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Reviews of Hilton Garden Inn Scottsdale Old Town

3 out of 5
Hilton Garden Inn Scottsdale Old Town
7324 E Indian School Rd, Scottsdale, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 579 out of 1001 reviews" "
Rating 8 - Good. 285 out of 1001 reviews" "
Rating 6 - Okay. 70 out of 1001 reviews" "
Rating 4 - Poor. 43 out of 1001 reviews" "
Rating 2 - Terrible. 24 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shelby

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice stay close to all kinds of shops and restaurants . Clean and had nice entertainment in the night
Stayed 2 nights in Mar 2024
Response from ChadJ on Mar 26, 2024
Thanks for staying with us. See you next time you're in Old Town.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ChadJ on Mar 26, 2024
Thanks for staying with us! Safe travels.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service
Cons: Why doesn’t this place have central air? A/C rattled all night. Bed hard. Worst breakfast I’ve ever had, bacon, eggs everything cold. Pros: Great location if you want to be in Old Town. Nice employees. Clean!!
Stayed 1 night in Mar 2024
Response from ChadJ on Mar 26, 2024
Thanks for your feedback. I will address all your concerns with the appropriate leadership teams. Safe travels.

4/10 Poor

Jack

Travelled with partner
Disliked: Cleanliness, staff & service
A six night stay at the cost of 3k was definitely not worth it for this hotel. Gone are the days of quality customer service. “Refreshing” is the new term for doing almost nothing in our room. It is a minimal every other day service. Our room was never really cleaned or vacuumed. Meanwhile it is up to us to ask the front desk for more coffee pods, cream, sugar etc. because they are too cheap to put more than 2 coffee pods for 2 days. That equates to 1/2 cup of coffee per day for 2 people. Come on, if you are providing crappy room service then at least put 4-6 coffee pods in the room! And an additional $10 each day for a sub par “continental breakfast” should be included in a $500 per night hotel charge. What a rip off! Many other service omissions included empty shampoo and lotion pumps. We will not stay there again.
Stayed 6 nights in Mar 2024
Response from ChadJ on Mar 23, 2024
Thank you for staying with us. We value your feedback and will address the necessary changes.

8/10 Good

Ron

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Put us in a room that faces the Main Street noisy then went to go to dinner downstairs. Very poor service.
Stayed 3 nights in Mar 2024

4/10 Poor

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Our experience at the Hilton Garden Inn Old Town Scottsdale was ok. Positives: Great location Free bottled water Negatives: Very loud (inside and outside) Housekeeping kept the jacket and shirt that we accidentally left in the closet. They claimed they found nothing after we checked out. Since we know they were left in th closet, we know housekeeping chose to keep them. My suggestion if you choose to book this hotel, check the room VERY carefully when you check out. If you leave something there, you will NEVER see it again.
Response from ChadJ on Mar 23, 2024
Thank you for choosing to stay with us. We appreciate your business and thank you for your feedback.

10/10 Excellent

Lynn

Travelled with partner
Great property, great location near old Downtown Scottsdale. The outside area with fire pits was wonderful. My only complaint is the slowness and lack of elevators to guest rooms
Stayed 2 nights in Mar 2024
Response from ChadJ on Mar 23, 2024
Thanks for the great feedback. We will see you next time your in Old Town.

8/10 Good

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient underground parking (extra cost). Room was cleaner and fresher than any of the other Hilton’s I’ve stayed at. Most the rooms are along E Indian School Rd which is a pretty active street, so just keep that in mind if road noise bothers you.
Stayed 1 night in Mar 2024

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved our stay at this property. Staff was amazing!! Loved the breakfast and food options offered throughout the day and evening. It was so conveniently located and so clean. Will be back soon
Stayed 3 nights in Feb 2024

10/10 Excellent

Troy

Stayed 3 nights in Feb 2024
Response from ChadJ on Mar 23, 2024
Thanks for staying! See you next time.

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024

10/10 Excellent

Anastacia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and convenient
Stayed 2 nights in Feb 2024

10/10 Excellent

Mary Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, room was smaller than expected.
Stayed 2 nights in Feb 2024

8/10 Good

Sharon, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in Old Town, but Phoenix area hotels are pretty pricey and do ask for a room away from the main blvd here. A bit noisy.
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
Great location ! Great staff
Stayed 5 nights in Feb 2024

8/10 Good

scott

Business traveller
Liked: Staff & service
I would stay here again but Hotel could use some improvement!
Stayed 4 nights in Feb 2024

8/10 Good

Priscila

Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect and the breakfast was good
Stayed 1 night in Feb 2024

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024

6/10 Okay

Esther

Travelled with family, Business traveller
Disliked: Cleanliness
The only thing I liked about it was the convenience. I travelled here for the Parade so it was walking distance to my meeting point. The hotel itself was not great, for the price I paid I was expecting so much more. No breakfast included, you have to pay EXTRA $22 for parking, we stayed in the second floor and there was SO MUCH NOISE coming in from the outside, people talking, cars, ambulance, I WAS NOT ABLE TO REST AT ALL. The beds were so small and uncomfortable. The hotel itself its beautiful and clean but why does it matter if I cant even do what I needed which is rest for the night. Netheless to say, I will not be staying at The Hilton again! Overpriced and it is not worth the price. I dont mind paying if I get the amenities that come with the price, but Hilton dissapointed.
Stayed 1 night in Feb 2024
Response from Michael on Feb 4, 2024
Dear Esther, Thank you very much for staying with us while you were in Old Town Scottsdale for the Parada Del Sol on Saturday during peak season. Our apologies that you did not know the Hilton Garden Inn brand does not have a free breakfast like a Hampton Inn. Hilton Garden Inns do have a delicious hot, cooked to order breakfast so everything is fresh. You are correct, we, along with most hotels in downtown Scottsdale, charge for nightly parking. I'm glad you found our hotel to be beautiful and clean. We hope you still had a wonderful time in Old Town. Thank you! Michael Sickler, General Manager

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, amenities
Nice
Stayed 3 nights in Jan 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the parking accommodations
Stayed 3 nights in Jan 2024

10/10 Excellent

Kylee, Campverde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a perfect stay!
Stayed 1 night in Jan 2024

10/10 Excellent

Rocio

Stayed 1 night in Jan 2024
Response from ChadJ on Mar 23, 2024
Thanks for staying. Safe travels.

10/10 Excellent

Sam, CALGARY

Stayed 2 nights in Jan 2024
Response from ChadJ on Mar 23, 2024
We appreciate your business. See you next stay!

8/10 Good

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a nice time! The AC didn’t work very well and our lotions and shampoo were not topped up the full trip. Other than that it was nice!
Stayed 3 nights in Jan 2024

10/10 Excellent

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The on site chef for breakfast was awesome. Freshly made omelettes vs clumpy scrambled eggs. Also the complimentary water was great as I’m always scrambling to find some. Will book again
Stayed 7 nights in Jan 2024

10/10 Excellent

Jonathan

Liked: Staff & service, amenities, property conditions & facilities
Great location and facilities
Stayed 1 night in Jan 2024

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was conveniently located near restaurants and shopping. However, I would not stay here again because of the stress noise. I could not sleep comfortably.
Stayed 3 nights in Jan 2024

10/10 Excellent

Nicolas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place in a great area. Parking was an extra fee but know my property was age and the cleanliness of the hotel really made my stay comfy.
Stayed 1 night in Jan 2024

8/10 Good

Ronald, Dewey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for Oldtown activities.
Stayed 1 night in Jan 2024

2/10 Terrible

Amiel

Disliked: Cleanliness, staff & service, property conditions & facilities
Can’t even be 20 yrs to check in
Stayed 1 night in Jan 2024

10/10 Excellent

Derek, Davie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Dec 2023

10/10 Excellent

Derek, Davie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Dec 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities
Great location and value.
Stayed 3 nights in Dec 2023

10/10 Excellent

Joe

Stayed 1 night in Dec 2023

10/10 Excellent

stefan

Stayed 1 night in Dec 2023

10/10 Excellent

Keelan

Stayed 2 nights in Dec 2023

10/10 Excellent

staci

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice old town surprise
Great hotel for an old town Scottsdale stay. Everything is walkable from this location. Hotel is clean, amenities are convenient and a nice pool/ outside sitting area.
Stayed 1 night in Dec 2023

10/10 Excellent

Kara

Stayed 2 nights in Dec 2023

8/10 Good

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

michael

Stayed 2 nights in Nov 2023

8/10 Good

MAUREEN

Stayed 4 nights in Nov 2023

2/10 Terrible

Pam

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Staff at front desk - trainee - very unfriendly. On a very noisy street. I was gone all day and my room was never serviced..
Stayed 2 nights in Dec 2023

10/10 Excellent

Zhao Qing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. The property is clean and new.
Stayed 2 nights in Nov 2023

10/10 Excellent

RICHARD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet great value for money convenient to everything
Stayed 4 nights in Nov 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking to Old Town and 5th Avenue.
Stayed 2 nights in Nov 2023