other hotels before this one. We were there for a soccer tournament. We had a great experience when we stayed at another, perhaps newer Home2 Suites in California, so expectations were high. Unfortunately, this property did not live up to our first stay. The bed was not made correctly. The mattress cover/bed skirt was used as a blanket and I had to remake the bed. We typically do not use housekeeping while we travel on shorter trips. The bathroom, particularly the tub, had tiny gnats all over it. We would wash them drain and they would return every single day. Our schedule was hectic so I didn't bother to complain. The property, like most others in the area, was full because of the tournament. We did not have a lot of choices so we decide to stay in the room we had. The breakfast offered a decent selection but my son thought the waffles and syrup tasted awful. He ate a few other items but eventually went to the grocery store and had breakfast in our room. The staff was friendly and helpful and the rest of the room appeared clean. We visited teammates staying in other nearby hotels at similar price points and liked those a bit better. I would only book this hotel again if those other hotels were not available.
Séjour de 4 nuits en février 2024
Kiki a répondu le 23 févr. 2024
Tanisha, we apologize that this is the experience you received while on property with us. This is definitely not up to standards, and we sincerely apologize for the inconvenience. We hope your family is not forever sworn away from the Home2 brand and will hopefully give us another chance. Thank you so much for leaving a review so we can address the situation head on.

10/10 – Excellent

Connie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was clean and comfortable.
Séjour de 1 nuit en février 2024
Kiki a répondu le 17 févr. 2024
Connie, we glad to see that your stay was a 5/5! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 – Excellent

David

Séjour de 1 nuit en février 2024
Kiki a répondu le 17 févr. 2024
David, we glad to see that your stay was a 5/5! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 – Excellent

Carlos C

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
clean property
Séjour de 4 nuits en janvier 2024
Kiki a répondu le 17 févr. 2024
Carlos, we glad to see that your stay was a 5/5! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

8/10 – Bien

Loraine

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice hotel
Very nice professional desk manager. We watched take care of a problem guest and a phone call from another guest before he got to us, but he remained pleasant and patient. Good job!
Séjour de 1 nuit en janvier 2024
Kiki a répondu le 17 févr. 2024
Loraine, we glad to see that you enjoyed your stay. We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 – Excellent

Kami

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff were all friendly, it’s conveniently located near major freeways. Rooms was nice and clean and quiet! This is our 2nd time staying here.
Séjour de 3 nuits en décembre 2023
Kiki a répondu le 17 févr. 2024
Kami, we glad to see that your stay was a 5/5! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 – Excellent

Keith

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Our stay was great, look forward to staying again
Séjour de 1 nuit en janvier 2024
Kiki a répondu le 17 févr. 2024
Keith, we glad to see that your stay was a 10/10! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 – Excellent

Richard

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Kiki a répondu le 17 févr. 2024
Richard, we glad to see that your stay was a 10/10! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 – Excellent

Laura

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en janvier 2024
Kiki a répondu le 17 févr. 2024
Laura, we glad to see that your stay was a 10/10! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 – Excellent

Diana

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Kiki a répondu le 17 févr. 2024
Diana, we glad to see that your stay was a 10/10! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 – Excellent

Chris

Kiki a répondu le 17 févr. 2024
Chris, we glad to see that your stay was a 5/5! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 – Excellent

Birgit

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very friendly staff . Great breakfast and beautiful room with a kitchenette. Would stay again
Séjour de 1 nuit en janvier 2024
Kiki a répondu le 17 févr. 2024
Birgit, we glad to see that your stay was a 5/5! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

4/10 – Médiocre

Nathan

Voyage en famille
Points forts : Service et personnel
Noisy, not the best nights sleep
Didn’t have the best nights sleep here. The room had an odd “leftover food” smell when we checked in, and the room was facing a busy freeway so it was very noisy at night. Breakfast was decent and the staff was friendly however, and shuttle was quick and on time.
Séjour de 1 nuit en janvier 2024
Kiki a répondu le 17 févr. 2024
Nathan, we apologize that you didn't receive the best night of sleep due to the noise. We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 – Excellent

Cris

Points forts : Commodités
Great property close to the airport easy to get to and amazing staff. I was well briefed on the amenities of property and meal time. I had an amazing experience here.
Séjour de 1 nuit en décembre 2023
Kiki a répondu le 17 févr. 2024
Cris, we glad to see that your stay was a 5/5! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 – Excellent

Bruce

Séjour de 1 nuit en décembre 2023
Kiki a répondu le 17 févr. 2024
Bruce, we glad to see that your stay was a 5/5! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

4/10 – Médiocre

Peter

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
What happened to customer service?
My first contact with the front desk was unhelpful. I had a 5 a.m. check in & was told the shuttle did not start until 6 a.m. No suggestions no cab company telephone. I crossed the parking lot to another IHG hotel where the woman at the front desk arranged a cab for me. I was tired so bought 2 items from the lobby market. Usurious! A small profit is expected but their prices were TRIPLE their retail value. When I paid, the new check in desk employee was somewhat rude. He was checking in a group but informed me (a guest) that either I put it on my room, or I could get in back of the line of people checking in. I understand that he had several people to deal with but he could have communicated the same info in a far pleasanter manner. Never again. Next time, I will reserve at the hotel across the parking lot for future trips to Phoenix.
Séjour de 1 nuit en décembre 2023
Kiki a répondu le 17 févr. 2024
Peter, I just want to take the time to apologize for the service you received. We will take this as a learning opportunity to teach our staff to go above and beyond for our guest. Thank you for leaving a review we truly do appreciate it.

10/10 – Excellent

James

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Kiki a répondu le 17 févr. 2024
James, we are pleased to see that your stay with us was a 10/10! We are so grateful that you left a review. We hope to see you again in the future.

10/10 – Excellent

Qiuming

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff is very friendly. Hotel is nice and new. Very worth it.
Séjour de 1 nuit en décembre 2023
Kiki a répondu le 17 févr. 2024
Qiuming, we glad to see that your stay was a 5/5! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 – Excellent

Kim, Spokane

Voyage en famille, Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Juan and Alex were fantastic!!!
Séjour de 1 nuit en décembre 2023
Kiki a répondu le 17 févr. 2024
Kim, we glad to see that your stay was a 5/5! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

8/10 – Bien

Omar

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything is excellent at this hotel from top to bottom. The only thing that I didn’t like was the breakfast replenishment. Things were running out quick and there were no replenishment 🙂
Séjour de 1 nuit en décembre 2023
Kiki a répondu le 17 févr. 2024
Omar, thank you for taking the time to leave us a review. We are glad to see that overall, you enjoyed your stay. I do want to apologize for the slow replenishment on the breakfast. We do hope to see you again in the future.

10/10 – Excellent

?

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
There are something beyond my expectations such as featuring a dishwasher in the room and be friendly with pet.
Séjour de 1 nuit en décembre 2023
Kiki a répondu le 17 févr. 2024
We glad to see that your stay was a 5/5! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 – Excellent

John

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean, comfortable, spacious suite. Friendly, efficient staff.
Séjour de 2 nuits en décembre 2023
Kiki a répondu le 17 févr. 2024
John, we glad to see that your stay was a 5/5! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

6/10 – Acceptable

LaTonya

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Nice get better customer service people
When I checked in the clerk was very sarcastic and very rude the room was not set up for four even though it was reserved before I had to go back and ask for more towels and the clerk was very sarcastic
Séjour de 1 nuit en décembre 2023
Kiki a répondu le 17 févr. 2024
LaTonya, I am sorry to see that your stay was not a 10/10! We will use this as a learning opportunity to go over great customer service skills with our front desk team. We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 – Excellent

Annette

Voyage de couple
Points forts : Commodités, état et installations de l’hébergement
It was a nice, clean hotel. Roomy, good breakfast
Séjour de 1 nuit en décembre 2023
Kiki a répondu le 17 févr. 2024
Annette, we glad to see that your stay was a 10/10! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 – Excellent

Kelli

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff was wonderful
Séjour de 4 nuits en décembre 2023
Kiki a répondu le 17 févr. 2024
Kelli, we glad to see that your stay was a 10/10! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 – Excellent

Jennifer, Pemberville

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Kiki a répondu le 17 févr. 2024
Jennifer, we glad to see that your stay was a 10/10! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.