Extérieur

Hilton Phoenix Tapatio Cliffs Resort – Avis

4 out of 5
Hilton Phoenix Tapatio Cliffs Resort
11111 N 7th St, Phoenix, AZ

Avis

7,8

Bien

Note de 10 – Excellent, d’après 708 avis sur 1630." "
Note de 8 – Bien, d’après 388 avis sur 1630." "
Note de 6 – Acceptable, d’après 246 avis sur 1630." "
Note de 4 – Médiocre, d’après 158 avis sur 1630." "
Note de 2 – Terrible, d’après 130 avis sur 1630." "

8,0/10

Propreté

8,2/10

Service et personnel

8,0/10

Commodités

7,4/10

État et installations de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Emmanuel

Séjour de 4 nuits en décembre 2023
Hilary C-P. Guest Ambassador a répondu le 13 déc. 2023
Emmanuel, thank you! Our #1 goal is to give our guests the best possible experience and we are thrilled to read that our team members provided you with that during your recent stay. We hope to welcome you back for another visit very soon!

10/10 – Excellent

TONY, LYON

Séjour de 4 nuits en décembre 2023
Hilary C-P. Guest Ambassador a répondu le 9 déc. 2023
Tony, thank you! Our #1 goal is to give our guests the best possible experience and we are thrilled to read that our team members provided you with that during your recent stay. We hope to welcome you back for another visit very soon!

6/10 – Acceptable

Daniel

Séjour de 1 nuit en mai 2024
-John Peart, General Manager a répondu le 23 mai 2024
Thank you for your feedback, Daniel. We're sorry to hear that your experience wasn't entirely satisfactory. If there are specific areas where we can improve, we'd appreciate your suggestions. Your feedback helps us enhance our services and provide a better experience for our guests. We hope to have the opportunity to welcome you back to the Hilton Phoenix Tapatio Cliffs Resort and exceed your expectations in the future.

8/10 – Bien

Hope

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 3 nuits en mai 2024
-John Peart, General Manager a répondu le 22 mai 2024
Thank you for your 4 out of 5 review, Hope! We're glad to hear you had a positive experience at the Hilton Phoenix Tapatio Cliffs Resort. If you have any specific feedback or suggestions on how we can make your next stay even better, please feel free to let us know. We look forward to welcoming you back soon!

6/10 – Acceptable

Macee

Voyage en groupe
Points forts : Service et personnel
Parking and navigating the property is inconvenient. The pools are nice, lots of kids in the main one. Rooms are average, elevators are extremely slow.
Séjour de 2 nuits en mai 2024
-John Peart, General Manager a répondu le 21 mai 2024
Thank you for your feedback, Macee. We're glad to hear you enjoyed the pools, though we understand your concerns about parking, navigation, and the slow elevators. We appreciate your comments about the rooms and will take your feedback into consideration as we strive to improve our guests' experience. We hope to welcome you back in the future and provide a more seamless stay. If there's anything specific we can do to enhance your next visit, please let us know.

10/10 – Excellent

Shannon

Great stay ! Staff very friendly and accommodating. Far from a lot of nice restaurants so be prepared to Uber around if you want to leave resort. Pools were great, and drinks were cold ! Would recommend.
Séjour de 3 nuits en mai 2024
-John Peart, General Manager a répondu le 20 mai 2024
Thank you for the 5-star review, Shannon! We're delighted to hear that you had a great stay and found our staff friendly and accommodating. It's wonderful to know you enjoyed the pools and cold drinks. We appreciate your note about the distance to other restaurants and the need to Uber. Your recommendation means a lot to us. We look forward to welcoming you back for another fantastic stay! If you have any other feedback or suggestions, please let us know.

8/10 – Bien

Karrie Lee

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Robbie was amazing! Friendly, helped position us to our best requests and gave super recommendations. Best customer service in a long time 😊 Just wish rooms had microwave to even heat up coffee
Séjour de 4 nuits en mai 2024
-John Peart, General Manager a répondu le 20 mai 2024
Thank you for your wonderful feedback, Karrie! We're thrilled to hear that Robbie provided exceptional service and helped make your stay enjoyable with his friendly assistance and recommendations. We're glad you had such a positive experience. We appreciate your feedback about the microwave and will take it into consideration. If you have any more suggestions or need further assistance during your next visit, please let us know. We look forward to welcoming you back soon!

10/10 – Excellent

Denise

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful stay
Séjour de 6 nuits en mai 2024
-John Peart, General Manager a répondu le 20 mai 2024
Thank you for your 5-star review, Denise! We're delighted to hear that you had a wonderful stay with us. If there's anything else you'd like to share about your experience or any suggestions for improvement, please let us know. We look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort in the future!

8/10 – Bien

Gina

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Carpet smelled
Séjour de 1 nuit en mai 2024
-John Peart, General Manager a répondu le 16 mai 2024
Thank you for your feedback, Gina. We're glad to hear you had an overall positive experience despite the issue with the carpet. We apologize for the inconvenience and will address this with our housekeeping team to ensure a fresher experience for our future guests. If you have any more feedback or suggestions for improvement, please let us know. We hope to have the opportunity to welcome you back for an even better stay.

10/10 – Excellent

Royal

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Freat
Séjour de 1 nuit en mai 2024
-John Peart, General Manager a répondu le 16 mai 2024
Thank you for your feedback, Royal! We're thrilled to hear you had a great experience. If there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon and ensuring an even more fantastic visit!

10/10 – Excellent

ALONZO

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved the multiple pool options however the parking situation could definitely use some improvement. Will stay again
Séjour de 1 nuit en mai 2024
-John Peart, General Manager a répondu le 14 mai 2024
Thank you, Alonzo, for your perfect rating! We're delighted to hear that you enjoyed the multiple pool options at our resort. We appreciate your feedback regarding the parking situation and will look into ways to improve it for our guests. It's great to know that despite this, you had a positive experience and plan to stay with us again. We look forward to welcoming you back for another wonderful stay in the future!

10/10 – Excellent

Gabriela

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
-John Peart, General Manager a répondu le 15 mai 2024
Thank you, Gabriela, for your perfect rating! We're delighted to hear that you had an excellent experience with us. If you have any specific highlights or additional feedback to share, we'd love to hear it. We look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort for another exceptional stay!

8/10 – Bien

Tracie

Points forts : Propreté, service et personnel
Séjour de 5 nuits en mai 2024
-John Peart, General Manager a répondu le 15 mai 2024
Thank you, Tracie, for your 4 out of 5 rating! We're pleased to know you had a positive experience at the Hilton Phoenix Tapatio Cliffs Resort. If you have any specific feedback or suggestions on how we can make your next visit even better, please let us know. We look forward to welcoming you back soon!

10/10 – Excellent

Andrea L, Jacksonville

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This was a great way to wind down and relax by the pool. Hiking, spa and golf available. My room was a small apartment that had a separate bedroom with a nice balcony.
Séjour de 2 nuits en mai 2024
-John Peart, General Manager a répondu le 13 mai 2024
Thank you, Andrea, for your fantastic review and perfect rating! We're delighted to hear that you had a great time winding down and relaxing by the pool. It's wonderful that you were able to enjoy the various amenities we offer, including hiking, spa, and golf. We're thrilled that your room felt like a small apartment with a separate bedroom and a nice balcony, providing you with the comfort and relaxation you deserve. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please feel free to let us know. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay at our resort!

10/10 – Excellent

Luciana

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All hotel staff were super friendly! Close to everything. Beautiful pool areas. If you can ignore the dated exterior of the buildings, and orient yourself to the property (it can be a little confusing to navigate), it's a great place to stay. Rooms were spacious and the main pool area was beautiful.
Séjour de 4 nuits en avril 2024
-John Peart, General Manager a répondu le 13 mai 2024
Thank you, Luciana, for your wonderful review and perfect rating! We're thrilled to hear that you found our hotel staff to be super friendly and that you enjoyed the convenient location close to everything. It's great to know that you appreciated our beautiful pool areas and spacious rooms. We appreciate your understanding regarding the dated exterior of the buildings and the navigation challenges, and we're glad that despite these aspects, you still found our property to be a great place to stay. Your feedback is valuable to us, and we'll continue to strive to provide a positive experience for all our guests. If there's anything else we can do to enhance your stay or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay at our resort!

10/10 – Excellent

Lupe, Colorado Springs

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Beautiful resort! Fun for the whole family! We loved it.
Séjour de 2 nuits en mai 2024
-John Peart, General Manager a répondu le 13 mai 2024
Thank you, Lupe, for your perfect rating and wonderful feedback! We're delighted to hear that you found our resort beautiful and that it was fun for the whole family. Providing enjoyable experiences for our guests is our top priority, and we're thrilled that you loved your time with us. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your positive feedback and look forward to welcoming you and your family back for another fantastic stay at our resort!

10/10 – Excellent

Jaqueline

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
-John Peart, General Manager a répondu le 13 mai 2024
Thank you, Jaqueline, for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us. If there's anything specific you enjoyed or if there are any areas where we could improve, please feel free to let us know. We value your feedback and hope to welcome you back for another fantastic stay in the future!

10/10 – Excellent

Hannah

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very pretty and clean
Séjour de 4 nuits en mai 2024
-John Peart, General Manager a répondu le 13 mai 2024
Thank you, Hannah, for your perfect rating and kind words! We're thrilled to hear that you found our resort very pretty and clean. Providing a beautiful and clean environment for our guests is essential to us, and we're delighted that we met your expectations. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay at our resort!

10/10 – Excellent

Jeisy Sanchez

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Beautiful architecture. Very nice hotel
Séjour de 3 nuits en mai 2024
-John Peart, General Manager a répondu le 13 mai 2024
Thank you, Jeisy, for your perfect rating and wonderful feedback! We're delighted to hear that you appreciated the beautiful architecture of our hotel. Providing a welcoming and aesthetically pleasing environment for our guests is important to us, and we're thrilled that you found our hotel to be very nice. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay at our hotel!

10/10 – Excellent

Marius s

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was amazing from first day to the last . Great hotel great staff and the food was amazing
Séjour de 7 nuits en mai 2024
-John Peart, General Manager a répondu le 13 mai 2024
Thank you, Marius, for your perfect rating and wonderful feedback! We're thrilled to hear that your experience with us was amazing from the first day to the last. Your compliments about our hotel and staff are greatly appreciated, and we'll be sure to pass them along to our team. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your positive feedback and look forward to welcoming you back for another amazing stay at our hotel!

8/10 – Bien

Cathy, Shawnee

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful place to stay, I really enjoyed my stay!
Séjour de 4 nuits en avril 2024
-John Peart, General Manager a répondu le 13 mai 2024
Thank you, Cathy, for your feedback! We're delighted to hear that you had a wonderful stay with us and that you enjoyed your time at our resort. If there's anything specific you enjoyed or if there are any areas where we can improve to make your next stay even better, please feel free to let us know. Your satisfaction is important to us, and we're here to ensure that you have a fantastic experience every time you stay with us. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future!

10/10 – Excellent

BRIAN

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Access to trails.
Séjour de 3 nuits en mars 2024
-John Peart, General Manager a répondu le 13 mai 2024
Thank you, Brian, for your perfect rating! We're glad to hear that you appreciated the access to trails during your stay with us. Providing opportunities for outdoor activities and exploration is important to us, and we're thrilled that you found the trails accessible and enjoyable. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your positive feedback and look forward to welcoming you back for another great stay at our resort!

4/10 – Médiocre

Symone

Voyage de couple
Points faibles : Propreté, état et installations de l’hébergement
The bathtub in my room was very dirty and tub was filling up as I showered possibly because the drains needed to be unclogged. Very old, outdated and nothing like what it looks like online pertaining to the rooms
Séjour de 3 nuits en mai 2024
-John Peart, General Manager a répondu le 13 mai 2024
Thank you, Symone, for sharing your feedback with us. We're sincerely sorry to hear about the issues you encountered during your stay, particularly with the cleanliness of the bathtub and the outdated condition of the room. Please accept our apologies for any inconvenience this may have caused. Your comments are important to us, and we'll address these concerns with our housekeeping and maintenance teams to ensure that similar issues do not occur in the future. We appreciate your honesty, and we hope to have the opportunity to better serve you in the future. If you have any further feedback or if there's anything else we can do to assist you, please don't hesitate to reach out to us.

10/10 – Excellent

Evette

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This stay was far more delightful than my previous stay. I appreciated how wonderful and helping the staff were. Thank you for your kind hospitality and wonderful service.
Séjour de 2 nuits en mai 2024
-John Peart, General Manager a répondu le 14 mai 2024
Thank you, Evette, for your perfect rating! We're thrilled to hear that your recent stay was even more delightful than your previous one. It's fantastic to know that our staff's kindness and helpfulness made a positive impact on your experience. Your kind words about our hospitality and service mean a lot to us. We look forward to welcoming you back for another wonderful stay in the future!

10/10 – Excellent

Khaled

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was amazing ,stay,food,staff,resort,pools I love it and I will definitely visit again The only attention I would like to put a note in is the parking It needs to be bigger close to the resort cause there’s not a lot of spots
Séjour de 4 nuits en mai 2024
-John Peart, General Manager a répondu le 14 mai 2024
Thank you, Khaled, for your perfect rating! We're thrilled to hear that you loved everything about your stay, from the food and staff to the resort and pools. It's wonderful to know that you had such a positive experience and plan to visit us again. We appreciate your feedback regarding the parking situation and will look into ways to improve it for our guests. We look forward to welcoming you back for another amazing stay at our resort!

10/10 – Excellent

Mohini Devi

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Our first visit to AZ and it was amazing! Such a beautiful view and property! Staff is amazing and friendly- got us reservations at Different Point of View where we had a delicious lovely dinner date with breathtaking views!
Séjour de 4 nuits en mai 2024
-John Peart, General Manager a répondu le 14 mai 2024
Thank you, Mohini Devi, for your perfect rating! We're delighted to hear that your first visit was amazing and that you enjoyed the beautiful views and property. It's wonderful to know that our friendly staff helped make your experience special by securing reservations at Different Pointe of View for a lovely dinner with breathtaking views. We appreciate your kind words and look forward to welcoming you back for another memorable stay!

10/10 – Excellent

Mia

Points forts : Service et personnel, état et installations de l’hébergement
I loved everything! The staff were friendly, food options great and lots of activities were all inclusive.
Séjour de 3 nuits en mai 2024
-John Peart, General Manager a répondu le 14 mai 2024
Thank you, Mia, for your perfect rating! We're thrilled to hear that you loved everything about your stay. It's wonderful to know that you found our staff friendly, enjoyed the food options, and appreciated the inclusive activities. Your positive feedback means a lot to us, and we look forward to welcoming you back for another fantastic stay!

10/10 – Excellent

Monica, Oldenburg

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
The pool was not clean. It was full of leaves.
Séjour de 1 nuit en mai 2024
-John Peart, General Manager a répondu le 14 mai 2024
Thank you, Monica, for your feedback and perfect rating. We're glad to hear that you had an overall positive experience, but we apologize for the condition of the pool during your stay. Your feedback is important to us, and we will address this issue to ensure our pools are always well-maintained. We appreciate your comments and hope to welcome you back for an even better stay in the future!

10/10 – Excellent

Thomas R

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Good location
Séjour de 4 nuits en mai 2024
-John Peart, General Manager a répondu le 14 mai 2024
Thank you, Thomas R, for your perfect rating! We're pleased to hear that you enjoyed our convenient location. If there's anything specific you loved about your stay or any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another great experience!

8/10 – Bien

J

Points forts : Propreté, état et installations de l’hébergement
Séjour de 5 nuits en avril 2024
-John Peart, General Manager a répondu le 14 mai 2024
Thank you, J, for your feedback and rating! We're pleased to hear that you had a good experience at our resort. If there are specific aspects you enjoyed or any areas where we could improve to make your next stay even better, please feel free to share your thoughts with us. Your satisfaction is important to us, and we're always looking for ways to enhance our guests' experiences. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!

10/10 – Excellent

Tara

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice scenery, very friendly staff, great food & drinks! A little bit of a mold smell and some stains on the towels/bedding. Overall I would recommend!
Séjour de 3 nuits en mai 2024
-John Peart, General Manager a répondu le 14 mai 2024
Thank you, Tara, for your perfect rating and detailed feedback! We're delighted to hear that you enjoyed the beautiful scenery, friendly staff, and great food and drinks. We apologize for the issues you encountered with the mold smell and stains on the towels and bedding. We'll address these concerns to ensure a better experience for our future guests. If there are specific aspects you enjoyed or any areas where we can improve to make your next stay even better, please feel free to share your thoughts with us. We appreciate your recommendation and look forward to welcoming you back for an even more enjoyable stay!

10/10 – Excellent

Rochelle

Voyage en famille, Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel was great. 20 minutes from downtown Phoenix. Definitely need a car. Hotel had about 20 or more buildings containing rooms which were all on hills. Golf cart was available in about 5-10 minutes to pick us up from our building and drive to various restaurants or pools on the property. We’re also easily available to bring us back to our building. Restaurants were excellent!! Reservations needed for the nice restaurant at the top of the hill. Pools were average. Rooms were nice because they had living room separate from bedrooms. Tv difficult to work. Lots of free parking. Breakfast buffet plentiful for $25 pp. If anything was needed staff was available 24 hours via text or phone call. Would definitely go back there again.
Séjour de 3 nuits en mai 2024
-John Peart, General Manager a répondu le 14 mai 2024
Thank you, Rochelle, for your perfect rating and detailed review! We're thrilled to hear that you had a great experience at our hotel and appreciated the convenient location, spacious rooms, and excellent restaurants. We're glad you found the golf cart service helpful for navigating the property. We apologize for any inconvenience with the TV and appreciate your feedback on the pools. It's great to know you enjoyed the breakfast buffet and found our staff responsive and available 24/7. We look forward to welcoming you back for another wonderful stay!

10/10 – Excellent

Kris

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Richard was totally awesome!!!
Séjour de 1 nuit en mai 2024
-John Peart, General Manager a répondu le 14 mai 2024
Thank you, Kris, for your perfect rating! We're thrilled to hear that Richard provided you with outstanding service. We'll be sure to pass along your compliments to him. If there's anything else we can assist you with during your stay, please let us know. We look forward to welcoming you back for another excellent stay!

10/10 – Excellent

Rasmi

Voyage en famille
Beautiful and kind people
Séjour de 3 nuits en mai 2024
-John Peart, General Manager a répondu le 14 mai 2024
Thank you, Rasmi, for your perfect rating! We're delighted to hear that you found our staff to be beautiful and kind. We strive to provide exceptional service to all our guests, and it's wonderful to know that we succeeded in making your stay enjoyable. If there's anything else we can assist you with during your stay, please let us know. We look forward to welcoming you back for another fantastic experience!

10/10 – Excellent

Randall

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Friendly staff and great gardens. Fun places for kids, and also an adult pool area. The room was comfortable.
Séjour de 2 nuits en avril 2024
-John Peart, General Manager a répondu le 15 mai 2024
Thank you, Randall, for your 5 out of 5 rating! We're delighted to hear you enjoyed our friendly staff, beautiful gardens, and the variety of areas for both kids and adults. We're glad your room was comfortable. We would love to hear more about your stay, so please feel free to share any additional feedback with us. We look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort soon!

10/10 – Excellent

Esther

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great service. Room bathtub needs to be redone. Yellowing of caulk makes it seem dirty, but isn’t.
Séjour de 3 nuits en avril 2024
-John Peart, General Manager a répondu le 15 mai 2024
Thank you, Esther, for your 5 out of 5 rating! We're pleased to hear you enjoyed the great service. We appreciate your feedback regarding the bathtub and will address the caulk issue to ensure it appears as clean as it is. If there are specific aspects you enjoyed or any areas where we can improve to make your next stay even better, please feel free to share your thoughts with us. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future!

10/10 – Excellent

Charles

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The landscape was awesome. Had such a relaxing time hanging out by the pools. Definitely going to go back.
Séjour de 2 nuits en mai 2024
-John Peart, General Manager a répondu le 15 mai 2024
Thank you, Charles, for your wonderful feedback! We're delighted to hear you enjoyed the beautiful landscape and had a relaxing time by the pools. If there is anything else you want to share about your stay, please feel free to share it with us. We look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort for another great stay!

10/10 – Excellent

RONALD, Charlotte

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice safe place with great pools to enjoy.
Séjour de 5 nuits en février 2024
-John Peart, General Manager a répondu le 15 mai 2024
Thank you, Ronald, for taking the time to share your experience! We're glad you enjoyed our safe environment and great pools. If you have anything else to share about your stay, please feel free to let us know. We look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort for another enjoyable stay!

10/10 – Excellent

Bruce, Folsom, CA

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Perfection
Séjour de 2 nuits en avril 2024
-John Peart, General Manager a répondu le 2 mai 2024
Thank you, Bruce, for your perfect rating! We're thrilled to hear that you found your experience with us to be perfection. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there is anything else you want to share about your stay, please don't hesitate to share it with us. We look forward to welcoming you back for another flawless stay at the Hilton Phoenix Tapatio Cliffs Resort!

10/10 – Excellent

George

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was beautiful!! The staff was amazing, especially the cart guys that drove you around the property. The food and the drinks by the pool was awesome. Just a couple things in our room that wish was clean better and the lobby needs to carry some type of cash for someone who wants to change a $20 bill to make sure that we can tips out the cart guys and waitstaff. But overall, we enjoyed our time there at that location. Thank you again.
Séjour de 4 nuits en avril 2024
-John Peart, General Manager a répondu le 2 mai 2024
Thank you, George, for your wonderful review and perfect rating! We're delighted to hear that you found our property beautiful and that our staff, especially the cart guys, made your experience amazing. We're thrilled that you enjoyed the food and drinks by the pool as well. Your feedback about the room cleanliness and lobby cash availability is valuable to us, and we'll address these areas to ensure a better experience for our guests. We're glad that overall you enjoyed your time with us, and we hope to welcome you back for another enjoyable stay at our location. Thank you again for choosing to stay with us!

10/10 – Excellent

Lisa, Bronx

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was absolutely stunning and the staff were the best. My room was in a great location and the view was gorgeous! I would definitely stay again.
Séjour de 4 nuits en avril 2024
-John Peart, General Manager a répondu le 1 mai 2024
Thank you, Lisa, for your fantastic review! We're thrilled to hear that you found our property stunning and that our staff made your experience the best. It's wonderful to know that your room was in a great location with a gorgeous view! We're delighted that you would choose to stay with us again, and we can't wait to welcome you back for another unforgettable experience at our property!

10/10 – Excellent

Cathy, Shawnee

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful place to relax and replenish your spirit! Very quiet, walkable, walking trails around and accessible. The grounds of this resort are just beautiful! Staff were very friendly, helpful, attentive and accommodating, great place to stay, truly a great experience!
Séjour de 3 nuits en avril 2024
-John Peart, General Manager a répondu le 1 mai 2024
It's delightful to hear that you had a wonderful experience at our resort, Cathy! We're thrilled that you found it to be a peaceful and relaxing place to replenish your spirit. The quiet atmosphere, walkable surroundings, and accessible walking trails seem to have provided the perfect setting for your getaway. We're pleased that you enjoyed the beauty of our grounds and that our staff made your stay memorable with their friendly, helpful, attentive, and accommodating service. Thank you for choosing to stay with us, and we hope to welcome you back for another great experience soon!

10/10 – Excellent

Barbara

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very elegant restaurant at the mountain top
Séjour de 4 nuits en avril 2024
-John Peart, General Manager a répondu le 1 mai 2024
Thank you, Barbara, for your wonderful rating! We're delighted to hear that you enjoyed our elegant restaurant at the mountain top. We strive to provide a memorable dining experience for our guests, and we're thrilled that you found it to be elegant. Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back for another exceptional dining experience in the future!

8/10 – Bien

Bart

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It’s close to the main roads and there are lots of trails nearby. I recommend renting a car since Uber adds up and you do need it to go anywhere outside of the hotel. The hotel has a nice bar and pool, the rooms are very nice as well as the staff and property.
Séjour de 3 nuits en février 2024
-John Peart, General Manager a répondu le 1 mai 2024
Thank you, Bart, for your feedback and for choosing to stay with us! We're glad to hear that you found our location convenient with easy access to main roads and nearby trails. Renting a car sounds like a practical suggestion for exploring the area, especially considering the convenience it offers for venturing beyond the hotel. We're pleased that you enjoyed our bar and pool, and that you found our rooms, staff, and property to your satisfaction. Your feedback is appreciated, and we hope to welcome you back for another enjoyable stay in the future!

10/10 – Excellent

Tamara

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Loved it and will stay again! The front desk lady was not very helpful or friendly when we arrived late at night, other than that everything was great!
Séjour de 3 nuits en avril 2024
-John Peart, General Manager a répondu le 29 avr. 2024
Thank you for your feedback! We're thrilled to hear that you loved your stay overall and that you plan to return. However, we apologize for any inconvenience caused by the front desk experience during your late arrival. Your comments are valuable to us, and we'll address them with our team to ensure a more welcoming and helpful experience for all guests. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to let us know. We look forward to welcoming you back and providing an even better experience next time!

2/10 – Terrible

carlos

Voyage de couple
We called to let them know our flight was canceled and no acknowledgment to our concern to pay for and extra day Pool towels are old worn out Shower water would not drain Couch is stained and filthy Staff didn’t seem concerned regarding any of our concerns at check out Over priced for the resort You could pay the same price At Phoenician, we picked this due to location, however it seems very misrepresented according to the website
Séjour de 2 nuits en avril 2024
-John Peart, General Manager a répondu le 29 avr. 2024
Thank you for sharing your experience, Carlos. We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the condition of the pool towels, shower, and couch. Your concerns are valid, and we'll address them promptly to improve our standards. We regret that our staff didn't meet your expectations during check-out. We strive to provide value for our guests, and we're sorry you felt our resort was overpriced. We appreciate your honesty and hope to have the opportunity to regain your trust in the future. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out to us.

8/10 – Bien

Zakree

Séjour de 3 nuits en février 2024
-John Peart, General Manager a répondu le 20 mai 2024
Thank you for your feedback, Zakree! We're glad you enjoyed your stay. If you have any specific comments or suggestions on how we can improve your experience further, please let us know. We look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort!

8/10 – Bien

Nicola

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Needs to be updated. $25 for breakfast
Séjour de 1 nuit en avril 2024
-John Peart, General Manager a répondu le 29 avr. 2024
Thank you for sharing your feedback, Nicola. We appreciate your honest review. We understand your concerns regarding the need for updates and the pricing of breakfast. Your feedback helps us identify areas for improvement, and we'll take your comments into consideration as we work to enhance our offerings and guest experience. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We hope to have the opportunity to welcome you back and provide an even better experience in the future.

6/10 – Acceptable

Jon

Points forts : Propreté, service et personnel
Poor Wi-Fi in room. Had to wait one hour for room because it wasn’t ready. This was at 7pm
Séjour de 2 nuits en avril 2024
-John Peart, General Manager a répondu le 29 avr. 2024
Jon, Thank you for taking the time to share your experience. We're sorry to hear about your experience, especially with the Wi-Fi and the delay in getting your room ready. Your feedback is important to us, and we apologize for any inconvenience caused. We'll address these issues with our team to ensure a smoother and more efficient check-in process in the future and to improve the Wi-Fi service in our rooms. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to let us know. We appreciate your patience and hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 – Excellent

Christian

Séjour de 2 nuits en avril 2024
-John Peart, General Manager a répondu le 17 mai 2024
Thank you for your perfect rating, Christian! We're thrilled to hear that you had such a positive experience. If there are specific aspects you enjoyed or any areas where we can improve to make your next stay even better, please feel free to share your thoughts with us. We look forward to welcoming you back for another fantastic stay!