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Reviews of Hilton Vacation Club Scottsdale Links Resort

3 out of 5
Hilton Vacation Club Scottsdale Links Resort
16858 N Perimeter Dr, Scottsdale, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 663 out of 1005 reviews" "
Rating 8 - Good. 235 out of 1005 reviews" "
Rating 6 - Okay. 47 out of 1005 reviews" "
Rating 4 - Poor. 30 out of 1005 reviews" "
Rating 2 - Terrible. 30 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Carole

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
The property is definitely outdated and in need of repair. Handles falling off of dresser drawers, rips in carpet, dated furniture, etc. The worst of it was the ants in the kitchen the first morning, and the silverfish in the dresser drawers of the next unit that we were moved to. We wasted an evening of a short vacation having to repack, move to a new room, and un-pack all over again. And when we asked for a later check out(noon instead of 10am), as a courtesy for that and the bug issues, we were given until 11:30, even after my husband asked to speak with the manager. Really?? Customer service at it's worse. And beware of the major sales pitch for a time share at the beginning of your stay. I would not recommend this place nor would I ever stay here again. Too bad. The outside is lovely.
Stayed 4 nights in May 2024
Response from Srdjan on May 25, 2024
Thank you very much for your review. We are sorry to hear that your stay wasn't up to your expectations, and that our customer service wasn't up to your standards. We do appreciate your feedback and we will use this feedback to try to improve our service.

10/10 Excellent

Mary ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice that it has a full kitchen with good plates and cups.
Stayed 2 nights in May 2024
Response from Hitzel Rivas on May 24, 2024
Thank you very much for your feedback. We are happy to hear that you enjoyed your stay with us and the accommodations in the room. We hope to have a chance to host you again in the future.

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a 2 bedroom. Rooms were nice and clean. Only thing I would say is the beds were pretty hard and there are no elevators. Our unit was on the 3rd floor. Was pretty tough lugging things up and down 3 floors with a 2yr old but other than that no complaints! Still not enough for me to knock down a star. We were very pleased with our stay.
Stayed 3 nights in May 2024
Response from Hitzel Rivas on May 24, 2024
Thank you very much for your feedback, we are happy to hear that you enjoyed your stay with us. I apologize for the inconvenience of being on a 3rd floor and that our agents did not offer the assistance with your luggage. We hope to see you again in the future, thank you.

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing. We had an issue with our washing machine and they responded immediately. There were some additional issues that occurred from that repair and everyone worked quickly and efficiently to solve the issue. When all was done, they checked in 2 additional times that day to be sure that all was still going well. Can't say enough of about how well it was handled and how friendly and helpful the staff was. Property and condo was clean and comfortable as always.
Stayed 3 nights in May 2024
Response from Hitzel Rivas on May 24, 2024
Thank you very much for your feedback, we are happy to hear that you enjoyed your stay with us. We are proud to have been able to provide you with our service and we hope to see you again in the future. Thank you!

8/10 Good

Samantha

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice place, but it is a timeshare property so the staff will swarm you to try and get you to attend a presentation. We said no multiple times and still started shouting times down our throats, finally gave in than proceeded to say we did not qualify. The amenities are nice, we didn’t get to use them though as people hoarded the Ramada's for personal graduation parties all day/weekend. The adult pool is very small, only a few umbrellas doesn’t seem as well up kept as the ‘family’ pool.
Stayed 3 nights in May 2024
Response from Hitzel Rivas on May 24, 2024
We are so sorry to hear that our resort did not meet your expectations. We hope that you could give us a chance in the future. We will start renovation on 2025 and this will bring a lot of new improvement to our rooms and resort. Thank you!

10/10 Excellent

Flavia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with very nice gardens and pool
Stayed 2 nights in Feb 2024
Response from Hitzel Rivas on May 21, 2024
Thank you very much for your feedback, we appreciate your kind words. We hope to see you again soon. Please don't hesitate to reach out to us if there is anything we can do for you.

6/10 Okay

Alexandria

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The property was beautiful and the staff was exceptional! The only issue we had was that when my daughter walked on the carpet of our room, her feet became very dirty.
Stayed 3 nights in May 2024
Response from Hitzel Rivas on May 13, 2024
We are so sorry to hear about the bad experience you had in our resort due to the dirty carpet. We want to thank you for your feedback and are glad to hear that our staff was exceptional during your stay. If you ever have a chance to visit us again, please feel free to reach out and I will make sure to provide a better experience. Thank you!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Hitzel Rivas on May 13, 2024
Thank you very much for your rating, we appreciate your feedback. We hope to have a chance to host you again.

10/10 Excellent

William, Van Wert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The people were very nice and professional, the facility was very clean and quiet. The swimming pool was clean and Safe. My wife and I look forward to when we can return. Thank you.
Stayed 3 nights in May 2024
Response from Srdjan on May 10, 2024
Thank you very much for your review. We are thrilled to hear that you enjoyed your stay. Hope we will have a chance to host you again in the near future.

8/10 Good

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Srdjan on May 10, 2024
Thank you so much for the feedback. We are glad that you enjoyed your stay with us. Hope we will have a chance to host you again in the near future.

10/10 Excellent

Kathy

All staff members were very courteous and polite!
Stayed 21 nights in Apr 2024
Response from Hitzel Rivas on May 7, 2024
We are happy hear that you enjoyed your stay with us and found our staff polite. We hope to have a chance to host you again.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice resort
Stayed 6 nights in Apr 2024
Response from Hitzel Rivas on May 7, 2024
Thank you very much for your kind response. We hope to have a chance to host you again in the future.

10/10 Excellent

Tracy, belvidere

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hitzel Rivas on May 7, 2024
Thank you very much for your feedback.

10/10 Excellent

Sheryl Austin, Issaquah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 3 nights in Apr 2024
Response from Srdjan on May 3, 2024
Thank you very much for the rating. We are happy to hear that you enjoyed your stay. Hope we will have the opportunity to host you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hitzel Rivas on May 21, 2024
Thank you very much for your feedback. We hope to have a chance to host you again in the future.

10/10 Excellent

Russell, Eagle

Liked: Cleanliness, staff & service
The staff was great. Full of information. Glad to hear some renovations are going to hapoen. Really needs updating but we will be back
Stayed 5 nights in Apr 2024
Response from Srdjan on May 1, 2024
Thank you very much for your review. We are glad to hear you enjoyed your stay. Look forward to hosting you again.

10/10 Excellent

Brigitte

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room was large, and felt like home
Stayed 4 nights in Mar 2024
Response from Srdjan on Apr 28, 2024
Thank you very much for your great review. We are glad to hear that you enjoyed your stay with us. Hope we will have the opportunity to host you again in the near future.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hitzel Rivas on Apr 29, 2024
Thank you very much for your feedback, we hope to have a chance to host you again!!

10/10 Excellent

M.H.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great
Stayed 3 nights in Apr 2024
Response from Srdjan on Apr 28, 2024
Thank you very much for your great review. We are glad to hear that you enjoyed your stay with us. Hope we will have the opportunity to host you again in the near future.

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time staying here. Was like a home away from home!
Stayed 4 nights in Apr 2024
Response from Srdjan on Apr 28, 2024
Thank you very much for your great review. We are glad to hear that you enjoyed your stay with us. Hope we will have the opportunity to host you again in the near future.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and prompt! Very nice facility
Stayed 7 nights in Apr 2024
Response from Hitzel Rivas on Apr 27, 2024
Thank you very much for your kind response, we hope to have you again in the future!

10/10 Excellent

Adam, Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location.
Stayed 4 nights in Apr 2024
Response from Hitzel Rivas on Apr 22, 2024
Thank you for your feedback, we hope to see you again in the future.

8/10 Good

Debby

Travelled with partner
Liked: Cleanliness, staff & service
My husband & I had a 2 bedroom suite. Large and comfortable. There is no elevator so you have to climb 3 sets of steps to get to the 3rd floor, but it was quiet and worth it. Only somewhat negative notable thing to mention is that there are only a few TV channels, if TV is important to you.
Stayed 2 nights in Apr 2024
Response from Hitzel Rivas on Apr 22, 2024
We are so sorry to hear that our TV system was not up to standard, we really appreciate your feedback and are glad to hear that you enjoy how comfortable our units were. We hope you can give us a chance again. Thank you!

10/10 Excellent

Anthony, Rancho Cucamonga

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and quiet
Stayed 1 night in Apr 2024
Response from Hitzel Rivas on Apr 19, 2024
Thank you very much for your feedback, we are glad to hear that you found our property clean and comfortable. We hope to see you again soon.

8/10 Good

Sherry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool and recreation area. Room spacious but no elevators to 2nd and 3rd floors.
Stayed 4 nights in Apr 2024
Response from Srdjan on Apr 17, 2024
Thank you for the review. We are glad to hear you enjoyed our amenities. Hope we will have a chance to host you again in the near future.

8/10 Good

rustam

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious units
Stayed 5 nights in Apr 2024
Response from Hitzel Rivas on Apr 16, 2024
Thank you very much for your feedback, we hope to be able so host you again.

10/10 Excellent

Brandon, South Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and very pretty. They have everything for a great family stay on the premise and near by.
Stayed 4 nights in Apr 2024
Response from Hitzel Rivas on Apr 16, 2024
We are happy to hear that you enjoyed your stay with us. We would love to have you back again. Thank you for your feedback!

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities. The pools were really nice and we loved having a kitchen so we could make special meals. Thanks!
Stayed 4 nights in Apr 2024
Response from Hitzel Rivas on Apr 15, 2024
Thank you for your feedback. We are glad to hear that you enjoyed your stay and the facilities at our resort. We hope to have a chance to host you again in the future. Thank you!

10/10 Excellent

Rey

Stayed 2 nights in Apr 2024
Response from Hitzel Rivas on May 7, 2024
Thank you very much for your feedback.

8/10 Good

Laurie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice place, we really enjoyed it
Stayed 3 nights in Apr 2024
Response from Hitzel Rivas on Apr 15, 2024
We are so glad to hear that you enjoyed your stay with us. We hope to have a chance to host you again in the future.

10/10 Excellent

Amanda, Whitestown

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We traveled with ages 5-66 and there was something for everyone to do. The staff was helpful and the rooms were clean!
Stayed 3 nights in Apr 2024
Response from Srdjan on Apr 14, 2024
Thank you so much for the great review. We are happy to hear that you enjoyed your stay. Hope we will have a chance to host you again in the near future.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very nice. It has a pretty entrance and the grounds were well manicured. The pool area was big and there was a separate area for sunbathing with a hot tub. The outdoors also included a wading pool, and outdoor games. Very family friendly, yet set up nicely for these without children. This property has something for everyone! Inside our two bedroom two bathroom unit it was very clean and comfortable. They had extra towels for the pool if needed and a washer and dryer in the unit which I used. They even provided the laundry detergent. The only negative I can think of was the local airport is close by and we heard planes in the morning and Tuesday and Thursday mornings the grounds crew are doing work. We had a bottom unit so we heard the blowers. It may not be noisy on a top floor unit. I would definitely recommend this resort to others and we will stay there again on our next trip to Scottsdale.
Stayed 4 nights in Apr 2024
Response from Hitzel Rivas on Apr 13, 2024
Thank you very much for your feedback, we are happy to hear that you enjoyed your stay with us, we will look forward to seeing you again. We would like to apologize for any inconvenience that you may have encountered. Thank you!

10/10 Excellent

manuel, hacienda hts

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient,close to everything, property very clean
Stayed 3 nights in Apr 2024
Response from Srdjan on Apr 12, 2024
Thank you very much for your response. We hope we will have a chance to host you again in the near future.

8/10 Good

Leah Beth

Stayed 4 nights in Apr 2024
Response from Srdjan on May 3, 2024
Thank you very much for the rating. We are happy to hear that you enjoyed your stay. Hope we will have the opportunity to host you again.

8/10 Good

Amanda

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Srdjan on Apr 12, 2024
Thank you very much for your response. We hope we will have a chance to host you again in the near future.

10/10 Excellent

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Very comfortable, room in excellent shape. We only stayed for a night but, this would be a great place to stay for longer with the kitchen and so many amenities.
Stayed 1 night in Apr 2024
Response from Srdjan on Apr 12, 2024
Thank you very much for your response. We hope we will have a chance to host you again in the near future.

8/10 Good

Teresa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was perfect for our group. Plenty of space and good kitchen for cooking breakfast. Pool and gym were very nice. Staff took care of all of our requests immediately!!!
Stayed 3 nights in Apr 2024
Response from Srdjan on Apr 12, 2024
Thank you very much for your response. We hope we will have a chance to host you again in the near future.

10/10 Excellent

jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and well appointed condos are amazing!!!!!
Stayed 7 nights in Mar 2024
Response from Hitzel Rivas on Apr 7, 2024
Thank you so much for your kind response. We are happy to hear that our team was amazing and same with the resort itself. We hope to have a chance to host you again in the near future.

8/10 Good

Kelli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We love this place. The biggest downfall is the airport traffic and some road noise.
Stayed 6 nights in Mar 2024
Response from Hitzel Rivas on Apr 7, 2024
We are so sorry to hear that the noise from the airport was an inconvenience. We are happy to know that you loved the place, we hope to have you again in the near future. Thank you for your feedback!

10/10 Excellent

Marlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised when we opened up our room. It was larger than expected and we had everything we could possibly need to make our stay pleasant. The planes from the nearby airport started early. The grounds were well-maintained, the fitness room was busy and the pool looked inviting. We would definitely stay here again.
Stayed 1 night in Mar 2024
Response from Hitzel Rivas on Apr 7, 2024
We are so glad to hear that you found our rooms very spacious and comfortable. We want to thank you for your feedback and we hope to have a chance to host you again. Thank you!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
No elevators
Stayed 1 night in Mar 2024
Response from Srdjan on Apr 5, 2024
Thank you very much for the feedback. Hope we will have a chance to host you again in the near future.

6/10 Okay

Jae, Reno

Travelled with family
Disliked: Amenities
Property is dated. Rooms are getting old and the furniture is worn and not comfortable. High pressure to attend their sales pitch. Very basic and limited amenities. Overall not a bad property but not as nice as I had hoped based on the high ratings online.
Stayed 5 nights in Mar 2024
Response from Hitzel Rivas on Apr 1, 2024
Hello Mr. Jae. We appreciate your feedback. We will take all your comments into consideration and make sure we are letting our management know for future renovations as we will start them on 2025.Please let us know if you decide to give us a second chance and we will do our best on trying to accommodate you in out latest renovated rooms.Thanks again for your feedback and we hope to see you again.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice not much with in walking distance had to drive a short distance to dining options
Stayed 3 nights in Feb 2024
Response from Srdjan on Mar 29, 2024
Thank you very much for your feedback. We are happy to hear that you enjoyed your stay. Hope we will have a chance to host you again in the near future.

10/10 Excellent

LUIS, WESTON

Stayed 1 night in Mar 2024
Response from Srdjan on Apr 17, 2024
Thank you for great rating. Hope we will have a chance to host you again in the near future.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice. Staff was excellent and went above and beyond to make us comfortable.
Stayed 4 nights in Mar 2024
Response from Hitzel Rivas on Mar 25, 2024
Thank you very much for your kind words, we are happy to hear that you enjoyed your stay with us and our staff was very helpful to you during your stay. We look forward to seeing you again. Have a great day!

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the 2 bedroom suite for our 6 day stay. Had plenty of room. The pool has plenty of room and very clean. The front office staff was very helpful and responded quickly to our message requests. The grounds are well kept. Lots of a tutu options. We thoroughly enjoyed our stay. I highly recommend choosing this as your holiday destination.
Stayed 6 nights in Mar 2024
Response from Hitzel Rivas on Mar 25, 2024
Thank you so much for your kind words. We are glad to hear that you enjoyed your stay with us and we look forward to seeing you again.

10/10 Excellent

Debbie, Rocklin

Stayed 8 nights in Mar 2024
Response from Srdjan on Apr 12, 2024
Thank you very much for your response. We hope we will have a chance to host you again in the near future.

10/10 Excellent

Tonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and wonderful staff would recommend and I will be back
Stayed 4 nights in Mar 2024
Response from Leah on Mar 20, 2024
Thank you for taking the time to fill out this survey. I am pleased to see that you had a great experience with us! We look forward to seeing you again!

10/10 Excellent

Deana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and well kept! The pools are warm and wonderful! Our condo was spacious - my only suggestion would be to improve the lighting in the bathrooms. Otherwise it is a great place to stay in Scottsdale!!
Stayed 8 nights in Mar 2024
Response from Leah on Mar 21, 2024
Thank you for taking the time to fill out this survey. We are so pleased to see that you enjoyed your stay with us! We look forward to seeing you again. Safe travels and have a wonderful day!

10/10 Excellent

David Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times. Very nice facility and conveniently located. The only negative might be the lack of elevators- this doesn’t bother my wife or me but we are in good shape. However we aren’t the typical 74 year olds and some might find the stairs challenging, especially if you get a third floor suite.
Stayed 14 nights in Mar 2024
Response from Leah on Mar 17, 2024
Thank you for taking the time to fill out this survey. I am pleased to see you had another successful trip! We look forward to seeing you again in the future. Have a lovely day.